Elvis wig
Order id:[protected] tracking number WC281641121GB ordered on 5th october arrived in the uk psc Atherstone 17th October 01:39 sent to Peterborough MC ( 59 miles from my address ) send to Heathrow international lc ( 100 miles south of where i live ) sent to Heathrow worldwide DC still 153 miles from where i live on 1 November when writing to them they...
Read full review of AliExpressCanvas painting
Some time ago i ordered two products from Aliexpress (Shop1102611031 Store), but the products had a very bad quality, so I asked for a refund. For the first (small) product, the shop provided the refund very quickly. But for the second (big) product the seller asked me to send the product back to China. The seller agreed to pay for the refund ,AND pay for...
World chandelier by jason, lighting store, dimmable led postmodern crystal chrome golden round oval chandelier
AliExpress order [protected]. I ordered a $789.00 USD chandelier from this seller on AliExpress. The item came badly dented in shipping from China to Florida. I sent the seller pictures of the dented chandelier. When I photographed it, the light was on a carpeted surface in my home, still in the plastic inner bag, the way it was found inside the...
3 bookshelves ordered 9/9/23 never delivered and I was billed
9/9/23 order id [protected] I ordered 3 five shelves bookcases and I never received them. I was billed $81.23 despite them never delivering them to me. On their website under my account it still stated awaiting delivery as of 10/29/23. I had to order the bookshelves from walmart since I needed them. I have been trying to get my money back from American express but Aliexpress sent them a "proof of delivery" which was not proof because I never signed for the items nor were they delivered.
Claimed loss: $81.23
Desired outcome: my $81.23
HMMR House Store
I have ordered multiple items from Ali Express. This time, along with a lot of other items, I ordered this item from the store listed above:
Cernunnos Horned Animal God Sculpture
I ordered two and got none. When I complained, I was told to check tracking. I did. It never came to my home town in Oregon. The last it was seen was in Compton, CA. I've been refused a refund or replacement. They just keep telling me to check with the post office.
So . . . I went to my post office and they gave me a print out, included with this complaint, that says the item was last in Compton - California, NOT Oregon. I didn't address this to Compton so it is not my issue. Even with this proof, I am told to check the post office.
I know this may not go anywhere but I just felt I needed to say something and if it causes this seller some sales, good. I, for one, will NOT be shopping at Ali Express again. Temu is faster and just as good.
Buyer beware.
Claimed loss: $23
Desired outcome: Refund or replacement
Unable to register affiliate program
Learning Updates 9:38 PM (8 minutes ago) to support Dear AliExpress Affiliate Program Team, I am writing to you today to express my concern about an issue I am having with registering for the AliExpress affiliate program. I am from Pakistan, and when I try to register, I receive an error message that says "Your current IP address is not matching." I...
Read full review of AliExpressActual charges more than what showed in the orders
AliExpress JUST PASS THE BALL AROUND, NEGLECT THE VALUABLE CUSTOMER AND IGNORE ALL MY PROOFS PUTTING MY EVERY DISPUTE INTO A BLACK HOLE. THESE ARE FRAUDULENT ACTS! BOTH SELLERS, BET Store and Shenzhen minghua Co., LTD. DENIED ALL THEIR RESPONSIBILITIES, AGREEMENTS AND HISTORIES, NEGLECT THEIR VALUABLE CUSTOMER AND IGNORE ALL MY PROOFS PUTTING MY MESSAGES...
2023 New 1.7 Inch Smart Watch delivered to wrong address and other cheap goods delivered
Order ID: [protected]
Order placed on: Aug 22, 2023
Payment method: Credit/Debit card
kiran soneji
+1 [protected]
1547 Ridge Climber Rd
Knoxville, Tennessee, United States, 37922
Wrong ordered deliverd with game cassatte with wrong name, when I track the ordered my package deliverd to Miami FL inplace of Knoxville. I tried to contact seller and aliexpress - both telling goods deliverd and order closed. I recieved very cheap game cassatte which I didnot ordered, When ever I tried to contact Aliexpress than is says order delivered and close.
Pictures attached.
Desired outcome: Refund
Misrepresentation of me440 analyzer price
AliExpress advertised a ME440 Analyzer for an amount of $295, which I bought on 22 September 2023. The package arrived in South Africa on 30 September 2023, and I also paid the required custom duties.
When I received the package, it only was an aluminum case, which I did not order. The ME440 Analyzer was nowhere to find.
I contacted the seller which told me that they sent the ME440 aluminum box that I ordered. I told the supplier that I never ordered an aluminum box but that I ordered a ME440, and I sent the supplier a screenshot of the of the advertisement. The supplier agreed with me that there wasn't even an aluminum box on the advertisement I sent them.
AliExpress decided on my behalf that they will refund me partially with $175 without consulting me. I lost $120 in the process, and I still await the refunds.
Desired outcome: I would like AliExpress to refund the full amount of $295 or send the ME440 analyzer as ordered.
Customer service & seller
My name is Belinda Wilcoxson This issue has been going on since mid September, what I have experienced with a seller and Aliexpress customer ser, is so UNBELIEVABLE. I wish I had screen shot a lot of the verbal abuse from the seller and AliExpress Customer Ser. Who told me they were taking over this case.I ordered 2 Track suits, both of the sets, the...
Automatic soap dispenser
I ordered an automatic soap dispenser from Ali express and the order number is [protected]
First the item is not working and second seller does not wanted to provide resolution
I contacted help centre and they say wait for 8 more days
Is tthis the service you guys are providing?
I hve been sending the proposal to the seller and they just rejecting it everyday
its not about the money but the hassle i am facing here
The seller website says they refund if product is not as described
Desired outcome: Wanted to have my money back
Guitar
The guitar I ordered never showed up. They continually gave me conflicting information about shipping status then months later stated it was delivered but would not provide accurate tracking by the time 1 week ago that they gave me correct tracking and tracking information it was too late to file a claim with ups. They kept my mine never shipped my product...
Read full review of AliExpressSeu fornecedor não disponibiliza partes para reposição.
Bom dia, Sempre verifico seus e-mails e gosto de ver os produtos oferecidos. Comprei de seu fornecedor Azdome Oficial, Câmera Veicular modelo M550. Gostei muito do produto, de qualidade e chegou muito bem embalada e no prazo combinado. Infelizmente tive um problemão com o componente que fica dentro do veículo, (Componente que filma para frente e para o...
Eye glasses
Please note I ordered and paid for 3 glasses and received them a few days ago. The glasses are too small for an adult and I have repeatedly asked( via you message system) LS John to replace them with an adult size, his answer was to stretch the glasses! I advised him that the glasses cannot stretch to fit an adult face. I asked him to issue me a refund and a prepaid envelope so that I could return the glasses as the description was not correct.
Now he comes back that he does not have a prepaid return system.
Please issue a credit for $18.72 per your Protection Guarantee.
Thank You
Phil Harber
[protected]@cslgroup.us
Mens watch. Order number 8171868170519847
I recieved the product on 14 August 2023. I was happy with it on first viewing but started conversation with seller as there were no instructions. Sellers responses were unusual and i worked it out for myself. 15th Aug 23 backlight feature could not be found. asked seller how do i access this 30 Aug 23 seller replies that the watch is not as advertised. 31...
Read full review of AliExpressOrder number: [protected] taber abrasion resistance tester
Dear AliExpress Customer Support, Taber Abrasion Resistance Tester I hope this message finds you well. I am writing to file a formal complaint regarding a recent order (Order Number: [protected] that I placed on your platform. Unfortunately, my experience has been extremely disappointing, and I am seeking your assistance to resolve this matter...
![AliExpress - Order number: [protected] taber abrasion resistance tester - Photo 1](/images/complaint/full/1848116/1695973830921844170.jpg "AliExpress - Order number: [protected] taber abrasion resistance tester - Photo 1")
![AliExpress - Order number: [protected] taber abrasion resistance tester - Photo 2](/images/complaint/full/1848116/1695973830687151964.jpg "AliExpress - Order number: [protected] taber abrasion resistance tester - Photo 2")
Watch order number 8171868170519847
Received on 14/08/23 had issue as there were no instructions. Asked where function was for backlight listed in ad. Hospitalized on 15/08/23. Got unusual responses from seller on 30/08/23.Seller admitted function was not on the watch. Raised concern 31/08/23 with online chat was told would get response. didnt receive anything so went back on chat. 3/09/23...
Read full review of AliExpressFraud, hacking or internal malpractice
'Email Batch 1 - Original' Date & Time: Mon, 18 Sept, 20:25 Email Title: Order XXXX: order confirmation From: [protected]@notice.aliexpress.com I placed and paid for 11 items from my cart on AliExpress. Everything was separated into their own order numbers and email confirmations were sent to my inbox from Aliexpress. All 11 order confirmation email...
Defected lcd screen - bad seller
On Jun 29, 2023 I've purchased the below LCD screen from Aliexpress with the order [protected]: https://www.aliexpress.com/item/1005004207501076.html?spm=a2g0o.order_list.order_list_main.105.21ef1802Wnck6j I've received the LCD screen on Jul 18, 2023. The screen was defected from the beginning. Unfortunately I didn't had the time to check it on the...
Fail to credit back the return shipping fee
Made a purchase from a seller in AliExpress. The product is defective when arrived. Reported to the seller and the seller requested me to send back the item to their China address. I told the seller the shipping cost is expensive even higher than the item price; but the seller refused to refund until the item back. Checked with AliExpress before shipping back and they promised to credit the return shipping fee. Then I sent back the item. The seller refunded the item price. I submitted the shipping cost to AliExpress; but AliExpress only credit small partial of the return shipping cost. I contacted AliExpress customer service and the agent promised to follow up; but received notice from AliExpress the case is closed and no more credit will be sent. And the seller refused to take the responsibility. It is really frustrating. Lost time and money and upset.
Desired outcome: Get back the full credit for the return shipping cost.
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AliExpress Contacts
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AliExpress emailsbuyerservice@aliexpress.com100%Confidence score: 100%Supporttradeservice@aliexpress.com99%Confidence score: 99%Support
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AliExpress address№ 699 Wangshang Road, Binjiang District, Hangzhou, 310052, China
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 10, 2025 - View all AliExpress contacts
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