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AliExpress Customer Service Contacts

№ 699 Wangshang Road, Binjiang District
Hangzhou
China - 310052

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AliExpress — Complaints & Reviews

AliExpressAccount access - retrieval

The account retrival is NOT working, nor is the live chat customer service.
On saturday 16th January I made a personal account and placed 4 orders, wich I paid on the same day by credit card. Unfortunately I never received the confirmation emal of the orders. Therefore I never received the order number! I tried to sign in again on that account but it seems that I forgot that account name, or that I mispelled the email address. How to retrieve it? I had products already put in the wishlist and I need to access the account also to check the delivery status of the packages. I already tried the procedure "to locate the account id with order number or credit/debit card" but it does NOT work. I tolde them both the first six numbers of the credit card and the last 4 digits.
The orders amount paid are: 19.69€, 5.19€, 13.04€, 5.09€.
But the service does not work.
The live chat of Aliexpress NEVER answered my requests. HOW CAN I RETRIEVE THAT ACCOUNT and check the orders?

Account access - retrieval

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    AliExpressBad Motherboard

    I've bought an ASUS motherboard, it came toasted, Aliexpress rejected my proof and only gave me three days to respond, never received an email or anything and the Dispute backfired on me, Aliexpress is offering me $0.00 for a burnt motherboard and the seller HuaPu Store keeps on telling me to close the dispute because is bad for them, also the seller offered me $15 as a resolution, they even knew the motherboard was damaged from the beginning, the videos that I made were very explicit with Technical explanation and despite that Aliexpress supported their seller and turned down on me.

    Bad Motherboard

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      AliExpressDouble debit for a single purchase

      Hi, on my account, under email address [protected]@gmail.com, i have order a set of beyblades for $13.70. The issue is that the amount of $13.70 have been deducted twice on my bank account for a single purchase. i had file a dispute that they have cancelled, aliexpress said due to lack of proof whereas i had added 2 bank statements as well as a video showing my banking transactions, even asking Aliexpress an email address to forward my bank transaction in a pdf format. None of that have been taken into account. I have appealed to the dispoute decision and to my surprise i don't have any appeal pending in the appeal section. It is very frustrating. like i have previously mentioned on 5 products ordered all of them had to go through dispute which is a waste of time and money for both parties. Disputes are due to either wrong size, or never delivered, or no tracking, or double debits for a single purchase.
      I would appreciate if needful can be done for me to have the refund of $13.70 that basically correspond to no product and is just loosing money.

      Double debit for a single purchase

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        Jan 12, 2021

        AliExpress — Seller deceived me.

        On [protected]:49 I bought from the BONROAD Official Store on the website www. aliexpress.com thi...

        AliExpressI would like my money back from payment protection

        Dear sir/Madam
        I am Paula Beezer, contact [protected]@hotmail.co.uk

        I have made several purchases on this site. I notice over the last month, and I have been having a problem receiving the items, communicating with the seller and returning an item to sellers.

        During the dispute process, the seller is given the money back on this occasion.

        I am so unhappy with the unfair treatment, and these ridiculous email sent out by Ali express after making their decision with no result of escalation.

        I have 5 more dispute waiting for results, and then I will completely close this account.

        I urgently request you look into these matters od mistreatment of this customer.
        Yours sincerely
        Paula Beezer

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          Ali ExpressMoney paid to ali express but items not delivered and money not returned.

          Dear Sirs,  
          Good day and Happy New Year.
          Please be informed that my father in law ordered a stainless steel with glass table from Sparks Fy Store (from ALI EXPRESS) however the seller received the money but never shipped the table. 
          We can confirm that we never received this item.
          Ali Express is a reputable company therefore we kindly asking for your assistance on this matter.
          We tried our best to contact and ask from Seller Sparks Fy Store already however no response from this seller. After many messages we are forced to contact Ali Express directly. No response either.
          We stand on your professionalism and waiting for your instructions how to handle this case.
          According to many reviews found in Ali Express,   " Sparks Fy Store" is considered unreliable and unprofessional seller and wondering why is still allowed to use Ali Express database since your good customers are not happy and would say that all rates for this seller are really low and negative.
          Waiting for your comments.
          Details:
          Ali Express Order Number: [protected]
          Buyers Name: Mr. Michalis Macheras (my father in law)
          I am assisting him on this, my name Chris Pouros (son in law)

          Money paid to ali express but items not delivered and money not returned.

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            Jan 01, 2021

            AliExpress — Wrong item (mobile phone) sent.

            I am a Dutch customer at Aliexpress. Recently I bought a mobile phone on Aliexpress. Order [protected]...

            AliExpress40pcs 1/2 inch brass end cap male thread brass hose plug green thumb plumbing fittings

            40pcs 1/2 inch brass end cap male thread brass hose plug green thumb plumbing fittings. This is their description. When I saw hose in their description I bought a double order to use on my hoses. It is not the same thread type or even the same size. They want me to pay to ship back. I should not have to pay to ship it back for their wrong description. The reason I came to this method to resolve this is also because their web site kept bumping back to "start" about 8 times. I gave up. I looked into this company at the better business bureau and they have had over 100 complaints in the last 90 days. Any help would be greatly appreciated.

            40pcs 1/2 inch brass end cap male thread brass hose plug green thumb plumbing fittings

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              AliExpressAliexpress judgement invalid - Product not as described

              I ordered 6 sets of crimping tool worth € 177.70, the seller sent me a cable insulation tape, I opened the dispute, but aliexpress says that the reason for the dispute is invalid, even if I attached evidence to the dispute (pictures of the product, picutres of the package, tracking number)

              Order ID [protected]
              Order time: 03:19 Nov. 23 2020
              Seller's Store name: Different life
              My Contact Name: Croitoru Emanuel

              Seller's address:

              SENGI1
              Unit 04, 7/F Bright Way Tower n.33
              Mong Kok Rd KL Hong Kong

              I ask to have a total refund of 177.70 €

              Aliexpress judgement invalid - Product not as described
              Aliexpress judgement invalid - Product not as described
              Aliexpress judgement invalid - Product not as described
              Aliexpress judgement invalid - Product not as described
              Aliexpress judgement invalid - Product not as described
              Aliexpress judgement invalid - Product not as described
              Aliexpress judgement invalid - Product not as described
              Aliexpress judgement invalid - Product not as described
              Aliexpress judgement invalid - Product not as described
              Aliexpress judgement invalid - Product not as described
              Aliexpress judgement invalid - Product not as described

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                AliExpressShipping

                Several parcels have not arrived. Our order page says confirmation received. Our post office cannot track. They say they did not receive the parcels. That this happens a lot with AliExpress now.
                We have missed buyer protection, because corona problems.
                What can be done now?

                Aliexpress shipping to Cape Verde is almost impossible now.
                Most request shipping cost minimum 40-80 US$
                Some up to 400 US$ for an Item of less than 5 US$
                Very few offer post office, via Cainiao Super Economy, or SunYou.
                We practically cannot use Aliexpress anymore now.
                We used to buy for several 1000 US$ a Year.

                Thanks and best regards Urs

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                  AliExpressAuto air springs

                  I bought a set of 4 pieces air springs from a seller on Aliexpress on April 4 2020.
                  I installed the parts on my car on sep. 2020 because everything was closed at the time due to COVID lockdown, two pieces failed.
                  I informed the seller on sept 21 but he ignored me, there is a warranty for one year on the product I bought.
                  I paid $542.27 for the product but useless.
                  Air Suspension store
                  Order ID [protected]
                  I need help.

                  Auto air springs
                  Auto air springs
                  Auto air springs
                  Auto air springs
                  Auto air springs
                  Auto air springs
                  Auto air springs
                  Auto air springs

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                    Dec 24, 2020

                    AliExpress — vw volkswagen magotan cc radio tape android multimedia [protected] gps navi head unit tesla car audio stereo player no 2din

                    Here is the timeline I have paid for this order on 11.11.2020, the seller told me that he will ship the...

                    AliExpressMis-sold Item based on quick delivery timeframe

                    I ordered an item from Aliexpress seller on 13/11/2020, Order Id: [protected]. At the time of ordering item was showing an estimated delivery time of 7-15 days which was suppose to be between 21/11/2020 - 28/11/2020. Upon contacting the seller on 02/12/2020 (Few days after estimated delivery time) and I was given a completely different tracking number by the seller which doesn't match with the tracking number against my order. I was also told that it can take 40-60 days which is significantly longer than original estimate of 7-15days. I believe this is mis selling.

                    I raised a dispute with AliExpress by adding evidence of estimated delivery time and my conversation with seller but based on response received by AliExpress, I got the impression they did not even read the description and didn't look at the evidence I provided and also referred to old tracking number which I believe is not valid either

                    AliExpress have not supported hence escalating it via this route and hoping for a solution soon.

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                      AliExpressS00000096277873 S00000096279397 S00000096376595 S00000096350457 S00000096314675 UW256197485CN S00000096346805 S00000096353852 S00000096339082

                      I ordered these items in December 2019 and up until now I have only received one of the items I ordered. I initially thought the delay was due to COVID, but after checking in at the Post Office multiple times, I have concluded that the other items were not delivered.

                      I have also ordered some items in October 2020 and the expected delivery date was Nov 12, it is now December and my orders have not gotten here.

                      S00000096277873 S00000096279397 S00000096376595 S00000096350457 S00000096314675 UW256197485CN S00000096346805 S00000096353852 S00000096339082

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                        • Sh
                          Shopper3 Dec 21, 2020
                          This comment was posted by
                          a verified customer
                          Verified customer

                          Hi,
                          With Covid it can take up to 3 months. Some of my orders took longer. They will arrive. If they don't file a dispute with your Bank over the phone A.S.A.P. as you only have around 90 days Good Luck😊

                          0 Votes

                        AliExpressOrdered product not delivered

                        I had placed the order on november 12, 2020, to buy 3 wired mouses from aliexpress. The order number is [protected]. I waited for ages and frequently asked the buyer for the delivery. They also quickly responded to me and asked me to wait some more time. I did, and one day I found that my order was "closed" and it was indicated as "finished". When I tried to contact the seller, again they said, it was a mistake and the product will be reached me asap.
                        Again I patiently waited for some time. Then when I tried to contact the seller, they are not responding to my message. Please find the attached evidence.

                        Ordered product not delivered
                        Ordered product not delivered
                        Ordered product not delivered
                        Ordered product not delivered
                        Ordered product not delivered
                        Ordered product not delivered
                        Ordered product not delivered
                        Ordered product not delivered
                        Ordered product not delivered
                        Ordered product not delivered
                        Ordered product not delivered
                        Ordered product not delivered

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                          • Sh
                            Shopper3 Dec 21, 2020
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Hi,
                            With Covid it can take up to 3 months or more. If the order has closed you can still file a dispute as long it has not passed 14 days. You can contact your Bank within 90 days and lodge a dispute over the phone for a chargeback. Good Luck😊

                            0 Votes

                          AliExpressDell laptop adapter

                          I ordered a adapter for my dell laptop on may 31st 2020. The adapter was delivered on july 02, 2020 and turned out to he defective. After filing a refund for the item I was told that I will have to return the item and bear the shipping cost. Returning the item to china would cost me more than the cost of the adapter itself. I had paid $21.94 for the adapter

                          Dell laptop adapter
                          Dell laptop adapter
                          Dell laptop adapter
                          Dell laptop adapter
                          Dell laptop adapter
                          Dell laptop adapter

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                            • Sh
                              Shopper3 Dec 21, 2020
                              This comment was posted by
                              a verified customer
                              Verified customer

                              Hi,
                              Contact your Bank A.S.AP as you have 90 days depending on your Bank and file a dispute to get a chargeback Good Luck😊

                              0 Votes

                            AliExpress[protected]

                            I bough that item order no [protected]
                            I did not receive the parcel
                            It still in transit no movement for 50 days
                            I checked with Saudi post
                            They said ( no shipment found)
                            I opened a dispute asking for refund
                            Aliexpress judgement was to wait 10 more days to giveore time for delivery
                            Now 11 more days but no change
                            Now I need to know what's next and when I will get a refund
                            Thanks

                            [protected]

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                              • Sh
                                Shopper3 Dec 21, 2020
                                This comment was posted by
                                a verified customer
                                Verified customer

                                Hi,
                                With Covid it can take up to 3 months. When you file a dispute the Seller has to respond. Check in the dispute page the date when AliExpress will step in and make a decision. If the Seller does not respond it will be in your favor and you will get a refund. On AliExpress if you do not get your goods they guarantee you will get a refund. You can also get a chargeback within 90 days of purchase with your Bank. Good Luck😊

                                0 Votes

                              AliExpressSeller does not help

                              Dear Sir/Madam,

                              Recently I bought a radio from a seller (order no [protected]). The radio is faulty and is not working properly.

                              I contacted the seller about this, but he keeps holding me on the line. I've sent multiple mails to the address he gives (external mailadress), I've sent proof through Aliexpress messaging and contacted him numerous times. he still refuses to admit that he receives anything.

                              Please advise me on this, as the seller advertises the product with warranty. However I haven't been able to use it for just one hour, it is already broken.
                              '
                              Hope to hear from you, kind regards.

                              Adam

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                                • Sh
                                  Shopper3 Dec 21, 2020
                                  This comment was posted by
                                  a verified customer
                                  Verified customer

                                  Hi Adam,
                                  If AliExpress refuses to refund if you lodge a dispute lodge a claim within 90 days with your Bank to get a chargeback. Good luck😊

                                  0 Votes

                                AliExpressI had

                                I had ordered family name hearted picture to make. When I did receive it, it had wrong names on it. I did contact the seller and never heard back. My feelings are hurt very bad. I do want the right one with the right names on it!! Also, why won't my payment go through. I have ordered other things recently? I do really want the family one very bad!?

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                                  • Sh
                                    Shopper3 Dec 21, 2020
                                    This comment was posted by
                                    a verified customer
                                    Verified customer

                                    Hi,
                                    Check on AliExpress as other Sellers may sell the same family name hearted to make. File a dispute on AliExpress click on reason as wrong item sent. Add photo's and email what happened or contact your Bank within 90 days of purchase for a chargeback as Seller made an error. Now for your payment not going through are you trying to buy the same item from the same seller if yes she could have blocked you. Contact your Bank and tell them your issue so they can check your account. Good Luck

                                    0 Votes

                                  AliExpressSeller ignoring refund request straight after order, shipment double length of time

                                  The seller for order:[protected] is refusing our request for refund upon initial order, messages between us confirming they are aware, still ignoring refund request and shipping non existent. Aliexpress process is we have to wait 10 days after shipment date, however if the seller doesnt mark item as shipped the not dispute can be logged with aliexpress, total scam,... Umidigi offical store avoid at all cost £170 out of pocket

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