Having problems with Air Canada?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Customer Service

1888 247 2262 (USA and Canada)
800 6699 2222 (International)
800 444 2007 (Argentina)
1800 952 0337 (Colombia)
1800 719 2827 (Mexico)
+852 800 906 519 (Hong Kong)
+62 215 226 660 (Indonesia)
+60 327 152 053 (Malaysia)
+64 508 747 767 (New Zealand)
+63 27 379 710 (Philippines)
+966 920 002 185 (Saudi Arabia)
+65 62 388 112 (Singapore)
+27 114 631 147 (South Africa)
+82 237 880 100 (South Korea)
+94 115 474 747 (Sri Lanka)
+41 848 247 226 (Switzerland)
+66 27 181 839 (Thailand)
PO Box 64239, RPO Thorncliffe
Calgary, Quebec
Canada - T2K6J7
Germany
Hahnstrasse 70, 60528 Frankfurt

Poland
ul. Flory 9/5 00-586 Warsaw POLAND
Fax: +48 226 968 524

Czech Republic
Krakovska 7, 110 00 Prague 1, Czech Republic

Cuba
Air Canada Reservations 23 Street and P Vedado Habana, Cuba
Fax: +53 78 363 227

France
Terminal 2A, Gate 6, Charles de Gaulle Airport, 95716 Roissy, France

India
111, Ansal Bhawan 16, Kasturba Gandhi Marg New Delhi - 110 001

Indonesia
The World Marketing Mayapada Tower, 7th Floor, Suite 07-07 Jl. Jend Sudirman Kav. 28 Jakarta 12920 Indonesia

Israel
Azrieli Center 1, 132 Menachem Begin Rd, Tel Aviv, 67011, Israel

Italy
Air Canada Reservations Torre Uffici 1- Aeroporto di Fiumicino 00054 Fiumicino - Rome 

Malaysia
Office Suite 19-10-1, Level 10, UOA Centre № 19, Jalan Pinang, 50450 Kuala Lumpur Malaysia

Mexico
Blvd. Manuel Avila Camacho № 1- 8th floor Col. Lomas de Chapultepec Mexico, CP 11009 D.F. Mexico

Philippines
Ground Floor, Unit 14-A Colonnade Residences Condominium 132 Carlos Palaca Jr. Street Legaspi Village, Makati City Manila, Philippines 1229

Russia
Aviareps AG 14 Olimpiyskiy Prospect 129090 Moscow

Saudi Arabia
P.O. Box 1878, King Abdul Aziz Street, Al Khobar 31952, Dhahran, Saudi Arabia

Singapore
180B Bencoolen Street № 05-01 The Bencoolen Office Tower, Singapore 189648
 
South Africa
2nd Floor, South Block, 23 Eaton Road, Bryanston, 2191 Sandton South Africa

South Korea
Air Canada 7F, Donghwa B/D, 58-7, Seosomun-dong Jung-gu, Seoul, Korea 100-736

Spain
Calle José Ortega y Gasset 22-24, Planta 5, Oficina 542, 28006 Madrid, Spain

Sri Lanka
54 Walukarama Road Colombo 3 Sri Lanka
Fax: +94 115 220 066

Taiwan
Unit 7-5, № 220, Sung Chiang Road, Taipei 104, Taiwan
Fax: +886 225 111 252

Thailand
14th Floor Charn Issara Tower II 2922/215 New Petchburi Road, Bangkapi, Huaykwang Bangkok 10320
Fax: +66 27 182 089

Turkey
AiRep Havacılık ve Turizm A.Ş. Mete Caddesi, № 18/1 34437 Taksim Istanbul Turkey
Fax: +90 212 334 29 87

UAE
P.O. Box 1200 Deira, Dubai, United Arab Emirates
Fax: +971 42 948 889

Vietnam
Saigon Pearl Plaza, 3rd Floor, 92E Nguyen Huu Canh Street, 22 Ward, Binh Thanh District, Ho Chi Minh City, Vietnam
Fax: +84 286 291 2281

Complaints & Reviews

aeroplan points rip off

Thinking I was dealing with a reputable enterprise I transferred enough mileage credit from my AMEX account to buy some relatives in Canada airline tickets to visit us in Texas. Since my relatives are getting a little older it took a little extra time to convince them it was a good idea. But the mileage expired without notice. I didn't read the fine print because they don't want you to do that when you are buying. They certainly will refer you back to that fine print when you try to use the points. What a sham this is. Can't believe this is the way a reputable company operates. Now seeing all the other complaints regarding using the points I wonder how they stay in business.

United airlines goes out of their way to be helpful and accommodating.

Shame on you Air Canada.

  • Ta
    tagor Feb 04, 2013

    Points take a FULL year to expire. To avoid this it would only have taken adding one or two points to the account (PER YEAR) which can easily be done by using an online retailer like KOBO to buy a cheap e-book. If you LOG into your account it CLEARLY shows the expiry date. This is a WELL known fact with Aeroplan miles, and while I agree it is annoying, and different from other FF programs, it is a well known fact that is not "hidden in fine print". The OP must have waited longer than a year without any account activity. I would still recommend CALLING Aeroplan as well because I have heard of people having points re-instated. BTW you are mad at Aeroplan, NOT Air Canada. They are two separate companys.

    0 Votes

Miles

O.K, I just lost 68, 000 miles to aeroplan . Long story, basically my 87 years-old mother ( half-blind ) still has the account but gave me the miles 14 months ago. I phoned Aeroplan five times to get the fine print, beleive me it was VERY small. I travelled in january 2011, and proceeded to dutifully make purchases at Esso, Uniprix etc, saving the bills and not swiping the card ( remember the fine print ? ) . I now realize how silly it was, but I'm not familiar with Aeroplan, and my mother had destroyed the card. Well, three days ago - as I'm planning a trip next june to Arizona - I saw all the miles were gone...phoned Aeroplan several times, and was told that the 68, 000 miles expired on this january 31st . Three weeks ago . I never got an email, they insist on having sent several, the only explanation I can see is they went straight into the spam box . I pleaded and begged, to no avail - they were quite tough. I can't beleive this is happening !! To top it off, I'm on sick leave from work since november 1st, but they don't care. So I sent a letter to the department of Expiry Policy c/o Kevin O' Brien along with the medical certificate.
Aeroplan insists that my mother should've taken care of things, come ON, she's an old, old lady.
I had to buy back 25, 000 miles for 287.44, and feel I've been robbed.
Has anyone ever won with these crooks ?

we will ripp you off aircanadavacations tells customers

Air canada vacations, vancouver, british columbia complaints & reviews - we ripp you off on travel deals air...

we ripp you off on travel deals air canada vacations: holidays, tours, car rentals, activities & more

That's right people we will ripp you off when you book travel deals with us

We are good at telling lies and cheating our valued customers

Hahahahahahaahahahahaha

We will laugh all the way to the bank by ripping youy off completely

We got you says air canada

We ripp you off on travel deals air canada vacations: holidays, tours, car rentals, activities & more we will ripp you off book with us nowwe ripp you off on travel deals air canada vacations: holidays, tours, car rentals, activities & more we will ripp you off book with us now we ripp you off on travel deals air canada vacations: holidays, tours, car rentals, activities & more we will ripp you off book with us nowwe ripp you off on travel deals air canada vacations: holidays, tours, car rentals, activities & more we will ripp you off book with us nowwe ripp you off on travel deals air canada vacations: holidays, tours, car rentals, activities & more we will ripp you off book with us nowwe ripp you off on travel deals air canada vacations: holidays, tours, car rentals, activities & more we will ripp you off book with us now
We ripp you off on travel deals air canada vacations: holidays, tours, car rentals, activities & more we ripp you off on travel deals air canada vacations: holidays, tours, car rentals, activities & more we ripp you off on travel deals air canada vacations: holidays, tours, car rentals, activities & more we ripp you off on travel deals air canada vacations: holidays, tours, car rentals, activities & more we ripp you off on travel deals air canada vacations: holidays, tours, car rentals, activities & more we ripp you off on travel deals air canada vacations: holidays, tours, car rentals, activities & more we ripp you off on travel deals air canada vacations: holidays, tours, car rentals, activities & more

http://www.aircanadavacations.com/home.do;jsessionid=69350EFC521CF8012D366BFB8D6DEE38.cls01?gclid=CLDzj9H9kq4CFQF6hwodb1GvLg&originSearch=-1

we ripp you off on travel deals air canada vacations: holidays, tours, car rentals, activities & more

  • Jo
    johnny revenge Feb 10, 2012

    Company information:
    WE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE WILL RIPP YOU OFF BOOK WITH US NOW
    12 RIPP OFF STREET
    Vancouver, British Columbia
    Canada
    Phone: 1-866-529-2079
    aircanadavacations.com
    RIPP OFF THE BIGGEST AIR CANADA VACATION RIPP OFF IN THE TRAVEL INDUSTRY

    Air Canada Vacations specializes in custom vacation packages. All inclusive, travel, vacations and tours to destinations in the Caribbean, Mexico, Cuba, South America, and Europe from Canadian cities such as Montreal, Toronto, and Vancouver
    Air Canada Vacations specializes in custom vacation packages. All inclusive, travel, vacations and tours to destinations in the Caribbean, Mexico, Cuba, South America, and Europe from Canadian cities such as Montreal, Toronto, and Vancouver
    THAT'S RIGHT PEOPLE WE WILL RIPP YOU OFF WHEN YOU BOOK TRAVEL DEALS WITH US
    RIPP OFF AIR CANADA
    Air Canada Vacations specializes in RIPP OFF CUSTOMERS custom vacation packages. All inclusive RIPP OFF CHEATERS, travel, vacations and RIPP OFF tours to destinations in the RIPP OFF Caribbean, Mexico, RIPP OFF Cuba, South America, and Europe from Canadian cities such as Montreal, Toronto, and VancouverAir Canada Vacations specializes in custom vacation packages. WE WILL LAUGH ALL THE WAY TO BANK AFTER RIPPING OFF CUSTOMERS

    THAT'S WHAT THEY DID TO US!

    LOL!!

    WHO'S LAUGHING NOW!

    LOL!
    LOL!
    LOL!
    All inclusive, travel, RIPP OFF vacations and tours to RIPP OFF destinations in the RIPP OFF Caribbean, RIPP OFF Mexico, RIPP OFF Cuba, South America, and Europe from Canadian cities such as Montreal, Toronto, and Vancouver

    WE ARE GOOD AT TELLING LIES AND CHEATING OUR VALUED CUSTOMERS

    HAHAHAHAHAHAAHAHAHAHAHA

    WE WILL LAUGH ALL THE WAY TO THE BANK BY RIPPING YOUY OFF COMPLETELY

    WE GOT YOU SAYS AIR CANADA

    WE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE WILL RIPP YOU OFF BOOK WITH US NOWWE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE WILL RIPP YOU OFF BOOK WITH US NOW WE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE WILL RIPP YOU OFF BOOK WITH US NOWWE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE WILL RIPP YOU OFF BOOK WITH US NOWWE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE WILL RIPP YOU OFF BOOK WITH US NOWWE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE WILL RIPP YOU OFF BOOK WITH US NOW
    WE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more

    http://www.aircanadavacations.com/home.do;jsessionid=69350EFC521CF8012D366BFB8D6DEE38.cls01?gclid=CLDzj9H9kq4CFQF6hwodb1GvLg&originSearch=-1


    yeah they scammed us too! do not book your vacation with air canada vacations biggest ripp off in canada

    Comments

    -1 Votes
  • Jo
    johnny revenge Feb 10, 2012

    AIR CANADA VACATIONS, Vancouver, British Columbia
    Posted: 2012-02-10 by johnny revenge


    WE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more

    Complaint Rating:
    Company information:
    WE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE WILL RIPP YOU OFF BOOK WITH US NOW
    12 RIPP OFF STREET
    Vancouver, British Columbia
    Canada
    Phone: 1-866-529-2079
    aircanadavacations.com

    THAT'S RIGHT PEOPLE WE WILL RIPP YOU OFF WHEN YOU BOOK TRAVEL DEALS WITH US

    WE ARE GOOD AT TELLING LIES AND CHEATING OUR VALUED CUSTOMERS

    HAHAHAHAHAHAAHAHAHAHAHA

    WE WILL LAUGH ALL THE WAY TO THE BANK BY RIPPING YOUY OFF COMPLETELY

    WE GOT YOU SAYS AIR CANADA

    WE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE WILL RIPP YOU OFF BOOK WITH US NOWWE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE WILL RIPP YOU OFF BOOK WITH US NOW WE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE WILL RIPP YOU OFF BOOK WITH US NOWWE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE WILL RIPP YOU OFF BOOK WITH US NOWWE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE WILL RIPP YOU OFF BOOK WITH US NOWWE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE WILL RIPP YOU OFF BOOK WITH US NOW
    WE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more

    http://www.aircanadavacations.com/home.do;jsessionid=69350EFC521CF8012D366BFB8D6DEE38.cls01?gclid=CLDzj9H9kq4CFQF6hwodb1GvLg&originSearch=-1

    -1 Votes
  • Jo
    johnny revenge Feb 10, 2012

    WE WILL LAUGH ALL THE WAY TO THE BANK BY RIPPING YOUY OFF COMPLETELY

    WE GOT YOU SAYS AIR CANADA

    WE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE WILL RIPP YOU OFF BOOK WITH US NOWWE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE WILL RIPP YOU OFF BOOK WITH US NOW WE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE WILL RIPP YOU OFF BOOK WITH US NOWWE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE WILL RIPP YOU OFF BOOK WITH US NOWWE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE WILL RIPP YOU OFF BOOK WITH US NOWWE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE WILL RIPP YOU OFF BOOK WITH US NOW
    WE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more WE RIPP YOU OFF ON TRAVEL DEALS Air Canada Vacations: Holidays, Tours, Car rentals, Activities & more

    http://www.aircanadavacations.com/home.do;jsessionid=69350EFC521CF8012D366BFB8D6DEE38.cls01?gclid=CLDzj9H9kq4CFQF6hwodb1GvLg&originSearch=-1

    -1 Votes

abandoned disabled passenger

I am disabled, unable to ambulated without assistance or a wheelchair. Air Canada cancelled their flight by having an alternate airline employee tape a piece of paper to the gate board with a phone number. No employee was provided to reticket on other flights. After twenty minutes of calling and being in the queue to find alternate flights, I finally hung up in frustration after repeatedly telling the clerk on the phone that NO, I was unable to go stand in another airlines line for the next hour or two to try and get tickets on another airline, as I CANNOT STAND. I know that they HAD seats avaiable on another airline because I called them first. By the time I just hung up on the completely useless customer service from Air Cananda, the flight I could have taken had sold out. ### for leaving me with no support.

  • Ct
    CTGT995 Mar 29, 2013
    This comment was posted by
    a verified customer
    Verified customer

    My mother-in-law requested a wheelchair at Toronto Pearson Airport - Terminal 1. Air Canada's extremely uncaring and unhelpful staff made her wait for over 40 minutes today standing in line, and despite complaints from another customer, the 2 staff members on duty appeared to working as slowly as possible - with only 4 people in queue for the entire 40 minutes. When asked what could be done, the workers repeatedly responded "we're busy, wait your turn". After 40 minutes, worried that she may miss her flight, she decided to abandon the queue and walk in pain towards the gates. Again, there were only about 4 people in line, and during the entire 40 minute wait the 2 employees were behind their desks barely moving, and not providing any sort communication or reassurance to the disabled people in line.
    This is how much Air Canada cares for customers with special needs.

    0 Votes

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

overcharge from the fight tickte

My mother bought a round-trip ticket for me, on Nov 4, 2011 for round trip form Beijing to Calgary, then she...

Calgary Airlines

Redemption Rewards Services

AEROPLAN KAFKA REDEMPTIONS REWARDS CARLSON MARKETING I redeemed Aeroplan miles for a gift card eight month...

rude customer service

First off I would like to suggest that Air Canada hire more people to answer the phone lines as the wait...

baggage handling

The complaint forms are so complicated that they're impossible to navigate. I want to complain about the handling of my baggage on an Air Canada flight from Vancouver to Heathrow. I'd also like to know why your meals can't be as good as Rossiya's; one doesn't normally hold up Russian services as exemplars of good practice !
David Powell-Evans
16 Devas Road, London SW20 8PD
[protected]@blueyonder.co.uk

  • Da
    David Burkes Feb 20, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Air Canada is dreadful in the follow up of lost luggage. My bag was missing or 3 days and it was impossible to contact them and once contact was made they could provide no answers as to the whereabouts of my bag . surely they could do better. I travelled from Vancouver to Los cabos Mexico. My bag went from Vancouver to Victoria to San Francisco finally to. Los cabos. The latter 2via United. It is time or Air Canada to be more accountable

    0 Votes

baggage delayed lost

Air Canada devalues its customers. That is the message I received loud and clear from my experience with them...

Toronto Airlines

lost luggage

Air Canada lost my luggage on flight from Toronto to Boston on April 19, 2011. Their luggage claim person in Boston was professional and took the claim quickly. Since then it is nightmare, their web site shows no update. The call center is answered in India by clueless people. When you ask for a manager they say a manager will call back but no one ever calls back. It is obvious the company just does not care, they will never have my business in the future.

  • W. Kevin Hunneybell Apr 21, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Sad to lose faith. Your luggage has to be somewhere. I hope they return your call and do their job.

    0 Votes

possible food poisoning

We were served a meal and a snack on AC 865 from London to Montreal on April 5, 2011. When we arrived at...

2 comments Montreal Airlines

changing flight dates without prior notice

BEWARE!!! Never book a flight with Air Canada - they have fine print which allows them the right to inconvenience you by cancelling the flight that you have confirmation for and paid for many months in advance. And they have the audacity to tell you that you agreed to this even though you have never ever been shown the fine print. They will not pay for your hotel because it is your problem (according to them) that you are now being shipped to your destination a whole day before your tour begins. They do not care that you now have to take an extra day off - because that again is your problem. The WORST customer service managers, agents, airlines. Of course the employees are going to be about as good as the airlines. NEVER EVER SUPPORT AIR CANADA.

stranded on christmas day

We made the mistake of travelling with Air Canada on Christmas Day from Uk arriving approx 17.30...catalogue of errors!! Air Canada lost our bags which made us miss our transfer arriving at Hotel at 23.00 missed Christmas Day with our son who was waiting at the hotel for a meal with his parents. Just received reply from Air Canada which addressed only the delay of our return flight - yes - due to the bad weather we were delayed 3 days going home. Air Canada staff at Kelowna were awful and we were left on our own at the airport without cash, food or offers of any support. The reply from Air Canada only reinforces their appalling customer service. My son who is now based there will not use Air Canada again and neither will we. Advice to other travellers AVOID AIR CANADA AT ALL COSTS!

penalty charges

My reservation code is PMZK4M... I had recently done a change in schedule time in one of my fligts, leaving the 14th of February from Toronto to Winnipeg. I had call a toll free number in mexico, they did the changes and told me to cancel $80 at the local Air Canada office in Caracas, I´m traveling with an infant who does not pay for a ticket, so at the 0800 number the told me he does not pay the penalty, but when i arrive to the Air Canada office in Caracas they charge me full price for my infant, who does not have a sit. This is very inconvinient if i would have the correct information in the first place i would not have done the change, plus just yesterday i get phone call that my flight has also being moved up day. I have being on the phone with the two agencies in mexico and caracas and none is giving me a starightanswer. This is ery frustrating.So if i could please get a call back my phone number is [protected] or a reply to my email [protected]@hotmail.com. I¨m also planning to buy a ticket this afternoon for my boyfriend to fly with you guys, but i´d like this solve before i can go ahead and do so. I travel at least once ayear with your Airline. Thank you Marta Muller

the worst outfit disgracing our skies

I thought KLM is one of the worst outfits gracing our skies (well, I am excluding US airlines, of course), but I have since discovered that AIR CANADA is by far the worst outfit disgracing our skies. It is basically a very much incompetently run outfit with no concern for its customers. Its customer complaints people churn out message after message generating platitudes explaining why its failings are 'acts of god', 'bad weather', 'name your preferred excuse of the day'.

I failed a few weeks back to get to Hong Kong because 'weather' supposedly prevented my flight to Hong Kong from leaving. It goes without saying, plenty of flights left my airport, despite the 'weather', but hey, AIR CANADA's excuse generating software is routinely up for some unintelligible explanation or other. According to its excuse generating software (presumably sent from an overseas based excuse generating computer) 'bad weather' permitted flights to leave at 6 am, and at 8 am, but the very same bad weather prevented the 7 am flight from leaving. I live in Kingston, it's a small airport and really only one type of small commuter plane from AIR CANADA stops by here. It goes without saying that their explanation is utter bollocks (utter bollocks is a short for 'AIR CANADA customer disservice department's unintelligible explanation').

A friend tried to leave on AIR CANADA for an overseas trip two days ago. The weather was actually really bad, and one would have expected the flight to be canceled. AIR CANADA operates another dysfunctional 'service', one in theory at least informing people (NOT) about flight cancellations. So, he calls em up and asks whether his flight is still scheduled to fly out that day. Dutifully AIR CANADA 'informs' him that his flight is on time and that he should go to the airport. Upon arrival there he's told that there were NO flights that day, due to the bad weather. So, he had to scramble last minute to catch a train to Toronto's airport to fly from there. Reimbursement for the flight not operated? Reimbursement for unnecessary taxi fares to the aiport based on AIR CANADA's advice (ie we are flying)? Of course not. The only thing AIR CANADA is truly good at is a prompt response saying 'weather related' or 'act of god' (the airline's standard response should, of course, be: 'due to our incompetence'). So, my friend got an 'act of god' response in lieu of an explanation for why the airline dragged him to the airport when it hadn't operated a single flight from that airport on that day.

On another flight to the Caribbean that I mistakenly booked on AIR CANADA they expected me to purchase meals (in coach class), even though the flight was about five hours long. Surely there should be some limitations on corporate greed...

My advice, avoid booking AIR CANADA at all cost. I won't be boarding its planes again. My idea about boycotting particularly bad airlines is to boycott them for a period of, say, five years, hoping that either they'll be bankrupt by then and out of business, or replaced by a more competently run operator, or that they'd have improved their operations to such an extent that they'd be given another chance. So, AIR CANADA, come January 01, 2012 I might reconsider you. Hopefully though, there is an alternative carrier available to me by then.

burnt on flight and staff did no care

I am incredibly shocked at the treatment and deaf ears that I have encountered when reporting the incident...

1 comment Mississauga Airlines

poor service with lost luggage

To whom it may concern,

I am contacting you with regards to the poor and careless service recieved by your staff when dealing with my lost luggage.

On the first of September I arrived at Montreal only to find my luggage did not arrive. Upon enquiring with the baggage office at the airport I was told that my luggage is on a different flight and they would deliver them later that night. I filled in a form as requested and waited for my luggage to arrive. Later that night, having recieved no news from Air Canada, I contacted the airport and was told no luggage of mine arrived.

For the next five days I have been phoning multiple times a day to the airport in Bagotville (my final destination), the Central Baggage Office in India and the airport of Montreal. I have never gotten a clear, precise or honest answer on either the state or location of my lost luggage. I have been told "It will arrive on tonight's flight" and even given the time of arrival, only to phone the airport and have them tell me it hasn't arrived. This happened several times. At the same time I've been told by others that the luggage has not been found yet it will arrive soon. Again, just yesterday, I have been told that the luggage was spotted in Johannesburg (part of my itenary) and will be arriving on the next flight. Today I'm told that you are still searching for the luggage and don't know where it is.

How can I be told the luggage is arriving, specifying the flight and arrival time, when it never arrives and is still lost? How can I be told the location of the luggage one day, stating it will arrive, and the next day be told that the whereabouts are unknown? These are contradictory statements and either there are some employees lying, are refusing to tell the truth or are simply imcompetent. How can a company like Air Canada lie to their clients?

I have even politely asked for a phone number to Air Canada at Montreal to be able to get an honest answer yet have been told that there is absolutely no way for me to contact the staff at the airport! I had to go through the reservations services where I was given a number to contact. Why do I have to go around searching for a number and phoning various sections of your company to get a phone number?

For Air Canada it might be just another case of lost luggage but to my this is a disruption of my work! I have important files and books in that luggage that are halting the progression of my work here. Everyday up till now I have been at home when I was told my luggage is arriving at a specific time, only to have my time wasted when it does not arrive. I have had to cancel meetings and miss classes in order to wait at home. Is your staff instructed to treat customers as paperwork and not paying loyal clients?

Up untill today I have been polite and patient but now I am tired of being insulted by these lies and ignored. All I want is to have a honest answer and that Air Canada take the search for my luggage seriously! When asking if my luggage is found I should ONLY get a yes or no answer. Not both! When asking to talk to a superior I should be transfered or given the phone number immidiately! It seems to me that, for Air Canada, treating client with respect and courtoisy is not part of the policy of the company.

I am very disappointed in Air Canada and always thought that flying with an established "prime" airline carrying the country's name, even if it costs more, meant that the service would top notch and clients would be treated as such. Clearly I was wrong about Air Canada.

I did keep a list of people I spoke to:
From Central Baggage Office: Luke, Gil, Sylvie and Emily.
From Bagotville Airport: Nicolas, the others I did not note down.
From Montreal Airport: Joanne (the only helpful staff member) and another whos name I did not get.

I sincerely hope these situations are dealt with quickly and effeciently.
Mr Xavier Balayer

  • Se
    Sevgi Apr 20, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I have the same complaint about Air canada. they just dont care

    0 Votes

terrible customer service

The day from h**l started when we checked in for our 10:45am flight at 8am, even though the flight was already delayed the agent checking us in didn't tell us when we checked in. There were very few people at the gate but just though maybe the flight wasn't full, when we got up at 10am to go to the bathroom we finally find out from another couple looking at the board that our flight is delayed an hour. This is 15 mintues before what our boarding time would have been if the flight was on time... NO ONE FROM AIRCANADA is at the gate yet to tell anyone anything. We come back at 11am, and surprise there is still NO ONE from aircanada AND the flight is delayed by another hour. Finally at 1 pm someone shows up, they show no concern or care that half of the passangers have or are going to miss their flights and all they give you is a lousy $10 meal voucher. We finally get on the plane and it has to pull back in for maintenance check delaying us another hour. We finally arrive in San Fran and we've missed our connection. The agents there book on a different connection in which we will have to take another flight in the morning to get to our finaly destination. When we arrive we are suppose to be greated by an Air Canada rep and to no surprise there is NO ONE THERE. We get a hotel and have to PAY FOR IT and reimburse it later. So what should have been a 12 hour trip took us 31 hours! We submit a complaint about this and all we get for our $900 flight tickets EACH is a$100 credit vouchers... I dont' know what they want me to do with that - I have no plans of EVER flying with AIR CANADA again it didn't even cover our taxes. DO NOT FLY WITH AIR CANADA.

  • Lo
    Lowell Hall Nov 02, 2009

    I will never travel with Air Canada again either.

    I am incredibly shocked at the treatment and deaf ears that I have encountered when reporting the incident that happened to me on flight AC 848 on Oct 2nd, 2009 from Toronto - YYZ to Heathrow, London. I am currently writing up my full statement of this appalling incident and response by your staff both in-flight crew and on the ground in London.
    I have been traveling with Air Canada since I was a child and to be treated with such treatment which is borderline if not directly prejudice, disgusting, unprofessional and permanently damaging and emotionally hurtful. I was totally uncared for during the unbelievable shocking incident. The flight attendant who poured the coffee did absolutely nothing!
    The woman sitting in front of me turned around to grab her pillow that came through the seat onto my feet and knocked my tray right up spilling my coffee all over my lap and crotch to be exact. The flight attendant gave me a little square napkin as I sat there in pain biting my tongue from the burning coffee. She was way more attentive to the woman (white middle aged) than I who was sitting wet with hot coffee all over me. She never returned to ask if I was okay the rest of the flight as I sat next to a VP from RIM whom was embarrassed and felt sorry for me and asked if I was ok.
    There was clearly a colour issue here which I never have experienced so blatantly in my life. I am a young black male that works abroad as a government communications advisor in the GCC – Gulf region. I truly believe my lack of attention to my incident and burn was based on negative biased face value by your staff in-flight and on the ground. I did not matter to them even though I was extremely polite and did my best to calmly and clearly bring this incident forward to be attended to.
    When I brought it to flight director’s attention after sitting in the wet coffee drenched seat the entire rest of the flight, nothing was done and also ground personal in customer service in Heathrow (Russell) nothing was done. No note or no report. I did however receive to strips of paper of customer service contact info by Russell (Heathrow AC Customer Service) who honestly was bewildered and shocked no one on flight had made any report or given me any attentive service or instructions of who to contact.
    In my return flight (Oct 17th 869 – Heathrow to YYZ) the check in agent – was extremely snappy and was not helpful but gave me a customer service card and asked I speak to a supervisor at the gate. The ground gate supervisor whom I approached and tried to explain snapped at me in front of other passengers when I was explaining the incident and refused to give me her name and turned badge around and told me to sit down aggressively and boldly like I was a second class citizen or child. I did ask for an upgrade on the return due to the incident and discomfort I was feeling from the rash like developments from the burn.
    I was on an intensive schedule of meetings, interviews and film festival conference (MEIFF) and I could not have altered this schedule based on what occurred during my flight to London. I tried my best to take care of the burn while in my travels that took me to London, Bahrain, Abu Dhabi and Dubai and then return on the 17th. The Supervisor in London Heathrow was the last straw who balked at me because there was nothing in her system on the incident and pretty much blamed me for being a bother. It was so humiliating telling her about the burn and irritation on my crotch in front of other passengers in line to have her to have her react so rough and terribly aggressive.
    I sat and took notes and watched her demeanor with other passengers of different colour and creed. I might say that I honestly never wished I was a middle aged white woman or a white male in a suit or even slacks and shirt until then. This was the last straw for me with this really clear and needed to be brought to your attention matter! Your staff needs to be trained on racial issues and biases and I am not going to stop until this matter gets addressed clearly and timely. You’re an airline of this country, which has remarkably people of multiple beautiful origins and races and your teams need to be sensitive and not approach people based on their colour, age, class or even sexuality. This was a gross misconduct of service and obvious bias in treatment
    To make it worse I have had to see a doctor on my burn and currently having to apply cream to my crotch area. I am going to see another doctor for a second opinion on the discomfort I am feeling by my scrotum.
    During my 16 day trip it was uncomfortable to walk at times, to cross my legs and to even participate in any sociable opportunity such as dancing. I am very disgusted by this and I am now seeking your immediate attention, further discussion and handling of this matter.

    0 Votes

customer service

Air Canada sold me a ticket for myself and my dog to fly and when I tried to board the plane the next day, I was informed I couldn't bring my dog because of a ban. The ticket clearly stated there was an animal for cargo and that I had paid for it. They refunded my money but it put me in a difficult situation. I wrote them an email to let them know there should be some message on there computer that lets them know there is a ban on animals when someone tries to purchase a ticket but I never received any acknowledgement at all. I will never fly Air Canada again. They wasted my time and money.