| +1 847 295 5501 | 1 0 |
| +1 847 604 7648 | 1 0 |
Ref: #1137958
You received my returned product on 1-23-20 and to date: NOTHING. After repeated ignored e-mail requests, today I receive a response to call an 847 number which does not work in my area because I discontinued my long distance service. PLEASE just ether do the exchange or refund my credit card. This is absolutely ridiculous. I should have paid attention to all the negative reviews.
I just received a box by UPS and my order for the Junie B. Jones 8 book set was not in there. In the box was 2 motion sensor lights, laptop desk, black gloves, pan separator.
Product # 2011730
Conformation # [protected]
Order date: 11-19-19
Shipment # [protected]
I can be reached at [protected] or
[protected]@yahoo.com
Thank You for your time
Mary Prevost
I received a letter in the mailbox today regarding my home phone number. I've requested to be on the do...
Ordered 5 giant plaid monogram gift bags. Order came with only four. The fifth I ordered was with a "V" and apparently that does not exist. I submitted a check, number 1333 dated Nov 1, 2018 for $103.81. The actual invoice was for $94.83.
If the product is not available, can I expect a return of the additional money submitted?
Order information: Ruth Duheme
7780 Maple Ave
Holland Patent NY 13354
Confirmation #: [protected]
Order Date:11/06/18
Shipment#: [protected]
EMAIL: [protected]@outlook.com
Submitted 11/19/2018
Hi Ruth - Thank you for answering my call yesterday. I wanted to reach out to apologize for the upset and disappointment this issue has caused. We know you were planning on giving them to several important members of your family. We are so sorry we could not provide you with the bag in V to give to that special member of your family. Please know your refund has been processed and will be on it's way very shortly. We wanted to thank you for bringing this concern to our attention. And we hope you have a wonderful holiday season!
Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.
I incorrectly included NY sales tax with my total amount of payment for purchases made on Oct. 25, 2018. Sales tax was for $6.15 which brought my order to $83.06. Check was sent for that amount. I received the order with sales slip indicating subtotal was $62.92 plus $13.99 for shipping which brought total to $76.91.
I believe I am due for a refund of $6.15. Thank you.
Complaint is as stated above.
Complaint remains unchanged from above.
Complaint remains the same as indicated in above 2 posts.
Complaint is as follows: Check to company was for $83.06 which included NY sales tax of $6.15.
Sales slip states Subtotal is $62.92 plus shipping $13.99 bringing total to $76.91. Refund is due in amount of $6.15.
I have filled this in 3 times.
Oct. 25.2018 I sent in order for 4 items. I incorrectly included NY state sales tax with my total amount of payment for purchases.
Sales tax was for $6.15 bringing order to $83.06. check was sent for that amount.
I received order. Sales slip indicated subtotal was for $62.92 plus $13.99 for shipping bringing total to $76.91.
I believe I am due a refund of $6.15. Thank you.
Account number was: 6099529940
Confirmation number was 301003905208
No updates.
am unable to continue as submit button brings me back to this page.
Whats my sales tax for 35.97 in florida
Want to know if I have a sales tax. Never had one before
I live in Ontario, Ca and have an order of 60.96 + 13.99 Shipping charge = 74.95. What is my Sales Tax on this order.
I have had a two quart Ltd pan for over fifteen years now, with no problems...Just the other day, I was very...
I've purchased numerous items from this company over the past few years. It originally was only available to businesses but they then opened it up to everyone. Since opening it up to everyone I found that their customer service is lacking and their product choices are getting worse.
In May 2012, I purchased a series of items and was informed after the purchase that one of the items was on back-order until June, being as it was towards the end of May I didn't think anything by it and expected to receive a separate package a few weeks later. A few weeks came and went, no package, I logged back in and it still told me June 12th, 2012, even though it was July 10th. I emailed customer service, never to receive a response. I could not cancel the order being as the other items had already shipped to me and since no one would respond to me with any helpful information via email OR phone, I had to resort in doing a charge-back on my credit card for the amount that they were holding for this 'backordered' purchase.
Of course after they see the charge-back in their billing department I finally get a response TO MY ORIGINAL EMAIL dated in middle of June (now we're in August) claiming my requests were never received (seriously now?). They said that the item isn't on backorder, it's actually off of their website all together and won't be returning. That's fine and dandy, but they - at the very least - could have informed those waiting on the pending order (since they were nice enough to take the money for it anyway).
I've only had ONE bad dealing with this company, and honestly prior to this issue I was very happy with their service being as everything else from this particular order was received promptly and in brand new/working condition. The items missing from the order that caused all of the issues are the only reason I'm hesitant to use this company again.
I ordered the "OSTRICH" Folding Chaise from ltdcommodities.com. First, the product was back ordered, so it...
purchased thru catalog "solar tulips" as a gift back in march 2011 gift was presented june 13, 2011. tulip...
ABC states please contact ABC before filing your complaint on this website but I have spent 30 minutes looking for a phone number for them. Now I'm pissed. Why make it so hard to contact the people you want to spend money with?? I guess I won't be placing an order.
Now Pissedconsumer.com is telling me that I need 100 words before they will post my complaint. Well okay. YOu are idiots. YOu are Idiots. you are idoits. you are ididot. you are idiots. you are idiots. okay now I have my 100 words you idiots. *** rules
Dear Vlad902002,
I’m sorry to read about the difficulties that you are having while trying to reach us. We, at abc distributing want all of our customers to enjoy their shopping experience, as customer satisfaction is very important to us.
The good news is that I am more than happy to help you in any way I can, but I need a bit more information first. Please contact me directly at [email protected] or you may contact us at (847) 295-5501; where one of our capable representatives will be glad to assist you.
We look forward to hearing from you.
Best regards,
Michelle Jones
Customer Support Specialist
I have done business before with LTD Commodities. If you order 5 different items, they do not ship them together; they ship them separately, which is how they make their money, not to mention buying everything from China. There is a company called Lakeside Collection who sells a lot of the same things LTD does, but they don't rip you off on shipping.
Hi Yoopergal2011,
We sincerely apologize for any confusion.
You will be happy to know that as of June 1, 2009 we made significant improvements to our shipping policies by creating a shipping rate chart. Since that time shipping charges are based solely on the dollar amount of your purchase and you know up front your total shipping costs. Whether we ship your order in one box or several you’ll never pay more than what our shipping rate chart indicates.
You can view our current shipping rates by visiting the following link: http://www.ltdcommodities.com/home/cart/shipchart.asp
Also, we do sell a lot of items that are made in the United States. If you would like to review or purchase some of these items, please do not hesitate to reach out to me directly at [email protected] with your contact and account information and I will reach out to you immediately.
Please know that we strive to provide 100% customer satisfaction with every item and transaction!
Best regards,
Kristy Gomez
Customer Support Specialist
LTD Commodities
Got bedsheets, washed, put on bed. After 2 nights there is a huge hole in them. They were SOOOOOO thin and flimsy, and now I need to cancel the other set on backorder. Made in China I bet! I guarantee that when I call tomorrow I'll probably get the run around about the fact that i washed them, or used them, they didn't come ripped. Or they won't be able to stop my back order from delivering. I had a whole bunch of people at my work ready to place huge order all together, and I'm going into work tomorrow telling them NO WAY!!!
Hello Kelee,
I am extremely saddened to hear of your disappointment with the bed sheets that you received from LTD Commodities. Please accept my sincerest apology for any inconvenience.
Your experience with our merchandise is not typical of the level of quality we strive to provide. Therefore, I would really like the opportunity to review the item in question and pass along all details to our Quality Assurance Department for further review.
I would also like the chance to restore you faith in us. :)
If you wouldn’t mind, please send me your account and item information including the best way and time to reach you directly at [email protected] and I will contact you immediately.
Please know that we strive to provide 100% customer satisfaction with every item and transaction!
I really hope to hear from you soon!
Most sincerely,
Kristy Gomez
Customer Support Specialist
LTD Commodities
I just wanted to add a review to go along with all of the negative complaints with LTD. Like most consumers, I researched them and their policies before ordering, and was a little sketchy at first considering the numerous complaints (however they DO have an A rating with the BBB). I surprisingly have never been more pleased with any of our previous mail-order/online catalog companies.
-They have a set-rate shipping chart, you will always know what your shipping costs will be.
-All products display their current availability on the product page.
-The prices are lower than what I would expect to pay, which is perfect for purchasing items in bulk.
-The product quality is excellent. From what I understand, each item goes through a quality inspection prior to shipment.
-For an in-stock item shipped via USPS, I received the package exactly 10 days after I placed my order (this included processing time as well. Note that they DO state that it may take up to 10 days to leave the warehouse as well).
Customer service with LTD is superior as well. I had a very minimal inquiry myself, and they literally went out of their way to assist us with our order. The woman I corrosponded with was of utmost courtesy- she was very responsive, genuinely concerned and very gracious in assisting us.
Needless to say, we have ended our relationship with our usual mail-order service- with whom for years we have probably payed more in finance charges than actual products (something LTD does NOT do). I hope this information eases any worries anyone may have when reading the complaints posted previously here (as we did) before ordering from them.
Greetings Pleased Customer 2010,
Can we say WOW! We can’t thank you enough for being such a loyal customer of LTD Commodities and for taking the time to share your happiness with our company and products! It was so wonderful to see your posting! :)
Please know that LTD Commodities strives to provide 100% customer satisfaction with every product and transaction. We love to see postings such as yours because it lets us know our efforts are definitely working.
We deeply appreciate your kind words and look forward to continuing to service your wants and needs! :)
Should you have any questions or concerns about your account or any of our products, please do not hesitate to email me directly at [email protected] and I will be more than happy to assist.
Have a fabulous day!
Kristy Gomez
Customer Support Specialist
LTD Commodities
Just to let everyone know Abc distributing, Lakeside Collections, and LTD commodities are all owned by the same person! I wouldnt waste my time on trying to order from any of the others.. Its all the same people all the same product, all the same hassle of disrespectful customer service, one box at a time shipping, making extra charges from your credit card lairs, and theifs.. I dont have 100 words to say about this company but It will not let me post a comment unless I use 100 words or more to satisfy their readers.. WTF okay so anyway maybe this is 100 words or more..
Greetings DuToit06,
I want to apologize for the less than satisfactory experience you have listed in your posting.
abc distributing is concerned when a customer tells us that some aspect of our service has been unacceptable. Let me assure you that we strive to make your shopping experience memorable and regret that yours was not typical of the level of service we strive to provide.
I would love the opportunity to review your account and assist you with your needs directly. Please forward to me at [email protected] your account information, so that I may contact you without further delay.
Warm Regards,
Jodi S
eCCS Customer Care Specialist
i have been waitibg 2 months from product
i have been waiting since December for a product ordered from this company and i have no way of checking this item and noone answers the phone when called i have left email messages and i do not recommened the use of this company
I have been waiting since December for an item ordered from this company . There is noway for me to check online for the item since it was ordered out of a catalogue so no confirmation number was given and the number is automated this is poor or none existent customer service the inmates use this site to order thing they want to send family member and i feel like she has been taking full advantage of the item was ordered as a christmas gift but they have yet to send it and the money was with drawn from her account. and she has me call daily to check for product. i am irrate at the service and i really dont understand how they could steal her money i wouuld like some one to contact me as soon as possible this has been an on going issue i have been trying gto contact you being as though she can not make the calls from jail
I am extremely disappointed in ABC Distributing. I have ordered from them once, but will NEVER do it again.
On August 9, 2010 I placed a purchase from their website. I was purchasing a birthday gift, which is at the end of August. ABC was the cheapest site that I found for the item that I purchased. It's just too bad that I didn't do more research on this company before I clicked on "buy." I paid with my credit card. The one item that I ordered only weighed about two pounds, and the shipping on it was nearly nine dollars.
For that price I was expecting to at least have it promptly shipped. However nearly a week later the status still showed "preparing to ship" so I emailed them to ask if they knew approximately when it was going to be sent out. They replied and said they "had no idea exactly when it will be shipped out." That was all they said. Naturally I was a little upset with their lack of concern and helpfulness. So I decided to call.
I called customer service as soon as I read the email and was polite about it. I was hoping that maybe the person who sent the email was simply new to the job and a phone call may make matters better. But no. The lady on the phone was less than helpful. I asked if she could tell me approximately when my item would ship, as their website still showed the status as "preparing to ship" and it had been a week. She told me that my item was not boxed up yet, but assured me that my order was moving along much faster than most other orders placed. ????? How is it moving along faster when they haven't even done anything yet? And then she told me that I their company's policy was that I should receive my order in 7-10 business days. I said, "Great. 7-10 days to RECIEVE my order is fine. But in this day where internet shopping is the norm, it should not take a week to put one item in a box and have UPS pick it up." She replied once again "You will recieve your item in 7-10 business days." I asked her if she even heard what I said, and she simply replied "You will recieve your item in 7-10 business days." However, if it has taken 7 days to box it up and ship it, you have to give UPS time to deliver it. That will take more time. I told her this and she repeated once again, "You will recieve your item in 7-10 business days." At that point I gave up.
I waited until my item actually did arrive. That is when I became really upset. The item that I ordered was placed inside a box big enough to hold eight of the item. No padding. No papers. No foam peanuts. No bubble wrap. Nothing else but my one item. And the box was not even taped shut. It was help together with two plastic cords. By the time I recieved my item it was destroyed. But what do you expect from no package wrap at of any kind with UPS ground delivery?
I called ABC yet again. I was told the item was still in stock and they would send another one. So I said fine. However when I looked at the calender I realized that by the time it was shipped and I got it, it would be after the birthday party, so would be pointless. I called again at 7:30 the next morning and asked if I could just get a refund so I could go to the store and purchase another gift. I was told that was not possible because they had already shipped another item out. They gave me an order number, but not a tracking number that worked. So the next day I called YET AGAIN to get a working tracking number. That was when I was told they could not give me a tracking number because they have 7-10 business days to ship out an item, and my order was not yet shipped. OK?? But wasn't I told just the day before that I could not get a refund because UPS had already picked it up and my package was already in route to my house? When I asked again at that point to just get a refund, the lady on the phone "magically" found me a tracking number on my item. I thanked her and hung up, then went to try tracking my package. No surprise at all that the tracking number was completely invalid. And I know that it was not just an error in my writing it down because I repeated the number to her, and she assured me it was correct.
At this time I still have not received my item, nor a refund. I am EXTREMELY displeased, and actually rather angry as well. It should not be this hard to order an item online. I can honestly say that I will never, ever, ever again order from ABC distrubuting, and I will spread the word of how they run their business. This entire experience has been beyond frustraing. Not to mention that this special birthday is completely ruined.
Greetings LedJ64,
I am so sorry to hear of your frustration and disappointment in our company. Your experience was not typical of the level of serivce we strive to provide and I would like the chance to change your mind about us.
If you wouldn’t mind sending me your order information, or your contact information to [email protected] I will commit to reviewing your account and the situations you have listed, so that I may fully assist you directly.
I look forward to hearing from you soon.
Warm Regards,
Jodi S
eCommerce Customer Care Specialist
I made an order to LTD commodities back in Jan 2010, and 3 days after my order the payment in full was taken off my pre-paid credit card. So I know for a fact it was taken off. Now in March I am looking at my statement, and see where LTD commodities has 2 more pending transactions, and I haven't ordered anything. Well without my code they can not take any money off my card. Then I start getting phone calls from LTD, not even nice ones, no just demanding money, and it sure is funny, since this was already paid, the total of the items they are claiming I owe, has changed twice. First it was 86.80 and five days later it's 76.11. When the real order was 49.52. I happen to keep an eye on my spending and the places I give access to my card to. And will further say, I will never deal with LTD commodities/ABC distributing ever again. And wish that the phone calls would stop.
Isn't it obvious I ordered in January, why wait until March to try and access my acct, and then wait another whole month before contacting me. Hello something isn't right there.
Dear Klim,
On behalf of LTD Commodities, I apologize for any confusion and inconvenience you encountered with your last order.
When submitting your order with your credit card, we do a pre authorization for the order total, however we do not charge your card until the merchandise actually ships out. I would like the opportunity to work with you directly to get this matter resolved.
Please email me your account information to [email protected]
Warm Regards,
Jodi S
eCommerce Customer Care Specialist
LTD charges to send it's catalogs, brochures and the boxes are way too big. This amounts in more postage to be paid by me. Some of yur items are unique, but bill me first. Cynthia Mullon. Even this brief complaint requires more words. You are very difficult to work with. You want more words, ok, how about me writing to the Atty. General in New York
State, informing him about this internet scam. There are many people that you have scammed for many years, and I am sure he would be glad to investigate this one, as he has investigated Ebay Sellers for doing the same thing.
Greetings Cynthia,
Here at LTD Commodities we try very hard to make sure our customers are provided with 100% satisfaction and we truly regret to hear that your experience has been anything less than that.
You will be happy to know that as of June 1, 2009, we made some significant improvements to our shipping policies by creating a shipping rate chart. This chart allows for shipping and handling charges to be calculated prior to final packaging and be based solely on the merchandise.
Please be assured that we have never charged an additional shipping cost for a catalog that has been included in a shipment to our customer(s).
To learn more information about our shipping charges, please visit our FAQ’s under ‘Shipping – What will my shipping costs be?’ on our website or visit the following link:
http://www.ltdcommodities.com/home/cart/shipchart.asp
We do take our customer’s feedback very seriously; therefore, should you have any further questions or concerns; please contact me directly at [email protected]
Warm regards,
Kristy Gomez
eCommerce Customer Support Specialist
LTD Commodities
We (the employees) placed our first order online from ABC and paid via debit card. When the items arrived, there was a catalog from LTD, so I called LTD and asked how they were affiliated, etc.
I was told they were a sister company and since we had prepaid for ABC, use the same acct number, and fax in the LTD order, and we would be billed under the net 10 day billing.
After a bit, people started asking about their orders, so I called that Friday and was told a request to bill would be put in (status online stated 'credit review').
The following Monday I called to check again as status remained the same online. I was transferred to the credit dept, and after going over everything with the lady for about 30 minutes (on my business line), she finally put me on hold to get final approval to bill us. She was kind, but not quick to get us approval, until I had explained everything from front to back, and what had been explained to me thus far.
That's where things went haywire. While on hold, another lady picked up and asked if she could help me. I was transferred to someone who transferred me back to the credit dept, who was very rude.
I briefly explained the happenings, and that I was waiting on confirmation for final approval. She would only say I'm sorry, we can't do that, and would interrupt every time I tried to say anything with "would you like to prepay with credit card or pay by check?"
I am very patient and polite, but at this point I am becoming annoyed, to say the least, as I was already way past the 'you must pre-pay' spill and was merely waiting on approval and change of ordering status, so I asked to speak to a supervisor.
After a pause (I actually thought she had hung up on me), she told me to hold. A lady picked up and went right into we have to build up payment history before we can be billed.(But could not tell me for how long)
By this time, I have heard 'we don't do billing at all anymore', to 'let me get you approved', to 'you must have more history'. Nobody had the same answers, nor could they give me a time, if ever, (depending on the particular person I was speaking with at that time) we would be allowedbilling.
The main reason we ordered from them to begin with was the convience of billing. Other than the first lady in credit, no one was the least helpful.
We are a State agency, with all business contact info correct and verifiable. Without the added billing convience, the hassle is just not worth it.
We may as well order from a regular catalog, such as Collections, Etc., who has more of a selection, if we are going to have to pay upfront anyways.
We may not have placed the largest, or most expensive orders, but we surely would have been placing steady and promptly paid orders.
As so many have previously stated, although we may not matter much to them in the grand scheme of things, they have lost more customers, and will certainly not be recommended to any of our associates.
Greetings Blaze,
Thank you for contacting me prior to your posting of this blog regarding your recent order with LTD Commodities and am pleased that we finally came to a resolution.
I was happy you were able to send me your listing today of the items you wanted and you can be certain that I made sure that order was processed right away. As discussed, once I have the tracking details I will email you directly with that information.
As a result of the troubles you experienced with your initial order, as promised I am having the Sleep Hypnosis, “I Can Make You Sleep, ” Book and CD sent to you free of charge with your new order!
I again, sincerely apologize for the inconveniences you experienced with this matter. Should you have any further questions or concerns, please do not hesitate to reach me directly at the contact information I provided to you during our phone conversations and correspondence via email.
Warm regards,
Kristy Gomez
eCommerce Customer Support Specialist
LTD Commodities
This company has always shipped my orders in separate shipments weather I have ordered 100 items or 2 items. EaCh time I was billed for shipping.<br />
<br />
<br />
The company is a rip off AND I WILL NEVER ORDER FROM THEM AGAIN. You used to have to order in groups of 3, now I found out that you can order 1 at a time, I can just imagine how they willo sploit the order to charge even more for shipping. <br />
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Did anyone notice there are no discount codes for this company? And certainly no free shipping codes.
Hello wjnden,
I am sorry to hear that we have disappointed you. abc distributing really takes customer feedback seriously. We have heard your requests and I am really excited to let you know that as of June 1, 2009 we made significant improvements to our shipping policies by creating a shipping rate chart. Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
You can view our current shipping rates by visiting the following link: http://www.abcdistributing.com/home/cart/shipchart.asp
I really want to restore your faith in us and show you why so many others choose abc distributing as there shopping source. I ask that you please contact me directly at [email protected] with “Complaints Board Complaint” in the subject line and provide your account number and best way and time to get in touch with you. Once your email is received, I will contact you immediately.
I look forward to hearing from you!
Most sincerely,
Kristy Gomez
eCommerce Customer Support Specialist
abc distributing
I used to order from them all the time. I finally quit when items I ordered were cheaper than the shipping. Ordered an item for 5.99 shipping charges were more than the 5.99. Ordered a lot but found out I wasnt getting a good deal at all.
ABS's shipping methods are determined in such a way that you are unable to determine how or where your product might be delivered. You are not allowed to select what is right for you, you must accept their method determined by unknown criteria that you might or might not receive depending on how your mail is deliverable. There apparently according to customer service no way to insure delivery on any given order. If you have a physical location that does not directly reveive US mail you might be at risk of not receiving an order. When reordered with no explanation the problem still exists. Kind of a russian rulette with your order. Will I get it? Will I not? Seems like a bad way to do business if you ask me.
Hello Tired of it all,
Thank you for speaking with me regarding the shipment in question. I am happy you will have it in your hands today!
I am also glad that we were able to work together and get the appropriate address on your account to prevent any discrepancies in the future.
Please know that our distribution center determines the best parcel carrier for your package's delivery. The parcel carrier is based on the location, size and number of packages going to a specific area and could be delivered by UPS, U.S. Postal Service, etc.
As we discussed, should you need anything further whether big or small, please do not hesitate to contact me directly right away!
Best regards,
Kristy Gomez
Customer Support Specialist
abc distributing
I ordered most of my 2017 "stocking stuffer" Christmas gifts from LTD Commodities. I was pleased with...
I am very frustrated by your company's lack of concern to get products to the customer in a timely manner. I ordered products from your company in early November and still have never recieved them. The items I ordered were intended for Christmas. Christmas is only days away and I would really like to know when I can expect my order. Your company charged over 30 dollars for shipping and other than hand delivering these items I can't imagine why I was charged so much for these items which can't weigh more than 10lbs and have taken over a month in transit yet still have not arrived. I will never order from this company again and I will tell everyone that your company is a fraud.
Furthermore, I am going to contact my bank tomorrow morning to ask about how to get my money back from your shady company. I will file with the BBB, and post on every website that I find like this one. I am so angry that companies like ABC Distributing are allowed to rip customers off like this with the amount of options out there. It's obvious that not enough people are getting the word out regarding your customer service. I for one will definately get the word out.
Dear CirL88,
On behalf of abc distributing I am very sorry that your experience with us has been less than favorable. I also would like to apologize that you did not receive your order by Christmas and for any confusion regarding our shipping policy. We work very hard to make all of our customers happy and truly regret to have disappointed you.
Please note that once your order has been processed, you can expect to receive your order within 5-10 business days provided the items are in stock. Items that are on backorder ship as soon as we receive sufficient stock from the manufacturer.
In addition, shipping charges are based on the dollar amount of your purchase and are quoted up front. As a result of this, you are always aware of the shipping costs incurred before your purchase is finalized. The more you purchase, the greater the savings in shipping.
I would really like to look into the delay with your order and get your merchandise or refund in full to you right away. Please email me your daytime contact and account information to [email protected] and I will reply promptly with resolution.
I truly regret that we have disappointed you. I am confident I can correct this situation to your complete satisfaction.
Thank you,
Kristy Gomez
eCommerce Customer Support Specialist
abc distributing
I've been ordering from LTD for a few years. I've noticed that their items are almost always on backorder. Well, recently I ordered an MP4 player which was on backorder for about two weeks, maybe longer. It says right on the page that they will notify you if your order was cancelled by email or postcard. So I checked my order three days ago and it said that it was cancelled. So far I recieved no notification. Obviously I don't need one now, but that's not the point. This was a Christmas gift. Christmas could have come and went without me recieving the product. Now I have to look all over to find that darn player. I HATE LTD! Do they ever, NOT screw anything up?
Dear RacG67,
On behalf of LTD Commodities, I would like to sincerely apologize for the inconvenience you have gone through with regards to the cancellation of your order and for not being notified properly.
The MP4 player is one of our most popular items and the overwhelming response of this item has caused a manufacturer delay and quite a few cancellations. We do make every attempt to notify customers of cancellations and we update your online order status every day to keep you informed of any changes made to your order.
I truly understand the frustration this all must have caused you being so close to the holidays. I am confident I can work with you in finding some type of resolution as we want all of our customers to have 100% satisfaction when shopping with us. We recently were able to secure more of the MP4 players and will be receiving them shortly. If you would still like to receive one, I will work hard to make sure one is sent to you. I ask that you please email me your account and contact information directly to [email protected] so that I can be in contact with you immediately.
I look forward to hearing from you!
Sincerely,
Melissa Martinez
Customer Care Specialist
LTD Commodities
Did not received the product I ordered on 5/26/09
Called and was told that they would back order and received a confirmation number.
Called 2 weeks ago, took about 20 minutes before connecting to a live person and was told the product had shipped. Was given a UPS tracking number which does not work. It is now almost 3 months and I still have not seen my item. Also good luck if you try to cancel an order. I would not reccommend this company to anyone.
Dear BillV,
I am truly sorry for the inconvenience you have experienced with our company and that you still have not received your items ordered on 5/26/09. We strive to make your shopping experience memorable and regret that we have disappointed you.
I would really like to help you in locating your order. I ask that you please email me your account and order information directly to [email protected]
I look forward to hearing from you.
Sincerely,
Melissa Martinez
Customer Support Specialist
LTD Commodities
10DEC2010
182790020404 confirmation order number
I too ordered from LTD Commodities amount for merchandise and shipping to my credit card but nothing has been found at the address it was sent to. I have emailed three times but no answer. Phone calls "20 minute wait time" on a non-800 number?
Very dissatisfied. You took my money but no merchandise and no response to inquiries.
ROBBED would be a fitting word since no merchandise found at address, no responds and no refund.
Hi Robbed2,
I’m sorry to hear that you did not receive your order or a response to your inquiry.
According to the tracking details provided by UPS, the package has been returned to sender due to incorrect address.
I will send a private email with additional details to you.
Best Regards,
Melanie Pyott
Customer Support Specialist
Orders for more than 2 or 3 items are shipped in multiple boxes, and then they throw in catalogs to bump up the shipping cost on those boxes. I have talked to customer service about this practice before and had limited results. I have asked for a shipping rate adjustment on my bill. If they will not, or cannot, I will be returning any boxes that contain catalogs when they are received. This place purports to save you money on merchandise, and then slams you on shipping.
Dear John,
I’m really sorry to hear that your experience with our company wasn’t at the level of service we strive to provide.
As of June 1, 2009 we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
Additionally, please rest assured we do not charge additional shipping cost for a catalog that has been included in your shipment. Shipping and handling charges are calculated prior to final packaging and are based on merchandise only.
I ask that you please send me your account information to [email protected] so that I can look into the shipping and handling charges for the order in question.
I look forward to hearing from you.
Sincerely,
Melissa Martinez
Customer Support Specialist
I too, like many others feel like this company is intentionally shipping items ordered in many different shipments to up their profits. It's either that or they have shipping staff that could care less, not sure at this point!
I ordered approximately 68.00 worth of product and paid slightly more than half that for the shipping in four different shipments. This all happened after I received an email that all items but one would be shipped at the same time.
I previously ordered many items from LTD in the early 2000's and they would always give us shipping quote so we could send the full amount owed when ordering.
Now they use this lame brained excuse that they cannot calculate shipping charges in advance due to weight, size, and destination differences??? This makes no sense when they were able to do these calculations when I first started ordering from them.
I do much internet shopping and this is the only company I know of that has this ridiculous shipping policy--it is for their own good not the consumers. With that said I will not order any more from LTD unless they change this and make me (consumer) aware of exact shipping charges when ordering their product.
I like many of their products but intend to protect where I am spending money needlessly. There are just too many businesses out there that will offer free or discounted shipping for good standing repeat customers, I will go there.
I am also pissed by the shipping. i get tired of paying for everything separate. Harriet carter catalog has some of the same items as ltd and they list the shipping and they send everything together for one amount. I belong to a club and 22 of the women said they would order regularly from ltd if the shipping was different and so would i. I ordered 5 items some were on back order and some came. It cost me more for shipping than the items i bought. Other catalogs add them together its not because of price because you aren't any cheaper than others.
my son Santos Robles is in Iraq and someone is using his debit card please cancel anything and take him off your list thank you
My Son Santos Robles is in Iraq and somebody is using his debit card to purchase item please cancel any order and take him off your list Thank you
I also have a hard time with LTD.
Hi Peter!
I was following up on your previous blog comment on LTD's shipping policies.
At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.ltdcommodities.com
or let me know how I can answer any questions by emailing me at [email protected]
Thanks!
Melissa M
Account Specialist
LTD Commodities
Dear Tamara,
I would first like to apologize for all the trouble you’ve experienced with us due to our shipping and handling charges.
At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know that on June 1st we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you contact me with your specific order information I may be able to help you further. Please email me at [email protected]
I look forward to hearing from you.
Melissa Martinez
Customer Support Specialist
LTD Commodities
Purchased $107.83 worth of merchandise and LTD charged my account with $215.66 (twice the amount) and would...
I read the shipping policy and decided to take my chances and order the item. I would think if a company says that the shipping charges will be the UPS or whatever rates, they should supply the weight and dimensions on the item description. That way we could follow up with shipper for an approximate estimate of shipping charges.
I have been a customer of LTD Commodities and The Lakeside Collection for many years. LTD Commodities, ABC Distributing and The Lakeside Collection are owned by the same company. LTD and ABC are business to business catalog companies, meaing a business selling to another business. Shipping is based on this premis. If you order in bulk for your company shipping is reasonable. If you order just a few personal items or gifts you should use The Lakeside Collection. The Lakeside Collection is a business to consumer company meaing the company sells to private parties and individuals, www.lakeside.com. If you are placing personal orders, you want to use The Lakeside Collection as shipping charges are provided at checkout and are lower than LTD and ABC. All companies respond quickly, within 2 days, to emails. Their refund and return policy is one of the best around. You can return a product at any time with no time limit for a full refund including your shipping. To return somthing you are not happy with email the company and ask for a paid return label. Hope this helps all! Gladys Palm Beach, Florida U.S.A. Tellsthetruth
Dear idacajun,
I am sorry we did not meet your expectations.
We do make every effort to ship to our customers as much merchandise in the same box as possible. Although, depending on the availability of certain items, doing so is not always possible. We do post dimensions of items with our product information. Specific item weights may be requested through our Customer Contact Center, through phone or email. As we ship out availability and the weight and destination of a total shipment, the charges would depend on what was shipped per shipment. This cannot be determined until the shipment is packaged. I would be happy to review your order and the charges. Please provide your account contact information to [email protected]
Jodi
Contact Care Specialist
Hi idacajun!
I was following up on your previous blog comment on LTD's shipping policies.
At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.ltdcommodities.com
or let me know how I can answer any questions by emailing me at [email protected]
Thanks!
Melissa M
Account Specialist
LTD Commodities
I had placed an order with LTD and needed to change my address and thier web-site said that in order to due so change it with your next order which I did. After I had sent in my pre-paid order and saw that the check had cleared, I went back to thier web site and saw that my pld address was stil on there so I called and tried to get the right address on the account before it was shipped the " customer service rep." said there was nothing to worry about all would be shipped to the right address. So the next day Iwent on and see the one package was shipped I went to track it and they sent it to the old address. Again I called back they were very very rude and said I should have called in to change the address and if I would have done that then there would have been no mix up. I then got angry as that is not what the web site tells you to do.After waiting 40 minutes for supervisor she tells me that nothing can be done that I have to wait for it to be delivered to the wrong place come back or be stolen then and only then they will look in to it and either send out a new shipment or refund money which can take up to 2 months. I was furious and told her they should have on the web site to call into any changes. Then I called UPS who they send there packages through and I was told that all LTD had to do was call them give them the right info and all would taken care of. So again I call LTD and tell them this and they say we wont do that you are just going to have to wait the, rep.'s there are the rudest people I have ever dealt with in my life!! They proceed to tkae my order and brake it up into multiple shipments with yet another one on it's way to the wrong address after I had called to all the rught info. I'm fuming at this point this is part of my Christmas and it is just floating around out there. I call them back again to ask about shipping costs and tell them all the time I have spent trying to right their wrong and they say theywont cover any cocsts, big surprise the supervisors are the most lax people and they DO NOT stand behind their customers. I have now taken this matter to my local news in hopes to stop LTD from scamming any one else. They had no problem cashing my check right away but when there is a problem you can wait months to get a package if you ever get it all. Please do not but from this company!!
My wife buys from them all the time, and yes, their shipping practices are ###ed and borderline unethical. I'll inform her to watch out for their dirty tactics in the future.
George,
I sincerely regret the lack of service that you were provided and would like to assist you in resolving your concerns listed. So that I may review your account personally, please forward your account information to [email protected]
Jodi
Contact Care Specialist
I will never order from this company again and told them so. It took about 3 weeks to get my order which...
I ordered products from LTD and paid for it I have not recieved products paid for and company will not give me my money back over $80. I am seeking legal assistance in retaining my money back and WILL NEVER DO BUSINESS with LTD again. I advise coustomers to NOT BUY ANY PRODUCTs from them!! They have poor service department and very little assistance when you have a problem with your order. I placed my order in November 08 it is now January 09 and still no products or refund do customers beware when purchasing from LTD. or you may face the same problems.
Judy,
I’d first like to apologize for the trouble you’ve experienced with our company in not receiving the items you’ve ordered. I’d like to help you trying to resolve this issue and reimburse you for the missing items. Please email me your account information at [email protected] at your earliest convenience and I will contact you as soon as possible.
I look forward to hearing from you.
Melissa Martinez
Customer Care Specialist
I too order products in Nov 2008; for Xmas decor and gifts. I received many emails informing me of the items that were shipped. To this day I still have not seen one item from them. They told me since I live in Hawaii it would take 45 days. I think they are full of it, if they really sent something you would think I would have received at least one item. I will never buy from them and I will inform others of their false practices.
Dear k. m,
I apologize for the delay in receiveing your order. I'd also like to assist you in locating your missing items. Please email me your account information to [email protected] and I will further research your issue.
Melissa Martinez
LTD Commodities
Customer Care Specialist
As many others have said, their shipping practices are beyond ridiculous. I ordered several items from them. There is NO indication on their site that you could unknowingly order something that is not in stock and not find out until after the order is placed. There is also NO indication that even though this back order is THEIR fault, the customer is forced to pay multiple shipping fees because LTD cannot be bothered to ship your "backordered" items together. Because of this, I had about 5 boxes sent to me and was charged for shipping on all of them, even though I had no idea at the time of the order that the items were back ordered. After many nasty letters detailing my refusal to pay these ridiculous shipping fees, they wrote it off. I refuse to shop with them ever again.
Dear Beth,
It appears that we worked with you on your shipping problems and in good faith credited your account. If you want to discuss this further please contact me at [email protected]
Thanks!
Karen
Hi Beth!
I was following up on your previous blog comment on LTD's shipping policies.
At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.ltdcommodities.com
or let me know how I can answer any questions by emailing me at [email protected]
Thanks!
Melissa M
Account Specialist
LTD Commodities
Dear Michael Jones, I wrote to you about my concern about shipping. My name is Linette68 . You stated that if I give you more information that you wo ld make sure that thing were done in a timely manner.My sons housewarming party is at stake. I am VERY worried.I have been shopping with you for over 10 years and do not really want to stop.We have 8 family members holding their breath as well. There are 12 occasions that you would get multiple orders from us if things go well...I pray/Because I do enjoy your products and prices.The shipping is the only down side.The numbers to the first order was18465002939 and the other # to the same order is, 184165002939.This order was made on April 1, 2011.Then on Sunday I placed a second order just two days later...1841165002939 and 1013829135...I think.You can look up the information @ [email protected] Whatever you can help us with will truly be appreciated so very very much. My sos housewarming party is on April 9, 2011. This event is very dear to my heart. Thanks again ans hope to hear from you soon. By the way, thank you for writting me back so quickly!
Terrible customer service. I ordered a garden fountain from them in the month of May and long after I'd...
This complaint is actually about the people who write these complaints. Whenever you purchase merchandise from anywhere you should as an adult, inform yourself of the policies of a company. If they request prepayment of your order, thats only logical that they don't hold the merchandise till they receive payment. I have ad good experiences with LTD. Shipping i know is based on weight as well as destination and I have made myself informed of what LTD policies are. They have multiple warehouses that they ship from. while some company's quote shipping and handling they don't. If you want the merchandise then you have to deal with that. As for merchandise that is out of stock, that can happen anywhere...
Your complaint is ridiculous. The do not return emails nor do they answer questions through the customer service line. I have had no help on an order placed and paid for a month ago...Majority rules...LTD is pathetic.
Hi Stan!
I was following up on your previous blog comment on LTD's shipping policies.
At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.ltdcommodities.com
or let me know how I can answer any questions by emailing me at [email protected]
Thanks!
Melissa M
Account Specialist
LTD Commodities
DearMelissa, Account specialist; I cannot see the shipping chart making a difference. There are still bad business practices going on.
Supervisors do not return phone calls. You still take it upon yourselves to send whatever you want, and place of what was requested,
and the billing dept., well that also leaves alot to be desired. I would rather be one less person that has to deal with your practices, then
to ever go through your lies and bad business dealing again. It caused a strong dislike for the company.
Bought a "mirrored" wall sconce from ABC Distributing about a month ago. I was amazed they could not give me a shipping amount. I was going to cancel the order but could not find any way of doing it on their website. However, I paid by PayPal and it looked like the process did not go through. So, I figured they would just not send it to me. Case closed.
Well, I received my item today, September 24, 2008. I opened it and was confused because where the mirrors should be there are what looks like pieces of cheap brushed metal, most of which are scratched up. I searched the entire package looking for the mirrors thinking they must have packed them separately. Nope. What a cheap piece of junk. I'm debating on whether or not to return this crap. It might cost me more to send it back than what I paid. And who knows if I will actually get credit. Buyer beware of ABC Distributing.
Hi Anita New!
I was following up on your previous blog comment on abc’s shipping policies.
At abc distributing, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.abcdistributing.com
or let me know how I can answer any questions by emailing me at [email protected]
Thanks!
Melissa M
Account Specialist
abc distributing
I wanted to do Christmas shopping since this catalog had such great things and low prices... but some of the things aren't worth the low price. The biggest thing is they ship your order in many different shipments so you end up paying many different shipping costs.
I'm disabled and can't get out much so on-line shopping is great for me, but I'll look elsewhere from now on. I can't afford to pay for shipping more than once and I ended up paying 4 times on just 7 items.
If they would give you the option of waiting until all the items are in stalk before shipping the order it would be much cheaper.
Hi Drogan!
I was following up on your previous blog comment on LTD's shipping policies.
At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.ltdcommodities.com
or let me know how I can answer any questions by emailing me at [email protected]
Thanks!
Melissa M
Account Specialist
LTD Commodities
For the first time ever I decided to purchase early Christmas gifts from a catalog. I chose LTD Commodities, big mistake! I found a Dale Earnhardt Sr. Car with an actual piece of track from where he won the Daytona. It cost me $30.00. Well, I got it today and no kidding this thing is a cheap matchbox car with a 1/2"x2" "chunk" of what is NOT actual track! In the magazine they promote it as this display worthy collectible. I wouldn't display this thing to a dump. Never again! Their stuff is dollar store material!!!
I ordered one product from LTD on the first day of July, it is now the 3 of September and my item is still on backorder!!! I ordered the item for my fathers birthday and now I’m just hoping that I have the *** thing by Christmas!!! This is the most ridiculous thing I have ever seen!! I really don’t see myself ordering from them again! They just really don’t seem to care if a consumer is satisfied or not! The item I ordered can not be that popular!!! This is the first and last time that ever order from them!!!
dont use slomins they are scammers
I have been ordering from LTD since 1982. My first order was Kitt, the car from the original Knight Rider.
I also wish they would let you know the shipping ahead of time but that has never stopped me from ordering. Over the years I have had a few back orders but considering the many years I have been doing business with them it hasn't been many. 90% of the time we have all been satisfied with our orders.
After reading everyone’s reviews, I concur completely. Here's an example of the scam they are running. I placed an order in April and two of the items were shipped together at a charge of $7.98 for a two pound box. The third was not shipped until May and the shipping charge was $7.98 again and the box contained shower hooks which weigh 2 ounces total. I called and complained and they told me I had to order three of any item to get a reduced shipping charge. I explained that it was their fault third item was not shipped because it was on back order. I could not get a resolution so now if an item is back ordered, I cancel the whole order and they lose a sale. Buyer beware!!
Hi Johns!
I was following up on your previous blog comment on LTD's shipping policies.
At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.ltdcommodities.com
or let me know how I can answer any questions by emailing me at [email protected]
Thanks!
Melissa M
Account Specialist
LTD Commodities
I have been dealing with abc distributing for years. Their company rips people off. I can tell you at least half a dozen stories of people who were ripped off by them but here is my story. My roommate told me about abc. We decided to place a large order for some t-shirts and resell them online and in our weekend vendor store. We placed an order of 100 dollars worth of biker, sports and men’s t-shirts. They were all under 9 bucks each and some shirts were 3 dollars each on clearance. What a great deal because we were going to resell them for about 10 bucks each. We placed the order and I started to receive the items, only ABC decided to ship one to two shirts at a time! It took them 4 months to ship all the shirts!! Each with a shipping charge of at least 8 dollars or more. When all was said and done the shipping charges on all the items were over 200 dollars!! My co-owner and I decided to pay the invoice for the shirts but only to pay shipping charges on ONE shipment, because the items could have easily been shipped in one big box. I contacted their consumer number, a toll call. I was on hold for 30 mins before someone picked up, hardly spoke English and told me that a mgr, would have to call me back. I started to receive demands for payment and they blew up my phone with their pre-recorded messages demanding payment. Never did I receive a call about the shipping charges. Finally, I called again, the lady I spoke to said they have no control over shipments and they ship things as they see fit. Well, I refused to send the payment for the excess shipping. They continued to call and demand payment. Now, this is where it gets crazy, about 5 months after all of this was said and done, we started to get more orders from them for the same items we ordered before! We did NOT place another order, but they started sending the same t-shirts, same order again and again. I called the company but they left me with an answering machine. I left many many messages and no one called us back. Three WEEKS later, we started to receive MORE shirts, the same order kept being sent to us like a Groundhog Day movie!
I tried again to call these idiots and let them know and they never called back. So after all this time we received THREE of the same orders back to back. I want to return these items but I will be damned if I pay to ship them back. It is their mistake. To this day the items sit waiting for someone to call me back and tell me what to do with all this crap they sent again and again. The only calls I receive are from their collections dept who claim they have no idea about the extra orders or shipping charges. Do NOT order from this company, they are not only rip off artist but they are crazy!
Hi Warlock!
I was following up on your previous blog comment on abc’s shipping policies.
At abc distributing, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.abcdistributing.com
or let me know how I can answer any questions by emailing me at [email protected]
Thanks!
Melissa M
Account Specialist
abc distributing
In May of 2007 I placed an order with ABC DISTRIBUTING and payed the full amount. After about a month after...
