The account retrival is NOT working, nor is the live chat customer service.
On saturday 16th January I made a personal account and placed 4 orders, wich I paid on the same day by credit card. Unfortunately I never received the confirmation emal of the orders. Therefore I never received the order number! I tried to sign in again on that account but it seems that I forgot that account name, or that I mispelled the email address. How to retrieve it? I had products already put in the wishlist and I need to access the account also to check the delivery status of the packages. I already tried the procedure "to locate the account id with order number or credit/debit card" but it does NOT work. I tolde them both the first six numbers of the credit card and the last 4 digits.
The orders amount paid are: 19.69€, 5.19€, 13.04€, 5.09€.
But the service does not work.
The live chat of Aliexpress NEVER answered my requests. HOW CAN I RETRIEVE THAT ACCOUNT and check the orders?
I've bought an ASUS motherboard, it came toasted, Aliexpress rejected my proof and only gave me three days to respond, never received an email or anything and the Dispute backfired on me, Aliexpress is offering me $0.00 for a burnt motherboard and the seller HuaPu Store keeps on telling me to close the dispute because is bad for them, also the seller offered me $15 as a resolution, they even knew the motherboard was damaged from the beginning, the videos that I made were very explicit with Technical explanation and despite that Aliexpress supported their seller and turned down on me.
Hi, on my account, under email address [protected]@gmail.com, i have order a set of beyblades for $13.70. The issue is that the amount of $13.70 have been deducted twice on my bank account for a single purchase. i had file a dispute that they have cancelled, aliexpress said due to lack of proof whereas i had added 2 bank statements as well as a video showing my banking transactions, even asking Aliexpress an email address to forward my bank transaction in a pdf format. None of that have been taken into account. I have appealed to the dispoute decision and to my surprise i don't have any appeal pending in the appeal section. It is very frustrating. like i have previously mentioned on 5 products ordered all of them had to go through dispute which is a waste of time and money for both parties. Disputes are due to either wrong size, or never delivered, or no tracking, or double debits for a single purchase.
I would appreciate if needful can be done for me to have the refund of $13.70 that basically correspond to no product and is just loosing money.
I am Paula Beezer, contact [protected]@hotmail.co.uk
I have made several purchases on this site. I notice over the last month, and I have been having a problem receiving the items, communicating with the seller and returning an item to sellers.
During the dispute process, the seller is given the money back on this occasion.
I am so unhappy with the unfair treatment, and these ridiculous email sent out by Ali express after making their decision with no result of escalation.
I have 5 more dispute waiting for results, and then I will completely close this account.
I urgently request you look into these matters od mistreatment of this customer.
Good day and Happy New Year.
Please be informed that my father in law ordered a stainless steel with glass table from Sparks Fy Store (from ALI EXPRESS) however the seller received the money but never shipped the table.
We can confirm that we never received this item.
Ali Express is a reputable company therefore we kindly asking for your assistance on this matter.
We tried our best to contact and ask from Seller Sparks Fy Store already however no response from this seller. After many messages we are forced to contact Ali Express directly. No response either.
We stand on your professionalism and waiting for your instructions how to handle this case.
According to many reviews found in Ali Express, " Sparks Fy Store" is considered unreliable and unprofessional seller and wondering why is still allowed to use Ali Express database since your good customers are not happy and would say that all rates for this seller are really low and negative.
Waiting for your comments.
Ali Express Order Number: [protected]
Buyers Name: Mr. Michalis Macheras (my father in law)
I am assisting him on this, my name Chris Pouros (son in law)
I am a Dutch customer at Aliexpress. Recently I bought a mobile phone on Aliexpress. Order [protected]...
40pcs 1/2 inch brass end cap male thread brass hose plug green thumb plumbing fittings. This is their description. When I saw hose in their description I bought a double order to use on my hoses. It is not the same thread type or even the same size. They want me to pay to ship back. I should not have to pay to ship it back for their wrong description. The reason I came to this method to resolve this is also because their web site kept bumping back to "start" about 8 times. I gave up. I looked into this company at the better business bureau and they have had over 100 complaints in the last 90 days. Any help would be greatly appreciated.
I ordered 6 sets of crimping tool worth € 177.70, the seller sent me a cable insulation tape, I opened the dispute, but aliexpress says that the reason for the dispute is invalid, even if I attached evidence to the dispute (pictures of the product, picutres of the package, tracking number)
Order ID [protected]
Order time: 03:19 Nov. 23 2020
Seller's Store name: Different life
My Contact Name: Croitoru Emanuel
Unit 04, 7/F Bright Way Tower n.33
Mong Kok Rd KL Hong Kong
I ask to have a total refund of 177.70 €
Several parcels have not arrived. Our order page says confirmation received. Our post office cannot track. They say they did not receive the parcels. That this happens a lot with AliExpress now.
We have missed buyer protection, because corona problems.
What can be done now?
Aliexpress shipping to Cape Verde is almost impossible now.
Most request shipping cost minimum 40-80 US$
Some up to 400 US$ for an Item of less than 5 US$
Very few offer post office, via Cainiao Super Economy, or SunYou.
We practically cannot use Aliexpress anymore now.
We used to buy for several 1000 US$ a Year.
Thanks and best regards Urs
I bought a set of 4 pieces air springs from a seller on Aliexpress on April 4 2020.
I installed the parts on my car on sep. 2020 because everything was closed at the time due to COVID lockdown, two pieces failed.
I informed the seller on sept 21 but he ignored me, there is a warranty for one year on the product I bought.
I paid $542.27 for the product but useless.
Air Suspension store
Order ID [protected]
I need help.
Here is the timeline I have paid for this order on 11.11.2020, the seller told me that he will ship the...
I ordered an item from Aliexpress seller on 13/11/2020, Order Id: [protected]. At the time of ordering item was showing an estimated delivery time of 7-15 days which was suppose to be between 21/11/2020 - 28/11/2020. Upon contacting the seller on 02/12/2020 (Few days after estimated delivery time) and I was given a completely different tracking number by the seller which doesn't match with the tracking number against my order. I was also told that it can take 40-60 days which is significantly longer than original estimate of 7-15days. I believe this is mis selling.
I raised a dispute with AliExpress by adding evidence of estimated delivery time and my conversation with seller but based on response received by AliExpress, I got the impression they did not even read the description and didn't look at the evidence I provided and also referred to old tracking number which I believe is not valid either
AliExpress have not supported hence escalating it via this route and hoping for a solution soon.
I ordered these items in December 2019 and up until now I have only received one of the items I ordered. I initially thought the delay was due to COVID, but after checking in at the Post Office multiple times, I have concluded that the other items were not delivered.
I have also ordered some items in October 2020 and the expected delivery date was Nov 12, it is now December and my orders have not gotten here.
I had placed the order on november 12, 2020, to buy 3 wired mouses from aliexpress. The order number is [protected]. I waited for ages and frequently asked the buyer for the delivery. They also quickly responded to me and asked me to wait some more time. I did, and one day I found that my order was "closed" and it was indicated as "finished". When I tried to contact the seller, again they said, it was a mistake and the product will be reached me asap.
Again I patiently waited for some time. Then when I tried to contact the seller, they are not responding to my message. Please find the attached evidence.
I ordered a adapter for my dell laptop on may 31st 2020. The adapter was delivered on july 02, 2020 and turned out to he defective. After filing a refund for the item I was told that I will have to return the item and bear the shipping cost. Returning the item to china would cost me more than the cost of the adapter itself. I had paid $21.94 for the adapter
I bough that item order no [protected]
I did not receive the parcel
It still in transit no movement for 50 days
I checked with Saudi post
They said ( no shipment found)
I opened a dispute asking for refund
Aliexpress judgement was to wait 10 more days to giveore time for delivery
Now 11 more days but no change
Now I need to know what's next and when I will get a refund
Recently I bought a radio from a seller (order no [protected]). The radio is faulty and is not working properly.
I contacted the seller about this, but he keeps holding me on the line. I've sent multiple mails to the address he gives (external mailadress), I've sent proof through Aliexpress messaging and contacted him numerous times. he still refuses to admit that he receives anything.
Please advise me on this, as the seller advertises the product with warranty. However I haven't been able to use it for just one hour, it is already broken.
Hope to hear from you, kind regards.
I had ordered family name hearted picture to make. When I did receive it, it had wrong names on it. I did contact the seller and never heard back. My feelings are hurt very bad. I do want the right one with the right names on it!! Also, why won't my payment go through. I have ordered other things recently? I do really want the family one very bad!?
The seller for order:[protected] is refusing our request for refund upon initial order, messages between us confirming they are aware, still ignoring refund request and shipping non existent. Aliexpress process is we have to wait 10 days after shipment date, however if the seller doesnt mark item as shipped the not dispute can be logged with aliexpress, total scam,... Umidigi offical store avoid at all cost £170 out of pocket