AliExpress
Reviews and Complaints

We are having problems with a dispute for the following order number:

Order No: 8119052141889418

With some of the items the dispute has been misunderstood by Aliexpress. The order was sent to us with the incorrect goods which we did not order and we have applied for a refund after shipping the goods back to the supplier and the supplier has offered to pay the return shipping cost as the mistake was their fault.

Please make sure that the Aliexpress moderators understand the true nature of the dispute; we have supplied much supporting documentation as evidence for our dispute.

Chat history:

12/08 17:20
Order information
If you want to change your order info, leave a note to the seller. Your requests cannot be guaranteed - but the seller will do their best to meet your needs.
Order ID:
8018234360939418
Quantity:
5
Total:
NZ$ 127.93
Name
yara crowther
Phone number
(+64)04-[protected]
Address
24 Charleston Avenue, Lower Hutt, Wellington, New Zealand, 5011
06/10 14:32
Order information
If you want to change your order info, leave a note to the seller. Your requests cannot be guaranteed - but the seller will do their best to meet your needs.
Order ID:
8119052141889418
Quantity:
7
Total:
NZ$ 285.83
Name
yara crowther
Phone number
(+64)04-[protected]
Address
24 Charleston Avenue, Lower Hutt, Wellington, New Zealand, 5011
06/10 16:32
Order Number #8119052141889418
ANENJERY Fashion Simple Irregular Twisted Smooth Opening Ring Silver Color Geometric Wave Finger Ring For Women S-R581
Awaiting shipment
US $161.96
Your query has now been assigned to Anne Wang .
Order more than $150 (After deducting freight and discount), we can ship your order free by Express, such as DHL, EMS. Remote areas need to pay a remote surcharge of $42. We will choose the best express for you according to the order address. Tariff is a force majeure factor. If your package is detained by the customs of the destination Country, you need to assist the customs in customs clearance and bear the tariff. If you are not willing to go to customs clearance, we will don't refund the payment of order to you.please be aware！

If you want to specify express delivery for your order, this requires that at least one product in your order has selected the express method of you want. But specify the express method will not enjoy free express. If the shipping cost needs to be paid too much, you can contact our customer service to change it for your order.
Dear friend, thanks for your order. How much do you need us write on package? This involves tariffs, please reply to the specific declaration amount！We hope to hear from you soon!
08/10 10:39
Hi, you can write NZ$143. Thank you.
Welcome to anenjery Official Store. Wish you have a nice day and happy shopping.

Due to time differences we may not be able to respond to your message in time, but you can get coupons and place order normally. We will ship your order within 48 hours.
If you have any questions, please leave us a message and we will reply to you as soon as possible.

If there is any problem with the package you received, please do not open a dispute, you can contact our online customer service, we will give you a better solution. Hope to get your understanding!
Discount & Coupon &Promo code
-Shipping
-Top selling
-New Arrvals
-Product not received
-Place order get free gift.
-About dropshipping order:
08/10 15:25
?$143
yes
08/10 15:31
usd 143？
08/10 16:09
NZ$ (New Zealand dollar)
08/10 22:37
ok friend
08/10 23:00
143 New Zealand dollar = 94 US Dollar
Tariff is a force majeure factor. If your package is detained by the customs of the destination Country, you need to assist the customs in customs clearance and bear the tariff. If you are not willing to go to customs clearance, we will don't refund the payment of order to you.please be aware！
09/10 11:33
ok
09/10 14:43
[Smile]
22/10 15:35
You sent me a wrong order. I did not order either the items nor the quantity I received. I have ordered 100 rings and 10 chains. You sent me 78 rings, 3 chains, 5 earrings and one bracelet, not chosen by me. The only correct item I received is the ring code S-R711, although in a wrong quantity: you sent me 6, I have ordered 40. I am very disappointed and I expect you sort out this mess as soon as possible.
Welcome to anenjery Official Store. Wish you have a nice day and happy shopping.

Due to time differences we may not be able to respond to your message in time, but you can get coupons and place order normally. We will ship your order within 48 hours.
If you have any questions, please leave us a message and we will reply to you as soon as possible.

If there is any problem with the package you received, please do not open a dispute, you can contact our online customer service, we will give you a better solution. Hope to get your understanding!
Discount & Coupon &Promo code
-Shipping
-Top selling
-New Arrvals
-Product not received
-Place order get free gift.
-About dropshipping order:
-Refund
-Change Address
22/10 23:52
dear friend, we are so sorry, could you please contact the buyer's customer service and ask if there is any channel to return it to us? If there is a channel to return to us, we will pay the shipping cost to you and immediately reissue the product to you. Do you think that is ok?
The three main language buyer service portals of the website are as follows:
English buyers: https://service.aliexpress.com/page/home?pageId=17&language=en
Russian buyer: https://service.aliexpress.com/page/home?pageId=18&language=ru
Spanish buyers: https://service.aliexpress.com/page/home?pageId=19&language=es
23/10 11:41
The buyers customer service recommends that if we don't open a dispute then the goods must be directly returned to you but we don't feel that we should have to pay the postage for this. Also, we need the goods urgently and so we would appreciate it if you could send the goods tha twe ordered directly to us now.
23/10 15:36
yes friend, you don't need pay for the shipping fee, we just want to ask if you may send the package back to us by Aliexpress Standard Shipping method, we will pay the shipping cost here
23/10 17:22
Yes of course we will be very happy to return the goods to you but we haven't had to return goods like this before and so we're unsure how to do this. Please would you advise which shipping method that you want us to use and we'll return the goods as soon as possible. In the meantime we could really use the goods that we ordered.
26/10 11:42
After checking with Aliexpress, we are informed that goods need to be returned directly to you via post, this of course leaves the question of the cost of postage.
Welcome to anenjery Official Store. Wish you have a nice day and happy shopping.

Due to time differences we may not be able to respond to your message in time, but you can get coupons and place order normally. We will ship your order within 48 hours.
If you have any questions, please leave us a message and we will reply to you as soon as possible.

If there is any problem with the package you received, please do not open a dispute, you can contact our online customer service, we will give you a better solution. Hope to get your understanding!
Discount & Coupon &Promo code
-Shipping
-Top selling
-New Arrvals
-Product not received
-Place order get free gift.
-About dropshipping order:
-Refund
-Change Address
If you want us to return these goods please advise us as to how you would like these goods returned?
26/10 15:39
yes friend, you can do it according to Aliexpress, and then you pay the return shipping cost first, and then you tell us what the shipping cost is, and we will transfer the shipping cost to you
26/10 17:25
We don't have your address?
26/10 23:16
2nd Floor, Unit 1, Building 26, Lingyun 1, Beiyuan Street, Yiwu City, Jinhua City, Zhejiang Province, China,
Wang Dandan, [protected]
2nd Floor, Unit 1, Building 26, Lingyun 1, Beiyuan Street, Yiwu City, Jinhua City, Zhejiang Province, China,
Wang Dandan, [protected]
Alibaba Translation
27/10 12:24
We have looked at the Aliexpress help page regarding this matter and they recommend in these circumstances to open a dispute to return goods. We will open a dispute in order to return these goods, please do not be offended.
27/10 15:27
yes friend,
28/10 11:55
I sent the parcel back to you. The shipping cost is NZ$ 59.87 and the track number is EP444090411NZ, as shown in the receipt. I think that it is better for you and for me to sort out the situation without opening a dispute. If you pay me the shipping cost and send me the right order in time, I will not open a dispute.
28/10 15:23
dear friend, thank you. you can directly open dispute and choose to have received the goods, and then choose the return of the goods for a refund. Then you can personal reason and wait for the platform to verify the processing and fill in the return order number. We will refund the order and return shipping fee to you together. If the shipping fee cannot be refunded, you can contact us to deduct it from your next order.
28/10 17:01
Thank you but obviously we cannot accept the cost of the return postage to be discounted from a future order as this is not what we agreed and the mistake here was yours and not ours. We will open a dispute but we must be truthful as to the reason for the dispute.
02/11 01:18
Sorry, the fan spike event is late. 99% fans seckill has started now, hurry up to get 99% off.
https://www.aliexpress.com/store/1759963/pages/custom-1590032072704.html?spm=a2g0o.store_home.slider_6000

Help
Customer Service, Disputes & Reports, Making Payment, Delivery Options, Buyer Protection, New User Guide, Intellectual Property Protection

AliExpress Multi-Language Sites

Helo. I bought a few items at aliexpress in the beginning of august. I have open a dispute about the items and ask for a refund. They dont want to refund me. I have send you some screen shot, where I have ask for a refund and the products. The dates is also in the screen shot where I have ask for refund and the date that I have order it.
My e mail is [protected]@live.co.za

Can you please help me
Thanx

Received partial Netflix subscription. Contract: 12 months (365 days), actually only get 75 days. Dealer does not respond. Dispute not possible with Netflix.

Do subscription dealers have fool's freedom after 15 days?

Order no.: 8017081550044762
Order time: 14:32 Jul. 18 2020
Dealer: Aliveiptv 09 Store

Real end of delivery: July 27, 2020, no Jul. 17 2021

Haendler does not respond to my complaint that Netflix no longer allows me to use the account.

I only order from Aliexpress if I have no other option. Otherwise, I prefer to shop with other Chinese who offer more customer protection.

Ariel Shlomo Rosh
Contribution 3a
3365325 Haifa
Israel

Hi

I order a wedding dress from one store in aliexpress and pay all the amount more the taxes they said I need to pay, more a few thinks for my wedding from the same store.

They give a me track number from France...store is on china, i call to dhl and that number dont have nothing, no package or fee pending is a fake code i order more than month ago. .

i try speak with the seller but the seller dont give me the money, dont answer my questions.

I dont have dress for my wedding, because of them

Acc email - Patricia.[protected]@gmail.com
Order n [protected] - Store Lakshmigown Bridals House Store
Fake DHL track number -[protected]

Order amount - 122.43 + 28.83 + 14.02 +10.48 +30.45 in total 206.21 euros

Please help me

I paid $380 for two gold lion lamps. I received two elephant statues. Icontacted AliExpressabd supplier and they only wanted to refund half my money. I said I'll return goods that were wrong delivery at sellers cost. They declined that saying I need h th I provide tracking no and get refund. I asked for my refund and was told only if I send back sellers parcel. At my cost.

I'm not paying to send back parcel I never ordered At $250-$350.
I was then told I pressed to return goods and I said only at sellers cost.

AliExpress said they will contact seller and all lies. I just want my money back full refund

Every time th Ed y say they will contact seller and every time I get no clear communication. Only then To be told my time is up And case closed

Hello my name is Olivia powell I ordered some hair on Ali express from luxurious hair and the item was not as presented online.

And so I contacted the seller and was told I was given a free return and when the product reached the warehouse I'll get back my full refund, so I sent back the hair and the seller blocked me and will not give back the refund.

I am beyond furious I sent back the hair almost 20 days ago I have a baby to look after and this person has stolen my money I told the seller if this matter is not sorted I will take it futher.

Now after writing this if I do not get my refund I will be calling the Police this is beyond unacceptable. And I even contacted them on WhatsApp with the number provided and was blocked once again. I am furious and want my refund immediately.

Dear Reader,

I bought and payed Oukitel WP8 Pro
$119.99 with order number 8118671563480433
I receive
8】Import clearance failure

2020-10-20 16:06:00

【8】Held by Custom

2020-10-20 16:06:00

For me it is not clear why? and in which country according to my knowledge The seller is responsible for sending and all the rest. Payments for custom etc. is my part That I'm aware off further I don't know why its hold by customs

Can you please clarify what is happening and where the order is?

The Seller don't give a lot of info
Link to device
https://msg.aliexpress.com/?spm=a2g0o.detail.1000001.32.6463110cJCD38j&tracelog=ws_topbar

Cheers

Robert von Bannisseht

For order : 8118817836425031
For the product "2020 Chinese Shaolin Analgesic Cream Suitable For Rheumatoid Arthritis/ ZB Joint Pain/ Back Pain Relief Analgesic Balm Ointment", cost per piece about 1.50 EUR, vendor ZB Medicament Store I was charged with the amount of 65 EUR!

It was owful experience for me!
They stole my money!

It was unbelievable how Aliexpress protects stealers like ZB Medicament Store. They stole 65 euros for shipping method that I never chose!
I'm disgusted from their customer support!
They basically have no human customer support!

I ordered three phone cases from ALi express in August. They were due to arrive in October. However, when I want to track these items, Ali Express wont let me login. It always gives me an error message. This has been happening for past 3 weeks now. I have seen numerous other same sort of complaints against Ali Express and this seems to be on-going.

I made a purchase of a item from a store on the site, I then realized that it was the wrong product which I order. I immediately cancelled the order, but I have not received my refund. I contacted the seller, they said they refunded the money, but I am still not seeing the refund & now the seller is not replying to my messages.

Seller's store name is "Tobebest Fashion Trend Store"

Order ID: 8118328226354407 Sept19/20
Mars Hydro TS 600W LED Grow Lights... US $ 108.25

Hello,

On September 19th I purchased the TS 600 LED light on Ali Express.
When I received it I realized it was labeled as 110 volts. I live in Thailand where the house hold voltage is 220 volts. The same as all of SE Asia.

When I contacted the agent he suggested I get a transformer (110 v to 220 v)
After over a week I received one and tried it. After 20 minutes the main breaker in my house tripped and the transformer was too hot to touch.
I asked for him to exchange the 110 v for the correct 220 v.
The agent then suggested they will send me a correct one if I pay half?
I refuse.
All I'm asking for is to trade the light I was sent. It is brand new in the original box with all the accessories. I have the original receipt.

Best regards,
David Conners
email:[protected]@yahoo.com

Order Number: 5003781186948369

On the 23/04/2020, I have made a purchase of a keyboard, from the SPRINGTECH Store of AliExpress, and arrived at my adress on the 17/07/2020, but, my local post office wanted me to pay a fee for me to receive the keyboard, I refused to pay the fee and the keyboard was sent back to the seller with the same tracking number that the seller provided at first, which is, LT035898972NL, I messaged the seller, letting him know the keyboard was sent back with the same tracking number, and explained to him, if the costumhouse catches an item purchased online out of the Europe, and this is randomly, of a value 22€ or more, it will suffer a tax for the client, if he wants to receive it, the client must pay the tax, but if the client refuses to pay, the item that was purchased, will be sent back to the seller, which was sent back to the seller as an international expedition on the 31/07/2020.
I then asked if I could receive a refund, which the seller replyed, they will refund me if I apply for a refund, I then aplyed for the refund and let them know, this is where the problems start happening, the seller started lying to me saying they already got a refund, I didnt understand what he meant by that and I asked him, if he did refund me, because there werent any recent refunds on my PayPal account, he then showed me a screenshot that said, a refund will be received in 3-20 business days, I waited patiently and asked the seller after the 20 business days about the refund, they then reply to me saying, "We agreed to refund the money, but the reason for your dispute was not clear. The platform team handled the case." I kept asking if the keyboard arrived to them at all or not, where they reply the keyboard arrived at my country, I explain to them, again, that the keyboard was refused by me because I refused to pay the fee and it was sent back to the seller.
I kept asking if the keyboard as finally arrived so I can get my refund back, and to check with their local post office, their reply was, "Ok, there is no reply from the logistics provider. We will let you know if there is any news." This is where they start to ghost me, there was never any reply or news from them after, 2 months have passed since the keyboard was sent back and I was getting impatient, the seller started to read my messages with no reply back at all, and when he replyed, he kept saying to check with my local post office to retrieve the keyboard!? I thought, this guys is a scammer, I asked for a refund at that instat, the seller response was "Sorry, friend, you have to apply for a refund yourself", I applyed for a refund months ago and I have never seen it on my PayPal account, after that, he ghosts me, he doesnt reply to a single message I send to him, reads all the messages but doesnt reply back ever.

I am hereby to register a coplain against your services in Pakistan. As many of AliExpress respective customers dono receive their orders 90% of the time it ends up refunding money. That refunding of money effects shopkeepers for poor rating awarded by customer, respective customers get upset and sometimes get less paid than original product amount because of currency exchange rates.
In this situation both customer and shopkeepers has to face music. Plus it effects reputation of AliExpress as well no doubts. Mostly work is properly maintained of delivery till it gets out of country but issues need to be resolved in Pakistan as no tracks of products may be custom department is not holding on to their services or carrier. AliExpress has to resolve these issues till customer end in Pakistan as well. This is serious issue I request AliExpress to please look at this problem resolve issues in Pakistan if they need to maintain their reputation in Heart of Pakistan customers otherwise it may lead to no AliExpress service user at all in Pakistan I wish that time never comes
Thank you! looking forward to your reply!

I have received completly destroyed goods. The courier did not contact me before delivering the parcel, there was nobody at home, but he did not leave an advice note, but threw the parcel over the fence onto the property. The dog completely destroyed the packaging and contents. I could add many photos but possible is 5 MB

I've made an order to purchase the four IP cameras on september 22 or 23 and my account was debitted on september 24
Visa 499011xxxxxx4413 amount: -125.89€ from www.aliexpress.
My problem is that I've never received the cameras and that the order is not visible on my aliexpress personal account (andre.[protected]@orange.fr). It indicates that no order has been issued.
I'd like to know what happens. Did the SZTPWIN company send me the purchase?
If not, I would like to be reimbursed as soon as possible.
André Syrota
20 route de la chapelle, Le Mineroy
F10160 AIX EN OTHE
France
mobile +[protected]

Order number: 8014608907343859
I have not received my order and it has been 5 months now, it says it was delivered to Germany pleinfield ... YET I AM IN SOUTH AFRICA. I placed the order on May and in June it was delivered to Germany and there after did not display the tracking info then all of a sudden it said delivered to Germany Pleinfield. Seller is not responding and even EVA does not respond to my query. I did lodge a dispute but cud not get assisted

I bought a mobility scooter £1, 143.54 with FREE delivery and free returns to uk via uk Felixstowe shipping port, Order ID: 8016799075226740 View Detail
Order time: 09:49 Jul. 12 2020, the order was sent out to the china sea port and I was sent the b/l number for tracking it, but was not put on the ship as the shipping company coscos refused it because it had got battery's on the scooter and they cannot transport batterys`s, no one told us this until I waited 4 weeks when the ship arrived in the uk port only to find out the mobility scooter was not on the ship, the seller told me we had to put it on another ship, so now I had to wait another 4 weeks, the mobility scooter as now arrived at Felixstowe shipping port UK. I ask the seller to send me the B/L number for tracking it, they sent me the details so I contacted my shipping agent Brunel shipping london to let them know, Brunel shipping sent me emails to let me know they will be taking over the cargo and get it through customs and deliver it to my home, then they sent me all the invoices that had to be paid before they could proceed with the order, when I got all the invoices I ask them to check if that was wright, yes they say but they did tell me they will be checking up on the invoice from the china shipping agent that was for £466.77 as they could not work out what the charges was for, my invoices are > £466.77 china shipping £231. my broker fees for import and delivery, this is ok and no problem with this, £112.35 for VAT import (we will be claiming this back as we are disabled and do not pay VAT for goods that are for disabled use only) £25 for use of deferment. TOTAL= £835.12 paid in full on the 7/10/2020 please see all attachments invoices, we are looking to claim back the £466.77 that we was not told about or what this is for.

Received counterfeit goods from Seller. Ali express is allowing counterfeit goods sold on site and ripping off consumers. This

I've made an order on 25/05/2020 for KADS stamping polish, Order No is 8014607460936394 and I haven't received my order after 3 months, I didn't realize my order had passed protection time but the seller didn't extend protection time so that I could open a dispute after not receiving my order. i have been contacted seller for a refund, seller offered to resend products to me. I said what happen if they get lost again and seller changed his/her mind to ask my Paypal account . 2 days later, seller change his/her mind again to offer me other products instead of my KADS stamping polish (seller said: because they are liquid, it takes long time to get to Australia).
I told seller I don't accept that offer, I need a refund. I don't want to wait another 2 or 3 more months for this, nearly 6 months for 1 order. They gave me a link to get my money back but its hopeless. I have been trying to contact Help Centre but its completely useless service, it's an online chatting service, I told them what the problem is and they said I would receive a refund in 10 business days but I haven't received anything until now 9/10/2020. I tried to contact seller again but they seemed not to pay me at all. I lost AUD 68.53 FOR THIS ORDER
No one solve the problem

Recieved the order have made contact with seller waste of time. seals leak on item when in water as shown on photo. The unit is not magnetic, the remote will not operate in quarter of a metre of water( 9 inches ) not 2 metres as quoted Not impressed with this seller.
Have tried to make a complaint to alixpress without success, will not except my photo.