Haute24.com
reviews and complaints

As a customer of haute24.com, I have had some mixed experiences with this online shopping platform. While I have purchased three bags from them myself, my family has also made several orders from their website in the past. It’s a shame to say that my overall impression of the site is not the most positive.

One of the major issues I have with this online store is their quality of customer service. I have had multiple instances where their team doesn't respond to emails or offers very little assistance when it comes to resolving issues. Shipping and delivery is another area that needs improvement. There have been times when my items arrive later than expected, which is frustrating, but even worse is when I receive an order that has been inadvertently mixed up with someone else’s. When a company fails to deliver as promised or sends the wrong item, it breeds a sense of mistrust, which can ultimately drive away potential customers.

While I have enjoyed some of the products I’ve received from haute24.com, the overall experience has been lackluster. I’ve encountered delays, found communication with the company difficult, and worry about receiving the correct items every time I order. I think it's important for potential customers to be aware of these issues before placing their orders. If you do decide to shop with haute24.com, prepare yourself for a less-than-smooth shopping experience.

As someone who has always been concerned about the authenticity of fragrances available in India, I was beyond excited to stumble upon Haute24.com. And let me tell you, the experience did not disappoint! From the moment I landed on their website, I knew I was in good hands. The layout was easy to navigate, and the selection was impressive. It was clear that they take their products seriously and only offer the real deal.

The checkout process was smooth, and my package arrived in no time. I have to admit, I was skeptical at first - I've been burned by so many big-name shops in the past that I had almost given up on buying fragrances in India altogether. But Haute24.com completely restored my faith in the industry. The fragrance I purchased from them was 100% authentic, and I was thrilled with my purchase.

Overall, I would highly recommend Haute24.com to anyone looking for quality fragrances in India. Their commitment to authenticity is unparalleled, and their user-friendly website and fast shipping make for a truly enjoyable shopping experience. Whether you're a fragrance enthusiast or just looking for a trustworthy retailer, this site is definitely worth checking out. I know I'll be back for more!

When it comes to online shopping, it's always great to have a smooth and hassle-free experience, and that's exactly what Haute24.com delivers. I can attest to this after recently placing an order on the platform.

While there was a small glitch with my order, I was immediately impressed with the way Srushti handled it. She clearly took ownership of the situation and went above and beyond to make sure that my needs were met. Her frequent communication and speedy resolution of my request really went a long way to make me feel valued as a customer.

In the end, I didn't end up with the bag that I initially wanted, but the Coach Signature Canvas Print Crossbody is a pretty great alternative! And, as it turns out, it ended up being a perfect gift for my sister. I was thrilled with the quality of the product, the thoughtfulness of the gift, and the overall shopping experience.

Overall, I would highly recommend Haute24.com. Their selection of designer goods is impressive, and their customer service is second to none. Shopping on their platform was a delight and I will certainly be back for more!

As a customer who was highly excited and optimistic about shopping on Haute24.com, I must attest that my experience with the site's services was highly dissatisfying. Firstly, the long wait of four months before receiving my order was unacceptable, and this situation was compounded by the fact that the wrong bag was delivered. To make matters worse, it took an additional two months to receive another package, which again was not the desired product.

Customer service at Haute24.com is definitely not the site's strong point. I found it hard to get a response from the website despite several attempts. Even phone calls and messages did not get the desired attention. The only way to get any information was to visit the office physically, which proved quite exhausting and time-consuming.

For the price paid for their products, I had every reason to expect a better experience. Unfortunately, the staff did not seem to care about the plight of their customers, and their nonchalant attitude only made matters worse. The whole experience left me feeling terribly disappointed and frustrated.

One must agree that good customer service is essential for the survival of any business, and the lack of it can lead to the drastic reduction in patronage. Haute24.com clearly has a lot of work to do in this regard, and until there is a significant improvement in the customer care services provided, I will not be trying out their products again.

Recently, I had an extremely disappointing experience with Haute24.com. I had ordered a Louis Vuitton bag along with a pair of Dior footwear from their website. However, to my dismay, even after waiting for a considerable amount of time, I did not receive either of the items.

With no other option left, I decided to ask for a refund from the website. Unfortunately, my ordeal did not end here. When I contacted their customer service team, it took repeated calls and messages every alternate day to get a response. Even after all the follow-ups, I was only given half of the amount as the refund. Can you believe it? Half the amount!

To compound my frustration, I was told that my team would get back to me regarding the remaining amount, and it has been quite some time since that promise was made. However, yet again, there has been no progress or response from their end regarding the refund.

As if this wasn't bad enough, this is not the first time I have been let down by this website. Over a year ago, I had ordered a pair of Tory slippers, and they went out of stock as well. I am yet to receive the refunded amount for that order.

It pains me to say this, but my experience with Haute24.com has been nothing short of terrible. Their customer service is virtually non-existent, and there has been no effort from them to resolve my issues. Therefore, I strongly suggest you steer clear of this website and save yourself the trouble and frustration I am currently going through.

If you're on the lookout for a reliable luxury products supplier then haute24.com might not be the best option for you. I had an extremely frustrating and disappointing experience whilst shopping with them. After investing almost 5L worth of premium bags on their website, I waited for nearly 2 months and received only one bag that was of poor quality. The customer care representatives were apathetic towards my concerns and showed zero empathy towards my problem. It was an extremely irksome experience dealing with them.

To add to the frustration, I also realized that their prices weren't that competitive either. In fact, I could have easily bought the same products at a lower price from a physical store in India! Despite that, they act as if they're doing customers a favor by offering these products on their website.

Overall, I would strongly advise potential customers to steer clear of haute24.com as they turn a blind eye to customer complaints, have negative terms and conditions, and act irresponsibly when it comes to delivering quality products, keeping prices reasonable, and prioritizing a customer's needs. Take my word for it, save yourself the misery and shop elsewhere.

As a first-time customer on the fashion website Haute24.com, I recently placed an order for two items in December 2021. Unfortunately, my experience with the website was less than satisfactory. After waiting months for my order to arrive, with no updates or communication from the company, I found it incredibly difficult to get in touch with their customer service team.

After several attempts, I was finally able to get a response from the company, only to find out that one of the items I had ordered was not available. I was frustrated, but I understood that sometimes items could be out of stock. However, what really bothered me was that it took the company 20 days to issue my refund.

To add insult to injury, when I asked about the remaining item I was expecting, I was told that because my order was under Rs. 1 lakh, it would take an exceptionally long time to ship. The tone of the response felt condescending and insensitive, as if I was being looked down upon for not spending enough money on their website.

Sadly, this poor customer service experience left a sour taste in my mouth, and I doubt I will be making any future purchases from Haute24.com. As someone who frequently shops online for fashion, I rarely have any issues with other websites, but my experience with Haute24 has been an exception. It's disappointing because I had high hopes for this site, but unfortunately, they failed to deliver on their promises.

When it comes to shopping online, receiving your order in a timely and efficient manner is crucial. Unfortunately, this was not the case for me when I ordered from Haute24.com. I was extremely disappointed with the level of customer service provided by this company. It seemed as though they had no sense of responsibility when it came to ensuring that my order arrived in a timely manner.

What was even more frustrating was the lack of communication I received regarding the status of my order. I contacted their customer service department numerous times inquiring about the whereabouts of my order, and each time I was met with flimsy excuses about it being “stuck in customs”. Clearly, their delivery process left a lot to be desired.

Overall, my experience with Haute24.com was extremely unsatisfactory. Not only did I not receive my order in a timely manner, but the company seemed to have no sense of accountability when it came to rectifying the situation. If you’re looking for a reliable and efficient shopping experience, I would suggest you look elsewhere.

Haute24.com is a website that promises to provide fashionable and trendy clothing to its customers. However, it has been brought to our attention that the authenticity of their products is questionable. Some customers have reported that the merchandise they received was fake, and when confronted with complaints, the company's representatives have reportedly dismissed the grievances by stating that it's rare for their products to be defective.

We understand that purchasing clothing online can be a gamble, but it's frustrating when a website that claims to offer high-end clothing sells counterfeit items instead. Customers trust this company to deliver high-quality, designer clothes, but instead, they're receiving inferior knock-offs. Not only is this unethical, but it's also a waste of the customer's time and money.

Furthermore, it's disappointing that Haute24.com appears to be dismissive of complaints regarding defective products. Every customer deserves the right to receive a product that is in good condition and up to standard. As a business that relies on customer satisfaction, it's crucial for Haute24.com to be proactive in addressing concerns raised by their customers.

In conclusion, we would advise potential buyers to be cautious when shopping on Haute24.com. While the website offers attractive clothing pieces, the authenticity of these items can't be guaranteed. Additionally, the company's response to customer complaints seems less than satisfactory. We urge the company to take customer feedback seriously and take steps to improve their level of transparency and customer service.

As a customer of Haute24.com, I must say that my experience has been far from satisfactory. Approximately two and a half months ago, I placed an order for some items that I was really excited to receive. However, to my utter disappointment, I haven't received any update on the status of my order even to this day.

Not only have I not received the items that I ordered, but I have also not been given a concrete answer as to when I can expect them to be delivered. This has had me feeling uncertain, frustrated, and helpless. I have tried reaching out to their customer service team for clarification several times, but I still haven't received a satisfactory response.

The fact that there has been no clear communication regarding my order leaves me with a sense of mistrust in Haute24.com, and I am left wondering whether they really care about the satisfaction of their customers. As an online shopper, I believe that prompt and clear communication is essential, and the lack thereof is quite disheartening.

Overall, I am not impressed with Haute24.com and would not recommend them to anyone. The long waiting time and lack of communication are a clear indication of poor customer service. I hope that they can improve upon this in the future for the sake of their customers.

It deeply pains me to have to express my extreme dissatisfaction with the woeful service provided by the Haute24 team. Despite my best efforts to reach out to them through multiple channels, including messaging and calling, I have yet to receive any clear information about the status of my order or even a reasonable estimate as to when I can expect to receive it.

To make matters worse, I now realize that I made a regrettable mistake in placing an order for two bags, which has only amplified my frustration and disappointment with this entire experience. As a customer who has placed my trust in this company and invested my hard-earned money into their products, I must say that I am profoundly disappointed by this experience.

It is deeply disheartening to have to write such a negative review, but as a responsible consumer, I feel compelled to warn others of the subpar standards of Haute24.com. I hope that the team will take this feedback seriously and take the necessary steps to improve their service to ensure that other customers do not have to face similar issues in the future. Until then, I cannot in good conscience recommend this company to anyone.

I recently had the unfortunate experience of purchasing a belt from the online fashion retailer, Haute24.com. The belt I ordered was a coveted Michael Kors design, and I was eager to receive my purchase. However, much to my disappointment, upon receiving the belt, I noticed damage to the buckle. To make matters worse, the belt itself began to show wear and tear after only two weeks of use.

In an effort to resolve these issues, I reached out to Haute24.com's customer service team for assistance. Sadly, my interactions with their representatives left much to be desired. Their level of service and willingness to resolve the issue were far from satisfactory.

Based on my personal experience, I cannot in good conscience recommend Haute24.com to other shoppers. The quality of the products they offer combined with the poor customer service ultimately make for an unsatisfactory shopping experience.

As a person who loves luxury products, I was thrilled to stumble upon Haute24.com. I decided to order a Marc Jacobs Snapshot Bag, which I had my eye on for quite some time. However, my experience with this e-commerce store left much to be desired. Though the price was reasonable, I cannot help but cast doubt on the authenticity of the handbag. It appeared to be a duplicate, as it lacked some of the finer details I had seen on this bag before. Naturally, I wanted to confirm my suspicions.

Given that Marc Jacobs handbags are a well-regarded brand, I tried contacting customer support on the Haute24.com website, but did not get a reply, which only added to my frustration. Without a proper reply, it was hard to confirm the authenticity of the bag that I had received.

Though the product was not as advertised and seemed to be of poor quality, I still needed to pay a pretty penny to have it. Hence, I wouldn't want to part with such an amount on a less quality product which might just pass off as duplicate or fake. So, I decided to seek a refund. However, that was not an easy task.

But after numerous emails and follow-up phone calls, the customer service department finally granted my request. While that was a relief, it came after a long and exhausting battle on my part.

In conclusion, while Haute24.com appears to be a legitimate e-commerce platform, their customer support could use an overhaul. They could ensure that customers get a product that meets their expectations and returns are processed expeditiously. For true authenticity lovers and discerning buyers, there are most likely better places to shop for luxury handbags.