Amazon.comdon't believe what their customer service said!

S
This review was posted by
a verified customer
Verified customer

On July 17th, my sisters bought a baby crib from Amazon.com for my very first baby. My husband and I were so excited when we saw the two boxes arrived at our front door. After my husband trying to put the crib together, we realized the crib was too big for the space. We put the crib back to the boxes and I tried to return the crib using the online forms. However, the forms did not work online, so I called the customer service. The agent told me the return was already in the system, and UPS would come and pick the boxes up within 5 days. Once the product is returned, I will get a gift certificate via e-mail within 3 business days.

After waiting for a week, the boxes were still downstairs of our condo. I called again, and I was told the return was never in the system. So this time, the agent promised me she has put a request through UPS. One week later, UPS came, but they only had one label. They could not pick up TWO boxes with ONE label!!

I had to call again to ask another agent to send one more label, and about five days later, the second box was finally taken by UPS. One week after both boxes were taken by UPS, I still did not get any gift certificate via e-mails, so I called again. I was told the product was delivered to the wrong place!

This time, I was promised that I would get my gift certificate by Tuesday, 9/4/2007. I also e-mailed my thoughts to your customer service, and I was told to wait until 9/5/2007 which is today. Here is quoted from one of their agents:

"I have reviewed our previous correspondence and thoroughly researched your order and see that we have received your return. In addition to the transit time, it typically takes us 3 to 5 business days to process returned packages after we receive them. After the return has been processed, you'll receive an e-mail confirming your refund.

I also see that my colleague, Mahender, is personally following on this return and asked you to wait until September 5, 2007 for your return has been processed. If your refund (in Gift certificates) has not been submitted, he would personally complete this refund on September 5, 2007.

I appreciate your patience while we work on this issue and I apologize for any inconvenience." I did not have any hope that I would get the certificate on 9/5/2007, and I was right. I called again, and I was told the return was not sent to the gift certificate department. The agent I talked to told me my return is sent to the right department and I should receive my certificate with 3 days. He was also the only one to offer me $30 promotional certificate because of what I have been through. However, the certificate did not really work... What a surprise!

This whole experience has caused me time, made me frustrated, upset and angry. It is absolutely disappointing that AMAZON.COM would treat their customers this way. Every time I sent an e-mail to your customer service, I got the same response. "Please be patient and wait while we work this out."

I just want people to be aware when you want to return something to Amazon.com, it can be the most frustrating experience ever.

Responses

  • Lu
    Lucky_Yankee Mar 11, 2009

    I found a transaction on my bank account that i never authorized, when checking online.
    The description was amzn.com / billwaus. I has no idea what this was, and it was for $63. 98
    I reorted it to my bank immediatly and then i tried to go to the webisite. The address took me to an amazon.com page but it said it wasn't a valid address.
    So, i googled the same thing and came upon this website.

    0 Votes
  • Kr
    krister Apr 17, 2009

    same - charge was 36.66 for me.

    0 Votes
  • Tr
    trytheone Jul 22, 2009

    I just purchased a book from amazon.com. I ordered it used through a Goodwill bookstore reseller. The charge to my card was correct. I came here because I vaguely remember seeing the Bill WA US item in the past as fraud from Grant Master.

    Amazon.com is located in Washington state - USA (billing department?)

    Just some thoughts

    0 Votes
  • Yo
    Yolanda A Jordan Mar 31, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I found a transaction on my bank account for a book that I had ordered from Amazon "Blossom Part 2" but I had never received it. The record on the statement was AMZN.COM/BILLWAUS. I has no idea that this would be on my bill since I have not recieved the item, and it was for $11.98
    So I came across this website and so I am here writing to find out what have happen.
    Why am I being billed for an item that I have not received.

    LET ME KNOW.

    FUSTRATED AND ANGRY

    0 Votes
  • Me
    metalman1972 Apr 02, 2010
    This comment was posted by
    a verified customer
    Verified customer

    YA ME TO FOR SOME BOOK I DIDNT ORDER $5.75 I DONT KNOW IF ITS WORTH CHASIN THE CROOK AMZN.COM/BILLWAUS, IM WORRIED IT WILL STRIKE AGAIN!
    PHX AZ METALMAN

    0 Votes
  • Je
    jean troupe May 05, 2010

    I was charged 21.47 for a tanning cream I ordered . I never received the item. It was Amazon.com BillWa

    0 Votes
  • Je
    jean troupe May 05, 2010

    I would like to get a refund. I hate being ripped off.

    1 Votes
  • Ki
    kiwiboy52 Oct 31, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Since October 2009 I have had 16 amounts totaling $1, 020.04 taken out of my check account, and I have no idea who this person/company is. Can anyone please help me? The charges on my account are from the name AMAZON.COM AMZN.COM/BILLWAUS
    Thanks for any help what-so-ever...
    Paul White
    For: Kiwi Investments LLC

    1 Votes
  • Mm
    Mmarquis Jan 19, 2011

    Hey I don't know if this helps any of you guys out but I came across this site after having the same problem but upon checking my Amazon account history I discovered that the 10.23 charge matched the cost of an item that I ordered (and was successfully delivered to me), so to me it looks like this bill is a legitimate Amazon charge.

    -1 Votes
  • Me
    metalman1972 Jan 20, 2011
    This comment was posted by
    a verified customer
    Verified customer

    good for you... i purchased ONE item and was charged this as additional to my purchase...shall we assume u are the reciepient of the charge?

    0 Votes
  • Se
    Serena26 May 09, 2011

    I also got scammed by Bill Waus on 5/8/11. I did not buy or sell any items. I don't want to be an Amazon customer anymore, but I also do like to buy things from there. Has anyone successfully put Paypal on their Amazon account? That is the only way I think I will come back to Amazon, but I am still very Leary. I am just upset and angry.

    0 Votes
  • No
    noone9999 Jun 13, 2011
    This comment was posted by
    a verified customer
    Verified customer

    You can't pay for Amazon.com using paypal directly, HOWEVER you can get a paypal debit card and pay that way. It's free to get a paypal debit card and it works just like a debit card and will come out of your paypal balance or your checking account.

    0 Votes
  • Li
    lilmamma173 Aug 10, 2011

    Yea, mine too. Got dinged for $598 on my paypal debit card...luckily Paypal has refunded money

    0 Votes
  • Bs
    bstitt Sep 12, 2011

    hOW CAN i FIND OUT WHAT WAS PURCHASED USING MY DEBIT CARD?
    TRACE # 244462
    amzn.com/billwaus $197.10 dated 09/09/2011
    debit card number: last four (2604)

    Thank you,
    Eddy Stitt
    713 857 4529

    0 Votes
  • 3d
    3dbeedy Nov 20, 2011

    I bought some clay, then cancel the order. It was gona take to long to come, but never got my money back.

    0 Votes
  • Tr
    TRIPOD Feb 20, 2012
    This comment was posted by
    a verified customer
    Verified customer

    This is a GENUINE SCAM, this site "Amazon.COM AMZN.COM/BILLWAUS" charge my credit card with TWO (2) amounts, one of $1.00 US and the other of $199.00 US ! I don't understand how those crooks operate but they seem to be able to access our credit informations trough Amazon.CA, we don't buy trough Amazon.COM (USA), only trough Amazon.CA (CANADA) ! How long will the authorities let those thieves continue to rip honest people ?

    1 Votes
  • Tr
    TRIPOD Feb 20, 2012
    This comment was posted by
    a verified customer
    Verified customer

    This is a GENUINE SCAM, this site Amazon.COM AMZN.COM/BILLWAUS charge my credit card with TWO (2) amounts, one of $1.00 US and the other of $199.00 US ! We always make our transactions in canadian dollars, right there, that was the first sign that something was wrong ! We had no message either from Amazon.CA telling us they were shipping something to us ! We do not understand how those crooks operate but they seem to be able to access our credit card informations trough Amazon.CA, we do not buy trough Amazon.COM (USA), we only buy trough Amazon.CA (CANADA) !

    How long will the authorities let those thieves continue to rip honest people like that ? It seems to be a knowned issue for quite a while now ! Please disregard and erase the preceding message !

    2 Votes
  • Gk
    G-KiDDsWife May 08, 2012

    Ok so I just went a round with amazon.com people after i returned my product and still havent recieved a refund. not only that but i am missing money out of my account and all my bank statement says is amazon.com amazon.com 250.00(US) worth but i didnt order anything after the first order was defective. havent recived anything in the mail but I am out all this money that i work very hard for. and did they care no they didnt . I am just beside my self in anger!!! someone is prob. sitting on a sunny beach somewhere drinking fruity drinks rolling in the dough while we are all breaking our backs for them to break our banks! Let me find just one of them in person just one!!!

    1 Votes
  • Te
    texiangal Jun 04, 2012

    I got hit by a $1.00 charge - shows as pending this morning. I do a lot of ordering from Amazon.com, but my purchases show up as amazon.com marketplace...not WAUS. My bank tells me that I can dispute the charge when it becomes a debit on my account. Hassle, but after reading some comments here, it looks like the $1.00 is a test charge, then they hit with the $199.00 once they determine it's a legit account. Thanks for the warnings!

    1 Votes
  • Mi
    Mister_Doc Jun 14, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I just found two transactions on my account both from AMAZON MKTPLACE PMTS AMAZON MKTPLACE PM AMZN.COM/BILLWAUS one on 6/11/12 for 15.98 and 28.98 on 6/12/12. I did not authorize this nor have I bought anything from Amazon since early May which they've been paid. What is this charge and why are they getting away with this ??

    0 Votes
  • Ta
    Tanim_Tok Aug 14, 2012

    If you have an account with Amazon, access it and click on the "Orders" button. There you can go back as far as you like and see a review of all your orders. I have found this method very helpful in solving BILLWAUS mysteries. -- Tanim_Tok

    0 Votes
  • Sh
    shoshonite Dec 15, 2012

    I had three charges from AMZN.COM/BILL, WA. for about $450.00. I was worried. I could not recognize any of them. Chase could not provide any information so I called the help desk number 1-866-216-1072 posted on this webpage and Amazon handled it very well. Turned out the purchases were made through my wife's amazon account but used my credit card. My amazon account revealed no such purchases. I should have looked at her account...but I didn't think of that. Amazon noticed my credit card did not associate with their records for the 3 transactions...because the transaction was on my wife's amazon account billed to me. Even my wife forgot what the purchase was. Turns out Amazon could identify the products and told me what they were. I realized the charges were legit. I indeed took delivery of the items. So I OK'd everything and the issue was resolved very nicely. Good job amazon!

    0 Votes
  • No
    notonline Nov 02, 2013

    I just found a transaction on my account for $12.94 on Nov. 1, 2013. It says it is from
    CA AMZN COM BILL AMZN COM B . I have never ordered anything from Amazon in the USA or Canada. How can they charge this to my account? Since it is Saturday, when I called the reference number, 1-888-554-6596 all I got was a recording. What can be done about this?

    0 Votes
  • Mi
    Michelle Frady Mar 04, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I have been billed for $6.96, $15.90 and $31.98 from Amazon MKTPlace AMZN.com/BILLWAUS. I was never on Amazon on 3/4/2014 because I was waiting on the charger from Amazon so I could get on my laptop to check my orders. When i checked my card i found that these charges had been taking off of my card. I would like to know how to get a full refund. I like shopping with Amazon but if this is what is going to happen then I no longer want to do business with them any longer. Who would I talk to to get my money back? Please help...I did not authorize either of these transactions!!!

    Michelle Frady My e-mail is [email protected]

    0 Votes
  • Mi
    Michelle Frady Mar 04, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I checked my debit card today and there are 3 transactions for $6.96, $15.90 and $31.98 on there from Amazon MKTPLACE AMZN.com/BILLWAUS. I know I haven't purchased anything on this day 3/4/2014 because I was waiting on my charger for my laptop that I had ordered from Amazon on 3/2/2014 and my laptop was dead. I would like to know how to get a full refund. I like doing business with Amazon but if this is going to happen every time then I'm not going to do business with them anymore. Please help!!!


    Michelle Frady

    0 Votes
  • Jo
    Jo A. Albert Mar 05, 2014

    When I checked my bank statement online today I found I was charged twice for a ninja Mega Kitchen System. I ordered it on 3/3/14 for $197.98, and got a email saying the order was canceled due to technical problems and that I would not be charged for it. I went back onto Amazon and reordered it which for some reason was now $199.99, on 3/4/14. I checked my orders and there is only one shipped to me. I want my money for one of them to be refunded back to my account now and I am going to file a dispute through my bank. I have been happy with Amazon until now if you can handle this problem quickly. I would be very happy. Thank You, Jo A. Albert ( [email protected] ) or you can reach me at 985-898-0635 or 985-302-1750.

    0 Votes
  • Jo
    joe4545 Jan 05, 2015

    I got ripped off twice (scam) amazon bill waus. i ordered 1 bottle of tea $20.69 in dec 26 2014 but never arrived and now $20.69 transaction was made today jan 5 2015 without my approval. i immediately deactivated my card after this

    0 Votes
  • Ah
    Ahil Jan 07, 2015

    submit your complain to https://sellercentral.amazon.com

    0 Votes
  • Lr
    Lr33da Apr 21, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I agree to I just also noticed I had two different charges on my card one was for 79.00 and the other was for 80.11 this is so stupid it's rediculous how do I get my money back for the 80.11

    0 Votes

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