AliExpress

I made a purchase on September 10 of six lengths of 15180 Aluminium Profile Extrusion from AliExpress listing by Zhejiang automation factory Store.

The listing quoted $147.25AUD for shipping which I accepted and completed the purchase.

I received a message from the seller today saying that the shipping cost has gone up and asking for an additional shipping amount of $90.

I have re-checked the sellers listing for this item today and it is STILL quoting $147.25 for shipping. Surely, if the shipping has genuinely gone up, shouldn't the listing be updated to reflect the higher cost BEFORE another seller is caught out as well? Since it has not been updated then I do not believe the seller is being genuine and is luring buyers with a false promise.

Another ambiguous issue is that the graphics on this seller's listings actually say "Free Shipping", obviously to lure buyers to his shop. I have previously experienced this with this seller on another purchase.

I believe this seller is using dubious practices to gain the attention of buyers and needs to be brought into line by Aliexpress.

In the meantime I have sent the seller a message declining to pay the extra $90 shipping and stated that I believe he should honour the original purchase. He responded by saying "Sorry this price cannot be sent". If that is truly the case, he would not be STILL selling the same item and quoting the same original shipping cost.

I do not seek a refund of my money as I believe the original purchase should be honoured. If, however, Aliexpress cannot, or will not assist me to receive justice from this seller THEN I will seek a refund and will cease to use Aliexpress altogether in the future.

I have attached a picture of the original listing including the "Free Shipping" graphic which apprears on many of the seller's listings, even though there is NO free shipping.

I placed an order 8007238813445008 on 01.12.2019 and I have not received it until today 09.09.2020.
There isn't anyone you can talk to and there isn't any mail address. All you can do is to send a message where it takes a lot of time until you get a response.
My package was send back to china with awb [protected] and they refuse to return my money or give my package. They send me to alikafeii trading co., ltd. And they send me back to aliexpress.
It was not my fault that the package was returned to china.
Aliexpres sent to the romanian customs service an invoice with a lower value than the one I paid. I paid 163.89 usd and the invoice issued by aliexpres was 54.63 usd.
I want my money back or send me the package with the 3 solar lamps ordered.
Please help me!

I bought a navigation from Aliexpress site, which was not good for my car, it cannot be used. I discovered this after I have ordered and paid it, discussing with the company technique person.
I had made return to sender, but the issue is that the product is stucked în France.
I tried to solve the issue with seller and they blaim me for this, telling me i have to pay taxes and send the parcel again. But i live în Romania and the parcel îs stucked în France as they delivery from China to France stop and after to me.
I gave them the tracking link but nothing îs solving. I told them that they should complain the local post, as îs on their delivery back to sender.
Here is the link
https://m.17track.net/ro/track#nums=CH101972138NL
I wrote also to Aliexpress and nothing changes from 2 months.
Hereby i have print screen from discutions with the seller.
As I Sent back to sender the package i want my refund.

I received my package yesterday 9/3/2020 but it was missing 3 packs of violet beads. There was a label from my post office covering up the aliexpress label. I managed to expose the original label. I translated from Chinese to English and it clearly stated to eliminate the violet beads. Those are the ones that are missing. I opened a dispute and uploaded all my evidence including the original and the translation. Aliexpress found my claim invalid. I've been missing a lot of items lately and I dont want to shop with aliexpress any longer

I get this item from aliexpress edislight 13pcs white ice blue canbus led lamp car bulbs interior package kit... Item was unsafe to use in my car as have left damage was nearly bruned my car seller didn't refund the money even he is saying on the details he have worranty for 1 year seller was scammer as he didn't follow the instructions on aliexpress..

Well I am using the Energy Lab, I played for the UMIDIGI A7 Phone at 28-08-2020 I reached the goal 100000 and there where still 25 available but I cant claim the price! I also contacted the support service and they escalated the case [protected]) and should within 48 hear from them. Now [protected]) still no reaction, so I contacted the support service again and now the case is escalated again and so I need to wait again for 48 hours.

I opened a dispute and it is not moving. Order [protected] did not arrive for four months and the dispute is not moving.

I made a order on AliExpress with Spain shipping. The seller shipped a defective item. I asked for a refund, as the Bluetooth phones don't work and are garbage.
AliExpress decision is: if you want a refund you have to ship it back by your own costs... To China! Which means shipping costs to return are almost same as I paid for the item. This is how AliExpress and sellers fraud the people!
They know you will not return the defective item and pay 8€ return! Fore AliExpress are thief's and they work with the sellers. Stop buying on AliExpress! They will fool you and treat customers like [censored]!

My parcel monocular telescope rejected by security check point bejing by china registered air mail
Tracking number. RE122114679CN
Pls inform me about current sttus

They took 260 out of my account. I've never even heard of this company. I'm super pissed and I need that money back

I have Placed this order 8014882724298261d long ago and after long waited for delivery, unfortunately, the seller has failed to deliver my item and now he try to refund the amount instead of resending the item.

they are claiming that, the item not available any longer but it is on sale on their websites.

It is not acceptable how the seller behaving, and I need my item instead of refunding the payment.
There should be a legal penalty for those who treat the customer in such a disrespectful manner and the buyers should be reworded for the misselenuse of the seller.

I placed an order in the amount of 45.79€ that was not delivered, however in tracking it says it was delivered. In my local post office I was told that the order had not passed through there (all my orders go through that post), and they were only able to show me the information that the order was delivered in another area of my city. I suppose there was a change of address, but no one (both in my local post office and aliexpress) can tell me any more.
I asked my local post office for more information but they said that they could only do it if the seller send some documents as proof. I got tired of trying to talk to the seller, making a refund request, trying to contact aliexpress support. All of this was unsuccessful, and I strongly believe that my complaints were seen only by aliexpress bots.

Order ID: [protected] View Detail

Order time: 17:07 May. 19 2020

Store name: OnceUponATime Store

View Store | Contact Seller

Order amount:

NZ$ 31.81

50yards 1" 25mm Bees printed grosgrain ribbon for party gift decoration DIY handmade materials

When it arrived it was a different colour to the one I bought.

Seller said they would replace it, then mucked me around until too late to do anything.
I have messaged again and nothing. Haven't received anything.

Order: 3005078686437676 -
Ordered Earmuffs to fit SORDIN. I got the Comtac instead (That's another brand, and doesn't fit) as you can see on my video, they are too small (as comtac is), and thus don't fit my Sordin's.

Sizes are different, and DON't fit.!
Thus: I recieved the WRONG model, and wish to be refunded.

(Addes pics and video with this message)
In pics you can see the size differences (look closely). In the vid. you can see the new one doesn't fit. (They just fall out fall out).

Height of new one is also almost twice as much, and not correct at all.
Most important: they dont fit and fall out of place.

My dispute isn't processed correct, and need to be rewarded/ refunded.
I am very unsatisfied about the product, and the dispute process

I Paid extra 60.44 USD for fast shipping in feedex but seller send in the normal aliexpress standard courier service(Free shipping ) already i tried to contact the seller more than 4time there is no reply from the seller i paid extra 90 % from the product (Product cost 71 USD) Please rsolve the complian

More than 3 months I didn't receive the item, I complained to customer service to refund my money they let me wait 10 days then after 2 weeks I tried to contact with then.. But no one answered me I waited another 2
Weeks then I tried again.. But no one care, now I didn't get the item or my money and no one care... So bad.. Iam disappointed

I make 2 orders from aliexpress lp00175564256400 (99990000647138) and lp00174546033330 (99990000612071). Both orders disappear after long investigation I find out that both parcel was lost by china forwarder cainiao.
For my demand to aliexpress to return my money. No any help for customer and no money return. All things to investigate were parcel is lost must be done by aliexpress not buyer. So aliexpress is fraud company which grabbing buyers and stolen their money. I ask to stop aliexpress business all over the world, because of criminal activity of aliexpress

I ordered a product on Aliexpress. Not arrived. I opened a dispute. The seller persuaded me to order another product and he refunded the amount as he could not directly transfer it to my account. I agreed. I made another order. The seller just tells me to pay for the order. I didn't get the product or my money back. The seller pulled the time until I can't report him.
Intellisafe Store is the company name on Aliexpress - Do not buy from them!
The company name - Shenzhen HengZhiHui Electronic Commerce Co., Ltd

The items was sent to general post not to the p. o box updated in the adress which make an extra 15 qar for each item I order

I need to have this 15 qar back into my card before I pay it

Please reply at me asap

My email :[protected]@gmail.com

Item Automatically confirmed as received soon after seller shipped ? tracking number shows item actually delivered 2 weeks later than that to an address 3000klm away in Victoria and I'm in Western Australia. Unable to open dispute as already comfimed as received but tracking shows delivered 2 weeks later, Seller offered to Refund or Resend and did neither.
Trying to complain on the Website you just go around in circles with EVA.