Air Canada
reviews and complaints

After multiple changes of seats and gates from the first day our flight was delayed the the night before we leftfrom Quebec. The next morning our flight was again delayed. This is from Quebec City to Toronto Pearson we had a connection to Toronto Pearson and to Saskatoon and again another delay.

So from the start we had problems with these flights.

Our return flight from Toronto to Quebec was delayed and delayed and it was delayed again and finally they cancelled our flight at 10:46 pm. We were left with no other information that we had to find a hotel and taxi, and that our next availble flight was to be August 2nd which was not what we had planned. The situation became very stressfull and we found that Air Canada was inconsiderate about the whole situation. The staff were confused because they probably we not ready for the cancellation.

Our flight was rebooked the next day at 6:30 pm and was again delayed to 7:00 p.m. According to the Canadian Transportation Agency (CTA) we are entittled to 1000.00$ compensation per passenger since our departure was more than 9 hours delayed.

Included in this e-mail are the expenses we want to be refunded. So please kindly process the refund at your earliest convenience.

The CTA are there to help us get the compensation for this demand and we will proceed if need to.

Thank you.

Re: Flight Disruption Claim / 23UOH6 / [protected] / / 2023/05/12 9:04 AM AC:[protected]

Kerry Bryan

Customer Care – Service Client

Thank you

But we arrived 12 hours later than our scheduled time And missed 1 day of our 3 day vacation

This info was given to me by Air Passenger protection

Large airlines* must pay you:

$400 if you arrive late at your destination by 3 hours or more, but less than 6 hours

$700 if you arrive late at your destination by 6 hours or more, but less than 9 hours

$1,000 if you arrive late at your destination by 9 hours or more

If you choose to be refunded instead of rebooked, large airlines must still pay you $400.

*The size of the airline is listed in the terms and conditions of your ticket (the airline's tariff). Air Canada (including Jazz) and WestJet are currently large airlines.

Kerry Bryan

On May 16, 2023, at 2:41 PM, Customer Care – Service Client wrote:



Your case number is: CAS-6099897-V8B7T6

RE: AC 737 YYZ Toronto Pearson - SFO San Francisco on 2023/05/12

Kerry L Bryan,

Thank you for contacting us about your request for compensation due to your flight disruption.

I checked my competition firearms, and had them inspected bY CATSA & USCBP as required for a flight that occurred on August 5th, 2023.

When I landed at BWI, I was notified that my bag was “delayed”. The missing baggage call center is in India. You will never actually talk to a Canadian person regarding your flight problems - it is only a computer, or an off shore call center.

Booking Ref NV46MV

I have booked flights with yourselves flying premium economy. My flight from Calgary to Toronto has been changed and l have been downgraded to economy. I have not even been offered extra leg room or any compensation. I telephoned the agent in the UK who told me that because it is an operational change l had to contact you directly. I telephoned yourselves and after being on hold for over one hour l spoke to Jasmine who would not listen to me and said l needed to contact my travel agent l asked her for her surname which she refused and said she was at the Vancouver office.

This is Navitaa Vipin Kudar here. i was travelling from Toronto to India on July 1, 2023 with my son Rudra Kudar on July 1 via airline AC8903 going to Chicago first. On Toronto airport i was forced to make my Black Soft Bag- Brand Name Kongol a check in bag and i was charged 100 dollar fees on the bag. i have the picture of this card. the airline staff never gave me a luggage tag and forced me to pay $100 and threatened me else they wont return my boarding pass so i had to pay even though my bag weighed only 7 kgs. very rude ground staff and harassed my son and i. Then my next flight was Air Qatar from Chicago to Doha and Doha to Kolkata my final destination. At Chicago airport while boarding Air qatar i confirmed with the airline if they received my third check in Black soft bag and i provided them the $100 receipt. but Air Qatar confirmed they did not receive my black bag. they promised to search and even when i was in flight though they searched they confirmed they did not find it. then again i reconfirmed at Doha airport and Air Qatar confirmed they never found my Black Bag. again at Kolkata, India i reconfirmed and Air Qatar informed me they never found my third black soft bag. i complained to them and provided them all details. i kept following up with them for 25 days but they said they never found it and i should now follow up with Air Canada and hence i am writing to you now after such a long time. the details of my son Rudra Kudar Ticket is as below and the file reference number with Qatar- Name Rudra Kudar, Flight #AC8903, Ticket#[protected], Seat 27F, Date July 1, 2023, Qatar Airline File Ref# CCU3240276, PNR#4ES9G2. My details are as below: Name Navitaa Vipin Kudar, Flight#AC8903, Ticket#[protected], Seat 27D, Date July 1, 2023, Qatar File Ref#CCU3240273, PNR#4ES9G2. for communication in India, i had given my brother RajivLochan Sharma's number [protected] and my sister in laws number [protected]. today my Brother got a call from Air Canada - Delhi that they have found my Black soft bag under my sons name Rudra Kudar and want to talk to my son. My son is just 11 year old so i am back to Canada. My contact number is [protected]. if you want you can call me. meanwhile i request you to send my bag to my brother in Kolkata, India. My brothers address is 4D Neelkanth Apartment, 26B Camac Street, Kolkata-16. I have attached my 100 dollar receipt and my sons and my Boarding pass. This act of Air Canada has caused me huge stress as i have spent one month chasing Air Qatar and feeling sad that they could not find my bag which had few gifts for my family. Air Canada needs to compensate for this stress, repay the $100 duty they charged me and also send my bag to my family - at Kolkata. Kindly confirm my bag has been sent to me brother RajivLochan Sharma in Kolkata to the above address. also send me details of the compensation Air Canada will pay to me for this loss and such a huge delay of my baggage. also confirm you will repay my $100 that you had charged. kindly confirm all and call me back urgently on +[protected] else i will be tweeting about this bad experience. i have made three calls to the canadina Air Canada call centre since morning and wasted my 4 hours. still the call centre staff never created and report and told me straight they cant send the bag from Delhi to Kolkata. when i requested them for the luggage tag number they did not even provide that. i beg, i request you guys to send my bag to Kolkata, India to my brothers house and pay me compensation for this huge delay. this is not all on my way back to Canada from India. i urgently flied back to attend a wedding in Canada. but your staff again delayed my luggage and i could not attend the wedding as my clothes were in the uagge delayed by you guys. thsi whole experience of flying via Air Canada was horrendous due to your Ground staff and call centre guys none of whom cooperated and caused me huge stress. i am getting anxiety attacks cos of the amount of calls i ahve been making and no reply form your team. i will be going to consumer court for support if Air Canada does not pay me compensation for this huge delay, my bagggae loss and mistreatment by the ground staff, threatening by the ground staff and they need to return my bag back to my India house. kindly revert and reply before i go all over the social media and request my 1000 friends to never travel by Air Canada. i will also be going to consumer court if i am not attended urgently and if i am not paid back. Thanks & Regards, Navitaa

I am writing to complain about one of the most expensive and unpleasant airline experiences of my long travelled life --a delay in the middle of the night of more than five hours and a complete absence of any informative communication, which I am advised by your website does not qualify for compensation.

My husband and I had expensive business class business class tickets (ticket numbers [protected] and [protected]) to Heathrow on June 30. The cost of this flight and the return exceeded $10,000.

The flight was to leave at 11:30. Our plan was to dine in the signature lounge and sleep on the plane. But we were being picked up by a limousine, I received an email indicating that the flight was delayed until 4:15 AM.

We had to pay for that limousine, and rebook a second one after one at 1 AM.

No one told us that at 1:30 or 230 or at any time in the middle of the night there would be nobody at the airport who would be able to check us in or tell us what to do.

We finally found a long line some distance form business class check-in with one porr over-worked person who was checking in the entire flight, economy and business class. When I went to the front of the line he told me there was no place else to go and I had to stay in the line. I did and we stood waiting for almost 2 hours to be checked in.

There were of course no restaurants open nor any lounges, nor anyone else who could assist as to what was happening or what might change.

The entire flight congregated at the gate, and it finally boarded and left after 5 AM.

We never received an explanation or an apology. We lost our signature lounge dinner, an opportunity to sleep on the flight, and most of our planned day in London. we also paid $134 for a cancelled limousine.

In conversation, I learned of another instance where a friend travelled on the same flight the week before and the flight was delayed for three hours. I've since heard that it's often delayed. I will never take it again. And though I regret to say so, I will also consider other airlines.

I would have expected an apology, an explanation, and the minimum level of compensation $400 each for my husband and myself, that I'm told you provide for delayed flights. I don't accept that you couldn't control this, let alone that it is acceptable to treat passengers like cattle when you delay a flight in the middle of the night.

The inconvenience and difficulty we experienced exceeds the more than $10,000 we paid for our (return) tickets, and I think we should at least be entitled to the minimal $800 delay compensation level you say you provide.

Within 24hrs of booking we had to cancel travel for my spouse.

Booking reference # 3DKIXP Manuel.

The original form of payment was part gift card and part credit card.

Air Canada chose to refund the ticket to a gift card instead of my credit card, stating that the cancelled ticket was paid for by gift card.

The gift card was large enough to pay the entire fare that was used.

How they chose to apply payment is completely subjective.

3.5 hours on hold. A visit to to Air Canada's customer relations page where my query did not fit into the required criteria to get a case number.

No direct contact information for customer relations anywhere.

Frustrated.

I want the $621.64 refunded to my visa and the remaining $189.18 on a gift card is fine with me.

Is Air Canada in such dire financial trouble that they need me to lend them money?

Had a flight from Toronto to Copenhagen. Paid 73.50 x 2 for a seat for me and my wife to have selected seats each by a window.

UPON BOARDING they changed our seats. I was in an isle seat and my wife was put about 7 rows ahead of me in a middle row.

We told the boarding agent and the flight attendant we paid for our seats and they just said take it up with Air Canada. They could care less. We were charged and never reimbursed.

In traveling to Tel Aviv, there were multiple delays in travel. First flight from Regina to Toronto, sat on tarmac for over one hour before leaving. Second flight Toronto to Tel Aviv, delayed a half hour. No explanation or rationale for either. On return travel, flight was delayed from Tel Aviv to Toronto by 45 minutes before arriving at airport. On the flight, the flight attendant announced that food and beverage services would be cancelled for everyone if people didn't clear the aisles. During a 12 hour flight. Wow. Then arrived to Toronto and circled for 25 minutes before landing. With both of these combined experiences, it meant missing a connecting flight to get me home. Was rescheduled for 10+ hours later. Myself and approximately 40+ other people went to the Air Canada customer service desk upon leaving the flight. Stood in line for one hour and 15 minutes, to then be told that the desk would be closing with no solutions provided. Told to call Air Canada service, was put on hold for over an hour with no results or even talking to a representative. Was told my checked bag wasn't going anywhere without me and to go look for it at baggage claim, it was not there because it was pulled aside for rescheduled flight. Much wasted time based on bad advice, poor organization and unnecessary delays. Checking online, found that Air Canada flights from Tel Aviv to Toronto were delayed over 10 days in a row. Brutal. In the end, it cost me more money to get home, my bag arrived a day after me and much frustration with the unprofessional Air Canada experience.

On July 17 me and my family arrived to Rome Fiumicino (FCO) airport to board an Air Canada flight. AC0891. A direct to Toronto (YYZ)

We arrived just before 09:00 am local for our 11:35 am flight. My attempt to check in on line the day before July 16 was not working. I sent an e mail to our travel agent letting them know of the issue.

When we gave our passports to the check in counter the agent we could see had a confused look. We gave her our airline booking number (airline booking no. 2YD38V) the agent informed us that we are not on this flight. We have the correct time place flight number on our itinerary but somehow we are not included on the manifest.

After contacting Air Canada you offered us no explanation. Simply that our tickets were suspended.

We had to purchase new tickets from another airline as the next available AC flights ti Toronto were all full. We were only offered space on a stand by list. As there 4 of us travelling with 2 children who are minors.

We had to spend €3 300.00 for new tickets. €150 for cab rides to and from our Rome accommodations and another € 800 approximately for those last minute accommodations.

I, My mom and my baby took a flight AC042 from Toronto to New Delhi on 17 July 2023 where there was 2 luggage and 2 check in bag was with me and we arrived at Delhi airport on 18th where I found that my one luggage was missing (23kg Balwinder Kaur LNU bag tag number is [protected]) after 7 days on 25 July I received my delayed luggage but when I open my luggage I didn’t not find my iPhone 14 pro max I will provide all bills and details of the phone. Here are the details of all 3 tickets

Balwinder Kaur LNU ticket number [protected]

Jasveer Kaur LNU ticket number

[protected]

Rehmat Kaur Brar ticket number

[protected]

My email address [protected]@hotmail.com Helen Wroe

I am registering a complaint in the strongest manner about a member of the flight crew on Flight number AC860 on Wednesday 19th July 2023 departing Vancouver Airport at 19:45 seat number 33A. When I boarded I asked the flight attendant by the name of ALBERTO if my request for vegetarian meals had been registered. He very abruptly informed me I should have rung 2 days prior to my flight - this I did not know as it was on all my paperwork from my travel agent etc. He said if there was any meals to spare I may be able to have one! Into the flight the lady next to me received her vegetarian meal - I asked if she has rung 2 days prior and she said no. Approx 5 minutes later ALBERTO appeared and went to hand me a meal saying, again in a very abrupt manner "this is vegetarian, do you wan it?" But before I could answer and reach for it (I was sat by the window) he withdrew the meal and said "oh wait" and disappeared with it. Only to return 5 minutes later with the same meal and said, again snapping at me "here they don't wan it you can have it". Appalling behaviour... This young man needs a serious talking to and retraining... I cannot believe that Air Canada would employ and accept this level of behaviour towards passengers. It is the WORST service I have EVER received on a flight. All this behaviour was witnessed by passengers next to me, in-front of me and at the side.

Last 06/24 me and my partner flew from Miami to Montreal with AIR CANADA. There we made a transfer with AIRCANADA to Athens. Our destination was a cruise starting on Sunday, June 25th. Our bags did not arrive in Athens on our plane as scheduled, which we had to board the ship without our luggage. We spent 3 days suffering from all kinds of limitations due to not having our luggage. Even our medications were in the suitcases.

My partner suffers from prostate problems, and we had to ask for help at the Athens airport and make extra expenses on the boat to remedy his discomfort.

The bags were delivered to the Tel Aviv airport on Wednesday, June 28, and were placed at our passport gate at the end of that day.

Upon our return from the cruise, while we were waiting at the Toronto airport for our flight to Miami on July 2, our flight was canceled after an hour's delay. We had to wait almost three hours for our luggage, and we had no choice but to stay in a hotel for the night. We had to pay for our hotel, we had to pay for the taxi that took us to the hotel, and we paid for the breakfast at the hotel.

ROOM EXPENSES $256.33

TAXI EXPENSES ARE $ 35.00

BREAKFAST EXPENSES $ 59.72

TOTAL $351.05

The next day we were assigned a new flight (03/07/2023) to Atlanta, where we would transfer with American Airlines to Miami.

Our bags didn't make it to Miami on our plane either. We had to wait two hours at the airport to report it to customer services.

The next day my luggage was delivered to our house, but my partner's received his luggage six days later, on Sunday, July 9.

We demand compensation of $3000.00 from AIRCANADA for all the damages, annoyances, inconveniences, and setbacks caused to us during our vacations, as well as the reimbursement of what we had to spend on transportation, lodging, and food due to the cancellation of the flight.

We are attaching a copy of all the documents that demonstrate the above.

We look forward to a prompt response to our claim.

Good day,

Booking Reference: 4RREJO, Ticket Number: [protected]

Let me introduce myself, my name is Christopher Gaffee.

This is the first time I have used Air Canada; I typically use Qantas Airways. However, I have heard such good things about Air Canada in the last six months from work colleagues at Queensland Government, Transport and Main Roads, TransLink Division. It was recommended to me that I book a flight on Air Canada to travel to London and go through Vancouver airport instead of passing through the unfriendly Los Angeles International Airport (LAX). I am passing through Calgary and staying there for a couple of days.

Thankfully, I received an SMS to login an confirm my seating reservation 24 hours before take-off. When I tried to confirm my seating a form on the Air Canada App requested an ETA number.

I did not realize that British Passport Holders require an ETA. Therefore, I had to reschedule my booking from Wednesday morning to Saturday morning to allow the ETA to be processed and confirmed.

I have lost four days in Calgary and will have to also pay an extra fee to reschedule my flight to London if my host wants me to stay longer in Calgary.

I have also had incur the additional cost of booked coach ticket and hotel cost in Brisbane because I am currently in Toowoomba, a regional city about 130km from Brisbane airport.

Air Canada needs to make the necessary corrections to the Air Canada website.

The text should not make reference to Australian Passport Holders.

The text should read as follows: "You need an ETA for Canada".

This text is misleading, so I didn't select and click the "See Details" associated link to read further. I have since revisited the webpage to and read the information in "See Details".

I will need to post this lesson learned on our internal network to warn other people about this issue.

To whom it may concern,

I am writing to lodge a formal complaint regarding the service I received on June 17th, when I traveled from Indianapolis to Toronto and then to Frankfurt, Germany. I had booked a direct flight from Toronto to Frankfurt, but upon my arrival in Toronto, I was notified that my flight had been canceled due to staffing problems. I was rebooked with a stopover in Zurich, Switzerland, but I failed to catch my connecting flight there because there was insufficient time to transfer from one terminal to another and to undergo passport control. When I eventually reached Frankfurt, my luggage was missing. I only retrieved one bag after an extensive search at the airport. My other bag was delivered three days later.

This was a very distressing and inconvenient ordeal for me. I booked a direct flight to avoid any disruptions or complications, but instead, I encountered multiple problems that affected my travel arrangements and caused me stress and anxiety. I expect a higher standard of service from Canada Airlines, especially when I pay a premium price for a direct flight.

I would like to be compensated for the inconvenience ad distress that I endured due to your service failure. Please contact me as soon as possible to discuss how you can rectify this issue satisfactorily.

Flight #

AC 842 original flight to Frankfurt

Changed flight #

AC 880

LFH 1187

Travel booking # 3CXR37

Sincerely,

Rosanna Young

Does anyone actually work at the Aeroplan customer service? It is really hard to call it a "service" these days. On hold for 2 hours or more, because can't process changes to an existing booking on-line. Sure, I could book a new rewards flight and cancel the existing one on-line, but why should I pay an extra C$50 for doing that since the fee for cancellation is C$150, while the fee for a change is C$100. By the time you get through (if ever) to a live human being who can make the change, the new reward flight is gone!

And the 'muzak"! OMG! If you're going to keep someone on hold for eternity, can you at least play something decent (classical music for example) and not the mind-numbing jingle that repeats every minute or so? A customer should get a reward for surviving the hold in the queue instead of paying for needing to make the change to a booking, which could be done on-line!

Who is in charge of Aeroplan Customer Service line? They should try to use it themselves

6 of us travelled on June 10/23 Pearson Airport Air Canada to San Francisco 8:00 am Flight AC737

My sister was using my wheelchair as she had surgery and was told that she could not bring the wheelchair on the flight that she has to put it with the baggage

When arriving at San Francisco we received the wheelchair and noticed it was damaged on the armrest, it was cracked and the screws could not hold the armrest in place, as a result we had to tape the armrest onto the pole it sits on

MR SINGH

To:

[protected]@aircanada.ca

Thu, 13 Jul at 20:36

Thu, 13 Jul at 20:30

Dear sir/madam,

iam a british airways staff , i travel to YYZ from LHR AND RETURNED VIA YYZ TO LHR TICKET REF 4J9NNT.

i cancel duplicate ticket for the same flight at yyz airport which was ref 41ZPCO WHICH I AM REQUESTING FOR REFUND .

i did try on web site ,automatic reply came in , till to date no updates received ,please could you look into this or redirect it to the right department please.

NAME MR SUKHDEV BIRING TICKET NUMBER ..014-[protected]

B,,,NAME MS KAMLJIT BRAR TICKET NUMBER 014-[protected].

if further information required please contact me .

best regards

sukhdev biring

Electronic travel voucher issued on account of Air Canada using our return flight out of Venice which was booked & paid for & when we arrived to check in they said they had overbooked & we had lost our seat Septemeber 2018.We were issued these vouchers one each for Mr & Mrs George Onicz for 900 Euros I used my ticket to purchase two return flights to Boston therefore one voucher remains for 900 euros never used on account of Co-Vid It was renewed twice so I would like to know date of expiry & value in Cad dollars as I need to go to Scotland for sickness in the family.

voucher onicz/george mr number [protected] issued sept 30 2018

The customer care number told us to get a number & code from You

Thank you for your care in this matter

Avril Mcintyre-Onicz

I am writing to complain about the very poor service of Air Canada due to flight delay.

On July 1, 2023, my family of five booked flight AC182 from Vancouver to Toronto. The planned departure time at 23:10. Around 21:00, we were notified of the delay until 24:00, and half an hour later, the flight was cancelled. The staff of Air Cananda on Vancouver airport told us there was no way to arrange accommodation and transportation, we have to solve it ourselves and claim all reasonable expenses later on. We immediately booked hotel and the taxi.

Next day early morning, we received an email from Air Canada said that the rescheduled flight on the morning was cancelled as well, and we only can take the AC182 flight at night, This made us stay in Vancouver for another 24 hours.

After return to Toronto, we began to apply for claim.Since Air Canada did not provide a customer relationship phone number, we filed claims through Air Canada website on July 6. The next day, we received an email from Air Canada customer relation department saying that the flight delay was caused by unpredictable maintenance and we have no eligability to claim the expenses.

May I ask Air Canada:

Why did the staff at Vancouver Airport explicitly tell us that we can apply the claim?

In addition, the reason for the flight delay was given by Air Canada itself. how can we prove the reliability of this explanation?

The maintenance of the aircraft is the responsibility of Air Canada, why passengers should bear the consequences?

We expressed our opinions to the customer relations department of Air Canada via email (we only have email contact method), however we haven't heard anything from them yet. As Canadian, I'm ashamed to have such an airline.