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AliExpress Customer Service

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AliExpress Customer Service Contacts

№ 699 Wangshang Road, Binjiang District
Hangzhou
China - 310052

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AliExpress — Complaints & Reviews

J
Jun 14, 2019

AliExpress — bad mouth behavior to customers

I bought a necklace from bala bala and when i received it it was larger then the ones i bought from other...

AliExpresszac4410051 store

The seller ended buyer protection before the order was finished. I did not receive the product, I've contacted the seller and she wants me to buy new products so she can ship the order that is already paid again. AliExpress does not offer any kind of support because the buyer protection is expired.

I do not recommend this website to anyone. I will never buy from it again!

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    B
    Jun 13, 2019

    AliExpress — homtom ht37 phone

    I bought and paid for the phone. When it arrived here it was in perfect condition but didn't work properly...

    R
    Jun 13, 2019

    AliExpress — marvel t-shirt 2019 new fashion men cotton short sleeve

    Hello Sir, My order is not dispatched but when I track the order it shows the order is completed and...

    AliExpressalmost everything..

    Hi..
    I am vrinda and I added almost 50 items to my cart and was planning on buying it but because of fluctuation of prices I made it 30items.. And I was planning on buying it today..
    But today when I open my cart.. All my products are gone.. I am having my graduation week and was willing to wear those for travelling and all.. I want them all back.. So I can order for the same price I put it in the cart... I am new here.. This might be the first time I am ordering from ali express.. I also told my friends about it and we all all planning to buy in bulge.. There are no coupons cor bulge buying.. Infect there is no cloth in my cart itself.. I want to buy those bad.. Please check if the respective shops still are willing to sell are few more pieces... I don't wanna lose my trust or my week because of a policy.. Please

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      We are here to help

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      AliExpresssmartwatch states delivered/ I have not received it.

      I ordered a smartwatch.
      It got delivered at june the 7th.
      I got an email that day around 10 / 11 AM saying my package has been deliverd.
      I live in a flat. We have very small mailboxes a package does not fit in.
      I went and check, nothing and no note.
      It says its has been delivered at 8 AM. Here in the Netherlands even the normal mail doesnt start that early.
      So my package is gone I think someone stole it.
      They wont provide me with the dutch track and trace.
      They give me [censored] about opening a dispute that doesnt work because it says delivered.
      Clearly im not getting my money back!

      Dont order anything above a dollar or 2.
      Make sure its something tiny.
      That way it goes trough normal mail those things do arrive.
      But this is the first and last time I will order something larger.
      I am glad it was a package of 8 euros. And not more.
      Because if you order something expensive, bye bye money!

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        AliExpressproduct and service

        [protected] order I'd

        I have ordered 6 products of which I have received 5 .
        I put in an investigation where it states I have received it . I have disputed the matter. And AliExpress has denied the details I have provided. No one is taking responsibility not the shipping guys. Auspost states it was delivered. But I checked . I didn't receive it. Or it was not there when I checked I have confirmed all my other orders. I'm not saying UL have lost it. I'm just saying I didn't receive it.
        It doesn't feel right being charged for something I didn't receive.
        I'm very unhappy about the decision. I may not continue with AliExpress as this is a second instance that has happened.

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          PC Nanny Storeseller send a flawed motherboard

          I am an "old and loyal" buyer. I also have only words of thanks to Aliexpress. However, I bought a product from the site and I received it flawed. I talked to the seller, and after a long conversation he understood and he wanted to change it, but he asked me for extra money (for shipping). I think the mistake is not mine, so I should not pay anything extra. how do you help me solve the problem?
          It's about PC Nanny Store (seller) and Order ID: [protected] Order time: 03:17 Dec. 15 2018 (a motherboard). Thank You.

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            AliExpressaliexpress in general

            My name is Mihai Michael a platinum member since 2017.
            At this time I would like to make a general complaint of degradating services of your company, it was not over 6 month month ago when your as ervoces were fast and reliable however since you introduced the extended purchasing and guarantee most of your ex quality sellers have now been taking advantage of your policies and our orders arrives with 3 months delay or never, your company has become a terrible shopping platform which I internd to give up on as your competition, Lazada for example is offering much much faster delivery time .
            My last orders and my wife orders have arrived with terrible delays or never arrived, we both have opened disputes with sellers and we are very unhappy.
            Lastly, if this business AliExpress doesn't return to normal Asap we shall recommend all our friends not to use your services anymore.
            We are very very dissatisfied with AliExpress and we will stop using your company.

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              M
              Jun 04, 2019

              AliExpress — nike air max 90 ultra se men's | product id : [protected]

              Dear Respected concern I am feeling disappointed for the captioned goods for which I paid long before but...

              L
              Jun 04, 2019

              AliExpress — fault in function and damage package

              Hi Bought a mobile and I received it so late with damage package and when I charged it Or I used it has over...

              L
              Jun 03, 2019

              Mery He Shop2938011 Store — tablet/case - cover peeling off

              The case Tablet/Case came when I saw it the sides were peeling off. Contacted Vendor Mery He Shop2938011...

              A
              Jun 03, 2019

              AliExpress — smart watch

              I ordered Smart watch through Ali Express with DHL shipping to get the item faster. The first supplier...

              AliExpress / Shop4992287 Storetwo dress

              I bought two clothes from the AliExpress dealer named "Shop4992287 Store" but now the products are non-existent and addressed to Australia. I live in Italy, in Europe! How can I get my money back? He cheated me.
              In his company profile AliExpress does not present any kind of feedback but only the number of followers. How is it possible that there are these subjects on that site?
              Is there a toll-free number I can contact or will the AliExpress website help me in other ways? How should I proceed to file a complaint?

              two dress
              two dress

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                • Vi
                  viki0308 Jul 21, 2019

                  Én is egy ruhát vettem tőle, nem érkezett meg, vitát már nem tudok vele nyitni, több emailt írtam neki, semmi válasz. Mit lehet tenni? Segítsenek!

                  1 Votes
                • Re
                  İrem Jun 05, 2019

                  Hello there . this user cheated on me. Did you find the solution? Did you get your money?

                  0 Votes
                • Co
                  Covino Maria Eleonora Jun 21, 2019

                  @İrem Now I open a controversy

                  0 Votes

                AliExpressmail service

                I have been having trouble with the postage service ali express sellers use for a while now. I have 11 orders from late march, early april that have never arrived.. I have two friends who has also not received many orders in this period also. The only orders I have received have used a different postal service for which I have paid more.. Have they changed postal service or maybe there is a problem with the airline. I will not be buying any more if this is not fixed.. Thanks

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                  AliExpressproduct described

                  You buy one thing they send you a different thing. and no money back. if you want money back you have to return these, lose time and money to send products back that you didn't order. There is no buyer protection just loosing money. The products that they sell are some off them counterfeit. like helmets they say a brand and you receive a completely different cheap one, badly made.

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                    AliExpresssamsung mobile screen protector

                    Hi, im from melbourne. On 30th May I was scrolling through some mobile protector. I selected a product and shared my debut card details. The next day i found 8 transactions to a random seller from Aliexpress in my ANZ bank account. Amount has been deducted, no email has been received, neuther any recird of the product which I've purchased.

                    Please contact me for more details.

                    Suliman Ali
                    [protected]@gmail.com
                    [protected]

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                      S
                      May 28, 2019

                      AliExpress — purchase of hair bundles

                      My parcel has not yet arrived after 3 months ( was suppose to arrive within 7 days after order) . The parcel...

                      AliExpressunreceived orders

                      Unfortunately there is a problem as I asked the incoming orders, to be delivered to egypt,
                      Order id: [protected],
                      Order id: [protected],
                      Order id: [protected],
                      Order id: [protected],
                      Order id: [protected],
                      Order id: [protected],
                      I said I asked such order's on 23/4/2019, more than one month back,
                      But unfortunately there is a problem as some of them hold on customs, other's not delivered yet,
                      now i'm in saudi arabia not in egypt, so, I need to cancel all items and return my money back,

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                        AliExpresspermanent make up store

                        Hi
                        I'm a professional tattoo artist exercing since 2009 and i'v been using many types and marks of ink such as Panthefa, sumi, eternal, intenze ink etc.
                        First time i brought from that store and 9 of my clients have been infected. I'v made an investigation on the blog and comments of other buyers on ALIEXPRESS and understood that this seller was a fake. I'll take legal actions against the store and ALIEXPRESS because i'm in lost of 550$ of my last week work. Hope that you are serious about fake article and pay attention to your buyers. You can see the photos of my past tattoo made with that ink
                        Best regars
                        Dany Cotte

                        permanent make up store
                        permanent make up store
                        permanent make up store

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