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AliExpress

www.aliexpress.com

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1.1 12 Reviews 1806 Complaints
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AliExpress Complaints Page 15 of 91

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C
2:32 am EDT

AliExpress stereo

bought a stereo for 280.00.
Was told this was compatible with my car.
item did not work at all after installation.
Sent them photos and videos and yet neither the seller or AliExpress helped me
15 day dispute lapsed and was told to deal with the seller direct. seller was not helpful at all. went back to aliexpress and they couldnt help me either.
dishonest sellers and not helpful

Desired outcome: Refund

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I
9:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AliExpress Delivery Pending

Dear Sir/Madam

I placed 1 (Order number : [protected]) 1.5month before, your website is showing since [protected] your parcel at destination office for final delivery. to date i don't received yet. Please let me know about this.
Hope for your early response & kind response.
i'm using this website since long time ist time i'm facing this problem

Regards,
Israr Ahmad
[protected]
[protected]@yahoo.com

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A
3:46 am EDT
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AliExpress Ordered 2 items same time. None received. One paid back; one not

This is ayhan.2021/5/3 ordered 2 mob. Phones. None received. For one pay back made, for other one payment not accepted. Order no:[protected]. Why one made other one not, no answer for that. Same order same reasons. Sorry to see aliexpress does things unfair. I waited for 5 months; nothing received but also lost money. Awful service

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S
2:46 pm EDT
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AliExpress Refund for a mobile phone has not been issued by D-PHONE Online Store

Aliexpress seller D-PHONE is not issuing my refund (Order ID: [protected]). As soon as the product (mobile phone ) arrived at the customs processing center, then held by customs and next returned to the seller (Tracking number: RB869203778SG). I would appreciate your help to resolve this matter as the seller keeps ignoring my request for a refund.
Thanks you in advance.

Desired outcome: Full refund

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I
11:21 am EDT
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AliExpress Administration's behavior during dispute.

Administration instead saying that flaw with proof and giving time to provide another proof waited for ending time for providing proofs sayed that there are flaw with proof and instantly ended dispute in seller favor not giving chance to provide anything else. Plus administraton don't send any notice on appel for two weaks and looks like don't planing doing it at all .

Desired outcome: Relaunch dispute and give proper opportunity for providing proofs.

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L
1:02 am EDT

AliExpress Oppo F11 pro front camera

ordered 22/7/20 from store MIXUEWEIQI
sent a message as to when it would arrive they told me it is now out of stock I ask for my money back including the delivery etc, they say" you open dispute" of course I cannot open a goddam dispute because it needs to be sent. and of course their is no facility on my app to find the cancel order button to initiate refund, This is absolutley ridiculous the store has now stolen my monet and you have helped them scam me.

Desired outcome: complete refund of course

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B
9:09 pm EDT

AliExpress delivery by Cainiao

I have 4 items that were sent to Thailand over 55 days ago using Cainiao delivery and all have vanished ...now Aliexpress has the waiting time for delivery 75 days before a dispute can be lodged ...this is really poor service and from now on I will not be recommending Aliexpress on my internet forums on mechanical repairs but turning members back to Ebay for a better service and better product
order numbers
[protected]
[protected]
[protected]
[protected]

Desired outcome: total refund and the banning of Cainiao delivery until they get their delivery system right

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B
5:54 pm EDT
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AliExpress Motorcycle rearsets (race footpegs)

Aliexpress dispute: I am another stupid Westerner conned by Aliexpress.
Order No: [protected] - $318.48
Dispute Reason: Model not as described
I have not supplied photos or other evidence as Aliexpress and the merchant have my evidence.

Aliexpress are the middle-man and enable a merchant to sell on their platform, this means Aliexpress must accept the responsibility for a merchant's misconduct.
An Aliexpress merchant supplied a product different to the advertised and purchased product, after contacting the merchant without an outcome, I raised a dispute with Aliexpress.
I provided correspondence and photographs to evidence my complaint, Aliexpress judged against my complaint, upon appeal and further evidence Aliexpress again rejected my complaint.
Aliexpress dismissed my claims even though Aliexpress did not understand my complaint; the merchant sent the wrong product and Aliexpress could not differentiate between the photos of the item on the merchant's site against my photos of the product delivered? The product delivered isn't fit for purpose. From my photos; the difference between the correct and wrongly supplied product is obvious.
Aliexpress doesn't understand the complaint nor contact the merchant, yet can make a judgement in favour of the merchant's wrongly supplied product, how does that work?
Deliberately; Aliexpress make it difficult to raise an issue as is to navigate their site; Aliexpress make a judgement without actually understanding the complaint nor contacting the merchant? I can understand why a customer would give up on pursuing the correct outcome, even though the Aliexpress judgement is unfair and unreasonable.
Bizarrely, Aliexpress make the following statements: "we can not judge the problem." And; "the message history will not be accepted" (Aliexpress does accept the messages between the Customer and the merchant evidencing a problem). And; "the evidence you provided is regarded as invalid eventually." And; "After checking, I find your dispute has been closed with 0 refund because you didn't provide valid evidence". And upon my appeal; "You got only one chance to appeal your dispute, please submit this form with actual reason and valid evidence." And; "You and the seller did not reach an agreement. The refund amount will be based on the previous solution." (the merchant disregards the problem and this is sufficient grounds for Aliexpress to dismiss and rule in the merchant's favour?). And; "Please take easy that AliExpress will handle for you even if seller refuse to refund you after goods is returned." The Aliexpress solution is, at our expense we return the wrongly supplied product and the merchant would refund my purchase, I return the product and pay the return shipping, but the product is never refunded, that's a great Lose/Lose scenario.

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C
8:21 am EDT

AliExpress Shop cancelled order.

I need my refund please. My order never came. no order recorded. Shop cancellec order, so where is my refund? I have asked many times but my order cannot be found. However I have a record of it. The sellar said oder cancelled. Order is: 2.4G Glider Airplane RC Plane Drone Frsky 200m Detachable Wing Structure Reinforced Concrete Aircraft Kit Kids Toy for Children Total: US $63.2, Order no. [protected] Your tracking number: QP031639178GB

Please let me have a refund. Conrad Helft

Desired outcome: Refund please

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C
10:34 am EDT
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AliExpress I ordered a glider some time ago and it never came. They can;t find my order, yet I have proof.

Order no. [protected]

Your tracking number: QP031639178GB

I think maybe you have mistaken a previous order for a more updated one. US $63.2 [protected] Your tracking number: QP031639178GB. Please look into this and let me have a refund. Conrad

This order I have received. WLToys WL F959 SKY KING R/C Helicopter Spare Parts Accessories

Desired outcome: I want a refund

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Update by conhelft1
Jul 28, 2021 10:37 am EDT

I can;t get through to them. They take me in circles ND GETTING NO WHERE

Update by conhelft1
Jul 28, 2021 10:36 am EDT

Good news regarding order [protected]
Expect to see your package soon!

Hi conrad helft,

Order [protected] has been shipped! You can click below to track your package, check delivery status or see more details. (Note: It may take up to 24 hours to see tracking information.)
Track my order

If you have any questions, please let us know!

Sincerely,
AliExpress
Order Details Total: US $63.24

2.4G Glider Airplane RC Plane Drone Frsky 200m Detachable Wing Structure Reinforced Concrete Aircraft Kit Kids Toy for Children
white x1
Order Time: [protected]:55
Payment Time: [protected]:55
Store:
HIMISS Remote Control Store

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F
8:09 pm EDT

AliExpress I am complaining about a refund of 211.06 usd from pagani official store, which they have not settled.

I am complaining about a refund of 211.06 USD from PAGANI OFFICIAL STORE, which they yet not settled.
When we first approached them about this, they wrote to us that they have credited the money to the credit card we used to purchase the item on behalf of our client, but when we checked with our bank statement and also contacted Lloyds bank in the UK, we found no payment from PAGANI OFFICIAL STORE. We have exercised patience long enough in this matter and just recently we decided to remind them about this refund and realized they have even changed their name to Trendy Men's Watch perhaps, to avoid paying us. This is fraud and we demand our money from this PAGANI WATCH store as it is not a good reputation for Aliexpress. Please can we have someone to look into this case ASAP. Should you need more information about this, please contact us. Thank you.

Desired outcome: We want the company PAGANI OFFICIAL STORE to refund us our money that will continue to keep us in business.

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D
4:10 am EDT

AliExpress Goods Not Received

Good Day,

I have purchased parcels 3 times from through AliExpress and have not received any of them.

Order number [protected] March 2020 Tracking #RB926815395SG
Order number [protected] March 2020 Tracking #RB927034427SG
Singapore post have advised they have not received these parcels, they did not leave the China warehouse.

Order number [protected] October 2020 Track #LP00410056507470
DHL have advised they cannot find that number in their system and their this does not match any of their regular tracking numbers.

I would be most grateful for you assistance as I cannot just accept just throwing $121, 73 down the drain.

Kind Regards,
Tracy Edwards

Desired outcome: I would like to receive my orders and if that is not possible, I would like a refund.

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5:01 pm EDT
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AliExpress S21 Ultra mobile phone

The phone is not as described by seller. The specifications of the phone are different and very inferior. The memory is much less at only 1.3gb. I have sent evidence but this has been ignored. AliExpress asked for evidence of what is shown on the phone, however what is shown on the phone is false according to test apps and Google apps. Without sending the phone back I can't prove my case. I would have to pay the shipping cost which is probably more than the phone is worth.

Desired outcome: Full refunf

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M
5:54 pm EDT
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AliExpress Bluetooth soundbar

Made a purchase from your establishment did not receive it they shipped it out I did not choose a shippers they did. Shipping number is 813-[protected]-6 5612 they never sent me my product i'm still waiting they won't respond back to me I sent him several messages asking about it no one's responded back.

Desired outcome: My product or my money

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M
12:28 am EST

AliExpress I have order seller not chipped I cancel and not receive refund

I have order seller not chipped I cancel the order but fund mot received untill now
[protected]

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J
9:27 pm EDT

AliExpress Account hacked and delivery address outside Australia

meshmar hagvoul, 5/7, 7831, qiryat shemona
IL
I live in Sydney Australia I've bee in Getting order confirmation for things I haven't ordered and delivered to above address I need all
Orders under joumana fares cancelled

https://trade.aliexpress.com/order_detail.htm?orderId=8135480588022481&edm_click_module=body&tracelog=rowan&rowan_id1=buyerPayOnlineSuccessToBuyerV2_1_ar_SA_2021-07-17&rowan_msg_id=2481813548058802$d28a2f0396c342b0bee958f831858f06&ck=in_edm_other

Desired outcome: Cancel orders

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R
9:20 am EDT

AliExpress Refund

Hello i ha e ordered a product, and failed in delievery. Then i ask seller for payment refund and they just ignore me and aske me to dispute. I csnt dispute its over 15 days since the delievere took 4 weeks and never arrived. Very bad!

Desired outcome: 20.69

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R
6:01 am EDT

AliExpress Customer service

Hello I am from Mauritius

I received my products recently after 6 months waiting because of pandemic our borders were closed.

Meanwhile I had no choice than to ask for refund to all sellers.

Now my account has been disactivated and I cannot order anymore.

I am willing to contact sellers to pay back items received too.

How can you help me please to reactivate my account?

Thank you for your help.

Desired outcome: +[protected]

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S
7:11 pm EDT

AliExpress Four lightbowl toilet lights received do not work. Will not switch off.

Received four lightbowl toilet lights from company yy006 order no
[protected] one had part of the battery case missing the others switch on but will not switch off automatically. These lights are unable to be used. Dialogue withyy006 was commenced shortly after delivery but has now expired on 15 days without resolution. Disapointing as these took an extraordinary time to deliver and do not work. This company yy006 does not appear to be able to resolve this satisfactorily. I have become angry with the continuous evasive messages to me. Please can you assist?

Desired outcome: replacement or refund

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J
2:18 am EST

AliExpress Housse téléphone

Bonjour, je n'ai jamais reçu le produit suivant:
Housse porte-feuille, porte-cartes, coque de téléphone pour WIKO View 4.
Order ID [protected]
Merci de me l'envoyer ou de me le rembourser.
Josiane Borloz
Avenue des Alpes 41
1820 Montreux CH
[protected]@yahoo.fr

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  1. AliExpress Contacts

  2. AliExpress phone numbers
    +86 571 8812 6600
    +86 571 8812 6600
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    +1 (408) 748-1200
    +1 (408) 748-1200
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    USA
  3. AliExpress emails
  4. AliExpress address
    № 699 Wangshang Road, Binjiang District, Hangzhou, 310052, China
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    Jul 11, 2025
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