Airtel Customer Care Service - Punepathetic service!

K
This review was posted by
a verified customer
Verified customer

I have been using airtel service now since 3.5 yrs now, but I have never seen so bad service till now. Its as simple as that since 3 months I have been trying to activate mms on my cell phone and nothing happened till now. There are many instances where the customer care executive would speak very rudely, or in pathetic english, even threatened me once. They deducted some amount for nothing at all.

I never expected this from airtel.

Responses

  • Ra
    Rajesh Kanaujia Sep 10, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Worst customer care services from airtel I am facing since last 2 months.

    1. I have received charges of SMS 175 & 243 for which not even a single SMS has been made .

    2. Value added services has been added without any request. and for which charges has been added in bill.

    3. After repeatedly request at 121( 45 mints at minimum 5 times ) except assurances to correct the bills by waiving off all unnecessary charges neither bill has been corrected nor any thing has been send in writing.

    Airtel company is simply cheating the customers and putting excess bill and value added services without customer consents.

    Can anybody request airtel to put the customer complaint center & dedicated one E Mail id for this purpose.

    0 Votes
  • Sa
    Sanjeev Sep 25, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I've made enormous calls to 121 to activate the sms pack in my plan. No satisfactory call handling has been seen. They say that they can't do it on call, I'll have to got to an airtel outlet to get it done.... ###. Then what is customer care for? Pathetic guys. One new problem has evolved these days..... no matter whether u dial 121 or another no.... result is same.... they'll say that its their product department.... and not services.... holy crap!!!

    0 Votes
  • Ka
    kausha mehta Oct 29, 2007
    This comment was posted by
    a verified customer
    Verified customer

    3rd class service. Customer care never works. Tel no is 40093145. Bharti is good for selling onions n potatoes only. They cant handle hi tech stuff. Its good if they exit tel services n sell onions n potatoes with walmart.

    0 Votes
  • Mu
    MUKESH JINDAL Nov 02, 2007
    This comment was posted by
    a verified customer
    Verified customer

    PLEASE SEND ME AIRTEL CONNECTION PUK CODE!

    0 Votes
  • Ge
    George Tharakan Nov 04, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Airtel - boy oh boy! Their call center number doesn't work! Try 9890012345 and it asks you to press a whole bunch of numbers for a whole variety of option (i.e., press 1 for a sandwich, press 2 for pasta, and press 3 to speak to our executive). When you press all the options and you're tired, you dial 3 to speak to a human, and the automated voice tells you that she's going to transfer your call to an executive, and then you get a warning saying that your call will be recorded, etc... then you hear the phone ring finally and you heave a sigh of relief... at last! But wait!! Pat the phone gets disconnected after a single ring! Let me remind you that it takes a good 5 minutes before you reach the part where you're told to dial x to speak to an executive. This happened to me at least on 5 occassions! Airtel - you rock! You should also join the bandwagon and start selling vegetables (press 1 for potatoes, 2 for onions...) - way to go!!

    0 Votes
  • Ha
    Haribabu Nov 15, 2007
    This comment was posted by
    a verified customer
    Verified customer

    FYI We approached Airtel postpaid billing center several times to pay our bill, but every time customer care guys are insisting that server down.

    Then we received the due date SMS from Airtel stating u are in over due.

    After then we decided to pay by online. We payed the bill amount by online from a browsing center. Practically it is not possible to all to pay by online every time.

    So pl appreciate my request to speed up the process to rectify the server down issue in all areas.

    We find the server down issue in choolaimedu,Nungambakam area chennai.

    Since problem lies in your side . Pl accept our receipt with out any penalty.

    Regards
    Haribabu.

    0 Votes
  • Ve
    Venkat Ramana Rao Nov 27, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Airtel has barred my outgoing and incoming for not producing sufficient documentation, and I agree. After which, I've submitted the same at Airtel office which is opp Wadia college, Pune... and I was told that it will be activated the same day, but was not. I've called up the customer care and they said this will be activated in less than 24 hours... I had been calling and the reply is the same. Now that its been more than 48 hours and nothing was done. A very lousy service and a laid back service.

    0 Votes
  • Vi
    Vicky Khandelwal Nov 28, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Horrible customer services of AIRTEL in Pune...

    0 Votes
  • Ni
    NITIN JAMBHEKAR Dec 03, 2007
    This comment was posted by
    a verified customer
    Verified customer

    NEVER AVAILABLE ON CUSTOMER CARE NO.121 SINCE LAST COUPLE OF MONTHS BILL IS NOT RECEIVED. IF RECEIVED , DETAILED BILL IS NOT SEND. TWICE OR THRICE I HAVE SENT/LODGED COMPLAINTS AT NO RESPONSE.

    0 Votes
  • Ra
    raj Dec 20, 2007

    This is the worst customer service, i had ever seen. I have sent mail to customer care requesting to deactivate my account, as i had moved to USA suddenly. For last 6 months they are deducting amount from my account as ECS. No response for emails and nothing is happening if I call Customer care.

    0 Votes
  • Um
    Umakant Amle Dec 29, 2007
    This comment was posted by
    a verified customer
    Verified customer

    To,
    Bharti Airtel Limited

    Sir,
    I have purchased Mobile form Blue magic mobile shopee Opp. Potdar Nursing home Kalmeshwar Dist. Nagpur on date 06.11.2007
    I submitted requires all document at that time to your authorized seller my mobile was working till 22.12.2007. I received your SMS " As per TRAI guideline, your verification is unsuccessful. To enjoy continued service please visit your nearest ARC within 48 hrs with original documents" on 20.12.2007 & I visit ARC as per your statement. But after that my mobile did not give outgoing and Incoming facility since 23.12.2007. I have already contact 4 to 5 time on your customer care Executive but they said your document did not submitted. How can it is possible that if I have not submitted my document then why you provided to me 45 days facility.

    I have once again submitted required documents (copy of Election ID card electric bill filled form) on24.12.2007.
    Still I am facing critical problem of your services , So Kindly resume the service as soon as possible or within 24 Hrs. Otherwise, Unfortunately I assist Consumer forum against Bharti Airtel Limited.

    Regards

    Umakant Amle
    Mobile No. 9766018931
    SIM : 8991900705248278019
    IMSI : 404909024827801
    C/o Shri Wamanrao Bodhane
    Hudco colony Kalmeshwar.
    Dist Nagpur.

    0 Votes
  • Su
    Surajit Mazumder Dec 31, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Worst Customer service in India. As it is Airtel network in Maharashtra is pathetic and so is there customer care. You can never reach them on 121 or 9830012345. After it says "Call may be recorded" line gets disconnected (tried 11 times already in last 1 week)
    Emails send to [email protected] is not answered in a timely manner and contents are like pre-typed (never match your query)
    Sometime there will be no reply if you demand explanation. When I took the connection they too rs. 250/- refundable deposit and later refused that they ever got the money. I refused to pay bill till matter is solved, after 2 months they added the deposit to their system. I have had 4 Airtel connections so far and on each account they messed up with the spelling of name (I can understand if it happens with one - it happened with all 4)
    Very rude agents. When I advised them to disconnect line, they send email saying it will take 10 days for them to get back to me (and maybe another 10 days to disconnect)
    ***BEWARE OF AIRTEL***
    I had much better experience with AIRTEL in Karnataka.
    ***LATEST UPDATE FOR AIRTEL PUNE*** My number was deactivated on Nov 2007 and a bill was sent by them on pro-rata basis for the number of days it was active in Nov. The bill was paid. Today received a bill for Dec too with 1 day rental charged (on a number deactivated in Nov, rental for Dec???)

    0 Votes
  • Ra
    Rathna Jan 03, 2008

    Airtel customer care is worst. Its website is even worst x-( . They claim themselves to be the quality service provider in india, but they have the worst-o-worst customer care. Their website sucks. I recently wanted to browse the Hello-Tunes menu in the website. The search feature included in it is one of the worst, doesn't return any valid search results. After somehow finding out the desired hellotune, when i went ahead to subscribe for it, they denied saying it is not available, but charged me.. stupid concept like this available only in Airtel.

    - on behalf of many customers :(

    0 Votes
  • Vi
    Vipin Patil Jan 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This is the worst customer service, i had ever seen.Airtel customer care is worst. Its website is even worst x-( . They claim themselves to be the quality service provider in india, but they have the worst-o-worst customer care. Their website sucks.3rd class service. Customer care never works. Tel no is 40093145. Bharti is good for selling onions n potatoes only. They cant handle hi tech stuff. Its good if they exit tel services n sell onions n potatoes with walmart...................

    0 Votes
  • Vi
    Vipin Patil Jan 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This is the worst customer service, i had ever seen

    Airtel customer care is worst. Its website is even worst x-( . They claim themselves to be the quality service provider in india, but they have the worst-o-worst customer care. Their website sucks.

    3rd class service. Customer care never works. Tel no is 40093145. Bharti is good for selling onions n potatoes only. They cant handle hi tech stuff. Its good if they exit tel services n sell onions n potatoes with walmart..............

    0 Votes
  • Ab
    Abhishek Dey Jan 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The worst service i have ever seen .... compared to a Reliance Service.... i've been using Airtel from 4 months and dnt have an argue about their Call and SMS plans. But regarding the Hello Tune....which i never subscribed forcefully deducted 30Rs from my Balance...never even asking that whether i shud continue their service or not. This a shear negligence from their side. And when customer care was called they put all blames on the customer itself... Is it the way Airtel works?
    Idea and Vodafone services are much better .. hats of to them.
    Shame being an Airtel Customer.

    0 Votes
  • Go
    goryshankar Jan 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    What''s the wrong going in your service. I've taken prepaid sim before two months iam trying to get the packet data activatio since when i took the sim. Whenever i call your customer care, they asks me to press some number which is no use to me, i want to talk with call xecutive at that time they se to say yours call has been transferred to executive but in next movement the call is ending what to do. Its irritating me lot its all happening beacause of neglegence of your service providers.

    0 Votes
  • Ra
    ravi kumar Feb 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i am able to connect to net

    0 Votes
  • Bh
    bharat badkundri Mar 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    sir /madam
    Please see that my sim is activated from past 3 days it has been barred even if we have sumbmitted all document well in time 3times
    even though it has been barred whats the problm and when will i get is corrected
    one thing to tell u the call center peopel dont co -operated its bad from ur part
    i m regular user of realience but when i found airtel is best it is going towards worst

    0 Votes
  • Sa
    sachin borgaonkar Apr 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am a post paid customer. My sim is activated from past 4 weeks and i have paid my first bill also. It has been barred due to some mismatched details in the documents that i have submitted.
    Please let me know the detail of Airtel Outtel at Aundh (Pune), so that i can submit the documents.

    0 Votes
  • Zi
    zikmee Sherpa May 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Is there anyway to take legal action against the irresponsible customer care executives of Vodafone in kolkata?
    Everytime I make complain they just dont understand the real problem and makes false promises to look upon the matter.This happening from last week of April to till date i.e 9th May.Please help!

    0 Votes
  • Bi
    bites computer education, chin May 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Our airtel landline connection is not available from thursday 8th, may 2008 to till date

    please, check our connection as early as possible.


    thank you.

    0 Votes
  • Ni
    Nikhil Sharma May 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    hi Airtel
    well i also have been working with bharti -airtel for 8 months. m using airtel connection for me its very good in case of connectivity and performance even i m completly satisfied with call center executives.
    but recently just beacause of some problem i could not submit my payment on time even i cordinated with airtel executive, dont barred my calls bt they did while i personally requested for that and i was very frustated from your recovery agents they dont know "how to speak with customer" rude on calls.
    and i have only request from your side that "DONT WANT CALLS FROM RECEOVERY AGENTS"

    Thanks and Regards
    Nikhil Sharma

    0 Votes
  • Hi
    himanshu Jun 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Pathetic!!

    Most horrible customer service till date, my balance automatically deducted by rupees 150/day. Customer care representatives ohhhh god, atrocious neither the speak English nor they understand. Pathetic language used over the phone, representative hung-up a lot of times, representative did not even listen to me and said, “ Thank you for calling airtel and you have a pleasant day.” . I would never recommend airtel to anyone.

    0 Votes
  • Sa
    Sangeetha R Jun 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I got an SMS from airtel for full talktime Rs. 165 recharge.
    After that I recharged for the same amount online.
    They deducted 165 Rs. from my account and till now ( second day)
    I have not got a single penny as talktime.
    This is worst.

    0 Votes
  • Ra
    Rajnikanth Jun 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    They want to pay me without giving itemized bill.

    0 Votes
  • Ru
    ruta Belsare Aug 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have lost my cell.. please <b>Block my sim card</B>

    my number is 9730651625

    0 Votes
  • Ru
    ruta Belsare Aug 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    block my sim urgently..

    my number is 9730651625

    0 Votes
  • Ra
    Rahul Sep 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Yes many times this things happen to me also.
    before few months i took 3 airtel postpaid connections in form i mentioned another plan and they started some other plan in my phone when i called to the customer care executive they di'nt even listen my problem and disconnect the call. some times they even abused me i complained many times to their tl or supervisor but nothing happen...

    0 Votes
  • Sa
    sandeep jadhav Oct 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i have purchased my sim card of airtel in 2005 so that time i have provided the required documents and now yesterday i have a call from airtel customer care that "you have to submit documents within 48 hours to airtel again as this is new rule by the government of india"
    but already 36 hrs has been passed from the message and today i am going to submit my documents at airtel customer relationship office at akurdi, pune. so kindly don't terminate the service, if it will late.

    0 Votes
  • Yo
    Yogesh nivrutti Kokane Dec 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hi,
    I am Yogesh Kokane, My no is 9975824680 this is a Airtel Maharashtra billing card.My Complaint is when i send the massage to another mobile it showing failed and i told two, three times to customer care but didn't get any benefit .I am getting much frustrate So, Kindly help me and solve my problem ASAP.

    Thanks
    Yogesh

    0 Votes
  • Na
    nathusingh Jan 11, 2009

    I am a customer of BHARTI AIRTEL.. I bought a campus sim card when it was nwely launched.Then after three months my all campus facilities were cancelled and my card was converted into airtel one which cost me even sms as rs 1.I complained in the customer care at least 10 times but none of them could respond me properly. And still i am facing the same problem.they even gave me complaint number but later nothing was done. SO AIRTEL CUSTOMER CARE SERVICE IS WORST IN THE WORLD.

    1 Votes
  • Aj
    ajit Jan 23, 2009

    i am using airtel 9665670671 siries sim.gprs actived bt no accessing web . earror Subsribe to packet data first.
    so wht solustion of this problem. no connect to cust care ext for press 9
    very bad servises for airtel

    0 Votes
  • Ma
    Manish Arora Jan 28, 2009

    Please Call Me +919818772152 and I am Manish. I work in Cutomer Care Call Centre. I Khow talk a Customer Care. My E-Mail Id is - [email protected] i am wating ur reply soon.

    0 Votes
  • Sa
    Sameer Apr 11, 2009

    I can help Maharashtra subscribers, If you have big issues then just don't call 121.
    Just send a detailed email with your as a subject to [email protected] And I sure you your problem will be solved within 4 days.

    for help email me at [email protected] I am a senior officer of Airtel. Just do it

    Sameer

    0 Votes
  • Ma
    mansi Apr 16, 2009

    i have had the worst experience with airtel i am using it from 6 years now...there service has gone to dogs..if they dont take our complaints seriously...they will have to shut soon!!!i can assure you that...ridiculously hopeless service!

    0 Votes
  • Ja
    Jaishree T May 02, 2009

    Pathetic service! Disasterous! Miserable! Terible! THIRD CLASS!!!

    all this is also tooo less to expalin how BAD the service is... Aitel has now become shamelesss and such comments do nt affect them AT ALL!!!

    i cannot dial an international number from last 2 months and i've been following up with Aitel Cust service from last 2 months but they have no solution...
    The worst part is they close the complaint even without confirming with me if my issue is resolved or not!!! they've been doing this for the last two months... everytime i call i've been told that a new complaint will be filed as the old one is closed [WITHOUT RESOLVING and WITHOUT MY CONFIRMATION]
    This is been going on for 2 months now..


    IT IS Pathetic service! Disasterous! Miserable! Terible! THIRD CLASS!!!

    0 Votes
  • Go
    Goel Richa Aug 16, 2009

    Hi,
    I'm facing a problem from the 1 month but this problem is still not resolved.
    My number is 9960966442. Mine is friends card and I"m added in the group whose group owner is having number(9960965800). When I'm calling on this number from my number, 1 rs is cutting instead of 0.10 paise.
    And, your executives are telling that my no is not added in any group. So, wen I try to include my no in the group created by my friend, I get the message that my number is added in the group.

    I have written so many mails and I have called your Customer Care so many times that they have blocked my number and I can't call them now.
    I'm trying to make your executives understand but they are not understanding the problem clearly.
    Is this the service that you are providing to your customers?
    How long one can have patience?
    Either your system is incorrect or Airtel has started to make people fool and cheat them like this.
    Whats the hell is going on with Airtel Service. Its the worst service I have ever used.
    Regards
    Richa Goel

    0 Votes
  • Ma
    Mallikarjun Birajdar Sep 02, 2009

    Dear Sir/Madam,

    Since Last 2 yrs I using AIRTEL service. Last week I get call from Airtel customer care(HEmani-02041068157) she told me Caller tune is absolutely free. I asked for any hidden cost is their? She told 100% free. Then I suggest to assign caller tune. Next day I got sms, in which mentioned 20 Rs. will get cut & 20 Rs. get reduced. I try to all above number but no one attending. This is discusting. I disappointed with AIRTEL service.--MALLIKARJUN BIRAJDAR.

    0 Votes
  • My
    my sim is not working Sep 19, 2009

    Hi,

    myself abhishek jain
    my no. is 9561696247, i issued the sim yesterday from chinchwad big bazaar pune.
    i started this sim today, although network is coming, but i am not able to use any kind of service.
    i tried to call 121, it is saying this service is not active in ur phone, pls go to ur nearest customer care.
    Plz try to resolve this prblem asap. pls call me on no. 9762186008 for giving any kind of suggestion regarding this problem.

    1 Votes

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