Air Canada review: Air Canada flight

I, Mrs Noreen Shahid and Miss Zayna Samd were booked to fly from Dubai to Toronto on AC057 on 02 July. The reference for AC was 5M9ETE

On 29 June we were informed that AC057 was cancelled and that we were now booked on AC057 on 01 July.

I accepted it but later was informed that AC057 on 01 Jul was also cancelled and we were then rebooked to travel on AC6799 / AC881 on 01 Jul via Zurich. The transit time in Zurich was 7hours 15 min.

This was not acceptable so my daughter called AC agent in Toronto who rebooked us on 30 June on BA /AC via London.

This was a very traumatic experience and very troublesome as we live in Abu Dhabi and it takes approximately 2 hours to reach Dubai airport.

I had to cancel my plans which I had in Abu Dhabi for the 30June and 01 July and fly out on 30 June early morning.

Also I had to pay extra for the rerouting via London. That was Cad.1400/-.

This was the first time I was travelling on AIr Canada and we had a very bad experience starting our journey.

As though this was not enough we had a very bad experience on the return AC flight from Toronto to Dubai. The flight was delayed for 2 hours and we were left sitting on the flight .

We were travelling back on AC 056 / 20 August 2023. Our seat numbers were 23H and 23K. The entertainment system was not working and as flight was full we had to spend 13+ hours without any entertainment.

When we complained to the crew we were given 2 cards for reimbursement with the following claim codes AAJIFVWKWL and AAJIFURRP9.2

I have always been travelling in Etihad and have never ever encountered such problems. This was my first time to travel in Air Canada and being a reputed airline I was expecting to have an enjoyable journey. However it all turned out to be complete chaos and traumatic.

I hope this will explain my plight and you will look into the matter and compensate both of us for the same.