AliExpress
Reviews and Complaints

Order id:[protected]
tracking number WC281641121GB
ordered on 5th october
arrived in the uk
psc Atherstone 17th October 01:39
sent to
Peterborough MC ( 59 miles from my address )
send to
Heathrow international lc ( 100 miles south of where i live )
sent to
Heathrow worldwide DC still 153 miles from where i live on 1 November
when writing to them they said it is in the post and within the time frame on 3 occasions, so i called royal mail after 48 day as the package said royal mail 48 so i was going to ask if they changed it to 48 day not hours but i was told the package was lost.
another 2 emails to aliexpress saying it was within the time to be delivered but a third on today on the 5th December 3 calendar months after ordering they sent a email telling me i have to prove it has gone missing ?
I have no idea so i wrote back telling them I had spoke to the post office and they should do so and get the same answer as me.
all emails attached below
thanks for reading
Paul Dietman
Case result of your order [protected]
Yahoo
/
Sent
AliExpress Customer Service
www.aliexpress.com
From:
[protected]@aliexpress.com
To:
[protected]@yahoo.co.uk
Fri, 3 Nov at 10:32
Dear Paul Dietman,
Thank you for contacting AliExpress. The following is the final resolution of your dispute.
Order information
Order id:[protected]
Item Name: Mens Rock singers Elvis Aron Presley cosplay wig Party Punk Elvis Presley Styled Black Hair Wigs + Wig Cap
Package Information
Package Information
CAINIAO_STANDARD WC281641121GB in_transit
Dispute progress
Problems with the order
Judgement from AE Invalid reason proof guide
Purchase Protection is running out, but package is still in transit Invalid According to the shipping information, the package has been shipped out by the seller and it is in transit currently. Since your package is still in protection time, please be patience waiting for the package. Any new update of your package, we will keep you updated timely or you can simply track it by go to "My orders"-"All Orders" and click "Track order". If you have received the package, you are advised to cancel the dispute.
Solution1:Waiting and response
ResponseDays:10(Days)
Log in here to view the details of the dispute.
Best regards,
AliExpress Case Management Team
-------------------------------------------
Please do not reply to this email/message. This mailbox is not monitored and you will not receive a response.
AliExpress Customer Service
www.aliexpress.com
From:
[protected]@aliexpress.com
To:
[protected]@yahoo.co.uk
Mon, 13 Nov at 10:24
Dear Paul Dietman,
Thank you for contacting AliExpress. The following is the final resolution of your dispute.
Order information
Order id:[protected]
Item Name: Mens Rock singers Elvis Aron Presley cosplay wig Party Punk Elvis Presley Styled Black Hair Wigs + Wig Cap
Package Information
Package Information
CAINIAO_STANDARD WC281641121GB in_transit
Dispute progress
Problems with the order
Judgement from AE Invalid reason proof guide
Purchase Protection is running out, but package is still in transit Invalid According to the shipping information, the package has been shipped out by the seller and it is in transit currently. Since your package is still in protection time, please be patience waiting for the package. Any new update of your package, we will keep you updated timely or you can simply track it by go to "My orders"-"All Orders" and click "Track order". If you have received the package, you are advised to cancel the dispute.
Solution1:Waiting and response
ResponseDays:10(Days)
Log in here to view the details of the dispute.
Best regards,
AliExpress Case Management Team
-------------------------------------------
Please do not reply to this email/message. This mailbox is not monitored and you will not receive a response.
Paul Dietman
...singers Elvis Aron Presley cosplay wig Party Punk...
Tue, 21 Nov at 11:31
AliExpress Customer Service
www.aliexpress.com
From:
[protected]@aliexpress.com
To:
[protected]@yahoo.co.uk
Thu, 23 Nov at 10:15
Dear Paul Dietman,
Thank you for contacting AliExpress. The following is the final resolution of your dispute.
Order information
Order id:[protected]
Item Name: Mens Rock singers Elvis Aron Presley cosplay wig Party Punk Elvis Presley Styled Black Hair Wigs + Wig Cap
Package Information
Package Information
CAINIAO_STANDARD WC281641121GB in_transit
Dispute progress
Problems with the order
Judgement from AE Invalid reason proof guide
Purchase Protection is running out, but package is still in transit Invalid According to the shipping information, the package has been shipped out by the seller and it is in transit currently. Since your package is still in protection time, please be patience waiting for the package. Any new update of your package, we will keep you updated timely or you can simply track it by go to "My orders"-"All Orders" and click "Track order". If you have received the package, you are advised to cancel the dispute.
Solution1:Waiting and response
ResponseDays:10(Days)
Log in here to view the details of the dispute.
Best regards,
AliExpress Case Management Team
-------------------------------------------
Please do not reply to this email/message. This mailbox is not monitored and you will not receive a response.
AliExpress Customer Service
www.aliexpress.com
From:
[protected]@aliexpress.com
To:
[protected]@yahoo.co.uk
Sun, 3 Dec at 10:06
Dear Paul Dietman,
Thank you for contacting AliExpress. The following is the final resolution of your dispute.
Order information
Order id:[protected]
Item Name: Mens Rock singers Elvis Aron Presley cosplay wig Party Punk Elvis Presley Styled Black Hair Wigs + Wig Cap
Package Information
Package Information
CAINIAO_STANDARD WC281641121GB in_transit
Dispute progress
Problems with the order
Judgement from AE Invalid reason proof guide
Purchase Protection is running out, but package is still in transit Invalid According to the shipping information, the package has been shipped out by the seller and it is in transit currently. Since your package is still in protection time, please be patience waiting for the package. Any new update of your package, we will keep you updated timely or you can simply track it by go to "My orders"-"All Orders" and click "Track order". If you have received the package, you are advised to cancel the dispute.
Solution1:Waiting and response
ResponseDays:5(Days)
Log in here to view the details of the dispute.
Best regards,
AliExpress Case Management Team
-------------------------------------------
Please do not reply to this email/message. This mailbox is not monitored and you will not receive a response.
Paul Dietman
From:
[protected]@yahoo.co.uk
To:
AliExpress Customer Service
Sun, 3 Dec at 16:46
ROYAL MAIL the biggest delivery company in the UK have informed me the parcel is LOST in the post and not going tom arrive so I would like my money back please.
I was told in the last email to wait 5 days and waited long and now its another 5 days plus
I have been very patient and waited 2 months for the idem and someone could and got here on bicycle in that time let alone a the best and most experienced delivery company in the country.
if i go to the site to chat to the seller they write back a either Chines or another language that i have to try guessing what it is so if they do the same as me they will be told by ROYAL MAIL the parcel is LOST in the post and they can pay for the phone call as i had to to find out this information.
hope to here and get a refund SOON
Paul Dietman
Your disputed order [protected] is awaiting your response.
Hi Paul Dietman,
Important reminder: your order dispute [protected] requires your response. Please log in here to submit the requested info . If no response is received within the given time period AliExpress will step in and handle accordingly.
View detail
If you have any questions, please let us know!
Sincerely,
AliExpress
Order Details Total: ￡13.46
Mens Rock singers Elvis A...
x1
Order Time: Oct 05,2023, 09:53
Payment Time: Oct 05,2023, 09:53
Store:
Shanghai JiangFeng Co., Ltd.
Check my order
Customer Service
If you're having any issues, you can live chat with us or write to us with suggestions. We're always here to help!
Show original message
Paul Dietman
From:
[protected]@yahoo.co.uk
To:
AliExpress Customer Service
Sun, 3 Dec at 18:02
how much longer do I have to wait until you decide in is lost in the post ?
Paul Dietman

Some time ago i ordered two products from Aliexpress (Shop1102611031 Store), but the products had a very bad quality, so I asked for a refund. For the first (small) product, the shop provided the refund very quickly. But for the second (big) product the seller asked me to send the product back to China.

The seller agreed to pay for the refund ,AND pay for me shipping back the product. But even though he admitted he received the product back from me, he refuses to pay for the refund and he also refuses to pay for my costs of shipping back the product. So the seller Shop1102611031 Store owns me 23 euros for the refund, and 26 euros for the costs of me shipping back their product.

I contacted Aliexpress through their agents twice, first time, few weeks ago the agent told me he was going to contact the seller personally and let me know. He didn't. Second time, last week, they sent the complaint to the administration, and the administration wrote me an email that the issue was resolved and closed

AliExpress order [protected]. I ordered a $789.00 USD chandelier from this seller on AliExpress. The item came badly dented in shipping from China to Florida. I sent the seller pictures of the dented chandelier. When I photographed it, the light was on a carpeted surface in my home, still in the plastic inner bag, the way it was found inside the shipping carton.

I sent the seller photos of the damaged light and asked for a replacement, and offered to ship back the dented one.

At first the seller agreed to this, but then AliExpress stepped in and asked me for "valid postal office documents." First of all, what is this? Does anyone receive documents from the post office when a shipment is completed? I don't. And secondly, it is obvious I have the chandelier as I sent pictures of it. So what does this have to do with anything? AliExpress asked me for something that DOES NOT EXIST! The postal service sends no documents. Now I have a badly damaged $750 chandelier from China that is worthless, and a company that will not assist. I say, STICK WITH AMAZON, who protects their buyers.

9/9/23 order id [protected] I ordered 3 five shelves bookcases and I never received them. I was billed $81.23 despite them never delivering them to me. On their website under my account it still stated awaiting delivery as of 10/29/23. I had to order the bookshelves from walmart since I needed them. I have been trying to get my money back from American express but Aliexpress sent them a "proof of delivery" which was not proof because I never signed for the items nor were they delivered.

I have ordered multiple items from Ali Express. This time, along with a lot of other items, I ordered this item from the store listed above:

Cernunnos Horned Animal God Sculpture

I ordered two and got none. When I complained, I was told to check tracking. I did. It never came to my home town in Oregon. The last it was seen was in Compton, CA. I've been refused a refund or replacement. They just keep telling me to check with the post office.

So . . . I went to my post office and they gave me a print out, included with this complaint, that says the item was last in Compton - California, NOT Oregon. I didn't address this to Compton so it is not my issue. Even with this proof, I am told to check the post office.

I know this may not go anywhere but I just felt I needed to say something and if it causes this seller some sales, good. I, for one, will NOT be shopping at Ali Express again. Temu is faster and just as good.

Buyer beware.

Learning Updates

9:38 PM (8 minutes ago)

to support

Dear AliExpress Affiliate Program Team,

I am writing to you today to express my concern about an issue I am having with registering for the AliExpress affiliate program.

I am from Pakistan, and when I try to register, I receive an error message that says "Your current IP address is not matching." I have tried clearing my browser's cookies and cache, using a different browser, and using a VPN to connect to a server in another location, but none of these solutions have worked.

I am very worried about this issue, as I am eager to join the AliExpress affiliate program and start earning money by promoting your products. I am committed to following all of the terms and conditions of the program.

I would be very grateful if you could help me to resolve this issue and allow me to register for the AliExpress affiliate program. I look forward to hearing from you soon. My email id is mentioned below.

[protected]@gmail.com

Thank you for your time and consideration.

Sincerely, Waqar abbas Khokhar

AliExpress JUST PASS THE BALL AROUND, NEGLECT THE VALUABLE CUSTOMER AND IGNORE ALL MY PROOFS PUTTING MY EVERY DISPUTE INTO A BLACK HOLE. THESE ARE FRAUDULENT ACTS!

BOTH SELLERS, BET Store and Shenzhen minghua Co., LTD.

DENIED ALL THEIR RESPONSIBILITIES, AGREEMENTS AND HISTORIES, NEGLECT THEIR VALUABLE CUSTOMER AND IGNORE ALL MY PROOFS PUTTING MY MESSAGES INTO A BLACK HOLE. THESE ARE FRAUDULENT ACTS!

1. Firstly, I settled my order in AU$ including all Freight Charges and Taxes. AliExpress debited as Foreign Currency and there was a FOREIGN FEE charge to my credit card.

2.

My order went to LONDON GBR. There was neither notice nor message regarding such transfer. If it is not Foreign Currency conversion, there will not be a FOREIGN FEE AU$ in the first place.

3. Moreover, the Foreign Currency conversion total was HIGHER than what they showed in my orders in AU$.

4.

There was neither notice nor message regarding these overcharges in AU$.

5. I have provided snap shots of both my credit card and order charges details to AliExpress and BOTH SELLERS, BUT THEY ALL JUST PASS THE BALL AROUND, NEGLECT THE VALUABLE CUSTOMER AND IGNORE ALL MY PROOFS PUTTING MY EVERY DISPUTE INTO A BLACK HOLE.

I did not have this problem before. These charges have never happened before as I have been dealing everything in AU$. AliExpress system never showed other foreign currency / amount.

Even the actual total charge AU$ did not match the prices AU$ on AliExpress website.

I do not know and I do not care where these charges came from even though it came from my credit card.

AliExpress debited these amounts and AliExpress are responsible to refund BUT THEY ALL JUST PASS THE BALL AROUND, NEGLECT THE VALUABLE CUSTOMER AND IGNORE ALL MY PROOFS PUTTING MY EVERY DISPUTE INTO A BLACK HOLE.

If there is always a foreign currency conversion, from now on I will NEVER deal with AliExpress in the future!

Opened more than 4 DISPUTES with AliExpress BUT AliExpress ONLY SUGGESTED THE SAME THING OVER AND OVER AGAIN: you didn't provide us with valid evidence.

THESE JUST WENT AROUND IN CIRCLE SINCE THERE IS NO OTHER WAY TO TALK OR ESCALATE TO ANYBODY AT ALL.

As the provider of the AliExpress trading platform, AliExpress DID NOT get my REFUND (Extra Charges) from BOTH SELLERS. They DID NOT GUARANTEE my REFUND (Extra Charges) even if BOTH SELLERS refuses to refund.

AliExpress AND BOTH SELLERS ARE DESPICABLE.

Order ID: [protected]

Order placed on: Aug 22, 2023

Payment method: Credit/Debit card

kiran soneji

+1 [protected]

1547 Ridge Climber Rd

Knoxville, Tennessee, United States, 37922

Wrong ordered deliverd with game cassatte with wrong name, when I track the ordered my package deliverd to Miami FL inplace of Knoxville. I tried to contact seller and aliexpress - both telling goods deliverd and order closed. I recieved very cheap game cassatte which I didnot ordered, When ever I tried to contact Aliexpress than is says order delivered and close.

Pictures attached.

AliExpress advertised a ME440 Analyzer for an amount of $295, which I bought on 22 September 2023. The package arrived in South Africa on 30 September 2023, and I also paid the required custom duties.

When I received the package, it only was an aluminum case, which I did not order. The ME440 Analyzer was nowhere to find.

I contacted the seller which told me that they sent the ME440 aluminum box that I ordered. I told the supplier that I never ordered an aluminum box but that I ordered a ME440, and I sent the supplier a screenshot of the of the advertisement. The supplier agreed with me that there wasn't even an aluminum box on the advertisement I sent them.

AliExpress decided on my behalf that they will refund me partially with $175 without consulting me. I lost $120 in the process, and I still await the refunds.

My name is Belinda Wilcoxson

This issue has been going on since mid September, what I have experienced with a seller and Aliexpress customer ser, is so

UNBELIEVABLE. I wish I had screen shot a lot of the verbal abuse from the seller and AliExpress Customer Ser. Who told me they were taking over this case.I ordered 2 Track suits, both of the sets, the pants were too short for my son, he is 5'11 in height, One set did not come with the hoodie that was a part of the tracksuit, it was missing.

I went through hell with that one also, I have no reason to lie, that seller kept trying to tell me I only ordered pants, and kept denying the refund, I kept being denied the appeal over and over, before I suppose they finally saw they were wrong about the track suit set and finally refunded the money just last week. Yes I took it upon myself to return both tracksuits due to my son, who could not wear either. {WOW} the merchandise speaks for itself, the photos, information and sku numbers for whatever a person is ordering all info is there for the reason anyone wants to place an order. Mr. Zhang, you have no Idea what I have experienced with all these people, I had to keep sending pictures of both orders, the order # anything that was needed over and over, I sent it, BESIDES being asked to measure the pants from the seller and AliExpress Customer Service. I have tried and tried so many times to communicate with the seller after being denied and rejected a refund and appeals, saying not not enough proof, even sending the tracksuits back. BOTH the sellers and AliExpress Customer Service, ask me where and who gave me the address to send the returns. Everyone of the sellers along with AliExpress tried to make it seem like I was lying. {OMG} What I have experienced with these sellers and AliExpress is so {UNBELIEVABLE} Well I am going to send you the info of the return address, along with a few statements from these people, even a kind person, but she was overruled. The seller of this issue just stopped communicating, I even said I was willing to just exchange for something else if it is that deep to keep the money that is less than $20.00. This is where I got the return address from the package that was sent with just the pants & missing the hoodie. This is the other tracksuit from the seller denying me and rejecting me A REFUND, even though the merchandise has been returned. THIS CAME FROM A REP NAME {GEM} I WAS JUST COMMUNICATING with oct. 13 SHE SAID TO ME Thank you for the screenshot.- THE ONLY PERSON WHO WAS SO KIND TO ME

May I ask for the order number please?

Thank you very much.

I HAVE SENT EVERY THING SINCE I ORDERED AND RETURNED THIS ITEM

Order date: Sep 5, 2023

Order ID: [protected]

Copy

Order details

Seller:

Shop1102989242 Store

2 Pieces Sets Tracksuit Hooded Sweatshirt +Drawstring Pants Male Sport Hoodies Running Sportswear Men

yellow black, M

$13.07x1

On-time guarantee

Total:$17.57

Thank you for the information let me check it for you

16:28

Thank you for waiting

In this case I'll help you have a refund for this item since the item as was returned

please stay on the line

Hello, Please reply as soon as possible

I'm here

In this case please allow me to submit a report for you

THANK YOU SO MUCH

You have been nice to me. Consider my efforts as a token of saying thanks to you.

THE NEXT DAY I GOT THIS AGAIN & AGAIN

AliExpress Customer Service

Sat, Oct 14, 8:53 PM (3 days ago)

to me

Dear Customer,

Thank you for contacting AliExpress regarding your order [protected].

We are regret to inform that your appeal request was closed.

Regarding this request, we have carefully revisited all

the proof provided, including the newly updated proof and found that the proof is not effective enough to prove your claim. And now this request has exceeded the AliExpress protection period.

Your kind understanding and cooperation will be appreciated.

Note:Please do not reply to this email/message due to reply can not be received in this mailbox. If you have any further question, please visit our Help Center at https://service.aliexpress.com/page/home?spm=a2g0o.home.1000001.2.650c2c25YXjwwE&pageId=17&language=en

Respectfully,

AliExpress Customer Care

www.aliexpress.com I GOT THIS SAME REPLY ON OCT, 12 2023 SEPT, 26 2023

I WOULD REALLY APPRECIATE YOU TO GIVE SOME ATTENTION TO THIS UNKINDLY SITUATION, AS I SAID BEFORE

I AM WILLING TO EXCHANGE FOR SOMETHING ELSE IF THE SELLER REALLY NEEDS TO KEEP THE MONEY, THOUGH I RETURNED

THE ORDER.

THANK YOU VERY MUCH

BELINDA WILCOXSON

I ordered an automatic soap dispenser from Ali express and the order number is [protected]

First the item is not working and second seller does not wanted to provide resolution

I contacted help centre and they say wait for 8 more days

Is tthis the service you guys are providing?

I hve been sending the proposal to the seller and they just rejecting it everyday

its not about the money but the hassle i am facing here

The seller website says they refund if product is not as described

The guitar I ordered never showed up. They continually gave me conflicting information about shipping status then months later stated it was delivered but would not provide accurate tracking by the time 1 week ago that they gave me correct tracking and tracking information it was too late to file a claim with ups. They kept my mine never shipped my product and lied over and over an kept on ending communication so I would have to start all over for months. Order ID:

[protected]

Order placed on:

Jul 19, 2023

Payment method:

PayPal

these are just some of the different tracking answers they gave me

SF ExpressPresent

SF1514948585866

copy

Global Express Tracking

SF1514948585866

copy

Order information

Order number:8171844525046414view detail

Shop name: [protected] NO.2 Storecontact seller

email chain. below310998947 NO.2 Store

19/07 10:49

Order information

If you want to change your order info, leave a note to the seller. Your requests cannot be guaranteed – but the seller will do their best to meet your needs.

Order ID:

[protected]

Quantity:

1

Total:

US $295.80

Name

Michael RUBIN

Phone number

(1)[protected]

Address

59 Regent RD, , Charles town, West Virginia, United States, 25414

08/08 19:45

Tracking is not working can you help?

Read

Order Number #[protected]

High grade 6-string electric guitar, red solid wood body, black mudguard, popular in China, factory straight hair

等待买家收货

US $295.80

Read

09/08 15:04

Read

unavailable

Read

09/08 15:36

looks like it hasn't even made it to use yet... may I cancel it and maybe re order elsewhere?

Read

https://track.aliexpress.com/logisticsdetail.htm?tradeId=8171844525046414

Read

09/08 19:11

亲爱的朋友，我跟物流公司在确认这个包裹，请不要着急。

Dear friend, I am confirming this package with the logistics company, please don't worry.

Alibaba Translation

https://htm.sf-express.com/hk/en/dynamic_function/waybill/#search/bill-number/SF1514948585866

https://htm.sf-express.com/hk/en/dynamic_function/waybill/#search/bill-number/SF1514948585866

Alibaba Translation

物流显示已经签收了，朋友

The logistics show that it has been signed for, my friend

Alibaba Translation

09/08 21:05

what?

Read

10/08 00:16

你好

Hello.

Alibaba Translation

我联系你们当地的物流公司

I will contact your local logistics company

Alibaba Translation

10/08 11:30

I DONT UNDERSTAND IT SASY INS NOT EVEN IN US TO CUSTOMS YET?

Read

10/08 19:35

你问下是家里人签收了吗

Did you ask if your family signed for it?

Alibaba Translation

10/08 20:05

I don’t know what to do I was gone for about a week. My wife broke her arm and I was out of town. It was nothing here when I got home. I don’t know when you supposedly shipped it so I don’t know if it could happen during that time I’m very confused because it says it hasn’t even made it to the United States and you’re telling me it’s here anyway, I don’t know what to do now I’m very upset.

Read

11/08 03:49

不要担心，我在联系你们国家的物流客服

Don't worry, I am contacting the logistics customer service in your country.

Alibaba Translation

15/08 03:05

may I get status please?

Read

15/08 05:29

美国：[protected]

United States: [protected]

Alibaba Translation

亲爱的朋友，请您拨打这个电话，把您的跟踪号码告诉他，让他帮你查询。这是跟踪号码：

SF1514948585866

Dear friend, please call this number, tell him your tracking number and let him help you check. This is the tracking number:

SF1514948585866

Alibaba Translation

15/08 08:32

what number do I call?

Read

I looked up on the site that says sf and it shows delivered,,,I don't have it! What now? I am not trying to be rude but I don't want to be ripped off!https://www.sf-international.com/us/en/dynamic_function/waybill/#search/bill-number/SF1514948585866

Read

15/08 09:07

[protected]，你拨打这个号码。

[protected], you dial this number.

Alibaba Translation

把你的跟踪号告诉客服，他会帮你核实。请不要担心。

Give your tracking number to customer service and he will verify it for you. Please don't worry.

Alibaba Translation

i’ve tried dialing it it does not work from the United States but as I said, I got on SF site and put in the tracking number you provided. I just shared the link with you. It says it was delivered at the beginning of the month. It’s not here it didn’t even show shipped by you by then please help me here you’re my only hope to get either my guitar or my money back at this point I don’t care I just want my money back or the guitar.

Read

15/08 22:20

亲爱的朋友，我非常理解你的心情，我看到你提交了争议，这样的话是不能帮你解决问题，我提交已经签收的证据后速卖通会把你的钱自动放回店铺账号里，而且订单自动关闭，这样我就不能帮助你了

Dear friend, I understand your mood very well. I see that you have submitted a dispute. In this way, it cannot help you solve the problem. After I submit the signed evidence, the AliExpress will automatically put your money back into the store account, and the order will be automatically closed, so I can't help you.

Alibaba Translation

现在的办法就是我联系物流核实确认，你取消争议，等待结果。

The current method is that I contact logistics to verify and confirm, you cancel the dispute and wait for the result.

Alibaba Translation

16/08 05:39

please let me know what's going on, I have been patient yet you are telling me it was delivered weeks ago not true I don't have it, help please

Read

16/08 10:27

I don't understand I have to cancel the dispute to get my money back I am not going to say I got something that I didn't get, I want my guitar please?

Read

17/08 05:52

Order ID: [protected]

Order placed on: Jul 19, 2023

Payment method: PayPal. I have been polite I have been patient, where is my guitar or my refund?

Read

亲爱的朋友，物流显示签收，这个争议你无法取得胜利，只有我们来帮你找回，但是你不取消争议，订单会自动关闭，我就无法再帮你了。

Dear friend, the logistics shows that you can't win this dispute. Only we can help you find it, but if you don't cancel the dispute, the order will automatically close and I can no longer help you.

Alibaba Translation

我是想帮你

I'm trying to help you

Alibaba Translation

17/08 06:05

Order Number #[protected]

High grade 6-string electric guitar, red solid wood body, black mudguard, popular in China, factory straight hair

纠纷中订单

US $295.80

Read

either get me the guitar I paid for or my money. ps.If the seller does not respond or no agreement is made before [protected]:36:42, AliExpress will step in and help you to solve this issue.

Read

17/08 11:22

我已经回应了你的争议，你的包裹显示已经被 签收。问一下你的家人或朋友，是不是有人代替你签收了。

I have responded to your dispute and your package shows that it has been signed. Ask your family or friends if someone has signed for you.

Alibaba Translation

17/08 11:44

AGAIN! I don't have a package who signed for it? I am going to have to escalate this anyway that I can. The guitar is not here. I never signed for anything who doe sit say signed for it and when?

Read

17/08 11:59

I will not be ripped off

Read

I am asking ALI to step in on my behalf I am hones and a nice person and I do not appreciate how I am being treated by you

Read

17/08 19:54

等争议结束吧，

When the dispute is over, I

Alibaba Translation

18/08 05:22

this is not a complete sentence or response, please communicate better.

Read

25/08 19:57

这是谁签收的？

Who signed for this?

Alibaba Translation

26/08 09:44

CHARLES TOWN is the name of the town I live in not someones name, stop this sham I want my money back I wouldn't take the guitar now form you if it was free. You are a crook.

Read

27/08 04:56

这是物流公司反馈的，请注意你的说话态度！

This is feedback from the logistics company, please pay attention to your attitude!

Alibaba Translation

为什么签收了还说没有收到。

Why did you sign for it and say you didn't receive it.

Alibaba Translation

27/08 05:26

my attitude?! look I paid you money I did not get the guitar I want my money back stop trying to rip me off

Read

物流显示签收。

Logistics show sign-off.

Alibaba Translation

you have no respect no customer service you are a horrible merchant and not a nice person either return my money

Read

27/08 06:11

我跟你说了，这是物流显示签收了，你可以在旁边问一下，是不是朋友或家里人签收，你为什么骂人？为什么说我是骗子？

一个有素质的人不会说别人是骗子，这是销售平台，不是个人想怎么样就怎么样的。你是客户，我是商家，商家也有尊严。

I told you, this is the logistics sign, you can ask next to it, is a friend or family sign, why do you swear? Why do you say I'm a liar?

A quality person will not say that others are liars, this is a sales platform, not what individuals want to do. You are a customer, I am a merchant, and merchants have dignity.

Alibaba Translation

我会为你服务，但你也要注意说话。

I will serve you, but you should also pay attention to your words.

Alibaba Translation

Let’s back up and start over here you go if I have offended you in anyway, I apologize now to be clear I paid you for a product. I never received a product even when you check logistics on the site it says it never list China and it also says it never went through the United States customs I have over 40 guitars believe me I don’t mind paying for my guitar but what I do mind is paying for something I did not get so I’ll personalities aside. It’s a pretty simple transaction I pay for a product and you get it to me you did not get it to me so I would like my money back. I really have nothing else to say to you other than if you give me my money back thank you other than that I hope you have a blessed life.

Read

27/08 08:48

请问你的邻居，朋友，家里人有代替你签收吗？我也一上在跟物流确认。你的问题我们也在核实。

Do your neighbors, friends and family sign for you? I AM also confirming with logistics. We are also verifying your problem.

Alibaba Translation

No, I have checked with everyone. I am at a loss at this point of what to do. I did not get the package. I have a blink Camera there is no record of anything ever coming from you. I did not get the package.

Read

27/08 19:06

我也让物流公司再次去核实。

I also asked the logistics company to verify it again.

Alibaba Translation

Read

What am I missing here? It shows that you never even got to America. Much less to my door. I mean come on.

Read

27/08 19:36

这个跟踪号码要到官网查询，速卖通上面不显示。

This tracking number should be checked in official website, AliExpress it is not displayed.

Alibaba Translation

速卖通的客服也知道

AliExpress customer service also know

Alibaba Translation

27/08 20:09

Knows what that I don’t have my order I mean this is getting ridiculous

Read

27/08 22:07

如果不是被签收了，系统上不会显示名字

If it is not signed for, the name will not be displayed on the system.

Alibaba Translation

Sender recalled the message

28/08 07:20

So there you have it, I did not get it I did not sign for it, Please refund my money and be done with it

Read

04/09 08:06

I hope you are happy for trying to rip me off, I will never do business with you again. God will get you.

Read

04/09 19:07

您可以到您 当地的邮局去确认，把跟踪单号告诉他们。让他们再核实一次，因为我一直在让物流公司查，他们告诉我包裹被签收了。你也可以让物流查。

You can go to your local post office to confirm and tell them the tracking number. Let them verify it again, because I have been asking the logistics company to check and they told me that the package was signed. You can also check the logistics.

Alibaba Translation

04/09 19:43

your a liar I did check nothing was delivered nothing was signed for from that tracking again, I find it interesting you never tell me the day you never tell me the time, so I’m not sure what the hell I’m supposed to do your a crook

Read

21/09 07:00

Order Number #[protected]

High grade 6-string electric guitar, red solid wood body, black mudguard, popular in China, factory straight hair

冻结中

US $295.80

Read

27/09 08:57

I have guitar and you have my money![Distressed]

Read

I have no Guitar and you have my money![Distressed]

Read

please give me my money back or send me the guitar I paid for

Read

你的订单冻结中。

Your order is frozen.

Alibaba Translation

27/09 09:08

it should not be I removed claim as asked please unfreeze it

Read

all I want is my guitar and I have ordered so many items off Ali express this is the first one that I diid not get

Read

30/09 21:13

我现在没有权限处理你的订单。

I don't have permission to process your order right now.

Alibaba Translation

09/10 06:22

Order Number #[protected]

High grade 6-string electric guitar, red solid wood body, black mudguard, popular in China, factory straight hair

纠纷中订单

US $295.80

Read

Bom dia, Sempre verifico seus e-mails e gosto de ver os produtos oferecidos. Comprei de seu fornecedor Azdome Oficial, Câmera Veicular modelo M550. Gostei muito do produto, de qualidade e chegou muito bem embalada e no prazo combinado. Infelizmente tive um problemão com o componente que fica dentro do veículo, (Componente que filma para frente e para o interior do veículo), entrei em contato com a Empresa para comprar somente este componente (tento todos os outros componentes ainda na caixa).

A resposta da empresa foi que eles não vendem componentes separadamente, acho errado o fornec3edor deixar de vender peças separadas, eles estão querendo que eu compre outro pacote completo, mesmo que tenham oferecido desconto, não acho justo. Insisto para a compra somente deste item que eu quero.

Ainda verifiquei outras câmeras deste tipo em outros fornecedores do AliExpress e eles vendem separadamente.

Gostaria de sua ajuda junto a Azdome para me fornecer o componente interno do veículo (Componente que filma para frente e para o interior do veículo). Obrigado pela ajuda. Paulo César

Please note I ordered and paid for 3 glasses and received them a few days ago. The glasses are too small for an adult and I have repeatedly asked( via you message system) LS John to replace them with an adult size, his answer was to stretch the glasses! I advised him that the glasses cannot stretch to fit an adult face. I asked him to issue me a refund and a prepaid envelope so that I could return the glasses as the description was not correct.

Now he comes back that he does not have a prepaid return system.

Please issue a credit for $18.72 per your Protection Guarantee.

Thank You

Phil Harber

[protected]@cslgroup.us

I recieved the product on 14 August 2023. I was happy with it on first viewing but started conversation with seller as there were no instructions. Sellers responses were unusual and i worked it out for myself. 15th Aug 23 backlight feature could not be found. asked seller how do i access this 30 Aug 23 seller replies that the watch is not as advertised. 31 Aug 23 contact customer service who say will escalate. 2/09/23 chat again to online chat. 3/09/23 recieve email requesting more evidence.- responded. 4/09/23 Rejected-lack of proof. Contact chat online and have 24hr window to question decision-I did. 5/09/23 Get Cust Serv response stating that they see im chatting with seller and to continue as seller appears willing to solve issue (sellers resolution is if i want what my watch was advertised as having i can pay more money) i reply to this response but continue conversation with seller. 08/09/23 Seller offers full refund upon return of watch. i ask who pays postage. seller replies he will.

RECAP seller admits product not as advertised. online chat contacted withing buyers protection of 15 days. AliExpress encourages discussion with seller. 8th Sept seller offers refund. Seller offers to pay postage.

I am admitted to hospital 9th sept 2023. 20/09/23 contact seller to ask how we organise the postage. no response. contact twice more seller still doesnt respond and has not responded since 20th September 2023. Reply to cust serv email that seller has ceased communication get no response. I contact online chat on 23/09/23 i am told that it is now outside buyers protect (remember i first contact Ali on 31/08/23 inside 15 business days but i am advised by Ali to continue with chat with seller to get issue resolved)after 3 attempts to get someone to escalate i get an email from customer service. 25/09/23 suggesting i continue negotiating with the seller who has not replied for 5 days and that i pay for postage track goods and if seller does not pay for postage i am to contact Ali and they will issue a coupon! i reply but get no response. i get another email same day different case number advising buyers protect has lapsed and to continue negotiating with seller - who wont respond

29/09/23 get email with another case number asking for photo video evidence, which i gave on the 02/sept23 and again on 03/09/23, i make a video and supply document of timeline with screen dumps of sellers admitting goods not as advertised, sellers refund offer sellers postage offer, screen dumps of emails and chat conversations, screen dump of product listing and the listed features also highlight no response since 20/09/23 and that seller has now pulled his ad from Ali Express. 30/09/23 get response after looking at video and my document they conclude have not provided conclusive proof and advise i contact seller.

i reply that if they had read my documentation they will have seen seller admits goods not as advertised seller offering full refund and seller offering to pay postage. they will also see that seller has not responded for 10 days and has pulled his ad. I ask how much proof do they require? This is a farce.

I am getting nowhere with this despite a Seller admitting product not as described. seller offering refund and offering to pay postage. They have a video showing that the function buttons when pressed do not access a backlight. They claim outside buyers protection yet they were first notified within buyers protection. The seller dragged it out past buyers protect and i went along with it on Ali Express advice. They are ignoring the facts and are fobbing me off

Dear AliExpress Customer Support, Taber Abrasion Resistance Tester

I hope this message finds you well. I am writing to file a formal complaint regarding a recent order (Order Number: [protected] that I placed on your platform. Unfortunately, my experience has been extremely disappointing, and I am seeking your assistance to resolve this matter promptly.

On 29th August 2023, I ordered a Taber Abrasion Resistance Tester and not a piece of cloth, with high expectations based on the product description and images provided on your website. Regrettably, when the package arrived. I discovered that I had received an entirely different item, which was not only different in appearance but also in functionality. The item I received does not match the product I ordered and is essentially unusable for my intended purpose.

I immediately initiated a return request through your platform, but to my dismay, my request was denied. This is despite the fact that the error was entirely on the part of the seller or fulfillment center, and I should not be held responsible for the cost of returning the incorrect item.

I would like to request the following actions to resolve this matter:

Provide a Return Label: I kindly request that AliExpress issue a prepaid return label at your earliest convenience so that I can return the incorrect item without incurring any additional expenses.

Expedite the Correct Item Shipment: I kindly request that AliExpress expedite the shipment of the correct item Taber Abrasion Resistance Tester to my address at no additional cost. I have attached a copy of my original order for your reference.

Investigate the Seller: Please investigate the seller responsible for shipping the incorrect item to me to prevent this issue from recurring in the future.

I believe that resolving this issue promptly and fairly is crucial for maintaining trust and confidence in AliExpress as a reputable e-commerce platform. I trust that you will treat my complaint with the urgency and attention it deserves and take the necessary steps to rectify this situation.

I appreciate your immediate attention to this matter and kindly request that you respond to this email at your earliest convenience to confirm the actions being taken to address my complaint.

Thank you for your understanding and cooperation.

Sincerely,

Paul Udoh

Your AliExpress Username - udohpa user

[protected]@gmail.com

Received on 14/08/23 had issue as there were no instructions. Asked where function was for backlight listed in ad. Hospitalized on 15/08/23. Got unusual responses from seller on 30/08/23.Seller admitted function was not on the watch. Raised concern 31/08/23 with online chat was told would get response. didnt receive anything so went back on chat. 3/09/23. Received response 04/09/23 that as i was communicating with seller i should continue. 08/09/23 seller offers refund upon return of watch. I ask who will pay for postage. seller says he will but i am readmitted to hospital and dont see his reply till 20/09/23. i ask seller how this is arranged. no response. send 2 more messages no response. send email reply to the customer service email no response. contact customer service online chat. get email asking for video evidence. explain already supplied. Reply says case closed not enough evidence. Contact customer service online and despite 2 more escalations last response 26/09/23 Aliexpress still reject even though i point out that Seller admits product not as advertised Seller agrees to refund and to pay postage Seller hasnt responded in 6 days and first raised issue 31/08/23 inside 15 business days so is covered by buyers protect. going round in circles getting nowhere. seller has now pulled ad from Aliexpress

'Email Batch 1 - Original'

Date & Time: Mon, 18 Sept, 20:25

Email Title: Order XXXX: order confirmation

From: [protected]@notice.aliexpress.com

I placed and paid for 11 items from my cart on AliExpress. Everything was separated into their own order numbers and email confirmations were sent to my inbox from Aliexpress. All 11 order confirmation emails was received from the above time to indicate that all my orders were completed.

––––

'Email Batch 2 - False'

Date & Time: Mon, 18 Sept, 22:02

Email Title: Order XXXX: awaiting payment

From: [protected]@notice.aliexpress.com

Roughly 1.5 hours later, I received another 11 emails from the same AliExpress email address, all with the above 'awaiting payment' in the email title. Inside each email, the header stated, "You still have time!" and urged me to click on the 'Complete payment' button.

Upon first appearance I automatically assumed that these were relating to my same orders and that I needed to take action quickly to complete my transactions. So I followed their link to complete payment for what I thought were my orders. I stopped after 3 of them as a feeling of wrongdoing crept in.

––––

I checked my Amex credit card statement to see what was happening outside of AliExpress. There was a large lump sum of £614.85(total price of the order I placed), followed by the price of the 3 false orders that totalled £75.20. I did not generate those orders, but mistakingly proceeded to pay for, until I stopped to check. After checking the orders in my AliExpress account, I saw that I had 8 'Unpaid' orders outstanding.

After several frustratingly arduous attempts at communicating with AliExpress(AE) Customer Service(CS) chat box representatives, they had me go through each order number in question. Several AECS reps stated that duplicate orders was impossible. I claimed that everything I ordered was appearing twice on my account. It was a nightmare dealing with them one after another, getting nowhere and being disconnected. They were driving me insane and refused to look at my evidence and challenge what they thought they knew.

All the exact items from my 11 orders, were falsely regenerated onto my account, assigned new order numbers and followed up with follow up emails urging me to pay. My AE account, Amex account and email confirmations all showed that my initial bulk payment had completed. Yet, there were the exact same items seemingly left unpaid on AE, and AECS were simply under qualified to deal with what I was describing.

I then went through all my emails, both batch 1 original confirmations and batch 2 false order payment requests. Matching every email to their respective order number, I confirmed that everything I ordered was indeed duplicated and re-added onto my account to be paid and processed. Fortunately, I stopped after paying for 3 false orders, but the wider implication is of major importance.

I deduced that either it's a scam or a technical malfunction, or scammers using a loophole. Either way, signs point to AE internal processes being internally compromised. Fraud an malpractice was afoot. I have gathered lots of evidence and am fully compliant in sharing what I have for investigation into the internal security of AliExpress.

____

Almost all orders paid for have been shipped within the time of the nightmare that is AECS. I cancelled those 3 false orders I paid for as quickly as I could and contacted the sellers via AE messenger. All three merchants including AECS stated that since they've already shipped, I'll need to wait for them to arrive before continuing with the open refund disputes. None of the sellers have shown concern about what happened and one even asked my to close the dispute. I have also opened disputes with Amex for those 3 false orders.

AE has something called 'Buyer Protection' which helps towards AE stepping in and helping secure a refund and correct disputes. Problem is, the real delivery date is sometimes longer than the buyer protection timer. I'm told my everyone on AE to wait for the false order packages to arrive. I don't understand the details of their protection conditions, clauses and timelines, but I have a feeling that I'm going to get screwed out of a refund for this additional £75.20. I doubt it's the sellers fault, rather the false orders were most likely generated by in insider at AE who has clearance and knowledge of this kind of fraudulent practice.

On Jun 29, 2023 I've purchased the below LCD screen from Aliexpress with the order [protected]:

https://www.aliexpress.com/item/1005004207501076.html?spm=a2g0o.order_list.order_list_main.105.21ef1802Wnck6j

I've received the LCD screen on Jul 18, 2023. The screen was defected from the beginning. Unfortunately I didn't had the time to check it on the first 15 days. When I checked it, I found that the screen was defected. On 30/7/23 I've informed the seller that the screen was defected. They asked for proof and I've send them the video from the screen behavior:

https://drive.google.com/file/d/18FtFwvGuk052RNuujkjfqXpz6G9kE0KI/view?spm=a2g0s.imconversation.0.0.68723e5f4OnZZB

On 2/8/2023 I asked them if they can refund the amount to place a new order to have the buyer protection again. Then they proposed to Leave them 5 star review and then they will send me the new screen with the new tracking number. I've followed their suggestion and I've left the 5 star review. Then on 8/8/2023 they send me a video from a screen that is tested. Since 3/9/2023 I didn't received the new Screen and I asked seller if they can give me the shipping number. On 5/9/2023 they send me the message "Dear, I help you to consult the logistics information". After that message they never send me the shipping number and also they have blocked me in the chat. Every message that I have send since then I'm getting a system message "Sorry, they cannot receive messages from you.". I've never offend them with my messages. From a 290 total reviews they have 45 with 1 star. Many of them report the same problem I've tried to find a solution via chatbot, but always says the 15 days to dispute has passed, contact with the seller. Also on the product page there mentioned the 90 days buyer protection.

Made a purchase from a seller in AliExpress. The product is defective when arrived. Reported to the seller and the seller requested me to send back the item to their China address. I told the seller the shipping cost is expensive even higher than the item price; but the seller refused to refund until the item back. Checked with AliExpress before shipping back and they promised to credit the return shipping fee. Then I sent back the item. The seller refunded the item price. I submitted the shipping cost to AliExpress; but AliExpress only credit small partial of the return shipping cost. I contacted AliExpress customer service and the agent promised to follow up; but received notice from AliExpress the case is closed and no more credit will be sent. And the seller refused to take the responsibility. It is really frustrating. Lost time and money and upset.