AliExpress

Hello, I made a purchase from you and I canceled it and I reordered the same thing. However in the second time the app showed a message that the payment cannot be made but that amount has been deducted from my account. The issue is there with the second payment. Please find the below reference numbers that I found from my bank (S8563766,S8566604). Please pay your attention to this and help me to fix this by returning the money that is deducted from my account twice.

Thank you,

Best regards.

Read first

order number : [protected]

I have returned the product even without opening the parcel and seller has received it https://mygls.gls-portugal.pt/e/904236125/28806/en

But, I did not get the refund and the dispute closed. I have lost 30 euros & the keyboard also. So, I do not want to do any transaction more with aliexpress. There is no direct way to communicate with aliexpress human support.

this company should not be allowed to sell there products they do not protect there customers they do everything to scam there customers , i have been mislead and sold a product that does not match the number they said would fit , but in reality the number did not match there board, it was different then mine, , so seller once i told him he was not interested in helping me kept saying send product back, so i did now seller will not answer my repeated texts messages, so this company cheated me, i paid for a product the was no use to me and i even paid 30. dollars to send the product back to them, and they still tell me nothing they can do, what a bad company this is , worst i have even seen !

Please see attached photos for tracking number of the returned item & ali express refusing to refund me.

I bought a motor it was faulty & caused a fire burning out all the wiring in the device which cost me £30 to repair.

I was told to return item when they should have said Bin It! Photo of royal mail postal receipt shows the tracking number of my return.

Photo of Tracking shows they received it & signed for it

2 Photos show they refused to refund me

After they said return item & i proved to them they received it.

I have got items week ago and have rapidly reported on the products as it is my right to do so. I explained the amount that I received, in description it’s written 216 pieces but me I received 9 packs inside one pack there’s 8 cards so in total it is 72 cards not 216 cards as described. Help me out with these issues as it is my first order, I don’t want to have bad taste and beginning in your platform.

The seller asked me to cancel the dispute in order to re-send them to me and also to pay 1$ extra. As sellers require money before delivering products, me I require my items after paying the fees included the shipping and customs fee.

I am the most person loosing. It's seller or store that sold the items mistakes. i paid once and I didn't get my products once.

Order id:[protected]
tracking number WC281641121GB
ordered on 5th october
arrived in the uk
psc Atherstone 17th October 01:39
sent to
Peterborough MC ( 59 miles from my address )
send to
Heathrow international lc ( 100 miles south of where i live )
sent to
Heathrow worldwide DC still 153 miles from where i live on 1 November
when writing to them they said it is in the post and within the time frame on 3 occasions, so i called royal mail after 48 day as the package said royal mail 48 so i was going to ask if they changed it to 48 day not hours but i was told the package was lost.
another 2 emails to aliexpress saying it was within the time to be delivered but a third on today on the 5th December 3 calendar months after ordering they sent a email telling me i have to prove it has gone missing ?
I have no idea so i wrote back telling them I had spoke to the post office and they should do so and get the same answer as me.
all emails attached below
thanks for reading
Paul Dietman
Case result of your order [protected]
Yahoo
/
Sent
AliExpress Customer Service
www.aliexpress.com
From:
[protected]@aliexpress.com
To:
[protected]@yahoo.co.uk
Fri, 3 Nov at 10:32
Dear Paul Dietman,
Thank you for contacting AliExpress. The following is the final resolution of your dispute.
Order information
Order id:[protected]
Item Name: Mens Rock singers Elvis Aron Presley cosplay wig Party Punk Elvis Presley Styled Black Hair Wigs + Wig Cap
Package Information
Package Information
CAINIAO_STANDARD WC281641121GB in_transit
Dispute progress
Problems with the order
Judgement from AE Invalid reason proof guide
Purchase Protection is running out, but package is still in transit Invalid According to the shipping information, the package has been shipped out by the seller and it is in transit currently. Since your package is still in protection time, please be patience waiting for the package. Any new update of your package, we will keep you updated timely or you can simply track it by go to "My orders"-"All Orders" and click "Track order". If you have received the package, you are advised to cancel the dispute.
Solution1:Waiting and response
ResponseDays:10(Days)
Log in here to view the details of the dispute.
Best regards,
AliExpress Case Management Team
-------------------------------------------
Please do not reply to this email/message. This mailbox is not monitored and you will not receive a response.
AliExpress Customer Service
www.aliexpress.com
From:
[protected]@aliexpress.com
To:
[protected]@yahoo.co.uk
Mon, 13 Nov at 10:24
Dear Paul Dietman,
Thank you for contacting AliExpress. The following is the final resolution of your dispute.
Order information
Order id:[protected]
Item Name: Mens Rock singers Elvis Aron Presley cosplay wig Party Punk Elvis Presley Styled Black Hair Wigs + Wig Cap
Package Information
Package Information
CAINIAO_STANDARD WC281641121GB in_transit
Dispute progress
Problems with the order
Judgement from AE Invalid reason proof guide
Purchase Protection is running out, but package is still in transit Invalid According to the shipping information, the package has been shipped out by the seller and it is in transit currently. Since your package is still in protection time, please be patience waiting for the package. Any new update of your package, we will keep you updated timely or you can simply track it by go to "My orders"-"All Orders" and click "Track order". If you have received the package, you are advised to cancel the dispute.
Solution1:Waiting and response
ResponseDays:10(Days)
Log in here to view the details of the dispute.
Best regards,
AliExpress Case Management Team
-------------------------------------------
Please do not reply to this email/message. This mailbox is not monitored and you will not receive a response.
Paul Dietman
...singers Elvis Aron Presley cosplay wig Party Punk...
Tue, 21 Nov at 11:31
AliExpress Customer Service
www.aliexpress.com
From:
[protected]@aliexpress.com
To:
[protected]@yahoo.co.uk
Thu, 23 Nov at 10:15
Dear Paul Dietman,
Thank you for contacting AliExpress. The following is the final resolution of your dispute.
Order information
Order id:[protected]
Item Name: Mens Rock singers Elvis Aron Presley cosplay wig Party Punk Elvis Presley Styled Black Hair Wigs + Wig Cap
Package Information
Package Information
CAINIAO_STANDARD WC281641121GB in_transit
Dispute progress
Problems with the order
Judgement from AE Invalid reason proof guide
Purchase Protection is running out, but package is still in transit Invalid According to the shipping information, the package has been shipped out by the seller and it is in transit currently. Since your package is still in protection time, please be patience waiting for the package. Any new update of your package, we will keep you updated timely or you can simply track it by go to "My orders"-"All Orders" and click "Track order". If you have received the package, you are advised to cancel the dispute.
Solution1:Waiting and response
ResponseDays:10(Days)
Log in here to view the details of the dispute.
Best regards,
AliExpress Case Management Team
-------------------------------------------
Please do not reply to this email/message. This mailbox is not monitored and you will not receive a response.
AliExpress Customer Service
www.aliexpress.com
From:
[protected]@aliexpress.com
To:
[protected]@yahoo.co.uk
Sun, 3 Dec at 10:06
Dear Paul Dietman,
Thank you for contacting AliExpress. The following is the final resolution of your dispute.
Order information
Order id:[protected]
Item Name: Mens Rock singers Elvis Aron Presley cosplay wig Party Punk Elvis Presley Styled Black Hair Wigs + Wig Cap
Package Information
Package Information
CAINIAO_STANDARD WC281641121GB in_transit
Dispute progress
Problems with the order
Judgement from AE Invalid reason proof guide
Purchase Protection is running out, but package is still in transit Invalid According to the shipping information, the package has been shipped out by the seller and it is in transit currently. Since your package is still in protection time, please be patience waiting for the package. Any new update of your package, we will keep you updated timely or you can simply track it by go to "My orders"-"All Orders" and click "Track order". If you have received the package, you are advised to cancel the dispute.
Solution1:Waiting and response
ResponseDays:5(Days)
Log in here to view the details of the dispute.
Best regards,
AliExpress Case Management Team
-------------------------------------------
Please do not reply to this email/message. This mailbox is not monitored and you will not receive a response.
Paul Dietman
From:
[protected]@yahoo.co.uk
To:
AliExpress Customer Service
Sun, 3 Dec at 16:46
ROYAL MAIL the biggest delivery company in the UK have informed me the parcel is LOST in the post and not going tom arrive so I would like my money back please.
I was told in the last email to wait 5 days and waited long and now its another 5 days plus
I have been very patient and waited 2 months for the idem and someone could and got here on bicycle in that time let alone a the best and most experienced delivery company in the country.
if i go to the site to chat to the seller they write back a either Chines or another language that i have to try guessing what it is so if they do the same as me they will be told by ROYAL MAIL the parcel is LOST in the post and they can pay for the phone call as i had to to find out this information.
hope to here and get a refund SOON
Paul Dietman
Your disputed order [protected] is awaiting your response.
Hi Paul Dietman,
Important reminder: your order dispute [protected] requires your response. Please log in here to submit the requested info . If no response is received within the given time period AliExpress will step in and handle accordingly.
View detail
If you have any questions, please let us know!
Sincerely,
AliExpress
Order Details Total: ￡13.46
Mens Rock singers Elvis A...
x1
Order Time: Oct 05,2023, 09:53
Payment Time: Oct 05,2023, 09:53
Store:
Shanghai JiangFeng Co., Ltd.
Check my order
Customer Service
If you're having any issues, you can live chat with us or write to us with suggestions. We're always here to help!
Show original message
Paul Dietman
From:
[protected]@yahoo.co.uk
To:
AliExpress Customer Service
Sun, 3 Dec at 18:02
how much longer do I have to wait until you decide in is lost in the post ?
Paul Dietman

Some time ago i ordered two products from Aliexpress (Shop1102611031 Store), but the products had a very bad quality, so I asked for a refund. For the first (small) product, the shop provided the refund very quickly. But for the second (big) product the seller asked me to send the product back to China.

The seller agreed to pay for the refund ,AND pay for me shipping back the product. But even though he admitted he received the product back from me, he refuses to pay for the refund and he also refuses to pay for my costs of shipping back the product. So the seller Shop1102611031 Store owns me 23 euros for the refund, and 26 euros for the costs of me shipping back their product.

I contacted Aliexpress through their agents twice, first time, few weeks ago the agent told me he was going to contact the seller personally and let me know. He didn't. Second time, last week, they sent the complaint to the administration, and the administration wrote me an email that the issue was resolved and closed

AliExpress order [protected]. I ordered a $789.00 USD chandelier from this seller on AliExpress. The item came badly dented in shipping from China to Florida. I sent the seller pictures of the dented chandelier. When I photographed it, the light was on a carpeted surface in my home, still in the plastic inner bag, the way it was found inside the shipping carton.

I sent the seller photos of the damaged light and asked for a replacement, and offered to ship back the dented one.

At first the seller agreed to this, but then AliExpress stepped in and asked me for "valid postal office documents." First of all, what is this? Does anyone receive documents from the post office when a shipment is completed? I don't. And secondly, it is obvious I have the chandelier as I sent pictures of it. So what does this have to do with anything? AliExpress asked me for something that DOES NOT EXIST! The postal service sends no documents. Now I have a badly damaged $750 chandelier from China that is worthless, and a company that will not assist. I say, STICK WITH AMAZON, who protects their buyers.

9/9/23 order id [protected] I ordered 3 five shelves bookcases and I never received them. I was billed $81.23 despite them never delivering them to me. On their website under my account it still stated awaiting delivery as of 10/29/23. I had to order the bookshelves from walmart since I needed them. I have been trying to get my money back from American express but Aliexpress sent them a "proof of delivery" which was not proof because I never signed for the items nor were they delivered.

I have ordered multiple items from Ali Express. This time, along with a lot of other items, I ordered this item from the store listed above:

Cernunnos Horned Animal God Sculpture

I ordered two and got none. When I complained, I was told to check tracking. I did. It never came to my home town in Oregon. The last it was seen was in Compton, CA. I've been refused a refund or replacement. They just keep telling me to check with the post office.

So . . . I went to my post office and they gave me a print out, included with this complaint, that says the item was last in Compton - California, NOT Oregon. I didn't address this to Compton so it is not my issue. Even with this proof, I am told to check the post office.

I know this may not go anywhere but I just felt I needed to say something and if it causes this seller some sales, good. I, for one, will NOT be shopping at Ali Express again. Temu is faster and just as good.

Buyer beware.

Learning Updates

9:38 PM (8 minutes ago)

to support

Dear AliExpress Affiliate Program Team,

I am writing to you today to express my concern about an issue I am having with registering for the AliExpress affiliate program.

I am from Pakistan, and when I try to register, I receive an error message that says "Your current IP address is not matching." I have tried clearing my browser's cookies and cache, using a different browser, and using a VPN to connect to a server in another location, but none of these solutions have worked.

I am very worried about this issue, as I am eager to join the AliExpress affiliate program and start earning money by promoting your products. I am committed to following all of the terms and conditions of the program.

I would be very grateful if you could help me to resolve this issue and allow me to register for the AliExpress affiliate program. I look forward to hearing from you soon. My email id is mentioned below.

[protected]@gmail.com

Thank you for your time and consideration.

Sincerely, Waqar abbas Khokhar

Order ID: [protected]

Order placed on: Aug 22, 2023

Payment method: Credit/Debit card

kiran soneji

+1 [protected]

1547 Ridge Climber Rd

Knoxville, Tennessee, United States, 37922

Wrong ordered deliverd with game cassatte with wrong name, when I track the ordered my package deliverd to Miami FL inplace of Knoxville. I tried to contact seller and aliexpress - both telling goods deliverd and order closed. I recieved very cheap game cassatte which I didnot ordered, When ever I tried to contact Aliexpress than is says order delivered and close.

Pictures attached.

AliExpress advertised a ME440 Analyzer for an amount of $295, which I bought on 22 September 2023. The package arrived in South Africa on 30 September 2023, and I also paid the required custom duties.

When I received the package, it only was an aluminum case, which I did not order. The ME440 Analyzer was nowhere to find.

I contacted the seller which told me that they sent the ME440 aluminum box that I ordered. I told the supplier that I never ordered an aluminum box but that I ordered a ME440, and I sent the supplier a screenshot of the of the advertisement. The supplier agreed with me that there wasn't even an aluminum box on the advertisement I sent them.

AliExpress decided on my behalf that they will refund me partially with $175 without consulting me. I lost $120 in the process, and I still await the refunds.

My name is Belinda Wilcoxson

This issue has been going on since mid September, what I have experienced with a seller and Aliexpress customer ser, is so

UNBELIEVABLE. I wish I had screen shot a lot of the verbal abuse from the seller and AliExpress Customer Ser. Who told me they were taking over this case.I ordered 2 Track suits, both of the sets, the pants were too short for my son, he is 5'11 in height, One set did not come with the hoodie that was a part of the tracksuit, it was missing.

I went through hell with that one also, I have no reason to lie, that seller kept trying to tell me I only ordered pants, and kept denying the refund, I kept being denied the appeal over and over, before I suppose they finally saw they were wrong about the track suit set and finally refunded the money just last week. Yes I took it upon myself to return both tracksuits due to my son, who could not wear either. {WOW} the merchandise speaks for itself, the photos, information and sku numbers for whatever a person is ordering all info is there for the reason anyone wants to place an order. Mr. Zhang, you have no Idea what I have experienced with all these people, I had to keep sending pictures of both orders, the order # anything that was needed over and over, I sent it, BESIDES being asked to measure the pants from the seller and AliExpress Customer Service. I have tried and tried so many times to communicate with the seller after being denied and rejected a refund and appeals, saying not not enough proof, even sending the tracksuits back. BOTH the sellers and AliExpress Customer Service, ask me where and who gave me the address to send the returns. Everyone of the sellers along with AliExpress tried to make it seem like I was lying. {OMG} What I have experienced with these sellers and AliExpress is so {UNBELIEVABLE} Well I am going to send you the info of the return address, along with a few statements from these people, even a kind person, but she was overruled. The seller of this issue just stopped communicating, I even said I was willing to just exchange for something else if it is that deep to keep the money that is less than $20.00. This is where I got the return address from the package that was sent with just the pants & missing the hoodie. This is the other tracksuit from the seller denying me and rejecting me A REFUND, even though the merchandise has been returned. THIS CAME FROM A REP NAME {GEM} I WAS JUST COMMUNICATING with oct. 13 SHE SAID TO ME Thank you for the screenshot.- THE ONLY PERSON WHO WAS SO KIND TO ME

May I ask for the order number please?

Thank you very much.

I HAVE SENT EVERY THING SINCE I ORDERED AND RETURNED THIS ITEM

Order date: Sep 5, 2023

Order ID: [protected]

Copy

Order details

Seller:

Shop1102989242 Store

2 Pieces Sets Tracksuit Hooded Sweatshirt +Drawstring Pants Male Sport Hoodies Running Sportswear Men

yellow black, M

$13.07x1

On-time guarantee

Total:$17.57

Thank you for the information let me check it for you

16:28

Thank you for waiting

In this case I'll help you have a refund for this item since the item as was returned

please stay on the line

Hello, Please reply as soon as possible

I'm here

In this case please allow me to submit a report for you

THANK YOU SO MUCH

You have been nice to me. Consider my efforts as a token of saying thanks to you.

THE NEXT DAY I GOT THIS AGAIN & AGAIN

AliExpress Customer Service

Sat, Oct 14, 8:53 PM (3 days ago)

to me

Dear Customer,

Thank you for contacting AliExpress regarding your order [protected].

We are regret to inform that your appeal request was closed.

Regarding this request, we have carefully revisited all

the proof provided, including the newly updated proof and found that the proof is not effective enough to prove your claim. And now this request has exceeded the AliExpress protection period.

Your kind understanding and cooperation will be appreciated.

Note:Please do not reply to this email/message due to reply can not be received in this mailbox. If you have any further question, please visit our Help Center at https://service.aliexpress.com/page/home?spm=a2g0o.home.1000001.2.650c2c25YXjwwE&pageId=17&language=en

Respectfully,

AliExpress Customer Care

www.aliexpress.com I GOT THIS SAME REPLY ON OCT, 12 2023 SEPT, 26 2023

I WOULD REALLY APPRECIATE YOU TO GIVE SOME ATTENTION TO THIS UNKINDLY SITUATION, AS I SAID BEFORE

I AM WILLING TO EXCHANGE FOR SOMETHING ELSE IF THE SELLER REALLY NEEDS TO KEEP THE MONEY, THOUGH I RETURNED

THE ORDER.

THANK YOU VERY MUCH

BELINDA WILCOXSON

I ordered an automatic soap dispenser from Ali express and the order number is [protected]

First the item is not working and second seller does not wanted to provide resolution

I contacted help centre and they say wait for 8 more days

Is tthis the service you guys are providing?

I hve been sending the proposal to the seller and they just rejecting it everyday

its not about the money but the hassle i am facing here

The seller website says they refund if product is not as described

Bom dia, Sempre verifico seus e-mails e gosto de ver os produtos oferecidos. Comprei de seu fornecedor Azdome Oficial, Câmera Veicular modelo M550. Gostei muito do produto, de qualidade e chegou muito bem embalada e no prazo combinado. Infelizmente tive um problemão com o componente que fica dentro do veículo, (Componente que filma para frente e para o interior do veículo), entrei em contato com a Empresa para comprar somente este componente (tento todos os outros componentes ainda na caixa).

A resposta da empresa foi que eles não vendem componentes separadamente, acho errado o fornec3edor deixar de vender peças separadas, eles estão querendo que eu compre outro pacote completo, mesmo que tenham oferecido desconto, não acho justo. Insisto para a compra somente deste item que eu quero.

Ainda verifiquei outras câmeras deste tipo em outros fornecedores do AliExpress e eles vendem separadamente.

Gostaria de sua ajuda junto a Azdome para me fornecer o componente interno do veículo (Componente que filma para frente e para o interior do veículo). Obrigado pela ajuda. Paulo César

Please note I ordered and paid for 3 glasses and received them a few days ago. The glasses are too small for an adult and I have repeatedly asked( via you message system) LS John to replace them with an adult size, his answer was to stretch the glasses! I advised him that the glasses cannot stretch to fit an adult face. I asked him to issue me a refund and a prepaid envelope so that I could return the glasses as the description was not correct.

Now he comes back that he does not have a prepaid return system.

Please issue a credit for $18.72 per your Protection Guarantee.

Thank You

Phil Harber

[protected]@cslgroup.us