AliExpress
reviews and complaints

Dear Sirs
I bought the battery for my kitchen last month and I came to me damaged. I decided to open a dispute with the Seller and I was waiting for his decision today but someone from your team closed the dispute without my agremment while I was wiating for the answer form Seller. As a result I have damged products that I do not want, you are going to send me the refund I do not want. The value of my refund should be 70$ (this was my final proposal to the Seller) and the Ali Express Team have made the incorrect judgement to and close the disputewithoiut checking amy correspondence with the Seller.in his last email from last Friday he promised to send me the answer to my complain, I have full evidence of our correspondence

I am very upset with the poor service I do not have the items which I have paid for, I want to return the product and to get full refund.
Dariusz Majewski
Below last info from 15.03 from the Seller
Good day!
Thank you for your feedback and sincerity, the packaging is complete from the photo, it is estimated to be a problem with the factory batch mostly. We have to feedback this problem to the factory on Monday, because this is not a cheap product, we also hope Can better serve other customers.
Thanks for your understanding!
And happy weekend!/:009/:011

Product received was totally different from what was ordered. It cannot be used at all with my laptop. Seller proposed to return the item at my own cost (why should I pay for the return cost when it is not my fault) or pay additional cost usd 15 (without return item) to resend the item (why should I pay additional cost for item that I am suppose to received?)
Refer to attached photo for the refund proposal from aliexpress judgement team, I am losing money from whichever option (1 or 2) I choose.

Hi, Abimbola from Nigeria, I made an order for a tablet pc which I received on 13th of March, since I received the tablet I have been unable to use it as it as refused to turn on.
I have charged it but still the same. I have tried contacting the seller and my messages are not been replied, I tried opening a dispute but to no avail. It's a total waste of money. I demand for a refund

Hello,

I made payment for the same sets of products twice. I want the second payments to be cancelled. The payment through the account below should be cancelled:
a. $308.25 account name: Ibrahim Dalhatu, Bank:GTB. account number:[protected]
b. $182.79 account name: Ibrahim Dalhatu. Bank: GTB. account number:[protected]
1. Order ID: [protected]
2. Order ID: [protected]
3. Order ID: [protected]
4. Order ID: [protected]
5. Order ID: [protected]
6. Order ID: [protected]
7. Order ID: [protected]
8. Order ID: [protected]
9. Order ID: [protected]
10. Order ID: [protected]
11. Order ID: [protected]
12. Order ID: [protected]

I paid for this products with shipment fee to deliver fast from jan 2019 but till now March 2019 I didnt receive during that time they request from me to pay for resend and i though it was send but till now they request from ne again to pay for resend ! How is coming like this ? Am waiting for 4 month and still it not send! I paid for express shipment

I had contacted Ali Express within the time frame and attached all relevant supportive documents including tracking reference images and tracking numbers for Royal mail.
I had priovided detailed desriptive evidence of what had happened and maintained contacte with the seller to let them know I had not received my Parcel.

Royal mail had held my Parcel for 21 days but a courier not had not been left in my letter box. so I did not know that my parcel was being held at the Royal mail delivery office in Barnes, London with a customs charge to pay.

The Ali express team have incorrectly updated the dispute and wrote invalid reason: Probelms with the order : Customs is holding tha package.
This is clearly not what I had explained to the Ali Express team!
I had said very clearly there was a custome fee to pay for my parcel at my local post
office and I could not have know because I did not get a courier note.
I have spent alot iof money calling Sweden and Royal mail as well as Parcel force and my parcel has been returned to the supplier which has been confirmed by Royal mail Reference number LB176892844SE.

The value of my refund should be £103.44 which and the Ali Express Team have made the incorrect judgement to and close the dispute although I have provided a substantial amount of visual and email evidence as to the issue with not receiving my Parcel.

I am very upset with the poor service I receive and had demanded the return of my funds considering I do not have the items which I have paid for. So I should not be expected to pay for items which I do not have.

Please can you return my payment to my account and liasie with the Ali Express team to ensure that they do not make this sort of incorrect judgement again. Especially when I have gone to great lengths to make enquiries about my items not being delivered.

I am a loyal customer and have been treated very unfairly in this instance.
Order number : LP002123611359069 - is not held by customs, it had a customs charge.
The Ali Express team have not read and undertood what has happened.
I need a refund please it is my entitlement as I do not have the products I paid for and the dispute should not have been closed.

All supportive documented images have been attached which I had forwarded to the Ali Express team and they had failed to acknowledge or read the attached information.

Regards,

Rafael

Hi,
I have ordered 4 products ( makeup kit, htc desire 10 pro glass protectors 2, mobile case) from different sellers from ali express in start of january 2019, they gave me estimated delivery date of march 12 2019, as it has been passed i didnt get my orders. On tracking one is mentioned as order complete and for rest waiting for shipment confirmation is displayed. What to do now?
I am attaching tracking status of all of them kindly help me.

Hi, dear

I have a problem with the smart watch.
It can not turn on. I charged the watch about 2 hours while the battery indicator show that the battery was full. After that I remove charging cable from a smart watch and tried to turn it on. I hold the turn off/on button for 10-20 seconds but the display didn't show anything.

When I connected again the watch to charging cable display didn't show anything.
I think that the smart watch is defective.

They don't want to return my money back. Aliexpress wants to pay myself for returning the item. The item costs 22 $, shipping taxes are 15$. How can they want from me to pay for returning. I think that this is against my rights as a buyer.

I placed 4 orders on 20 Feb, 2019. Three have been sipped they say. The 4th one am being told that it was not paid for, which is a surprise to me. I paid for all the 4 orders and was told to pay an extra amount as shipping cost to Malawi has gone up. This i did on 21 Feb, 2019. My item number [protected] is the one they say has not been paid for. I have responded to them and attached the transactions that went to my account. I was surprised to receive a message saying that Order number [protected] has been shipped to me which was a strange number to me. I wrote asking what item this was, I never got a response, which was very usual with Aliexpress as they do not respond usually when you ask a question. The other 3 orders were [protected], [protected] and [protected] which I was told have been shipped. My question is, why has the order been cancelled when payment was made?

Please help me

I ordered a webcamera (cctv ip webcamera) from aliexpress. The camera supported the video recording of an event to an sd card ot in cloud storage, which you have to pay subscription.

Once the camera arrived, I noticed that the camera recorded only a random photo of an event and not the video in the sd card!

I opened a dispute and their resolution is useless. I submitted everything asked for. The seller provided some info on storing a video, but in the exchanged emails he confirmed what I said. Despite comfirming my findings and so the product is not as described in teh advert, aliexpress found the dispute against me since the seller provided instructions for storing a random photo (and not a video) af an event!

Most surprising is that the seller was a racist, something which aliexpress supports. I explained to the seller he did not understand english and that the statements within his advert are stating different from what he wrote during our exchanged emails and he told me that english is a useless language and he doesn't need to learn english, despite his advert is in english!

I will never again buy from these racists! Aliexpress is a good supporter from them.

Needless to say that there is no way to communicate with a human! Only a chatbot!

Hello,
In November and December, 2018 I placed five orders (among others) numbered:#[protected]
#[protected]
#[protected] items)
#[protected]
None of these mentioned orders had been received by me. After contacting the sellers, I was urged to wait more. I waited about two months. In the meantime I received other orders from Aliexpress which I actualy placed later then those above mentioned.
After going through "disputes" I contacted your agents on line but nothing has been resolved by now.
I would like to get a full refund for above mentioned five orders.
Regards Alex Z. Cahoj, Toronto, Canada
[protected]@gmail.com

I have placed an order on 2nd jan 2019, but it exceeded 2 months (65 days), on aliexpress application the order has been tracked as completed since 3 days, yet I have not received it. On the 17track application it says arrive at the yiwu exchange bureau. The carrier is china post ordinary small packet to pakistan (hyderabad, sindh). The order cost is $2.75. Now if I open dispute it would refund me only $0.65. I don't want to open dispute at this stage.
The seller is not responding to my messages now.

I waited for this more than 2 months.. But the seller keeps saying order cancelled please wait for the money.. But still not received any refund or my order yet.. Now this seller isn't answering my messages even.. I want my order or want my money back.. I'm so disappointed for ali express.. And really hard to contact you guys also.. Can you please check this and do something as soon as you can..

Thank you!

Hello I've a problem with this seller, after 15 mn I would cancel but the seller didn't answer and the day after he answered saying he had sent the product and refuse the cancelation. I'm angry because he is dishonest, I want cancel and he give me back my money. Thank you for help me please. The seller is Charmlove Official Store. Order number : [protected]
Best Regards Christian

I ordered a knife on 11/11 Sale from Ali express. Still now i havenot received my order. I have opened a dispute but still i have not received any reply from the customer care.
Pathetic service by ali express, very much disappointed.

Order # [protected].

This is an e-mail notification to inform you that your order .[protected] has been shipped by the seller on 2018.11.12 21:38. You are advised to contact the seller for shipment information.

The Purchase Protection of order .[protected] will end on 2019.01.11 21:38.

I bought hair from a seller on Aliexpress. Out of the two items that I bought, one item was wrong. I paid for a 5x5 closure and was sent 4x4. As this was bought for a client I could not accept it cos it was the wrong size the seller sent. The other item also for another client was so bad, the size was wrong and the quality was awful. I opened a dispute and requested a refund where I return the items and the seller pays the return returning fee. The seller mean while agreed to cover the return fee. They arranged TNT to pick up the items . However before I could enter the tracking I discovered Aliexpress dispute team had ignored my proposal and closed the dispute in favour of the seller and gave no refund for one item and a small partial refund for the other item. Meanwhile I had sent the items to the seller, so now I have no refund and no items. I contacted Aliexpress customer services and informed them of the situation but they have done nothing despite promising to sort the matter out and getting me my refund. This is not an acceptable way to treat shoppers on the site. I am a regular user of Aliexpress and this customer service is absolutely terrible and unacceptable. I should not be made to lose money through shopping on your site. I would ike this matter looked into and my justifiable entitled refund returned to me.

Dear Ali Express.
This is Muneeb from Pakistan. Lodging a Complain against Grace's Cabinet Store, Ordered a parcel from them almost 4 months ago but didn't receive yet. Giving Excuses that the parcel lost and asking to cancel the order on behalf of me after wasting my 4 months, My Question is, is this a service you are providing people through these kinda scams or looting money and ruining your name beside you. I want you to take strict action and want you to compensate on my refund amount by them.
Otherwise will not buy anything from you and make people aware by these scams.

Attached a link below
https://msg.aliexpress.com/?spm=a2g0s.8937420.0.0.336f2e0eBsrFvO

Hi
This seller tricked me when I asked him for a commodity (for Toyota rav4 2014 2015 Fit aluminum rack rack aluminum rack racks only boxes Z2AAE023) dated

tracking number:
LP00118553457549

Logistics Services Company:
Aliexpress Direct (860093938773)

Delivery Time:
2018-12-24 21:05:45

This is followed for my tracking number LP00118553457549
Delivery succeeded

2019-01-14 19:49:00 [GMT 5]

Access to destination country

2019-01-06 02:20:00 [GMT 4]

She left the country of origin

2019-01-03 08:00:00 [GMT 8]

Shipment accepted by air carrier

2018-12-31 08:34:45 [GMT 8]

The shipment left the country of origin

2018-12-28 04:49:06 [GMT 8]

Shipment sent

2018-12-27 17:52:00 [GMT 8]

There is no way in the store country of origin

2018-12-27 17:52:00 [GMT 8]

Accepted in the consolidated warehouse.

2018-12-30 09:33:02 [GMT 8]

Issued at the screening center

2018-12-28 04:49:06 [GMT 8]

Accepted by the carrier

2018-12-27 17:52:00 [GMT 8]

Contained in the sorting center

2018-12-27 17:52:00 [GMT 8]
When the request was delayed, I opened a dispute and asked the seller to return the money. The individual replied that the item was received from me and the dispute ended and I closed because I did not receive the non-receipt
Then I was surprised that the seller sent me a car sticker for Isawai a couple of cents was received for the poster is the same date that appears in the receipt of what the seller claims to have received
Meaning that the seller sent me a sticker worth a quarter of a dollar instead of sending me a valid luggage rack aluminum alloy roof shelving boxes worth eighty - three dollars
Please take the customer service to take my right from this seller and open the dispute again as I trusted your site

I ordered the above named Drawing Tablet around 17th of January, 2019, and the payment was made through my Visa card. I was sent a message stating that the package had left origin country on 26th of January, 2019. I was sent another message saying it had entered destination country (Nigeria) on 14th February, 2019. From my tracking information it stated that in the 18th February, 2019, it got to local distribution center. By 19th February, 2019 it showed me delivery failed on my tracking information.
Tracking number: RB691895400SG
Order number: [protected]

A zester was ordered and delivered. It would not work. Sent photos to seller. Seller acknowledged it was defective and would send replacement. Then they said they would refund and asked me to raise a dispute to get refund going.
I raised dispute
Then Aliexpress staff rejected the dispute!
They had not even spoken to the seller or me. terrible people to deal with
They are totally unbusiness like and definitely not customer focused
Be very very very wary of aliexpress they are not to be trusted. Avoid if you possibly can