AliExpress

To Whom It May Concern.

Hello.
On 3rd March, 2019, I made a number of clothing purchases from AliExpress( 5 orders in total), and to date have not recieved one order. However I have recieved tracking numbers and emails stating that two of my items were signed for. One was signed for in Inala, QLD, (LM 676024224CN) the other in Sorrento, WA, (LM 678853440CN). As I live in Lithgow NSW, and I have re-checked a number of times that my shipping address is correct and it is. So I cannot understand how my items ended up being signed for by others in another state? I sincerely hope there has been a misunderstanding somewhere and that this can be rectified with either my purchased items being sent to me or my money refunded. My other order tracking and order numbers are as follows...

Order ID: [protected]
Order time: 2019-03-03 08:20
Tracking Number LH332292201CN

Order ID: [protected]
Order Time: 2019-03-03 08:20
Tracking Number: LM676024224CN

Order ID:[protected]
Order Time: 2019-03-03-08:20
Tracking Number LM678853440CN

Order ID: [protected]
Order Time: 2019-03-03 08:20
Tracking Number: LM681649055CN

I am hope there can be some clarification of this matter as it is very distressing to me and this is the firsrt time I have bought from AliExpress.

If there is more information needed please do not hesitate to contact me at
[protected]@gmail.com

Kind regards
Leanne Dakers

Order # [protected]. Ordered in October 2018. Requested refund Dec. 2018. Ali Express said no response from seller and they would refund, they never did.
No items received and no refund received.

No way to contact AliExpress. Their 24/7 customer service is just a web bot, there is no real person on the other end of the chat session. No other resolution options once you click dispute. They have set it to closed, but I still never received a refund.

New harry potter vintage notebook/diary was sent by veni stationay, china through ali express to nancy sarah gomes, halifax. Tracking status (no. Lm474758876cn) its out for delivery dated 1 feb 19. Still not received. Would highly appreciate if you could look into the matter and let me know through email [protected]@adb.org. I will also not get a refund since its at the post office. Thank you.

I have paid with my credit and amount is deducted from my account. Seller saying order is closed because is could not receive payment. Then where is my payment & why my order is closed?
order ID:[protected] DATED:2019-03-11 11:34
order ID:[protected] DATED:2019-03-11 11:34
order ID:[protected] DATED:2019-03-11 11:34

REGARDS,
SHAARIF ALI
E-mail: sharif.ali.[protected]@gmail.com
Contact # +[protected]

I've been informing to the supplier about the phone issue but he did not reply or do nothing. I was extremely disappointing about ali express there after I didn't even influence myself or another buyer to buy from ali express.

1. Phone is badly heating
2. Google maps are not working
3. Map keep disconnecting saying gps signal lost (i've checked with my other low end phone same location but it works)

After this I didnt sped single cent over ali.
This is the worst mistake i've ever done over period. Simply I want my refund.

To whom it may concern
I have placed an order (98810220774877) on 12 February 2019 and paid for DHL shipping as these items were urgently required. The seller (Wlida) sent me wrong items. Now, neither the seller or AliExpress seems to be interested to resolve the issue and asking me to pay for return shipping which is unfair and my project is late.

Dear Sirs
I bought the battery for my kitchen last month and I came to me damaged. I decided to open a dispute with the Seller and I was waiting for his decision today but someone from your team closed the dispute without my agremment while I was wiating for the answer form Seller. As a result I have damged products that I do not want, you are going to send me the refund I do not want. The value of my refund should be 70$ (this was my final proposal to the Seller) and the Ali Express Team have made the incorrect judgement to and close the disputewithoiut checking amy correspondence with the Seller.in his last email from last Friday he promised to send me the answer to my complain, I have full evidence of our correspondence

I am very upset with the poor service I do not have the items which I have paid for, I want to return the product and to get full refund.
Dariusz Majewski
Below last info from 15.03 from the Seller
Good day!
Thank you for your feedback and sincerity, the packaging is complete from the photo, it is estimated to be a problem with the factory batch mostly. We have to feedback this problem to the factory on Monday, because this is not a cheap product, we also hope Can better serve other customers.
Thanks for your understanding!
And happy weekend!/:009/:011

Product received was totally different from what was ordered. It cannot be used at all with my laptop. Seller proposed to return the item at my own cost (why should I pay for the return cost when it is not my fault) or pay additional cost usd 15 (without return item) to resend the item (why should I pay additional cost for item that I am suppose to received?)
Refer to attached photo for the refund proposal from aliexpress judgement team, I am losing money from whichever option (1 or 2) I choose.

Hi, Abimbola from Nigeria, I made an order for a tablet pc which I received on 13th of March, since I received the tablet I have been unable to use it as it as refused to turn on.
I have charged it but still the same. I have tried contacting the seller and my messages are not been replied, I tried opening a dispute but to no avail. It's a total waste of money. I demand for a refund

Hello,

I made payment for the same sets of products twice. I want the second payments to be cancelled. The payment through the account below should be cancelled:
a. $308.25 account name: Ibrahim Dalhatu, Bank:GTB. account number:[protected]
b. $182.79 account name: Ibrahim Dalhatu. Bank: GTB. account number:[protected]
1. Order ID: [protected]
2. Order ID: [protected]
3. Order ID: [protected]
4. Order ID: [protected]
5. Order ID: [protected]
6. Order ID: [protected]
7. Order ID: [protected]
8. Order ID: [protected]
9. Order ID: [protected]
10. Order ID: [protected]
11. Order ID: [protected]
12. Order ID: [protected]

I paid for this products with shipment fee to deliver fast from jan 2019 but till now March 2019 I didnt receive during that time they request from me to pay for resend and i though it was send but till now they request from ne again to pay for resend ! How is coming like this ? Am waiting for 4 month and still it not send! I paid for express shipment

I had contacted Ali Express within the time frame and attached all relevant supportive documents including tracking reference images and tracking numbers for Royal mail.
I had priovided detailed desriptive evidence of what had happened and maintained contacte with the seller to let them know I had not received my Parcel.

Royal mail had held my Parcel for 21 days but a courier not had not been left in my letter box. so I did not know that my parcel was being held at the Royal mail delivery office in Barnes, London with a customs charge to pay.

The Ali express team have incorrectly updated the dispute and wrote invalid reason: Probelms with the order : Customs is holding tha package.
This is clearly not what I had explained to the Ali Express team!
I had said very clearly there was a custome fee to pay for my parcel at my local post
office and I could not have know because I did not get a courier note.
I have spent alot iof money calling Sweden and Royal mail as well as Parcel force and my parcel has been returned to the supplier which has been confirmed by Royal mail Reference number LB176892844SE.

The value of my refund should be £103.44 which and the Ali Express Team have made the incorrect judgement to and close the dispute although I have provided a substantial amount of visual and email evidence as to the issue with not receiving my Parcel.

I am very upset with the poor service I receive and had demanded the return of my funds considering I do not have the items which I have paid for. So I should not be expected to pay for items which I do not have.

Please can you return my payment to my account and liasie with the Ali Express team to ensure that they do not make this sort of incorrect judgement again. Especially when I have gone to great lengths to make enquiries about my items not being delivered.

I am a loyal customer and have been treated very unfairly in this instance.
Order number : LP002123611359069 - is not held by customs, it had a customs charge.
The Ali Express team have not read and undertood what has happened.
I need a refund please it is my entitlement as I do not have the products I paid for and the dispute should not have been closed.

All supportive documented images have been attached which I had forwarded to the Ali Express team and they had failed to acknowledge or read the attached information.

Regards,

Rafael

Hi,
I have ordered 4 products ( makeup kit, htc desire 10 pro glass protectors 2, mobile case) from different sellers from ali express in start of january 2019, they gave me estimated delivery date of march 12 2019, as it has been passed i didnt get my orders. On tracking one is mentioned as order complete and for rest waiting for shipment confirmation is displayed. What to do now?
I am attaching tracking status of all of them kindly help me.

Hi, dear

I have a problem with the smart watch.
It can not turn on. I charged the watch about 2 hours while the battery indicator show that the battery was full. After that I remove charging cable from a smart watch and tried to turn it on. I hold the turn off/on button for 10-20 seconds but the display didn't show anything.

When I connected again the watch to charging cable display didn't show anything.
I think that the smart watch is defective.

They don't want to return my money back. Aliexpress wants to pay myself for returning the item. The item costs 22 $, shipping taxes are 15$. How can they want from me to pay for returning. I think that this is against my rights as a buyer.

I placed 4 orders on 20 Feb, 2019. Three have been sipped they say. The 4th one am being told that it was not paid for, which is a surprise to me. I paid for all the 4 orders and was told to pay an extra amount as shipping cost to Malawi has gone up. This i did on 21 Feb, 2019. My item number [protected] is the one they say has not been paid for. I have responded to them and attached the transactions that went to my account. I was surprised to receive a message saying that Order number [protected] has been shipped to me which was a strange number to me. I wrote asking what item this was, I never got a response, which was very usual with Aliexpress as they do not respond usually when you ask a question. The other 3 orders were [protected], [protected] and [protected] which I was told have been shipped. My question is, why has the order been cancelled when payment was made?

Please help me

I ordered a webcamera (cctv ip webcamera) from aliexpress. The camera supported the video recording of an event to an sd card ot in cloud storage, which you have to pay subscription.

Once the camera arrived, I noticed that the camera recorded only a random photo of an event and not the video in the sd card!

I opened a dispute and their resolution is useless. I submitted everything asked for. The seller provided some info on storing a video, but in the exchanged emails he confirmed what I said. Despite comfirming my findings and so the product is not as described in teh advert, aliexpress found the dispute against me since the seller provided instructions for storing a random photo (and not a video) af an event!

Most surprising is that the seller was a racist, something which aliexpress supports. I explained to the seller he did not understand english and that the statements within his advert are stating different from what he wrote during our exchanged emails and he told me that english is a useless language and he doesn't need to learn english, despite his advert is in english!

I will never again buy from these racists! Aliexpress is a good supporter from them.

Needless to say that there is no way to communicate with a human! Only a chatbot!

Hello,
In November and December, 2018 I placed five orders (among others) numbered:#[protected]
#[protected]
#[protected] items)
#[protected]
None of these mentioned orders had been received by me. After contacting the sellers, I was urged to wait more. I waited about two months. In the meantime I received other orders from Aliexpress which I actualy placed later then those above mentioned.
After going through "disputes" I contacted your agents on line but nothing has been resolved by now.
I would like to get a full refund for above mentioned five orders.
Regards Alex Z. Cahoj, Toronto, Canada
[protected]@gmail.com

I have placed an order on 2nd jan 2019, but it exceeded 2 months (65 days), on aliexpress application the order has been tracked as completed since 3 days, yet I have not received it. On the 17track application it says arrive at the yiwu exchange bureau. The carrier is china post ordinary small packet to pakistan (hyderabad, sindh). The order cost is $2.75. Now if I open dispute it would refund me only $0.65. I don't want to open dispute at this stage.
The seller is not responding to my messages now.

I waited for this more than 2 months.. But the seller keeps saying order cancelled please wait for the money.. But still not received any refund or my order yet.. Now this seller isn't answering my messages even.. I want my order or want my money back.. I'm so disappointed for ali express.. And really hard to contact you guys also.. Can you please check this and do something as soon as you can..

Thank you!

Hello I've a problem with this seller, after 15 mn I would cancel but the seller didn't answer and the day after he answered saying he had sent the product and refuse the cancelation. I'm angry because he is dishonest, I want cancel and he give me back my money. Thank you for help me please. The seller is Charmlove Official Store. Order number : [protected]
Best Regards Christian