Air Canada
reviews and complaints

A drunken employee checks in the First Class passengers in Orlando Airport.

I tried to complain and ask him, as well as his associates at the Check-In about his name. They told me they cannot tell me his name.

I ask for the manager or supervisor, and they told me that she is at the gate. when I arrived at the gate, I asked if the supervisor is here and the people told me no she’s not, and they asked me if they can help me.

I said that I was told that supervisor is at the gate and repeat it, that she it not.

again, I asked for names, and everybody told me we are not allowed to give any kind of name, not my own name and not the supervisors name and not the agents name no name at all.

So: how could someone complain, if passengers can’t get the name of the agents at the airport.

Anyway, Canada airlines supports people who are working drunken and I think it’s important to make it public so people should choose a different airline.

My international flight was scheduled for Nov 28 from Ottawa via Air Canada. I missed my connection due to technical issues with the air canada air craft. I had to reschedule my flight for next day. Went to the airport to catch Flight AC461 at 4:55pm. The flight was delayed to 6:20pm and I missed my connection to Doha the second time. I was put on a Turkish airlines while I had paid more for a Qatar airline ticket. There was no compensation. My checked in baggage was also delayed as the baggage was not moved to the Turkish airlines at the time of my boarding. I was informed by the Turkish airlines at the time of boarding.I had to pursue delayed baggage claim upon arrival and then for 3 days after.

I left an Ipad at my seat here in Calgary on a return flight back to Mexico. They refused to let me back on the plane to grab it. They told me I would have to go online and file a "lost and found" form and that it may take up to 90 days.

This is absurd as it should have just been taking off the plane when it was cleaned and turned into the lost and found desk for Air Canada at the termina.

They then sent the ipad back to Mexico... and are not allowing me to contact anyone at the Air Canada Lost and Found to retrieve this item.

BEWARE OF UNITED AIRLINES, AND AIR CANADA

On July 15, I hired Kathy Gill, Busy Time Travel, Avoya Network to become my agent regarding an upcoming trip to Churchill Manitoba. She arranged flights with United Airlines and Air Canada for November 1, 2022. Twice my flight were cancelled. Neither time my flight was rescheduled, nor did the airlines notify me.

On October 11, I called Air Canada to ask which gate I should arrive at. They told me that my flight had been cancelled on Sept. 12. Had I not contacted Air Canada about departure information, I would not have known. I spent hours with both airlines in the next two days. I was charged another $163 from Air Canada. I had to purchase new flights to Winnipeg. United told me I was due a refund of $26, and refused to give it to me. I informed both United and Air Canada that only I be allowed to make any further changes. They both agreed that only I would be able to make any changes.

On October 31, Gill emailed me. She stated my entire, original $805 United/Air Canada charge was disputed by me. It was not. Once again, I had to call the airlines to confirm that her allegations were incorrect. Once again, much more wasted time and stress.

Again, on October 31, less than 13 hours before my departure, Gill cancelled my flights with United and Air Canada. The airlines never informed me. They allowed Gill to cancel the flights that I made on October 11, despite their assurances that Gill would noy be allowed to intervene. I spent hours again on the telephone hours before departure hoping that I would be allowed to depart. This new flight resulted in a three hour earlier departure, with an extra stop in Chicago. On November 1, I had to spend more of my vacation time trying to arrange another flight home.

On October 12, I sent a letter to the Scott Kirby, the CEO of United. A copy is enclosed. I also emailed a letter to Michael Rousseau, the CEO of Air Canada. Of course, neither responded.

These airlines have caused me many, many hours of work, stress and extra expenses. This has been a pitiful experience for me. They have nearly sabotaged my entire $8000 trip to Churchill, Manitoba.

I believe that I am eligible for compensation and refunds.

Tony Raymond

973 Circle Drive

Baltimore, MD 21227

[protected]@hotmail.com

Anthony Raymond

973 Circle Drive

Baltimore, MD 21227

[protected]

October 18, 2022

Scott Kirby, CEO

United Airlines

900 Grand Plaza Drive

NHCCR

Houston, Texas 77067

Dear Mr. Kirby,

After three of your agents refused to provide me with your address, an agent with United instructed me to contact you directly. I am exasperated with my treatment both by Air Canada, and United Airlines.

On July 13 I booked my trip to Winnipeg. On October 11, I called AC to ask what gate I check in at BWI. I was told that my flight was cancelled. I asked when. I was told September 12. I asked why no one had contacted me. He said someone should have, but provided no explanation. He said I had an $805 credit waiting for me. I asked for a new booking. He refused, and said to call United. United refused to book me a new flight, and said to call Air Canada. Someone named Mark answered, and said he was with Air Canada . He booked me a new flight, but charged me an additional $167. He said the price had increased. I called United, and the supervisor said that not only had I been overcharged, but the cost of the flight was now $26 less. United refused my requests for both refunds.

I made a previous complaint that same day. The case number is [protected]. This email response indicated that I had a skype interview. I do not do skype. This email had a "do not respond" indicator. So, once again I called United. I was told someone would call me after 2 pm on October 18. Did I receive a call-course not. Instead, I get another complaint #[protected]. This complaint appears to be just another waste of my time.

I have since learned that you did not have any of my personal contact information. How can you make a reservation for a traveler without having any information, so they can be notified directly? How can you and/or Air Canada cancel a flight, and not provide a refund? How can you overcharge someone to make a new flight?

I really resent the way I have been treated, and I hope that you will take measures to see others are not dealt with in such a manner.

Anthony Raymond

October 20, 2022

Micharl Rousseau

CEO

Air Canada

Dear Mr. Rousseau,

An agent with Air Canada instructed me to contact you directly. I am exasperated with my treatment both by Air Canada, and United Airlines.

On July 13 I booked my trip to Winnipeg. On October 11, I called AC to ask what gate I check in at BWI. I was told that my flight was cancelled. I asked when. I was told September 12. I asked why no one had contacted me. He said someone should have, but provided no explanation. He said I had an $805 credit waiting for me. I asked for a new booking. He refused, and said to call United. United said to call AC. I called your [protected]. Someone named Mark answered, and said he was with AC. He booked me a new flight, but charged me an additional $167. He said the price had increased. I called United, and the supervisor said that not only had I been overcharged, but the cost of the flight was now $26 less. United refused my requests for both refunds.

I made a previous complaint that same day. The case number is CAS-5164597-t5c046. This complaint appears to be just another waste of my time.

I have since learned that you did not have any of my personal contact information. How can you make a reservation for a traveler without having any information, so they can be notified directly? How can you and/or United cancel a flight, and not provide a refund? How can you overcharge someone to make a new flight?

I really resent the way I have been treated, and I hope that you will take measures to see others are not dealt with in such a manner.

Anthony Raymond

[protected]









Mon 10/31/2022 5:42 PM

Tony,

We are cancelling flight Airline Reference C738KG

Itinerary

Total 2hr 9m

Destination 1

2hr 9mAirline logoUnited Airlines 1857 • Class G • Economy • view itinerary on airline's website

Departing Nov 01, 2022 06:32 AM Baltimore/Wash International Thurgood Marshall Airport Baltimore, MD BWI

Arriving Nov 01, 2022 07:41 AM O'Hare International Airport Chicago, IL • Terminal 1 ORD

Seats 26D • Airline Reference C738KG • Miles 538 • Boeing 737-800

Total 1hr 44m

Destination 2

1hr 44mAirline logoUnited Airlines 4755 • Class G • Economy • view itinerary on airline's website

Departing Nov 01, 2022 08:45 AM O'Hare International Airport Chicago, IL • Terminal 2 ORD

Arriving Nov 01, 2022 11:29 AM Pearson International Airport Toronto, Canada • Terminal 1 YYZ

Seats 19C • Airline Reference C738KG • Miles 378 • Embraer ERJ-175 (ENHANCED WINGLETS)

UA4755 is operated by Skywest Airlines

Total 2hr 45m

Destination 3

2hr 45mAirline logoUnited Airlines 8637 • Class G • Economy • view itinerary on airline's website

Departing Nov 01, 2022 02:10 PM Pearson International Airport Toronto, Canada • Terminal 1 YYZ

Arriving Nov 01, 2022 03:55 PM Winnipeg James Armstrong Richardson International Airport Winnipeg, Canada YWG

Seats not assigned • Airline Reference C738KG • Fare Basis GNA5A1TG • Miles 811 • Airbus Industrie A321-100/200

UA8637 is operated by Air Canada - AC265

Total 6hr 4m

Destination 4

2hr 35mAirline logoUnited Airlines 8484 • Class K • Economy • view itinerary on airline's website

Departing Nov 07, 2022 10:40 AM Winnipeg James Armstrong Richardson International Airport Winnipeg, Canada YWG

Arriving Nov 07, 2022 02:15 PM Pearson International Airport Toronto, Canada • Terminal 1 YYZ

Seats not assigned • Airline Reference C738KG • Fare Basis KNA2A1TG • Miles 811 • Airbus Industrie A320-100/200

UA8484 is operated by Air Canada - AC262

Connection

2hr 5m

1hr 24mAirline logoUnited Airlines 8128 • Class K • Economy • view itinerary on airline's website

Departing Nov 07, 2022 04:20 PM Pearson International Airport Toronto, Canada • Terminal 1 YYZ

Arriving Nov 07, 2022 05:44 PM Baltimore/Wash International Thurgood Marshall Airport Baltimore, MD BWI

Seats not assigned • Airline Reference C738KG • Fare Basis KNA2A1TG • Miles 300 • Canadair Regional Jet 900

UA8128 is operated by Air Canada - AC8682

This will be cancelled today unless I hear from you otherwise. This is the flight that you $805.64 paid.

Kathy Gill

From: Kathy Gill

Sent: Monday, October 31, 2022 1:09 PM

To: Tony Raymond

Subject: Re: Urgent Frontier Trip

Tony,

They are telling me you must provide proof that you paid the $779.00 directly to United or Air Canada. You can do this by taking a picture of statement where you paid and send it to me at [protected]. Can be done in a text. Then I will send it to them.

Issue is they way it is showing in the system the funds were there and they just rebooked. This needs to get cleared up.

Kathy

From: Tony Raymond

Sent: Monday, October 31, 2022 12:01 PM

To: Kathy Gill

Subject: Re: Urgent Frontier Trip

Kathy,

My NEW flight was not disputed with my credit card company. I have had to arrange this new flight tomorrow. It has been paid for. The new flight was $779. United has refused to provide a refund, stating my travel agent should have arranged this. If no one interferes than I should make this flight tomorrow.

Please do not interfere now.

Tony Raymond

I booked extra leg room on Ticket #4ON86R with Infinity Web Solutions (US).

The original ticket #:[protected] issued to Davis Simon Edgar for travel

November 17,2022 to December 1,2022 was cancelled because his mother died while he was visiting.

Infinity refunded their portion in a voucher to travel before September14, 2023.

I, Maureen Charles, wife of Davis Simon Edgar, is requesting a refund in a voucher form for the portion above charges on my Visa card that was paid to Air Canada, please.

Thank you.

Maureen Charles

[protected]

Hello

Please review my case Flight Disruption Claim / 4L5GC4 / [protected] / / 2022/11/17 2:37 PM AC:[protected]. I was stranded in Deet Lae, NL from Oct 31 - Nov 2, 2022, and all I was given was a 20.00 meal voucher. I was told I would receive 2400.00 in the mail. AC has sent 1000 email transfers and I fear you will now close this, but it is not resolved. Please contact me and explain why I am not being fully compensated for my lost time, wages, and the aggravation of being stranded. My case number is CAS-5284820-B3F7L0 . I

My partner and I were planning on returning to Newark on flight ua8656 from Toronto to EWR (a united ticket operated by air Canada). Ticket number [protected]. I got to the airport minutes before the 90 min dead line. I checked in my bag and informed the representative that my partner (who was booked with same ticket as me) was running a little late. The representative then informed me that since my partner would be arriving even one minute past the 90 minute deadline I too would not be allowed to check in. She then went ahead and gave me back my bag without refunding me and didn't let me check in even though I was there before the deadline. After my partner arrived 2 minutes after the deadline we were told to call costumer service to rebook the flight. When I called they gave me two options either to pay the difference for the rebooking (which was an extra $500) or to cancel the flight and get a refund for the unused tickets. We opted for the refund and canceled the ticket. When we got home we were informed by united that we will not be getting a refund due to some rules and policies. It is truly unprofessionally and wrong to have the United costumer service agent tell me that we will get refunded and then afterwards come and say that due to policy I will not get a refund. Apparently even United's own representative's don't know of such rules and policies. It is completely wrong to decline a refund based on a decision to cancel our tickets which was made based on the information given to us that we will get a refund on our tickets.

CAS-4860653-X9S4W3

CAS-5006007-K2F316

These two cases have been filed with AIR CANADA in July 2022 and August 2022 respectively. Air Canada chose the best solution. Simply ignore the cases and do not answer. I am making one more attempt to get an answer before filing in court in New York

Update: I have talked to Air Canada: They told me that both cases are still active. The Air Canada site specifies that it could take up to a month to get a response. We are here in the 5th month and I did not get a response at all. What kind of information are you missing ?

Air Canada's refund and rebooking system is designed to keep our money in their system as long as possible!

I had to cancel a flight Summer 2022, and instead of a refund, I was given 2 travel vouchers. I didn't know why they broke it up into 2 vouchers, but it didn't seem like a big deal at the time.

When I went to use them, it is a big deal. The online booking system will only accept 2 forms of payment. So unless your vouchers are less than or equal to the amount of the new flight, you can't use the 2nd voucher!

I spoke to the call center (very long wait to get through, of course) — they apparently can apply both vouchers, but the prices they were getting was so much more than I had online.

This was late at night, and there were no managers to help, so I bought the flight and tried again today to get help with this during business hours. But no one could help!

They can't apply the credit and refund the difference. They can only refund the entire flight and buy it again. But if I refund the flight I bought last night, we have to wait days for the $ to go back on a voucher, during which time the flights will probably go up even more. They seemed to be going up steadily as I was dealing with this. (perhaps this is built into the system to encourage purchases?)

Air Canada this is not acceptable! You can't just lock our money in your system and then not let us use it!

on July 04 2022, we were booked on AC8064 ottawa to halifax and then on to deer lake on ac8022. We boarded flight 8022 and were ready to taxi when the crew decided the plane was unsafe to fly. We returned to the gate and deplaned

After sometime we were told that the flight had been cancelled and we were given taxi vouchers, hotel voucher and meal vouchers for downtown halifax and told they[Air Canada]would contact us at the hotel. Not hearing from them by the hotel checkout time, and unable to contact them by phone, we used our taxi vouchers to return to the airport. They had, in effect, sent us downtown and abandoned us When we approached the air canada, very frustrated agent, at the airport and asked why we were not contacted, she informed us that we were not re-booked and she knew nothing abt what was going on and she also told us that it was no point in calling us because the flight to deer lake was already booked for that day and for the next 3days. So, what now. We could fly to St. John, s, approx 300 miles from Deer Lake, but again there was no connecting flight. We decided to take that option and have our brother in law pick us up in St. Johns, so we were far in excess of 36 delay in reaching our destination. We are therefore claiming the max refund of 1000$ for each ticket for a total of 2000$. This is the third written complaint. The first two were never acknowledged by you

— FLIGHT INFORMATION — Flight Number: 182

Flight Date: 2022/06/20

Departure City: YVR Vancouver Intl

Arrival City: MSY New Orleans

Ticket Number: [protected] — PASSENGERS — #1

Title: Mrs.

First Name: Elizabeth

Last Name: Cornish — MESSAGE — Subject: Flight Delay Compensation

Message: I was advised by e mail on the Sunday 19th June that my flight to New Orleans via Toronto that same night had been totally changed by Air Canada. Now, rather than flying out on the red eye to Toronto at 00.20 on June 20th the flight had been changed so we now left at 08.30 am on Monday 20th scheduled to arrive into New Orleans at 17.02 some 5hrs 50 minutes later than planned. In effect the flight actually arrived in New Orleans at 17.22 meaning were in effect 6hrs 10 minutes later than planned. We lost 1/2 day of our vacation.

To complicate the issue even more, by the time we had received the notice of flight change, we had already left our home in Kamloops for our proposed red eye flight and we had to incur an unexpected nights accommodation in a hotel at Vancouver Airport along with food.

In accordance with Government Regulations, I am claiming compensation for both my wife and I in the amount of Ca$700 each. I am also claiming the cost of one nights hotel at the Sandman Inn in Richmond and a meal at the hotel:-

Compensation...2 x$700

One nights hotel stay...$285.77

Meal...$44.85

Receipts can be provided upon request

I look forward to an early settlement of this claim.

Thank you

Please note:

1. Its 5 months since I made my claim any by law you are required to respond in 30 days. You did not and your are in contravention of the regulations,

2. You haven't provided any explanation at any time as to why my flight was changed. You said you are required to make such an announcement at departure but again you did not. You just unilaterally changed my flight by E MAIL 12 hrs before departure for no stated reason.

3. It was always clear to me that the 1hr you had scheduled for the connection time in Toronto was hopelessly inadequate. You had weeks to make the change but you didn't.

4. I tried to phone you many times the week before to change this flight as it was obviously going to be a real problem given the troubles at Pearson but I couldn't get through and you wouldn't let me hold. Again, issues clearly within your control but you failed to act appropriately in hiring enough staff,

5. I even visited the Air Canada desk at our local airport to try and sort this out but they said they couldn’t do anything without incurring me extra costs for a schedule change. Again a matter within your control

6. The delays to my flight started when the plane was leaving Frankfurt and had clearly not even landed in Toronto let alone Vancouver when you unilaterally changed my flight. You had plenty of time to put on a substitute aircraft had you so wished but again you didn’t. Clearly a matter within your total control. (I believe that the flight to Toronto eventually left Vancouver over 6 hrs behind schedule) You knew you had a problem when the flight was still in Frankfurt…. you could have phoned me or messaged me and probably arranged a flight earlier rather than later in the day but you didn’t. I could have flown to Toronto on an earlier flight had you offered. Clearly your choice.

April 25, 2022 8:00am. I was booked for a flight from YVR-YWG. They came over the PA and said anyone who wants to give up their seat will get an $800 voucher. I volunteered my seat. Attendant forgot to finalize in the computer until after the plane left which caused problems. Never got it at the airport and told to contact customer relations. Filed a support ticket with them as soon as I got home that night.

7 months later, it's November and I still haven't got my voucher. In the 7 months of many e-mails and even a registered letter with copies of tickets etc. I have had one e-mail response at the 5-month mark saying they will contact Vancouver airport for more info.

There is no phone number for customer relations, only the general line which I have called many times. They just keep saying to use e-mail, maybe social media like facebook/twitter. I have tried posting on Facebook and Twitter and have gotten a response from their media rep. Their response is to be patient with Customer Relations as they are "working on it"

It feels in vein the amount of work I've put into e-mails, phone calls, registered letter, social media with nothing but silence from the customer relations team. I'm at my wits end but not willing to let them get away without holding up their end of the bargain as they were the ones that asked for help and offered the voucher.

4hr hold over that cost food & pickup travel being needed 2 times at kelowna pick up point.

IAH flight was missed because baggage personal could not off load to meet connecting flight to YLW and all these problems started. People had to shuffle

back & forth. Gas ... Time ... Food.. @ both ends

Ac4946 IAH - YYC Connecting Fight AC 8393 then 4hs latter to AC8395

My name jason alkhouri. I am 25 years old.. I am fully disabled person I use wheelchair 24/7

Upn my arrival home from douha to frankfort to calgary I found that my wheelchair was damaged and some part was missing.

I reported to air canada complain office right away after I landed at calgary airport.

I ask customer service about what my next step.. They assured me that's I have nothing to do on my side.. But they will contacting me when they find the missing part.

After about 10 days I contact aircanada.

They asked me to file a complaint.. So I did.. But I received e. Mail response telling me that there's nothing they can do and I have no case and advised me to contact my insurance company to get compensation for the wheelchair.

Here's a copy of my complain I file upon my arrival to calgary airport:

File reference              - yycac98794/08sep22/0544gmt

Name                        - alkhouri/

Title/initials              - ja/

Given name                  - jason/

Flight/date                 - ac849/07sep/

Routing                     - fra /yyc

Colour/type                 - black wheel chair, powered or

                            - manual and accessories

Damage details  01          - bott/other

Baggage details 01          - footrest missing

Adv speak with claims

Air canada, calgary international                           

 

And this is what aircanada responded:

 dear mr. Alkhouri,

 

Thank you for reaching out to us. I’m sorry your item(s) arrived in a damaged condition. Please accept my apologies for the inconvenience this has caused.

 

I am unable to consider your claim as it was submitted beyond the time limits. as stated in of general conditions of carriage, all claims for damaged property must be made in writing to the carrier forthwith after the discovery of the damage and, at the latest, within 7 days from receipt. This is in accordance with the tariff regulations and conditions of contract applicable to all airlines. general conditions of carriage and tariffs

 

We recommend you contact your insurance provider as they may provide coverage. They may contact me if they require additional information.

 

Respectfully,



Mauricio parsons

Baggage claims representative

On Sunday November 6th, I was denied boarding on Air Canada flight 793 on a trip bound for Manila Phillipines, because they said I needed to have a negative covid test to enter Phillipines. This is false.

As per The Republic of Philippines Inter-Agency Task Force For The Management of Emerging Infectious Diseases (screenshot included below):

"However, the following shall be exempted from this pre-departure testing requirement:

i. Foreign nationals age 18 and above who have received primary series COVID-19 and at least one(1) COVID-19 booster Shot."

Having received the primary series plus two booster shots, I was eligible to legally enter The Phillipines, and thus should not have been denied boarding.

I have flown dometically and internationally thousands of times and experienced almost everything until this flight on Air Canada.

Flight AC 138 departure from YVR was delayed from 11:30 pm departure to 00:40. When checking asked about delayed flight and making connection. Staff assured me there were quite a few people with similar connections and connecting flights would be delayed to allow for our delayed departure. The delayed flight left on time and Captain stated he would make up for some of the lost time.

We arrived at YYZ at 07:55 am +/- and I hurried to BGI departure gate E79 and arrived there at 08:33 +/- to a long line awaiting boarding. As a long line was not in a rush to board but when attempting to board was denied boarding and referred to customer service. While in line to board still receiving update notices on my cell phone from Air Canada on gate/departure times. The BGI flight was ultimately delayed until about 08:47 departure.

I subsequently discovered Air Canada had arbitrarily and capriciously rebooked my departure from YYZ to November 9th and resold my seat to a third party while enroute on Flight AC138. This assuming I would not make my connection although a problem created by Air Canada unrelated to circumstances beyond their control. Even Air Canada staff were shocked I was treated this way and they have seen it all.

I am now sitting in the Airport Sheraton Hotel in YYZ awaiting my connection to BGI on November 9th. Incurring significant expenses for food and lodging to say nothing regarding the impacts on my time and work schedule. This was a total MONEY GRAB BY AIR CANADA! I want full compensation, reimbursement of all expenses, an upgrade to first class and a free first class roundtrip to any Air Canada destination, etc.

Arch Ford

Air Canada Complaints Department.

Booking Reference 2632AX

I had booked my flights using Air Canada website.

From Montreal (YUL) to Ahmedabad (AMD).

Journey (Oct. 4th, 2022) from YUL to AMD was fine, although few hours delay at YYZ, due to technical problems in the aircraft. (AC-AC-EK airlines)

Return Flight from Ahmedabad (AMD) to Montreal (YUL).

I had reached the AMD airport 4 hours before time and went for checking in my baggage. (QR535 from AMD to DOH)-> (AC59 form DOH to YYZ)-> (AC422 from YYZ to YUL)

I had one checked baggage 22kgs.) one cabin bag (6kgs) and my laptop in the laptop bag.

Qatar Airways refused to allow the laptop bag and said, only one bag can go in as Cabin baggage. Either laptop bag or my 6 kg bag.

On my several requests they did not agree, whereas it is clearly written on my ticket what is allowed. Other passengers also had to go through the same stress which I witnessed.

Qatar Airways wanted me to put my cabin baggage (6kg) as checked in baggage and pay for it as second baggage.

The amount of stress created at the airport prior to my journey was phenomenal. No one at Qatar Airways counter was ready to listen and even see what amount of luggage, my ticket allows me to carry. They said they have instructions from Qatar Airways and advised us to call Qatar airways office, time was 1.00 am in the morning, 29th oct. 2022.

Finally, I had to dispose of my belongings in the garbage bin at the airport, put my laptop bag in my cabin baggage.

Sincerely,

Inderjeet Singh Bedi

([protected]@yahoo.com)

I choose Air Canada for my flight to Italy because I mistakenly felt the airline was reliable. I was going to see my daughter in Italy for the first time in 10 months. The trip went sour pretty quickly.

Oct 23 flight 1077 from IAD to YYZ was delayed twice so I missed my connection to Rome by 10 minutes, despite the fact I almost ran to the gate. Why they were not notified to wait 10 minutes I can't understand. I got to the gate at 9: 08 the flight was scheduled to leave at 9:15. I was then told that you had only one flight per day to Rome. I was put up in a hotel but since checkout was noon I had to spend the entire day at the airport waiting for my 9PM flight. I missed an entire day with my daughter and lost the first night of my pre - paid hotel. While I was I waiting for my flight the next day I got a notice that there was a change in my return flight to IAD. The stop over from Toronto was now leaving 2 hours BEFORE my plane from Rome even landed! How crazy is that. After talking to an agent the best that could be done was too add an additional stop before getting to IAD. My new flight plan was;

Flight 893 to Montreal, Flight 421 to Toronto Flight 8620 to Dulles. That's alot of running around and stress for a 72 yr old. It turned out to be a 15 hour trip!

Reference:

File reference - dcaac38424/01nov22/2303gmt

Name - michaels/

Title/initials - dm/

Given name - david j

Flight/date - ac8784/01nov/

Number of bags - 1

Ticket number -

Colour/type - red/maroon/pink/ wine - design - combined hard and soft

- material

Tag number - ac287903/

Air canada, ronald reagan washington national

Re: air canada lost luggage third party

Delivery company

The company you hired to deliver my lost luggage from reagan international airport did not deliver my bag to my address but left it sit downstairs.

It took him longer to take a picture and text it to me then to deliver it to my door.

Please do not pay him

Or do not pay the company he works for.

What is the company you use to deliver bags from reagan international airport?

Please respond

Hi

I am writing this email first to confirm if the following person is employed or not by Air Canada as Customer Experience Specialist as mentioned on his LinkedIn Profile.

Mohamad Youcef, Karoubi - Driving License K0652-[protected]

If this person is indeed employed by Air Canada, I wanted to let you know that I have serious reservations on his sanity and mental health and hope Air Canada takes this matter seriously before continuing to employ him as he could be potential threat to the customers just as he demonstrated when he illegally entered my property to threaten to harm me physically and harassed by wife on Oct 30th. I do have video proof of him entering my house and confronting me and I had to tell him to leave multiple times or I will call the police. He still stood outside my back door in the backyard and refused to leave. I am also filing a police compliant against this person as I am my wife are still in mental trauma after what had happened and what this person can and might do to us.

I seriously hope corrective/disciplinary action is taken by Air Canada against this person and do believe institution such as yours takes this matter seriously.

In addition to this note, I am also writing to Twla Robinson - Director Customer Care and Anthony Doyle - VP Customer Contact Centres.

If you need to call or contact me, my direct number is [protected] ([protected]@hotmail.com).

Regards,

Asad Hassan