SpiritCrafts
reviews and complaints

I wish I had looked up complaints about this company before I ordered from them. When you order from them they state that they will send you a confirmation e-mail (lie #1), I placed the order on Nov. 6, they finally billed my credit card on the 12th, I have sent 3 e-mails to find out what the status is, to no avail. She is quite correct, they don't answer their phone, nor do they return calls or e-mails. I needed these molds before the end of November and that is not going to happen. Watch out for the small print when you place the order, you are giving them the authority to add as much shipping to your credit card as they like and there is nothing you can do about it. This is NOT a firm I will ever do business with again. It pays to check the complaint files on any company you want to deal with.

I'm dealing with crappy candle molds from them, too, and of course, according to James, it's all my fault for not buying more in the form of specific candle clamps. From them, of course. Candle makers for ages have been using other methods to seal/clamp their molds, but suddenly, none of those work?

I have been going through the exact same greif with them. I am completely SHOCKED they even answered you at ALL! I think they sent me a defective mold just for SPITE! I've ordered from Lonestar and Candlewic and they were WONDERFUL. I am not going to relent on these losers and have only started to unleash my wrath. My sister works closely with credit card companies doing charge backs and has most State Attorney's General on her speed dial. Will re-post afte resolution.

I placed a custom my order on Nov 2, 2016 with spiritcrafts. On Nov 28, 2016 I received molds that did not meet my specified dimension and size. The wrong order was sent back, and as per my discussion with Natasha Eva Frances; who also goes by Natasha Johnson; to make sure we are all on the same page, I sent them one of my existing molds as a n example of what I am looking for, just smaller, I included detailed specs/dimensions, anyway they not only took my money, but they also kept my mold.

Once they received the return, I called Natasha and we reviewed the specs and paperwork that accompanied my mold. Natasha said that they will be closed the rest of the month of November; I said that was ok, as I will not need the molds until January 2017. I called and emailed regularly from Dec 2016 until March 3rd. Several times Natasha answered the phone and said that she could not talk, because they were closing early due to an incoming snow storm, and as a result, she did not have access to customer records. Several other times, she answered and said that they were in the Middle of Heavy Rain Storms and had to leave and could not provide an update but will call me back the next business day with an update. Another time, Natasha answered the phone and said they are in the middle of heavy rain and wind storm and as result had no internet or computer access, and she could not provide any update but she will call me back as soon as the situation normalizes.

The weather stories did not sound legit, so every time I got a "weather problem' from Natasha, I checked the weather in her area, and every time according to weather.com the temperature was always in the 50's and sunny. The last time Natasha said she had weather issues; I told her that every time she mentions weather issues, weather.com shows otherwise; so I am confused. After this, on four different occasions, Natasha told me that my order shipped, but she could never provide tracking information. After the 1st two times, I decided to check out what people are saying about this company online, and found 7 complaints on yelp under spirit crafts, but nothing under spritcrafts.

Upon learning this I called and spoke with Natasha, she said that my order was not yet manufactured because they had a question on the dimensions. So we clarified, and confirmed the dimensions and I made sure we were on the same page, and Natasha said that "they will make the molds today, and ship tomorrow". I asked her to pls provide a tracking number once the order ships. She agreed. Several days past, and I followed up via phone and email, after many attempts, Natasha finally answered the phone and told me that there was a mistake, my order never shipped, she said "the guy told me it shipped"; the guy she is referring to is James Phillip Porter who is listed as the business owner, and a relative of Natasha.

Anyway, she said she will follow-up with "the guy" in the back and get back to me. She did not. So I followed up again, and again. On many occasions, they did not answer the phone, so I followed up by email. On February 23, 2017 Natasha sent me an email stating "We have clarified the dimensions and the molds should be finished today."

I called and emailed several times after that asking for a tracking number, but never received one. On February 27, 2017 I followed up again via voice and email wherein I asked Natasha to pls be honest with me, I explained that this delay is costing me a lot of money, and holding me from moving forward with my business. I further stated that if they can not make the molds, pls let me know, issue credit and I will produce my own product, its not a problem, I just needed clear honest communication. Natasha called me back and said that she would not say it shipped if it did not. She assured me that my order shipped and that I should receive it 3/3/20. I did not receive an order, or tracking information or any indication that my order was made, canceled or shipped.

Today. I called & emailed too, but no one answered either, so I sent and email asking they cancel the order and issue credit. I must say, I am frustrated and extremely angry because they put me behind going on 5 months now, I've placed two orders with this company in the past and did not have any problems. This experience helped me realize, even if I had a good experience with a business in the past, its good to check them out and see what people are saying currently, as things change and not always for the better….too bad, I like supporting small business

Hi,

I have a problem with spirit craft and don't plan on letting them get away now that I see that they've cheated many people.

Consumer rights are alive and well, we have rights. You can file a complaint with the FTC, and the Better Business Bureau. I did, they did not only take my money, they also made me late by 5 months. I am so angry, I will not allow them to get away with it. sorry for the bad experience, but if you file a complaint, it will help others from getting robbed by spirit crafts.net.

Below is the link to the BBB

https://www.bbb.org/central-california-inland-empire/business-reviews/craft-supplies/spiritcrafts-net-in-yucca-valley-ca-100087012/reviews-and-complaints?review=true

Here is the link to the FTC which is the federal trade commission in the USA

https://www.ftccomplaintassistant.gov/#&panel1-1

Also, you can post your complaint yelp, google and review and www.sitejabber.com

you can also see other complaints posted about them on

ttps://www.sitejabber.com/reviews/www.spiritcrafts.net#12

Thank you Sonia

i also agree this company will not call back they dont have molds ready or they say...the idea of doing bizzz is to make it fast...it looks like they try to hold on to the money to see if the person wants a refund or utell the make the molds...here's a idea have the molds ready ship them out and make buyers happy..this company is lazy and has no clue...the web site dont say they have to make the molds...i asked for my money back no reply...9 days now...of corse its ca...this place is a joke...have the stuff on hand and sell lots then buyers would see that you can sell and do bizzz...alot of complants on the company...very sad...jay...

My name is James Porter. I am the owner of SpiritCrafts and I want to reply to this concern.

SpiritCrafts does not maintain any credit card numbers or make any additional charges to anyone's account except in accordance with our published order policies. Here is a link to that section of our website.

http://spiritcrafts.net/info.html

The ONLY time we charge a credit card beyond that charged when the order is placed is when additional shipping charges are incurred and need to be charged in accordance with our order policies.