Airtel Customer Care Service - Punepathetic service!

K
This review was posted by
a verified customer
Verified customer

I have been using airtel service now since 3.5 yrs now, but I have never seen so bad service till now. Its as simple as that since 3 months I have been trying to activate mms on my cell phone and nothing happened till now. There are many instances where the customer care executive would speak very rudely, or in pathetic english, even threatened me once. They deducted some amount for nothing at all.

I never expected this from airtel.

Responses

  • */- Sep 23, 2013

    I'M using airtell service from last 9 yrs. but now very bad service from AIRTELL .Idone topup of Rs.225 /- in this air-tell cut the charges as 1) pr.fee-199.34 2) s.tax-24.55
    & At last available balance shows Rs.0.00 . airtell c.c. 121, 198, [protected] does not response .
    Secondly call charges on my no. was as per second but now charges are as per minute .
    Airtel is a ###ing company, which knows how to provide ###ing service.

    0 Votes
  • Pa
    pankaj khemka Dec 04, 2012

    i have buy a samsung S DUOS and there was a offer of 3G for one 2 month but still i couldnot get that service.i have complain against it but i could not get it.
    AIRTEL is the worst service provider.

    0 Votes
  • Pa
    parimal battise Apr 23, 2011

    I have been using airtel service now since 3.5 yrs now, but i have never seen so bad service till now. Its as simple as that since 3 months i have been trying to call customer care but nothing happened till now There are many instances where the customer care executive would speak very rudely, or in pathetic English, even threatened me once. They deducted some amount for nothing at all.
    I never expected this from Airtel
    You marked this complaint as usefu

    0 Votes
  • Airtel is a [censor]ing company, which knows how to provide [censor]ing service
    All mobile phone companies are real [censor]ing in India

    0 Votes
  • Sa
    satish chadokar Jan 17, 2011

    Hi
    This Satish Chadokar
    and My No is : [protected]
    i have lost my mobile so plz block this no as soon as possible

    0 Votes
  • Su
    SUDHI BHATEWARA Nov 29, 2010
    This comment was posted by
    a verified customer
    Verified customer

    This is the complait regarding the range problem at my home. my home is situated in sinhagad road area in Pune. So please kindly look forward for my trouble and sort it out as soon as possible.

    0 Votes
  • Sw
    swapnil fasate Aug 06, 2010

    i'm intersting airtel to office open. to sale of airtel postpaid conection my contact no-[protected]

    0 Votes
  • Ra
    ram patil Jun 08, 2010

    I did experiene the pathetic service from airtel...worst network connectivity in city like pune forget about rual india. Huge descripency in billing where i keep more than 2 to 3 weeks my phone off while in roaming or out of station however the bill does not come to less than Rs.1000 to 1200...I launched the complaints several times but except [censor]ting air customer executives can not do anything. I think airtel will only change their behaviour only when they will loose most of their valuable csuotmers.

    0 Votes
  • Pa
    Pace_Ankit May 06, 2010

    I'm using airtel since an year. the problem started about two weeks back, when i started getting messages saying "SIM card registration failed" and the network vanishes. Then guess what, call drop. Most of the time happens during calls only. It happens everywhere inside and outside the building and almost all over pune. I contacted 121 and their new 198 many times, but at both the places i got disappointment only. No response and the call disconnects after they say wait for the call to be transferred to the executive. What is the use of giving the free nor and not responding and also recording the call for training purpose (apparently) and not improving the service and the quality for executives. They are undoubtly NOT the no 1 in telecom. Sick people and sick service. TRAI do something. Please... Eagerly waiting for the Number Portability system to be started. It'll be a big relief for the consumers.

    0 Votes
  • So
    Soumitro Jan 20, 2010

    Hi,

    Airtel customer care is one of the worst in the country, I would love to change my service provider as soon as the number portability starts, there is no way to talk to the customer care executive, this is simply Rubbish.

    One more annoying thing that has happened over the past few months is deduction of one rupee per day for the friends scheme, when all the providers are slicing their rates AIRTEL is all set to increase all.

    Soumitro Das
    [protected]

    0 Votes
  • Sh
    Shripad Sabale Dec 14, 2009

    HI Everybody,
    I am using Airtel frienz card. I am trying to join CUG group from last 2 months. I called in Customer Care center approx 15 times. Most of time I spoke to many supervisors (senior person) in CC. And every time they are telling me your problem will get resolve as soon as possible. But still I am facing same proble. Its really bad service of Airtel. Senior person (Lal, Kuldeep, Nilkanth, Archana, Pranit, Kaushik) also not able to do anything to resolve my problem I really feeling bad about Airtel Service. Shripad Sabale

    0 Votes
  • Ak
    akriti raut Nov 25, 2009

    i am using airtel service for the last 4 years but lately there is no signal inside my house. every tome i have to come to the window to make a call or to recieve the calls. please help me out.

    0 Votes
  • Ma
    mamama Oct 21, 2009

    Airtel... sucks sucks and sucks...
    If this is the strategy that they are following to make money...i pray God that Mittal's business should ruin very soon
    Call center guys are very pathetic ... all the time new guy comes and we have to repeat the story...
    and NO result...wastage of time and energy... that bluddy executive gets his satisfaction of spending 10 min on call...but is this watched by those managers who are hired by Big ###...

    When asked for Managers number exe gives number which never works...
    So hey Big ### is this a strategy... ha... 10.2 % service tax ...for what ... ur holidays... ?

    If you can not run the business open donation Box...trust me ... i will donate happily...but do not cheat us... otherwise will kill u...
    else do one thing if you are dare enough give your number...will teach u how to do the business... dont worry wont be killng you ...

    1 Votes
  • Ge
    Gee Prakash Oct 11, 2009

    Airtel - Maharashtra zone is providing the worst possible service to its mobile phone customers. I took the connection in June 2009 at Pune. Within three months of my experience with them, I had come across the following problems :-

    1. During July 09 when went to a retail outlet in Kondhwa area to recharge for Rs.295/- (full talk time offered by Airtel), the vendor took the money and showed in his mobile that my sim is recharged for Rs.295/- But my Sim was not recharged at least for the next four hours and I had to quarrel with the vendor to get my money back.

    2. They activated the "Cricket Score Alert" without my consent and started stealing Rs.3/- per match day - wheter it is international match or local match of T20 between club teams - whatever it is. I had already lost more than Rs.150/- towards this day time robbery by Airtel. Now I know how this company is earning great profits.

    3. Not less than 25 times I requested for deactivation of cricket alert by pressing *321*451# and then Command No.2 (as told by recorded voice message while dialling to Customer Care No. 121) my request was not at all recognised and the day time looting continues till today (11.10.2009). Every time I do this process, instantaneously I get a message that your Cricket alert will be deactivated shortly. But God knows (May be Airtel Chairman Mr. Mittal knows) what does the word "shortly" means.
    3. After trying for more than 10 times, I was able to talk to a human being (At last) - One of their so called Customer Service Executives. He was not ready to listen to my problems. He was simply repeating me to press *321*451# which I had done umpteen times to deactivate but which never worked. When I tried to explain my difficulties that mannerless chap simply said "Phir se karo na" and disconnected the phone.
    4.More shockingly, from that day I talked to this bloody Customer Care Executive, a further amount of Re.1/- per day is also being debited to my balance with an SMS message saying " Re.1/- is debited to your account for downloading the VAS (value Added Service I understand). But never on earth did I ever download any Value Added Service.

    From my various friends and colleagues who also unforturnately took the Airtel connection, I came to know that they are also loosing heavily on these uncalled for, un requested for "Alerts" (viz., employment alert, cricket alert, Astrology alert, Jokes etc., and they also cannot do any thing with this problem as no body in Airtel cares for their requests for deactiviation of such uncalled for, simply looting services.
    5. I am unable to find the e-mail ID of Airtel from their website. They do not furnish it under "Contact Us" page. If any body knows their mail ID, please post it on this site. I shall be very thankful to them.

    One Open message that I would like to leave to Airtel :-

    Dont think that all your present customers will continue with you for ever, bearing all your lootings in such unethical and illegitimate ways. They will quietly leave you, as I have been thinking of, and ultimately Airtel will have an unceremonious death in Maharashtra. This is for sure.

    Gee Prakash

    1 Votes
  • My
    my sim is not working Sep 19, 2009

    Hi,

    myself abhishek jain
    my no. is [protected], i issued the sim yesterday from chinchwad big bazaar pune.
    i started this sim today, although network is coming, but i am not able to use any kind of service.
    i tried to call 121, it is saying this service is not active in ur phone, pls go to ur nearest customer care.
    Plz try to resolve this prblem asap. pls call me on no. [protected] for giving any kind of suggestion regarding this problem.

    1 Votes
  • Ma
    Mallikarjun Birajdar Sep 02, 2009

    Dear Sir/Madam,

    Since Last 2 yrs I using AIRTEL service. Last week I get call from Airtel customer care(HEmani-[protected]) she told me Caller tune is absolutely free. I asked for any hidden cost is their? She told 100% free. Then I suggest to assign caller tune. Next day I got sms, in which mentioned 20 Rs. will get cut & 20 Rs. get reduced. I try to all above number but no one attending. This is discusting. I disappointed with AIRTEL service.--MALLIKARJUN BIRAJDAR.

    0 Votes
  • Go
    Goel Richa Aug 16, 2009

    Hi,
    I'm facing a problem from the 1 month but this problem is still not resolved.
    My number is [protected]. Mine is friends card and I"m added in the group whose group owner is having number([protected]). When I'm calling on this number from my number, 1 rs is cutting instead of 0.10 paise.
    And, your executives are telling that my no is not added in any group. So, wen I try to include my no in the group created by my friend, I get the message that my number is added in the group.

    I have written so many mails and I have called your Customer Care so many times that they have blocked my number and I can't call them now.
    I'm trying to make your executives understand but they are not understanding the problem clearly.
    Is this the service that you are providing to your customers?
    How long one can have patience?
    Either your system is incorrect or Airtel has started to make people fool and cheat them like this.
    Whats the hell is going on with Airtel Service. Its the worst service I have ever used.
    Regards
    Richa Goel

    0 Votes
  • Ja
    Jaishree T May 02, 2009

    Pathetic service! Disasterous! Miserable! Terible! THIRD CLASS!!!

    all this is also tooo less to expalin how BAD the service is... Aitel has now become shamelesss and such comments do nt affect them AT ALL!!!

    i cannot dial an international number from last 2 months and i've been following up with Aitel Cust service from last 2 months but they have no solution...
    The worst part is they close the complaint even without confirming with me if my issue is resolved or not!!! they've been doing this for the last two months... everytime i call i've been told that a new complaint will be filed as the old one is closed [WITHOUT RESOLVING and WITHOUT MY CONFIRMATION]
    This is been going on for 2 months now..


    IT IS Pathetic service! Disasterous! Miserable! Terible! THIRD CLASS!!!

    0 Votes
  • Ma
    mansi Apr 16, 2009

    i have had the worst experience with airtel i am using it from 6 years now...there service has gone to dogs..if they dont take our complaints seriously...they will have to shut soon!!!i can assure you that...ridiculously hopeless service!

    0 Votes
  • Sa
    Sameer Apr 11, 2009

    I can help Maharashtra subscribers, If you have big issues then just don't call 121.
    Just send a detailed email with your as a subject to [email protected] And I sure you your problem will be solved within 4 days.

    for help email me at [email protected] I am a senior officer of Airtel. Just do it

    Sameer

    0 Votes
  • Ma
    Manish Arora Jan 28, 2009

    Please Call Me +[protected] and I am Manish. I work in Cutomer Care Call Centre. I Khow talk a Customer Care. My E-Mail Id is - [email protected] i am wating ur reply soon.

    0 Votes
  • Aj
    ajit Jan 23, 2009

    i am using airtel [protected] siries sim.gprs actived bt no accessing web . earror Subsribe to packet data first.
    so wht solustion of this problem. no connect to cust care ext for press 9
    very bad servises for airtel

    0 Votes
  • Na
    nathusingh Jan 11, 2009

    I am a customer of BHARTI AIRTEL.. I bought a campus sim card when it was nwely launched.Then after three months my all campus facilities were cancelled and my card was converted into airtel one which cost me even sms as rs 1.I complained in the customer care at least 10 times but none of them could respond me properly. And still i am facing the same problem.they even gave me complaint number but later nothing was done. SO AIRTEL CUSTOMER CARE SERVICE IS WORST IN THE WORLD.

    1 Votes
  • Yo
    Yogesh nivrutti Kokane Dec 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hi,
    I am Yogesh Kokane, My no is [protected] this is a Airtel Maharashtra billing card.My Complaint is when i send the massage to another mobile it showing failed and i told two, three times to customer care but didn't get any benefit .I am getting much frustrate So, Kindly help me and solve my problem ASAP.

    Thanks
    Yogesh

    0 Votes
  • Sa
    sandeep jadhav Oct 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i have purchased my sim card of airtel in 2005 so that time i have provided the required documents and now yesterday i have a call from airtel customer care that "you have to submit documents within 48 hours to airtel again as this is new rule by the government of india"
    but already 36 hrs has been passed from the message and today i am going to submit my documents at airtel customer relationship office at akurdi, pune. so kindly don't terminate the service, if it will late.

    0 Votes
  • Ra
    Rahul Sep 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Yes many times this things happen to me also.
    before few months i took 3 airtel postpaid connections in form i mentioned another plan and they started some other plan in my phone when i called to the customer care executive they di'nt even listen my problem and disconnect the call. some times they even abused me i complained many times to their tl or supervisor but nothing happen...

    0 Votes
  • Ru
    ruta Belsare Aug 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    block my sim urgently..

    my number is [protected]

    0 Votes
  • Ru
    ruta Belsare Aug 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have lost my cell.. please <b>Block my sim card</B>

    my number is [protected]

    0 Votes
  • Ra
    Rajnikanth Jun 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    They want to pay me without giving itemized bill.

    0 Votes
  • Sa
    Sangeetha R Jun 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I got an SMS from airtel for full talktime Rs. 165 recharge.
    After that I recharged for the same amount online.
    They deducted 165 Rs. from my account and till now ( second day)
    I have not got a single penny as talktime.
    This is worst.

    0 Votes
  • Hi
    himanshu Jun 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Pathetic!!

    Most horrible customer service till date, my balance automatically deducted by rupees 150/day. Customer care representatives ohhhh god, atrocious neither the speak English nor they understand. Pathetic language used over the phone, representative hung-up a lot of times, representative did not even listen to me and said, “ Thank you for calling airtel and you have a pleasant day.” . I would never recommend airtel to anyone.

    0 Votes
  • Ni
    Nikhil Sharma May 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    hi Airtel
    well i also have been working with bharti -airtel for 8 months. m using airtel connection for me its very good in case of connectivity and performance even i m completly satisfied with call center executives.
    but recently just beacause of some problem i could not submit my payment on time even i cordinated with airtel executive, dont barred my calls bt they did while i personally requested for that and i was very frustated from your recovery agents they dont know "how to speak with customer" rude on calls.
    and i have only request from your side that "DONT WANT CALLS FROM RECEOVERY AGENTS"

    Thanks and Regards
    Nikhil Sharma

    0 Votes
  • Bi
    bites computer education, chin May 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Our airtel landline connection is not available from thursday 8th, may 2008 to till date

    please, check our connection as early as possible.


    thank you.

    0 Votes
  • Zi
    zikmee Sherpa May 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Is there anyway to take legal action against the irresponsible customer care executives of Vodafone in kolkata?
    Everytime I make complain they just dont understand the real problem and makes false promises to look upon the matter.This happening from last week of April to till date i.e 9th May.Please help!

    0 Votes
  • Sa
    sachin borgaonkar Apr 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am a post paid customer. My sim is activated from past 4 weeks and i have paid my first bill also. It has been barred due to some mismatched details in the documents that i have submitted.
    Please let me know the detail of Airtel Outtel at Aundh (Pune), so that i can submit the documents.

    0 Votes
  • Bh
    bharat badkundri Mar 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    sir /madam
    Please see that my sim is activated from past 3 days it has been barred even if we have sumbmitted all document well in time 3times
    even though it has been barred whats the problm and when will i get is corrected
    one thing to tell u the call center peopel dont co -operated its bad from ur part
    i m regular user of realience but when i found airtel is best it is going towards worst

    0 Votes
  • Ra
    ravi kumar Feb 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i am able to connect to net

    0 Votes
  • Go
    goryshankar Jan 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    What''s the wrong going in your service. I've taken prepaid sim before two months iam trying to get the packet data activatio since when i took the sim. Whenever i call your customer care, they asks me to press some number which is no use to me, i want to talk with call xecutive at that time they se to say yours call has been transferred to executive but in next movement the call is ending what to do. Its irritating me lot its all happening beacause of neglegence of your service providers.

    0 Votes
  • Ab
    Abhishek Dey Jan 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The worst service i have ever seen .... compared to a Reliance Service.... i've been using Airtel from 4 months and dnt have an argue about their Call and SMS plans. But regarding the Hello Tune....which i never subscribed forcefully deducted 30Rs from my Balance...never even asking that whether i shud continue their service or not. This a shear negligence from their side. And when customer care was called they put all blames on the customer itself... Is it the way Airtel works?
    Idea and Vodafone services are much better .. hats of to them.
    Shame being an Airtel Customer.

    0 Votes
  • Vi
    Vipin Patil Jan 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This is the worst customer service, i had ever seen

    Airtel customer care is worst. Its website is even worst x-( . They claim themselves to be the quality service provider in india, but they have the worst-o-worst customer care. Their website sucks.

    3rd class service. Customer care never works. Tel no is [protected]. Bharti is good for selling onions n potatoes only. They cant handle hi tech stuff. Its good if they exit tel services n sell onions n potatoes with walmart..............

    0 Votes

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