LTD Commodities LLC
United States - 60015-1246
You received my returned product on 1-23-20 and to date: NOTHING. After repeated ignored e-mail requests, today I receive a response to call an 847 number which does not work in my area because I discontinued my long distance service. PLEASE just ether do the exchange or refund my credit card. This is absolutely ridiculous. I should have paid attention to all the negative reviews.
I just received a box by UPS and my order for the Junie B. Jones 8 book set was not in there. In the box was 2 motion sensor lights, laptop desk, black gloves, pan separator.
Product # 2011730
Conformation # [protected]
Order date: 11-19-19
Shipment # [protected]
I can be reached at [protected] or
Thank You for your time
I received a letter in the mailbox today regarding my home phone number. I've requested to be on the do...
Ordered 5 giant plaid monogram gift bags. Order came with only four. The fifth I ordered was with a "V" and apparently that does not exist. I submitted a check, number 1333 dated Nov 1, 2018 for $103.81. The actual invoice was for $94.83.
If the product is not available, can I expect a return of the additional money submitted?
Order information: Ruth Duheme
7780 Maple Ave
Holland Patent NY 13354
Confirmation #: [protected]
Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.
I incorrectly included NY sales tax with my total amount of payment for purchases made on Oct. 25, 2018. Sales tax was for $6.15 which brought my order to $83.06. Check was sent for that amount. I received the order with sales slip indicating subtotal was $62.92 plus $13.99 for shipping which brought total to $76.91.
I believe I am due for a refund of $6.15. Thank you.
I have had a two quart Ltd pan for over fifteen years now, with no problems...Just the other day, I was very...
I've purchased numerous items from this company over the past few years. It originally was only available to businesses but they then opened it up to everyone. Since opening it up to everyone I found that their customer service is lacking and their product choices are getting worse.
In May 2012, I purchased a series of items and was informed after the purchase that one of the items was on back-order until June, being as it was towards the end of May I didn't think anything by it and expected to receive a separate package a few weeks later. A few weeks came and went, no package, I logged back in and it still told me June 12th, 2012, even though it was July 10th. I emailed customer service, never to receive a response. I could not cancel the order being as the other items had already shipped to me and since no one would respond to me with any helpful information via email OR phone, I had to resort in doing a charge-back on my credit card for the amount that they were holding for this 'backordered' purchase.
Of course after they see the charge-back in their billing department I finally get a response TO MY ORIGINAL EMAIL dated in middle of June (now we're in August) claiming my requests were never received (seriously now?). They said that the item isn't on backorder, it's actually off of their website all together and won't be returning. That's fine and dandy, but they - at the very least - could have informed those waiting on the pending order (since they were nice enough to take the money for it anyway).
I've only had ONE bad dealing with this company, and honestly prior to this issue I was very happy with their service being as everything else from this particular order was received promptly and in brand new/working condition. The items missing from the order that caused all of the issues are the only reason I'm hesitant to use this company again.
I ordered the "OSTRICH" Folding Chaise from ltdcommodities.com. First, the product was back ordered, so it...
purchased thru catalog "solar tulips" as a gift back in march 2011 gift was presented june 13, 2011. tulip...
ABC states please contact ABC before filing your complaint on this website but I have spent 30 minutes looking for a phone number for them. Now I'm pissed. Why make it so hard to contact the people you want to spend money with?? I guess I won't be placing an order.
Now Pissedconsumer.com is telling me that I need 100 words before they will post my complaint. Well okay. YOu are idiots. YOu are Idiots. you are idoits. you are ididot. you are idiots. you are idiots. okay now I have my 100 words you idiots. *** rules
I have done business before with LTD Commodities. If you order 5 different items, they do not ship them together; they ship them separately, which is how they make their money, not to mention buying everything from China. There is a company called Lakeside Collection who sells a lot of the same things LTD does, but they don't rip you off on shipping.
Got bedsheets, washed, put on bed. After 2 nights there is a huge hole in them. They were SOOOOOO thin and flimsy, and now I need to cancel the other set on backorder. Made in China I bet! I guarantee that when I call tomorrow I'll probably get the run around about the fact that i washed them, or used them, they didn't come ripped. Or they won't be able to stop my back order from delivering. I had a whole bunch of people at my work ready to place huge order all together, and I'm going into work tomorrow telling them NO WAY!!!
I just wanted to add a review to go along with all of the negative complaints with LTD. Like most consumers, I researched them and their policies before ordering, and was a little sketchy at first considering the numerous complaints (however they DO have an A rating with the BBB). I surprisingly have never been more pleased with any of our previous mail-order/online catalog companies.
-They have a set-rate shipping chart, you will always know what your shipping costs will be.
-All products display their current availability on the product page.
-The prices are lower than what I would expect to pay, which is perfect for purchasing items in bulk.
-The product quality is excellent. From what I understand, each item goes through a quality inspection prior to shipment.
-For an in-stock item shipped via USPS, I received the package exactly 10 days after I placed my order (this included processing time as well. Note that they DO state that it may take up to 10 days to leave the warehouse as well).
Customer service with LTD is superior as well. I had a very minimal inquiry myself, and they literally went out of their way to assist us with our order. The woman I corrosponded with was of utmost courtesy- she was very responsive, genuinely concerned and very gracious in assisting us.
Needless to say, we have ended our relationship with our usual mail-order service- with whom for years we have probably payed more in finance charges than actual products (something LTD does NOT do). I hope this information eases any worries anyone may have when reading the complaints posted previously here (as we did) before ordering from them.
Just to let everyone know Abc distributing, Lakeside Collections, and LTD commodities are all owned by the same person! I wouldnt waste my time on trying to order from any of the others.. Its all the same people all the same product, all the same hassle of disrespectful customer service, one box at a time shipping, making extra charges from your credit card lairs, and theifs.. I dont have 100 words to say about this company but It will not let me post a comment unless I use 100 words or more to satisfy their readers.. WTF okay so anyway maybe this is 100 words or more..
I am extremely disappointed in ABC Distributing. I have ordered from them once, but will NEVER do it again.
On August 9, 2010 I placed a purchase from their website. I was purchasing a birthday gift, which is at the end of August. ABC was the cheapest site that I found for the item that I purchased. It's just too bad that I didn't do more research on this company before I clicked on "buy." I paid with my credit card. The one item that I ordered only weighed about two pounds, and the shipping on it was nearly nine dollars.
For that price I was expecting to at least have it promptly shipped. However nearly a week later the status still showed "preparing to ship" so I emailed them to ask if they knew approximately when it was going to be sent out. They replied and said they "had no idea exactly when it will be shipped out." That was all they said. Naturally I was a little upset with their lack of concern and helpfulness. So I decided to call.
I called customer service as soon as I read the email and was polite about it. I was hoping that maybe the person who sent the email was simply new to the job and a phone call may make matters better. But no. The lady on the phone was less than helpful. I asked if she could tell me approximately when my item would ship, as their website still showed the status as "preparing to ship" and it had been a week. She told me that my item was not boxed up yet, but assured me that my order was moving along much faster than most other orders placed. ????? How is it moving along faster when they haven't even done anything yet? And then she told me that I their company's policy was that I should receive my order in 7-10 business days. I said, "Great. 7-10 days to RECIEVE my order is fine. But in this day where internet shopping is the norm, it should not take a week to put one item in a box and have UPS pick it up." She replied once again "You will recieve your item in 7-10 business days." I asked her if she even heard what I said, and she simply replied "You will recieve your item in 7-10 business days." However, if it has taken 7 days to box it up and ship it, you have to give UPS time to deliver it. That will take more time. I told her this and she repeated once again, "You will recieve your item in 7-10 business days." At that point I gave up.
I waited until my item actually did arrive. That is when I became really upset. The item that I ordered was placed inside a box big enough to hold eight of the item. No padding. No papers. No foam peanuts. No bubble wrap. Nothing else but my one item. And the box was not even taped shut. It was help together with two plastic cords. By the time I recieved my item it was destroyed. But what do you expect from no package wrap at of any kind with UPS ground delivery?
I called ABC yet again. I was told the item was still in stock and they would send another one. So I said fine. However when I looked at the calender I realized that by the time it was shipped and I got it, it would be after the birthday party, so would be pointless. I called again at 7:30 the next morning and asked if I could just get a refund so I could go to the store and purchase another gift. I was told that was not possible because they had already shipped another item out. They gave me an order number, but not a tracking number that worked. So the next day I called YET AGAIN to get a working tracking number. That was when I was told they could not give me a tracking number because they have 7-10 business days to ship out an item, and my order was not yet shipped. OK?? But wasn't I told just the day before that I could not get a refund because UPS had already picked it up and my package was already in route to my house? When I asked again at that point to just get a refund, the lady on the phone "magically" found me a tracking number on my item. I thanked her and hung up, then went to try tracking my package. No surprise at all that the tracking number was completely invalid. And I know that it was not just an error in my writing it down because I repeated the number to her, and she assured me it was correct.
At this time I still have not received my item, nor a refund. I am EXTREMELY displeased, and actually rather angry as well. It should not be this hard to order an item online. I can honestly say that I will never, ever, ever again order from ABC distrubuting, and I will spread the word of how they run their business. This entire experience has been beyond frustraing. Not to mention that this special birthday is completely ruined.
I made an order to LTD commodities back in Jan 2010, and 3 days after my order the payment in full was taken off my pre-paid credit card. So I know for a fact it was taken off. Now in March I am looking at my statement, and see where LTD commodities has 2 more pending transactions, and I haven't ordered anything. Well without my code they can not take any money off my card. Then I start getting phone calls from LTD, not even nice ones, no just demanding money, and it sure is funny, since this was already paid, the total of the items they are claiming I owe, has changed twice. First it was 86.80 and five days later it's 76.11. When the real order was 49.52. I happen to keep an eye on my spending and the places I give access to my card to. And will further say, I will never deal with LTD commodities/ABC distributing ever again. And wish that the phone calls would stop.
Isn't it obvious I ordered in January, why wait until March to try and access my acct, and then wait another whole month before contacting me. Hello something isn't right there.
LTD charges to send it's catalogs, brochures and the boxes are way too big. This amounts in more postage to be paid by me. Some of yur items are unique, but bill me first. Cynthia Mullon. Even this brief complaint requires more words. You are very difficult to work with. You want more words, ok, how about me writing to the Atty. General in New York
State, informing him about this internet scam. There are many people that you have scammed for many years, and I am sure he would be glad to investigate this one, as he has investigated Ebay Sellers for doing the same thing.
We (the employees) placed our first order online from ABC and paid via debit card. When the items arrived, there was a catalog from LTD, so I called LTD and asked how they were affiliated, etc.
I was told they were a sister company and since we had prepaid for ABC, use the same acct number, and fax in the LTD order, and we would be billed under the net 10 day billing.
After a bit, people started asking about their orders, so I called that Friday and was told a request to bill would be put in (status online stated 'credit review').
The following Monday I called to check again as status remained the same online. I was transferred to the credit dept, and after going over everything with the lady for about 30 minutes (on my business line), she finally put me on hold to get final approval to bill us. She was kind, but not quick to get us approval, until I had explained everything from front to back, and what had been explained to me thus far.
That's where things went haywire. While on hold, another lady picked up and asked if she could help me. I was transferred to someone who transferred me back to the credit dept, who was very rude.
I briefly explained the happenings, and that I was waiting on confirmation for final approval. She would only say I'm sorry, we can't do that, and would interrupt every time I tried to say anything with "would you like to prepay with credit card or pay by check?"
I am very patient and polite, but at this point I am becoming annoyed, to say the least, as I was already way past the 'you must pre-pay' spill and was merely waiting on approval and change of ordering status, so I asked to speak to a supervisor.
After a pause (I actually thought she had hung up on me), she told me to hold. A lady picked up and went right into we have to build up payment history before we can be billed.(But could not tell me for how long)
By this time, I have heard 'we don't do billing at all anymore', to 'let me get you approved', to 'you must have more history'. Nobody had the same answers, nor could they give me a time, if ever, (depending on the particular person I was speaking with at that time) we would be allowedbilling.
The main reason we ordered from them to begin with was the convience of billing. Other than the first lady in credit, no one was the least helpful.
We are a State agency, with all business contact info correct and verifiable. Without the added billing convience, the hassle is just not worth it.
We may as well order from a regular catalog, such as Collections, Etc., who has more of a selection, if we are going to have to pay upfront anyways.
We may not have placed the largest, or most expensive orders, but we surely would have been placing steady and promptly paid orders.
As so many have previously stated, although we may not matter much to them in the grand scheme of things, they have lost more customers, and will certainly not be recommended to any of our associates.
This company has always shipped my orders in separate shipments weather I have ordered 100 items or 2 items. EaCh time I was billed for shipping.<br />
The company is a rip off AND I WILL NEVER ORDER FROM THEM AGAIN. You used to have to order in groups of 3, now I found out that you can order 1 at a time, I can just imagine how they willo sploit the order to charge even more for shipping. <br />
Did anyone notice there are no discount codes for this company? And certainly no free shipping codes.
I ordered most of my 2017 "stocking stuffer" Christmas gifts from LTD Commodities. I was pleased with...
I am very frustrated by your company's lack of concern to get products to the customer in a timely manner. I ordered products from your company in early November and still have never recieved them. The items I ordered were intended for Christmas. Christmas is only days away and I would really like to know when I can expect my order. Your company charged over 30 dollars for shipping and other than hand delivering these items I can't imagine why I was charged so much for these items which can't weigh more than 10lbs and have taken over a month in transit yet still have not arrived. I will never order from this company again and I will tell everyone that your company is a fraud.
Furthermore, I am going to contact my bank tomorrow morning to ask about how to get my money back from your shady company. I will file with the BBB, and post on every website that I find like this one. I am so angry that companies like ABC Distributing are allowed to rip customers off like this with the amount of options out there. It's obvious that not enough people are getting the word out regarding your customer service. I for one will definately get the word out.
I've been ordering from LTD for a few years. I've noticed that their items are almost always on backorder. Well, recently I ordered an MP4 player which was on backorder for about two weeks, maybe longer. It says right on the page that they will notify you if your order was cancelled by email or postcard. So I checked my order three days ago and it said that it was cancelled. So far I recieved no notification. Obviously I don't need one now, but that's not the point. This was a Christmas gift. Christmas could have come and went without me recieving the product. Now I have to look all over to find that darn player. I HATE LTD! Do they ever, NOT screw anything up?
Did not received the product I ordered on 5/26/09
Called and was told that they would back order and received a confirmation number.
Called 2 weeks ago, took about 20 minutes before connecting to a live person and was told the product had shipped. Was given a UPS tracking number which does not work. It is now almost 3 months and I still have not seen my item. Also good luck if you try to cancel an order. I would not reccommend this company to anyone.
Orders for more than 2 or 3 items are shipped in multiple boxes, and then they throw in catalogs to bump up the shipping cost on those boxes. I have talked to customer service about this practice before and had limited results. I have asked for a shipping rate adjustment on my bill. If they will not, or cannot, I will be returning any boxes that contain catalogs when they are received. This place purports to save you money on merchandise, and then slams you on shipping.
I too, like many others feel like this company is intentionally shipping items ordered in many different shipments to up their profits. It's either that or they have shipping staff that could care less, not sure at this point!
I ordered approximately 68.00 worth of product and paid slightly more than half that for the shipping in four different shipments. This all happened after I received an email that all items but one would be shipped at the same time.
I previously ordered many items from LTD in the early 2000's and they would always give us shipping quote so we could send the full amount owed when ordering.
Now they use this lame brained excuse that they cannot calculate shipping charges in advance due to weight, size, and destination differences??? This makes no sense when they were able to do these calculations when I first started ordering from them.
I do much internet shopping and this is the only company I know of that has this ridiculous shipping policy--it is for their own good not the consumers. With that said I will not order any more from LTD unless they change this and make me (consumer) aware of exact shipping charges when ordering their product.
I like many of their products but intend to protect where I am spending money needlessly. There are just too many businesses out there that will offer free or discounted shipping for good standing repeat customers, I will go there.
Purchased $107.83 worth of merchandise and LTD charged my account with $215.66 (twice the amount) and would...
I read the shipping policy and decided to take my chances and order the item. I would think if a company says that the shipping charges will be the UPS or whatever rates, they should supply the weight and dimensions on the item description. That way we could follow up with shipper for an approximate estimate of shipping charges.
I had placed an order with LTD and needed to change my address and thier web-site said that in order to due so change it with your next order which I did. After I had sent in my pre-paid order and saw that the check had cleared, I went back to thier web site and saw that my pld address was stil on there so I called and tried to get the right address on the account before it was shipped the " customer service rep." said there was nothing to worry about all would be shipped to the right address. So the next day Iwent on and see the one package was shipped I went to track it and they sent it to the old address. Again I called back they were very very rude and said I should have called in to change the address and if I would have done that then there would have been no mix up. I then got angry as that is not what the web site tells you to do.After waiting 40 minutes for supervisor she tells me that nothing can be done that I have to wait for it to be delivered to the wrong place come back or be stolen then and only then they will look in to it and either send out a new shipment or refund money which can take up to 2 months. I was furious and told her they should have on the web site to call into any changes. Then I called UPS who they send there packages through and I was told that all LTD had to do was call them give them the right info and all would taken care of. So again I call LTD and tell them this and they say we wont do that you are just going to have to wait the, rep.'s there are the rudest people I have ever dealt with in my life!! They proceed to tkae my order and brake it up into multiple shipments with yet another one on it's way to the wrong address after I had called to all the rught info. I'm fuming at this point this is part of my Christmas and it is just floating around out there. I call them back again to ask about shipping costs and tell them all the time I have spent trying to right their wrong and they say theywont cover any cocsts, big surprise the supervisors are the most lax people and they DO NOT stand behind their customers. I have now taken this matter to my local news in hopes to stop LTD from scamming any one else. They had no problem cashing my check right away but when there is a problem you can wait months to get a package if you ever get it all. Please do not but from this company!!
I will never order from this company again and told them so. It took about 3 weeks to get my order which...
I ordered products from LTD and paid for it I have not recieved products paid for and company will not give me my money back over $80. I am seeking legal assistance in retaining my money back and WILL NEVER DO BUSINESS with LTD again. I advise coustomers to NOT BUY ANY PRODUCTs from them!! They have poor service department and very little assistance when you have a problem with your order. I placed my order in November 08 it is now January 09 and still no products or refund do customers beware when purchasing from LTD. or you may face the same problems.
As many others have said, their shipping practices are beyond ridiculous. I ordered several items from them. There is NO indication on their site that you could unknowingly order something that is not in stock and not find out until after the order is placed. There is also NO indication that even though this back order is THEIR fault, the customer is forced to pay multiple shipping fees because LTD cannot be bothered to ship your "backordered" items together. Because of this, I had about 5 boxes sent to me and was charged for shipping on all of them, even though I had no idea at the time of the order that the items were back ordered. After many nasty letters detailing my refusal to pay these ridiculous shipping fees, they wrote it off. I refuse to shop with them ever again.
Terrible customer service. I ordered a garden fountain from them in the month of May and long after I'd...
This complaint is actually about the people who write these complaints. Whenever you purchase merchandise from anywhere you should as an adult, inform yourself of the policies of a company. If they request prepayment of your order, thats only logical that they don't hold the merchandise till they receive payment. I have ad good experiences with LTD. Shipping i know is based on weight as well as destination and I have made myself informed of what LTD policies are. They have multiple warehouses that they ship from. while some company's quote shipping and handling they don't. If you want the merchandise then you have to deal with that. As for merchandise that is out of stock, that can happen anywhere...
Bought a "mirrored" wall sconce from ABC Distributing about a month ago. I was amazed they could not give me a shipping amount. I was going to cancel the order but could not find any way of doing it on their website. However, I paid by PayPal and it looked like the process did not go through. So, I figured they would just not send it to me. Case closed.
Well, I received my item today, September 24, 2008. I opened it and was confused because where the mirrors should be there are what looks like pieces of cheap brushed metal, most of which are scratched up. I searched the entire package looking for the mirrors thinking they must have packed them separately. Nope. What a cheap piece of junk. I'm debating on whether or not to return this crap. It might cost me more to send it back than what I paid. And who knows if I will actually get credit. Buyer beware of ABC Distributing.
I wanted to do Christmas shopping since this catalog had such great things and low prices... but some of the things aren't worth the low price. The biggest thing is they ship your order in many different shipments so you end up paying many different shipping costs.
I'm disabled and can't get out much so on-line shopping is great for me, but I'll look elsewhere from now on. I can't afford to pay for shipping more than once and I ended up paying 4 times on just 7 items.
If they would give you the option of waiting until all the items are in stalk before shipping the order it would be much cheaper.
For the first time ever I decided to purchase early Christmas gifts from a catalog. I chose LTD Commodities, big mistake! I found a Dale Earnhardt Sr. Car with an actual piece of track from where he won the Daytona. It cost me $30.00. Well, I got it today and no kidding this thing is a cheap matchbox car with a 1/2"x2" "chunk" of what is NOT actual track! In the magazine they promote it as this display worthy collectible. I wouldn't display this thing to a dump. Never again! Their stuff is dollar store material!!!
I ordered one product from LTD on the first day of July, it is now the 3 of September and my item is still on backorder!!! I ordered the item for my fathers birthday and now I’m just hoping that I have the *** thing by Christmas!!! This is the most ridiculous thing I have ever seen!! I really don’t see myself ordering from them again! They just really don’t seem to care if a consumer is satisfied or not! The item I ordered can not be that popular!!! This is the first and last time that ever order from them!!!
After reading everyone’s reviews, I concur completely. Here's an example of the scam they are running. I placed an order in April and two of the items were shipped together at a charge of $7.98 for a two pound box. The third was not shipped until May and the shipping charge was $7.98 again and the box contained shower hooks which weigh 2 ounces total. I called and complained and they told me I had to order three of any item to get a reduced shipping charge. I explained that it was their fault third item was not shipped because it was on back order. I could not get a resolution so now if an item is back ordered, I cancel the whole order and they lose a sale. Buyer beware!!
I have been dealing with abc distributing for years. Their company rips people off. I can tell you at least half a dozen stories of people who were ripped off by them but here is my story. My roommate told me about abc. We decided to place a large order for some t-shirts and resell them online and in our weekend vendor store. We placed an order of 100 dollars worth of biker, sports and men’s t-shirts. They were all under 9 bucks each and some shirts were 3 dollars each on clearance. What a great deal because we were going to resell them for about 10 bucks each. We placed the order and I started to receive the items, only ABC decided to ship one to two shirts at a time! It took them 4 months to ship all the shirts!! Each with a shipping charge of at least 8 dollars or more. When all was said and done the shipping charges on all the items were over 200 dollars!! My co-owner and I decided to pay the invoice for the shirts but only to pay shipping charges on ONE shipment, because the items could have easily been shipped in one big box. I contacted their consumer number, a toll call. I was on hold for 30 mins before someone picked up, hardly spoke English and told me that a mgr, would have to call me back. I started to receive demands for payment and they blew up my phone with their pre-recorded messages demanding payment. Never did I receive a call about the shipping charges. Finally, I called again, the lady I spoke to said they have no control over shipments and they ship things as they see fit. Well, I refused to send the payment for the excess shipping. They continued to call and demand payment. Now, this is where it gets crazy, about 5 months after all of this was said and done, we started to get more orders from them for the same items we ordered before! We did NOT place another order, but they started sending the same t-shirts, same order again and again. I called the company but they left me with an answering machine. I left many many messages and no one called us back. Three WEEKS later, we started to receive MORE shirts, the same order kept being sent to us like a Groundhog Day movie!
I tried again to call these idiots and let them know and they never called back. So after all this time we received THREE of the same orders back to back. I want to return these items but I will be damned if I pay to ship them back. It is their mistake. To this day the items sit waiting for someone to call me back and tell me what to do with all this crap they sent again and again. The only calls I receive are from their collections dept who claim they have no idea about the extra orders or shipping charges. Do NOT order from this company, they are not only rip off artist but they are crazy!
In May of 2007 I placed an order with ABC DISTRIBUTING and payed the full amount. After about a month after...