Amazon review: Amazon customer service is dismissive, neglectful and not professional

On June 29, 2026 I received all of my items from Amazon but unfortunately I was disappointed due to the items being damaged and some of the items didn’t look the way they advertised it on the pictures so I contacted Amazon Customer Support about this issue through live chat the first customer representative I spoke to she said she would see what can she do about this issue also I mentioned to her can I have my refund in a Amazon Gift Card Since it’s more convenient due to it being instant than instead of waiting 7 to 10 Business days to get the refund back to the original payment anyway after I said that she unfortunately told me that she already process the refund back to the original payment which I didn’t want so I contact a different customer representative I told him to cancel the refund and give me the refund in Amazon Gift Card instead. he apologized for the inconvenience and he said he will be right on so after waiting for few minutes he got back to me saying that he successfully cancel the refund and unfortunately we can’t issue your refund in Amazon Gift Card which was very unprofessional because if he told me that earlier I would never have wanted the refund to be canceled in the first place. Once I said that he escalate this issue to a team member the team member ask me for pictures through email I sent pictures then everything was taking too long so I contact a different team member he made the refund back to the original payment and provided me compensation for being a valuable customer and for the inconvenience after few hours later I received a email from Amazon saying that they canceled my refund and ask for the same pictures again. The next day I call Amazon Explaining the issue multiple times and provided the same pictures again then I was able to the refund back to the original payment however the compensation the previous team member gave me is still gone.