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CB Telecommunications Airtel harassment of consumers by all mobile phone cos
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Airtel review: harassment of consumers by all mobile phone cos 62

K
Author of the review
12:00 am EST
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Dear fellow harassed mobile users.

Please make a request to telecom regulatory authority of india (Trai) to implement 'number portability' rule. By this rule's implementation millions of mobile users will be spared from daily harassment by mobile cos. This rule says that a mobile user may change a service provider while not surrendering or losing his current cell number. It means you will keep your current number even if you leave your current service provider and take services of other service provider.

You know the main reason for all mobile cos to keep harassing consumers is that they know that a customer would not risk losing or surrendering of his current number. They know this woul cause a lot of inconvenience to them and would result in loss of business to them.Thus they take advantage of it and keep harassing customers.

But once they know that consumer can leave them without the fear of losing his number, you'll see drastic changes in their services.

So my request to all mobile phone users all over india is to go to trai site and make request regarding immediate implementation of number potability rule. Your each one's request is going to make a difference and would one day result in liberation of consumers from the shackle of mobile cos.

So just do it.

Here is trai website address

Http://www.Trai.Gov.In

Click on feedback button and fill in the details and send.

To save your time i am giving here a readymade request matter which you may copy and paste in feedback for, because it has less than 250 character which is the requirement for submitting form.

I am a mobile phone customer. I face continuous harassment from my service provider. I request you to implement number portability immediately so that all harassed users can change their service provider without the fear of losing their cell number.

Freedom is our right.

Thanking you,

Kamal bhandari

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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62 comments
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snehalt
, IN
Jan 05, 2010 6:31 am EST

hi
i have been using this sick airtel for 3 years but i have not suffered so much till now...the customer care service is useless...my balance is beng debitted of Rs 5 / every week ...(got the reason for reduction months after complaints) but deduction never stopped where are we going to complain ? They start any service and start reducing your balance this is sad on their part...PLEASE DO NOT USE AIRTEL

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Madhusudhan Parlathaya
, US
Oct 06, 2015 2:50 am EDT

HI I was interested with airtel broadband and some local agent came to my home and gave a CEF form and collected my 1000rs money and went away. CEF form number: TBLR 6993073 Later I got message that airtel broadband account is in progress. Account number:[protected] Later some customer care wala told me that No feasibility here. But what happened with my money of 1000rs? HAs airtel eaten it? or some agent has eaten it deliberalty? Coould you please process for refund?

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ksabyasanchi
, IN
Oct 23, 2015 2:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I recharged a wrong number with ₹153 inspite of mine. Then I asked airtel to do something in this regard but they refused. So I request airtel to refund my money. My number - [protected] wrong number which I recharged-[protected] amount - 153 date of recharge - 16.10.15. I recharged through freecharge.com and mailed them as well in response they said that they can't do anything in this regard its only up to airtel. So please help me out.

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Mortezaman
, IN
Sep 25, 2009 2:49 am EDT

This has happened to me before also but this time I can't take it anymore
Airtel india(Haryana)till now has cheated me for abour RS 300
for example without my consent:
1>Thank you for downloading Java Game from Airtel Live WAP service.You've been charged RS 30.enjoy http://gclub.in from [protected] 24/09 12:45 pm
2>Thank you for activating Rs.20(8MB free usage)daily rental gprs pack.next deduction will happen at 25/09/2017 00:00 hrs
to deactivate dial *567# 10:32 am

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ashish albert
, IN
Nov 02, 2011 7:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Airtel is cheating big time. Heres my issue, i receive messages in hindi from airtel for which they regularly chare Rs. 7 per week. I have tried calling the cutomer care a million of times, and they have a usual response that no such service is activated on my no.
and then disconnect the call.
the other issue i m having is that till date i could not find out how to deactivate my dnd service.
I have called them and asked them hundreds of time with no response.
the last time i called someone named "NEHA" picked up the phone and after listening disconnected.
Please help me.
ASHISH ALBERT
[protected]

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Pradipta Kumar Sahoo
, US
Sep 15, 2015 8:07 am EDT

Request to notice higher authority of Airtel..
As per my experience with Airtel 4G service they are not capable to provide the 4G service in Bangalore. The Airtel support team not responding properly if a customer facing issue.
The issue like I am not able to recharge data pack in my 4G prepaid dongle since 1 month. I tried to reach out customer service, they don't have idea so that they route my call to different team and disconnected repeatedly.
I escalated this issue to Level2 and Level3 support team. They are not also responding.
Finally I decided to share this information to here. So that all can able to aware of this service.
If Airtel admin able to see this post, please take action before deleting this post.
Reference Number of Issue: [protected]
Email ID: pradiptapks@gmail.com

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SuriRai23
, IN
Feb 18, 2013 12:25 am EST
Verified customer This comment was posted by a verified customer. Learn more

the previous complaint i had written, i forgot to write the name of the customer care executive. i think his name is Sourav.
my airtel no. is of Punjab.
Kindly look into the matter. especially SOURAV's.

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Raman Aggarwal
, IN
Sep 18, 2009 11:34 am EDT

Dear Sir,
I am Raman Aggarwal from pune. I had a prepaid connection of airtel service .And on 14th sep i went to airtel services at akurdi (pune) for the conversion of prepaid to postpaid service, Miss Ekta assist me and promised me that till 17th sep on by birthday i can use my postpaid connection.
But till now i am barred of my postpaid services. I enquired today (18/09) but they are giving the excuse of faulty simcard. But the thing is that they were knowing regarding this before. But they didn't informed me regarding this till i went there.
Now they are promising me that my postpaid services will be activated on tuesday(22nd sep) .

The thing is that due to their highly irresponsibility I was not able to make a single call from my PARENTS and COLLEGUES.The simcard is still with them.

Hoping for a favourable response from your side, I expect that the problem will be solved in a couple of days.
With regards...
RAMAN AGGARWAL

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sunil bhadouria
, IN
Jan 05, 2010 5:10 am EST

Reference : from Sunil Bhadouria, Mobile No. [protected], Delhi.

I am Airtel Customer since last 5 Years and good pay master towards the Monthly dues.
Regretly, two months back without my permission my bill plan had been changed to some default data voice card plan, where i have been unnecessarily charged an amount of 3200.00 (October & November '09)

My issue is still pending and regretlfully my number has been disconnected yesterday and after my verbal communication and expression of my dis-satisfaction of services the connection has been restored. But the fact of the matter remains that the amount overcharged is still standing to my debit.

Kindly resolve this issue as soon as possile as it might resurface once again later on in the next billing.

thanking you very much

Sincerely

Sunil Bhadouria

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S.K.GAMBHIR
, IN
Apr 07, 2010 12:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been getting unauthorised taped promotional communications from Airtel for quite long. This disturbs me a lot. When I am out of Karnal (where my cell phone is registered), I have to pay roamiing charges on responding to such communications.
I lodged a complaint with Ambedkar Chawk Centre at Karnal on 25th March, 2017 who directed mt to Customer Care Executive, Mr Yogesh. He sent an SMS to me with ref no NDNC as W1016974834. He persisted that the communications will take 45 days to stop. He was not able to answer my following questions:-
1. Who authorised them to start such communications?
2. In today's high tech era why do they need 45 days. Why can't the communications be stopped immediately? This only indicates that they want to earn revenue for another 45 days
3. When I send SMS I get back reply "we are unable to process your request. Please try later"
4. Who is going to refund money to me for the unwanted communications?
No direct number has been provided for Customer Care Executive where I can lodge a complaint.
Ambedkar Chowk Office is smart enough to pass on the buck to their Customer Care Executive instead of solving the problem on my behalf.

Will somebody in Airtel listen to me?

S.K.GAMBHIR

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glen saldanha
,
Oct 22, 2007 12:00 am EDT

dear sir
this is in reguard to your improper services which i underwent during the past 2 month.
My mobile no is [protected]

My problem is that on the 29th sept 2017 i had refilled my balance with RS60 talktime but there was no updation of my balance on your system for nearly 2 weeks.Anytime I tried to comfirm it and try reporting my problem reguarding my balance deduction I was given the answer that your system is under upgradation or under failure please contact ater 2 hour.

Your airtel customer executives did'nt know anything about why my balance was deducted for nearly 2 weeks.After 2 weeks of constant calling them some customer executives told that my radio service is active and some customer executives told that my V.A.S service is active.

Iam just confused how did this service get automatically active without my notice. As i am holding nokia 1100 and im not interested in any services .
I tried calling customer executives as to how this service got active they to had no idea and they are not returning my balance back too

As now you are not refunding my balance i thought of using this service provided.And so on the 19th oct 2017 when i asked atleast tell me how to use this service one of your customer executives told me to dail v.a.s. activation number and to follow the instruction .

After this again RS30 got deducted on this i got fustrated and spoke to many of the customer executives .they told that they will refund my balance but till know there is no updation of my balance
I went to airtel gallery too they too have forwarded this request.

And know i am giving you 1 day to update my balance and if i dont get it i will definately and will not hesitate to file a case in the customer court as i am not going to keep quit for my RS60.If there is still no reply from your side them i will definately with to "THE TIMES OF INDIA " and explain the entire matter and see to it that airtel really pays for it

i am feed up your bad services
please reply

thanking you
glen saldanha

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n.senthil kumar
, IN
Sep 17, 2009 4:44 am EDT

I am using airtel no. since 1996. my number [protected]. also my alternate number is also from airtel. I wanted a similar number for my son hence i got in touch with DS enterprise .pratap nagar . mayur vilhar. It is really pathetic the way this particular institution is running. there is no one to give answers. and customers are treated the way as if airtel is doing some favour by giving connections. I have paid the money in advance vide receipt no. SH 57931. even a while ago i contacted them asking for the status wherein i was made holding the line for more than 40 minutes. i had to disconnect the phone and redial and once again made me to hold for 15 min. only to infrom that the executives are busy and i should call them later and without even hearing they disconntected the phone. Now with this kind of atitude for a customer who is loyal for the past 12 years with your orgainsation. has left in a bad taste. i am now contacting vodafone or idea for better service as i had lost trust on airtel based on the ordeal i had gone thru in the past 2 days. just to keep you informed . i was in touch with meenakshi .i was told that she left the job today. vinitha. who was handling my case, aarti .never interested in answering. preeti or deepti .who always looked very confused .there was an gentle man who was incharge of the entire store . who looked more irritated by seeing any customer.as an old customer i could only suggest that this way Bharti airtel is going in docks . may god bless airtel. even after this kind of atitude.

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JagoGrahak
, IN
Nov 24, 2009 11:21 am EST

AirTel India has a customer care toll free No.121. For the last many days I have noticed that if I wish to speak to the Customer Care Executive by pressing No.9 in the sequence, I get an answer "please dial *123# to see your account balance... thank you for contacting Airtel...etc." .. and the line cut from their end. Where are all the executives hidden? Don't they know how irritating it is to waste so much time in trying to get to the executive. Where else can we find the answer to our queries? Is it a fair practice by a leading company like this one? When will AirTel begin to 'tell' the truth? Or, has all their goodness vanished into thin 'air'?

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vaseembari
, IN
Aug 28, 2009 6:41 am EDT

hai,

my mobile is [protected], Rs 20 has been deducted twice from my mobile unnecessary stating reason for using text messages subscription from Http://gclub.in from number [protected].
My mobile doesen't support any WAP. Due to deduction of your balance I could't make a important call in time for which i lost Rs 10, 000/- .and u people have to incur my loss. I am farwarding this issue to Customer court if you did not attend or give immediate feedback. and more over the above said site does not have an option to un-subscribe this service.

Rgds
Vaseem bari

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AKULA GOPAL KRISHNA
, IN
Dec 23, 2009 2:57 am EST

sir,
my mobile no.[protected]

I submitted request for change of bill plan from 999 one yr rental plan to new plan ie., 399 just 30 to airtel show room at rajahmundry on 10.11.2017 and but the request was not forwarded to airtel. I have received a acknowledgement receipt from airtel show room which was enclosed the receipt in attachment file.

therefore I request you to kindly verify the attached proof and change the plan (399 just 30) with effect from 13.11.2017 and send me new corrected bill for payment.

thanking you sir,

akula gopal krishna

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K.C
, AE
May 31, 2010 1:47 pm EDT

Please to inform you that I was not using my airtel number (+91 [protected]) for last
Two to three months and recently I tried to use the same from uae while roaming
And it says "sim card registration failed".in addition to that I have tried
Dialing to the same number and it was ringing and answered someone from india.
As the sim card is lying with me and it was using the same someone from india
And there was balance of inr 500 and it was valid till 2017. As they have given ref. No [protected] and informed that will get back to you within 24 hours, I have not get any favorable response from them upto now.

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Arun
,
Oct 29, 2007 12:00 am EDT

It is really disgusting seeing the ads of Airtel, every time I see it I shows how much this company is fooling people. I had bought this Airtel prepaid SIM, it took exactly 16 hours to get started and that too with persistent begging by me to the dealer & the retailer.
The connection works fine for a day and the next day it is off, for the past 2 days no connectivity. Every time you call the customer care, there is a standard reply " THE SYSTEM IS DOWN PLEASE CALL US AFTER 2 HOURS", once & twice it is fine, for 2 complete days can a so called reputed company say the same reason followed with the 2 hours logic?
Big time let down by ads, promotion. This would be the last time I would like to use Airtel be it connection or as an Investor.
Regard

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lalit
,
Aug 07, 2008 1:56 am EDT

i am using the airtel no. +[protected] since 2 years. at initial stage this no. was prepaid but now i requested to air tel change my postpaid no. to prepaid no. and they hav done it.

now from 30 days or from changing postpaid to prepaid i am unable to send the massages from my phone n not getting hello tune while they hav cuted the balance of hellotune . so many times i called to coustmer care 121 but they didnt feed back me in possitive way.

i also called for my same complaint at 198 of airtel n they also not replied me

i am missing the name of executives but i talked with a senior mr. Devendra of airtel complaint care at 198 and he promissed me he will shortout this proble in 24 hrs but still not solve

kindly take the necessary action for the same

thankz n regards

lalit tyagi

haridwar

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raghunatha
,
Oct 24, 2006 12:00 am EDT

I am airtel customer in karnataka I have not downloaded anything in airtellive but they have added in my bill 400/- in sep 06 bill I enquired but they sent big list what I have not downloaded. Don't take airtel postpaid if you take it will be a keeping blade in your packet.

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mohan kumar
,
Nov 22, 2007 12:00 am EST

Airtel india, really sucks & useless... Careless customer care response, they cut the line while in middle of the conversation & many unwanted & repeated msgs from airtel offers. We dont know whether the person whom we are calling is either switched off/not reachable/busy or whatever all they is false absolutely. They say same dialogue when we call to different mobile connection (Ex:bsnl) " the airtel customer you trying to reach is busy/not reachable"for any other connection also...

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SuriRai23
, IN
Feb 18, 2013 12:18 am EST
Verified customer This comment was posted by a verified customer. Learn more

I want to complaint against airtel's customer care executive. The executive I spoke to just right now was so rude and didnt help at all.
And I am also fed up of airtel schemes.
Without even asking airtel installs the scheme and cuts my balance, like few months back they charged me unncessarily for freakin' item songs and then sometimes for offers. I am sick of calling customer care and telling them to remove and put my money back. And now recently airtel has started this lame scheme of renewing every pack we activate - if I have activated a message pack of 30rs and later on they will renew it even if I dont need it and also I have send thousands of 'stop' message. Whatever balance I have left even if its 20rs, airtel will take that also and charge it for another their lame scheme. Bhai hume nai chahiye aapka scheme. Plus I am a student, I dont get a salary, I get a fixed amt from my parents and if airtel becomes such a jerk and charges then what do we do.

And to top it all the rude customer care executive says 'i cant help you and I cant bring your money back. ' then what the hell is he sitting there for? The guy was even hinting to just change the sim. Thats not the solution. Its my wish. Matlab the customer has no value. The customer will change the sim because you have now enjoyed charging their money from their current sim.
Their company send those lame 'item songs and renewal' messages and after charging our balance they say we cant help u at all.

I am seriously fed up.

My airtel no. [protected].

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padmavalli
,
Aug 15, 2008 11:19 pm EDT

I had lately taken a Airtel connection - [protected] (to gift it to my mom). It is a corporate connection - Karnataka Number from Wipro Technologies, Mustafa being the company Co-ordinator... It was activated with Rs.300 initial deposit and all the necessary documents, being scanned from my end.

During the address verification stage 2 things happen:

1. The Verification person lands up at my client office where I work. He called up around 15 times to know my location.
2. He failed to call up when he had to do the main verification that is to my residence.

Its funny that they take my existing (current usage number). To find all the details. Just after 3 days i get a message on my Mobile, they are discontinuing the service... due to incorrect verification... (when they did not come how could it be incorrect?). Then they discontinue my outgoing all together.

And even after repeated mails to nodalofficer.kk@airtel.in and sanjiv.verma@airtel.in no response worst of all 121@airtelindia.com where you mail anything but no response found? Call up airtel customer care... names I have interacted with Siva, Avinash.M, Ravi and there is one supervisor Sameer.S
All give vague and different answers. None consitant with each other. The customer service is the worst of the lot. They have a major monopoly.

Now when I want to cancel my connection and want a refund they don't want to refund my Rs.300, deducting all my amount. They give me all the policies saying that I have to be at least 6 months customer. For such a bad service who would want to be their customer? And above which in a democratic country they do a dictatorship over the customer.

And India provides all the related support for companies like this?

Flamboyant!

Regards,
Padma.

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R K Shenoy
,
Oct 07, 2006 12:00 am EDT

With the number of complaints for Airtel, a new category 'Airtel' should be added. I have a phone cum Broadband service with Airtel. Ever since I subscribed for their services I am experiencing the extremely poor quality of service. To start with they promised us the connection in 5 days and even after 15 days and lots of revised dates, the connection was not done. We then took the matter to the highest authority in Bangalore and the very next day the connection was done.
Now for the last 2 months I am trying to register on their website, so that I can monitor my internet usage. The same message that they are upgrading the site keeps popping up. Isin't it a matter of shame for Sunil Mittal and Co. to take more than 2 months to upgrade a small portion of the website. I wrote several times to the Custonmer Care and there is no response. When I call they don't commit any date for completion.

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Kamalesh Shirpurkar
,
May 28, 2007 12:00 am EDT

I have made payment through Citibank online, which I am doing from last couple of years, but for last month when I made payment through Citibank online on 04-May, amount is deducted from my account and Citibank says that they have transfered it to Airtel.

I have called up Airtel 2-3 times regarding the same and gave them reference number for the same. Airtel has not tried trace the transaction but instead has discontinued my card.

The issue is still pending almost 25 days now.

This is very ridiculous and is not expected from Airtel. I am using Airtel service from the day it is launched in Maharashtra. There are no issues with any payment till date. This has happened for the Add-on card which I took on Airtel request for the same.

Airtel should not have discontinued the service as we are suffering a lot because of that Airtel should consider the history of Parent card and also should try to trace the lost transaction.

Instead of helping such a long term customer Airtel is asking the customer to get in touch with Citibank, get some proof on amount transfered. The reference number is not enough for them to trace the transaction.

This shows that Airtel has no interest in retaining the customer. The Parent card too as this issue has mentally harassed me and my family. I need some way I can teach them lesson other than discontinuing.

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S. BALASUBRAMANIAN
,
Dec 24, 2006 12:00 am EST

I am one of the ill-fated customers who availed the services of Airtel and I regret having taken their mobile services.

I had take two numbers [protected] and [protected]. I had opted for ECS for bill payment.

To my shock I see my bank statement, I am still being debited even after surrendering my connection. I have got a confirmation for the same. Still I am being debited. Even after complaining, I have not got any reply from them yet.

The worst part is that I am on a overseas assignment and I can't do anything but to watch my account being debited month after month. But, I will definitely go to the consumer court will all the evidences and make things worse for them once I return to India.

Thanks

Balasubramanian

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ManuMohan M
, IN
Dec 23, 2012 12:23 pm EST

Myself ManuMohan. I am feeling so pitiable to write this complaint against Airtel India for the annoyed response which has caused me all aspects of losses which a Business man can have.
To the issue:
One and a half month back, I had requested for conversion of my official Airtel postpaid number([protected]) to Prepaid since I was moving out of country for a Business Visit. Initially it was told that it will take 4 days of time due to some change in internal process. That was an acceptable factor since i could wait for 4 days of time. I had seriously followed up for 4 weeks out of my hard time extending my travel. The unfortunate part is, my Airtel number is not working till date from the day i had submitted for a change. This is the hardest time a human can wait. I request you to consider this as a serious issue and request to help me to get out of this so that I can atleast plan for mobile number portability to some decent service provider who are consumer friendly and hungry towards retaining their customers. Very much unexpected from a service provider called Airtel. Pitty on you!

Thanks and regards,
ManuMohan M
manumohanm88@gmail.com
+974 [protected]

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Rajesh Uttam
, IN
Oct 24, 2009 1:05 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Airtel

My no. is [protected]. I was given wrong information by your representatives. And because of that I have been severed a huge bill. I was told that there are nominal charges for International roaming. And to received call no charges but I was charge a huge bill. More over I never called 9 minutes from my phone. Please make the bill correct and I am ready to pay if you satisfy me that the bill is correct.
Rajesh Uttam

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mukesh t shah
,
Sep 03, 2007 12:00 am EDT

My name is Mukesh Shah and my airtel mobile no is [protected].

I activated GPRs scheme for accessing net on my mobile phone next day i got one message that they have debited 99 rs from my account for subscribing to their portfolio management scheme.
this is complete non sense ...they deducted my account directly from my balance and i didn't subscribe to their any scheme.this is pure cheating.
And worst part os story is that ,when i call on costumer care they say my amount will be credited shortly but they have not credited my amount so far. some of the costumer care executives talk rudely,they misguide costumers.

I hate airtel.

I would suggest never go for airtel. Airtel company is cheater...they try to make their costumers fool..

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Subramanian Srinivasan
,
May 09, 2007 12:00 am EDT

I have been an Airtel customer for the past 5 years (Number - [protected]) . But never before have I found the customer service as pathetic as I find it now. I have been in CUG 249 for the past 9 months. In January I had raised a request through an Airtel representative in Computer Associates for a change to Plan 149. I was asked to send a mail to the Airtel office and I got a mail saying that the plan change is possible. However the mail failed to give further details. I sent about 8 mails to Airtel asking for clarifications but I got none. Then I was told that the Plan 149 had been discontinued. I also made about 50 calls to Airtel Customer care . However the executives acted dumb and I was asked to repeat the issue every time I called. I wonder what sort of information sits in the Customer profile database of Airtel. What is the customer service you provide when you ask put the customer through the same misery every time he calls?

All the trouble started because of the mail from Airtel which said that the change to Plan 149 was possible.

My main reason for the plan change has been to reduce my bill amount as my outgoing number of calls are pretty low. However the bills kept coming on CUG 249 in spite of my repeated requests. Finally recently Deepika from Airtel suggested that I change to Plan 999 as that was similar to Plan 149 in the sense that the rental was low and the phone was conducive for people who make less outgoing calls. She assured me that I would be given a complimentary talk time of Rs 250 as an apology note. Finally yesterday the Plan change was complete. However when I called up Deepika in order to ask her to add the complimentary talk time, another shock lay waiting for me. I was told that I need to utilize the talk time within 1 month as that was the validity the talk time held. Now this is adding insult to the numerous injuries Airtel has already inflicted. If I calculate the amount I have lost because of the delayed plan change(delayed by 4 months), I found the amount runs to about 700 Rs. Now first I get a complimentary talk time of only rs 250. Next I am given an ultimatum to utilize it within 1 month. Is this the way Airtel apologizes for its shoddy customer care?

I have requested Airtel to do one of two things:

1) Make the plan change as of January - when I had originally asked for the plan change. Once done - recalculate all my bills from January as of Plan 999

2) Let the plan change remain as of May. However refund me the amount I have lost because of the delay

I have planned to approach the CONSUMER COURT with this issue if it is not solved ASAP. I also plan to publish this complaint in the leading news papers in my city.

PS: The complaint form is not accepting a 'Request Date' before May 2017. Either Airtel is too optimistic that they have taken care of all requests before May 2017 or it is another bug in its software

Thanks and Regards,
Subramanian S

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jav_ideaz
, IN
Aug 05, 2009 2:57 am EDT

Sir/madam
I have complaint about sms many time but job alert sms coming daily. Then I have to pay rs.30 per month. I had stopped it many time I have complaint no. But it not to be stoped. Pls stop all sms after this complant.

Arjun thorat
[protected]

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Dkohli
, IN
Aug 21, 2010 8:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I visited Airtel's communications centre Vandana Communications in Bhera Enclave (full address: 396, Bhera Enclave Outer Ring Road, Paschim Vihar, New Delhi 87) for a new postpaid connection. I have been using airtel connection for the last 3 years and am very happy with the service. The connection I was using is in my mother's name and now I wanted to apply for a new Airtel connection in my own name. I visited the nearest Airtel relationship centre to my home which is Vandana Communications. I was given a form and asked for identity and address proof. Please note that I was made to visit this centre twice and both times my valid identity proof very not accepted.

The first time I visited (dated 14th August) I was told that Passport is not a valid proof of identity and I should bring a copy of my Pan card. The next time I visited the centre (dated 21st August) I carried my Pan card as a valid identity proof. To my shock this time I was told that even my Pan card is not a valid identity proof. When I showed them the Airtel application form which lists Pan card as valid identity proof, they said that the form is not updated.

I want to raise a very strong complaint against Pankaj Kumar ([protected]) who is the owner of this relationship centre and Ms. Rajni, executive for not only behaving badly with me and my husband but also giving false information about what is an acceptable identity proof. Both of them were utterly confused about what consitutes a valid address and identity proof and kept on calling their floor manager. Even after struggling for over 1.5 hours I was told that I will not be given a postpaid connection.

I am disappointed that even after being a loyal Airtel customer for over 3 years, I was given this treatment. Kindly look into this.

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Deepak Dalal
, IN
Sep 15, 2009 2:56 am EDT

I have made repeated requests to Airtel Customer Service for cancellation of my Airtel Blackberry service from my Bangalore number as i have moved to Gurgaon and have taken new number with blackberry service. (I have taken new connection from Airtel itself).
So far since August 26th, i have made 50+ requests to Airtel for cancellation of blackberry but no luck. They are sending me messages after messgaes that it will get deactivated soon but i continue to keep making request with no answer from them.
I will land up paying for Blackberry service for this month inspite of no need for the service to me.Airtel's customer service is horrible.

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S. Jha
,
Jul 30, 2007 12:00 am EDT

I am holding a life time prepaid connection of airtel which was specially taken for internet , for which i had activated GPRS through a GPRS enabled handset. Before for this the charge was Rs.249, suddenly from June month onwards they raised it to Rs.498. Any way I activated it through a recharge voucher of R.498 on june 26,2017.

At that time the customer care executives told that it will take at most 48 hrs.
on next day, ie 27 th June,2017 at about4 p.m., i received a sms from airtel customer care telling that "your GPRS has been activated". But surprisingly, at evening about 10 p.m when I tried to connect internet through my computer a message shown," Subscribe to packet data first." At once I called back customer care help desk, they checked it out and told that it will take nearly 48 hrs, pls cooperate with us, but when i asked them about that sms in which it was clearly told that my GPRS has been activated they politely told plz ignore that message and requested me to call to customer care executive of GPRS section.

In this process the line was disconnected so many times, since i was in trouble i had to call back again... when I called 4th time the call was automatically stopped & my customer care help desk line was also barred... since i called 4 times in a day.

But since my problem was not solved... i had to call back from another connection which was obviously chargeable. Next day ie on 28 th June, the situation was same. I called back again from another no., and i was very irritated when the executive talking with me told that "yes you have certainly recharged with Rs 498 and 48 hrs have expired, but sorry to say we have some technical difficulty thats why it has not been activated, we have taken a complaint of your prob, by 3rd July your problem will be solved".
I was absolutely angry then since i had recharged it on 26 th, & by 3 rd if my prob is to be solved ie after 7 days, then why should we pay too much for this type of poor service? I wanted to talk to a senior officer and surprisingly at once they told your prob will be solved by next 2 hrs. I just didn't understand their strategy. I thought they have recognized their fault. But i was wrong... i was living in a fools paradise.

I had some important online job this month, thats why i recharged it by 26th of July,2017 before expiry of previous recharge, so that i can enjoy an uninterrupted internet connection. But i didn't know that i had bought trouble with Rs 498.

On 30 th july 2017, when i tried to reconnect net via computer an error message was shown..." subscribe to packet data first". Again i had to call back to customer care help desk.. only to confirm whether 48 hrs have gone or they have still some excuses. The only word they have been thought is SORRY. I asked them it is nearly 96 hrs , then why it has not been activated? they again started me telling stories... when i insisted on to talk to higher authorities... they put my line on hold just for an hour, and after 1 hr the line was automatically disconnected. but surprisingly GPRS was activated .

SO one thing is very clear to us that their business is to make public fool. They are simply playing with public money... they don't have any proper system nor they answer properly. Simply they misguide people in various ways.If you can charge them then they will take prompt action , otherwise you have to follow their footsteps. If they are kind enough, you are lucky, you can enjoy normal expected services... otherwise you will get a BIG ZERO.

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ksabyasanchi
, IN
Nov 01, 2015 8:31 am EST
Verified customer This comment was posted by a verified customer. Learn more

Yeah the case is resolved, didn't get the money back but OK its fine.

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Airtel Presence
, IN
Sep 17, 2015 1:16 am EDT

Dear Mr. Sahoo,

This is with reference to your post dated 15 Sep 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.presence@airtel.com

Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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santosh mohan
, US
Dec 04, 2013 10:49 pm EST

I blamed by airtel network on recharge of 75 /- i am not getting what the offer they display. I get on recharge of 75/- to get 1 gb of 2g data for 15 days validity. But i cann't get the offer. I hope to get my offer as early...

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Airtel Presence
, IN
Feb 19, 2013 9:30 am EST

Namaste(SuriRai23),

This is to inform you that your concern listed on 18 Feb. 2017 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Airtel Presence
, IN
Feb 18, 2013 12:36 pm EST

Namaste Mr.Parekh,

We would like to inform you that your concern listed 03 Jan. 2017 has been resolved. Should you have any queries please contact Airtel customer service at airtelpresence@in.airtel.com?

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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himanshu parekh
, IN
Jan 03, 2013 1:38 am EST
Verified customer This comment was posted by a verified customer. Learn more

My self Parekh Himanshu U.

My cell One Service's provider is Airtel comnucation Services. And My Cell No. Is - [protected].

Last 10 Days i see my Amt. balance is cutt off from my main balance.

My Another No. Is - [protected]. Same like above problem in this.

I talk to Custome Centre for this regarding problem but not satisfied answer get till date.

so i complain to u.

Today dt. 02/01/2017. i received the phone from Nuddle Officer - cell no is - [protected]. But not satisfied answer.

So pls response as soon as possible.

Thank U.

Regards.

Parekh himnashu U.

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agnes james
, IN
Oct 03, 2012 3:16 am EDT

Hello guys
I am from Delhi. I am a vodafone user as well as using airtel connection. I had activated 249 plan on my airtel connection as per described according to my requirements. They told me that I would get some free calls as well as the call rates are also cheaper. But don't know was that just to attract customers or what? I just filed my complaint to the but is not any hearing there So I just moved for http://consumercourt.net/forum.php where I again filed my complaint about the very much charged bill amount. Hope to get some help from them ASAP.