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FlightCatchers.com Complaints Summary

46 Resolved
0 Unresolved
Our verdict: With FlightCatchers.com's perfect complaints resolution rate, you can expect exemplary service. However, it's beneficial to read beyond the numbers. Explore detailed customer reviews to understand the context behind their success. Familiarize yourself with the full range of services offered by FlightCatchers.com and prepare clear communication for any interactions. Keeping a personal record of your dealings will help you navigate their services effectively and ensure your satisfaction with their performance.
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FlightCatchers.com complaints 46

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Newest FlightCatchers.com reviews & complaints

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5:57 am EST
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Featured review
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Booking ref no - PG37F018 Basing on call center team (Hasnain)`s assurance of full refund or £800 refund , i have prepared to cancel my ticket and book another ticket where he mentioned will be +200£ or +300£ on each extra. But i have paid £1900 for new tickets and cancelled ticket cost was 1028£only which was a low price ticket. Now i have received only...

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8:50 am EST
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This review was chosen algorithmically as the most valued customer feedback.

PLEASE DO NOT PURCHASE THROUGH THIS COMPANY! We made the critical error of buying flights for our honeymoon to Japan in Feb 2024 through Flightcatchers (originally finding them through Skyscanner). We booked at 6.30pm on 01-11-23 and after receiving an unsolicited email directly from Flightcatchers a bit later that evening, it raised our suspicions about...

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10:24 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I wanted to preponn my travel by cancelling the existing ticket by checking the new ticket fares first. Called the customer service no, during the coversation itself they have cancelled the tickets, stating i`ll get full refund due to medical emergency and forced me to send the confirmation stating i`ll get full refund and they can book the tickets for...

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Is FlightCatchers.com legit?

Our verdict: FlightCatchers.com has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores FlightCatchers.com's position as a benchmark of trust and quality within its industry. Users and clients of FlightCatchers.com can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

FlightCatchers.com earns 100% level of Trustworthiness

Perfect Trust Endorsement: FlightCatchers.com achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for FlightCatchers.com. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

FlightCatchers.com resolved 100% of 46 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

FlightCatchers.com has registered the domain name for flightcatchers.com for more than one year, which may indicate stability and longevity.

Flightcatchers.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows FlightCatchers.com website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Flightcatchers.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Flightcatchers.com you are considering visiting, which is associated with FlightCatchers.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

FlightCatchers.com as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

According to our analysis, FlightCatchers.com appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

Several positive reviews for FlightCatchers.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Flightcatchers.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from FlightCatchers.com.

However ComplaintsBoard has detected that:

  • Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
  • We found that the technical contact email address for FlightCatchers.com is a free email address, such as Gmail or Yahoo. This could be a sign that the website is not a legitimate business and may be engaged in fraudulent or malicious activities.
  • The use of a free email address for contact on flightcatchers.com may be a red flag indicating potentially unreliable or fraudulent activity.
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7:56 pm EDT
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FlightCatchers.com Paid for allocated seating - not delivered on.

Paid 285 pound for allocated seating, was not delivered. Absolutely scummy sales practice. Didn't inform us of any flight changes, then charged us a extra 63 pound to change the flight to the previous day WHEN THE AIRLINE SAID IT WOULD BE FREE.

Then when the flights were reissued, our 'seats' had magically disappeared, and we were given random seats! Was told it was 'our issue'

Desired outcome: Refund allocated seating costs.

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11:16 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear sir/madam I booked my return flight from Manchester UK to Hong Kong flying out on 19 Jun 23 and return on 23 Aug 23 with Flgihtcatcher/Polani Travel from Skyscanner for about GBP925.00, however, due to family matters I have to change by flight date so I contacted the travel agent Mr. Feroze who told me the fee to pay is about GBP500, he advised me the...

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11:30 am EDT
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FlightCatchers.com Flight change

I made one mistake in the date of return flight. The dates apparently just jumped around even when I clicked even after double-checking everything! But I had to pay nearly 750GBP for penalty for the flight change only less than 5min after booking is confirmed. Our original flights with the desired dates were as cheap as with the wrong date. Worse than that, we booked as a family with 2 little children and after we complained the agency called us to ask for another 160GBP more to arrange the seats together. In this financial crisis, going home to see my family has broken us.

Desired outcome: Please refund the charge for flight change and arrange family members to sit next together without charge. I cannot imagine that this flight is already full given the date of flights are in Feb 2024.

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5:32 pm EDT
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FlightCatchers.com Canceled flight

I booked my flights through Flightcatchers.com to fly from London Gatwick to Sulaymaniyah via Qatar on the 8th July 2023, when i arrived in Qatar i was told my flight was canceled and i had to wait 24hrs for the next one. This was through no fault of my own and i would like to apply for a refund. I have attached pictures of my original flight schedule, the flight that was canceled was Qatar Airways QR 436 9th july 2023 at 01.05 hours.

Desired outcome: I would like a refund for the trouble it has caused me and my family.

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2:42 am EDT
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FlightCatchers.com Flight refund

I’d like to start this review by stating how disgusted i am with your service, you got my name wrong on my itinerary, you told me i’d have to pay an extra £550 pounds to change my flight date even though the airline policy will issue a full refund up to 48 hours before the flight.

Then 24 hours before my flight you tell me my connection flight was cancelled with no alternative. Leaving me unable to travel, from a £778 ticket i received a total of £35 as a refund, what a joke!’

When speaking on the phone your staff were extremely rude, disrespectful and less helpful than a rubber nail.

I am 100% convinced that your company is a “cowboy agency” absolutely terrible customer service, you rely on people having to change plans in order to make a profit which is absolutely disgusting.

I hope your company goes bust, i have read your reviews online and its not just me you are doing it too, you are liars, scammers and cheats, but your company will go down the toilet, no matter how many fake 5 star reviews you leave yourself.

Everyone at your company should be extremely ashamed and embarrassed, it’s saddening how you treat your “valued customers” you’re completely laughable.

I will tell every single person i know to avoid you, i will give you a terrible review on every single review sight you are on, wether that be “flight catchers” or “polani travel”

I will make it my goal to deter as many people as i can from your disgusting low life company.

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9:01 am EDT
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FlightCatchers.com Payment method was wrong as per the customer service agent. 02/06/23

I had called on the same day to make a payment for a flight to Gambia . The original who was dealing with my phone call asked that i send a confirmation email to say i received the flight details , to which i did .The phone call was cut off and i called back and was dealt with by another colleague who promptly took payment and i received receipt.

I then received a call to say that the method of payment i was given by the the second colleague was incorrect and that i will receive a refund in 4 to 5 working days . But then added if i don't make another payment today that i will have to pay the difference if the price increases .

i explained that this was not my error as i had called back and followed the instructions give by the service agent to which he agreed the person was wrong but that nether less i will still have to make another payment even though no refund had been received yet , and must be a bank transfer

i asked the agent to speak to a manager , to which he responded they have no mamagent and no way to escalate a complaint .

Desired outcome: not only a refund but to honour the original price .

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2:05 pm EDT
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FlightCatchers.com Flightcatchers.com

We booked tickets to the uae using flight catchers, we paid the higher price for the convenient flight times but they issued the tickets for the flight times that have very late arrival times. They deliberately did this by showing the cheaper price to get the business. After hours of calling we were charged £180 to amend the tickets and upon checking the amended tickets all our names were misspelt so we called again and we’re told we have to pay another £180 to amend the tickets. After reading the reviews it is obvious both these things are done deliberately to get more money from the customer as it’s happened so many other people who have used their service. They should be banned from trading online for such dishonest practices.

Desired outcome: Refund of the amendment fees

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10:28 am EDT
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FlightCatchers.com Changing name on booking

Rung flightcatchers on the 3 april to place a booking to Indonesian after receiving my e-tickets noticed my first name had been spelled wrong rung flightcatchers they said I had to pay £790 to change it which I did after ring them every day to see where my new ticket were they rung me on the 13 April saying it can’t be done had cancel flight very distress

Desired outcome: A full refund and a apology for the distress caused as we are pensioner what to go see the two new grandchildren

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Update by Stephanie western
Apr 14, 2023 10:37 am EDT

Forgot to say the holiday was £3410 not cheap

Update by Stephanie western
Apr 14, 2023 10:35 am EDT

Would like a full refund for the upset and distress caused by yourselfs

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8:30 am EDT
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FlightCatchers.com Flight catchers

Do not use! They changed our flight 4 months later by 3 days despite sending us confirmation of the original planned trip. Then made us pay an extra £300 so we could fly on the original date.

The customer service was terrible - we called up 15 times before being connected with a manager, each time we were told he was busy and would call back within an hour but it took 4 days! Once we spoke with him he asked us to pay more money and told us to cancel the incorrect flight they have changed would cost a cancellation fee - ex forcing us to pay more either way.

Desired outcome: I would like the original fare or the additional money reimbursed

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7:36 am EST
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FlightCatchers.com Service and cheating

Very very bad customer service and they tried to cheat me. I had a typo error on my last name in the flight ticket. So I spoke to the flight catchers customer service agent and request to update my last name in the ticket as per my passport, that too its just a letter change. They checked with the airlines and shocked me saying I need to pay £250 for this change as its a airlines fee. They also threatened me to cancel or pay £250, otherwise I can't board the flight. Luckily I spoke with the airlines people directly, initially they insisted me to speak with the travel agent (flight catchers) to resolve it as it has been booked through them but I explained them saying flight catchers asking me to pay £250 fee for the changes stating airlines fee, even airlines people were shocked and told me there is no fee to change the name that too just a letter change in my case, so they took the request and asked me to send my passport copy, with in 5 minutes they updated the name and sent me the e-ticket. So please avoid Flight catchers while booking your ticket.

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6:59 am EST
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FlightCatchers.com Flight changed without informing us.

My parent's ticket was booked for 13th February 2023 0925 from Islamabad to Doha - Doha to Manchester. This has caused tremendous stress and anxiety to both my parents. We were NOT informed of the delayed flight. We have spoken to the British Airline and they have said, they contacted [protected]@flightcatcher to inform of the delayed flight. We have heard absolutely nothing. My parents are both elderly and my father who is wheelchair bound and disabled really struggle to get to the airport in the first place, only to be told his flight had been delayed. I am sorry to say I and very disappointed with flightcatcher, and will be taking further action.

Desired outcome: full refund and compensation.

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8:14 am EST
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FlightCatchers.com Flightcatchers.com

On booking a flight last night I received a confirmation with my wife’s name wrong and my date of birth! They had put my name down twice and not my wife’s name! Plus my dob was a month out! I spotted there mistake and rang up straight away only to be told I had to pay £150 to change it! I have rang back and forth all day with no avail! It’s making me bad as I have recently had a stroke through stress! Nobody is budging and they are insisting on payment or a cancellation fee! None of this was my going

Desired outcome: Name change

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Update by Casson69
Jan 12, 2023 8:17 am EST

They need to learn customer service

Rude

Arrogant

Disrespectful

Actually laughed at my misfortune of having a stroke

Avoid

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8:58 pm EST
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FlightCatchers.com Time change / cancellation / infant not added

Please avoid this company regardless of how cheap it looks.

I booked my flight with my family going to Bangladesh, at that time it looked like a reasonable price therefore booked it with them in March 2022 to travel for December 31st 2022.

Coming nearer to the time in November they emailed me saying that the flight date was cancelled by airline and changed therefore for me to bring back the return date to an earlier date I had to pay £350, I was vulnerable and I had payed it.

After couple of weeks received another email saying that the time had changed and for me to pay another for admin fee of £170 and after a lengthy conversation saying I won’t be able to pay they said to pay them £100 at a discount cost.

In that time length my wife was expecting and after my son was born I had called them to add him on the tickets we had booked, they advised me that he didn’t need a ticket as he is an infant and the mothers ticket would cover him, therefore I believed them and that’s that.

Prior to my departure 3 days before my flight called them to confirm my timings as it changed several times, I found out that they had not added my infant and I should pay a further £400 just to add my infant as he was not added at the time and made it seem like it was all my fault as I did not mention it to them to issue my new born a ticket, which was another lie.

After I was furious I called Turkish airlines to ask if they can add the infant to our flights which they did and I avoided paying them another £400, that’s literally like an adult ticket which they nearly scammed off me, therefore in total they would have taken over £1000 from me.

Luckily my relative got in contact with the Airlines and told me that I could add my infant directly through them and to avoid paying these scammers an extra £400, which I did and was so conveniently done by Turkish airlines.

This is a vicious scam agent who are ripping vulnerable people off left right and centre. They are Pakistani and are giving bad reputation to the Muslims. this company Polani travels needs to be shutdown ASAP as they are operating from Pakistan which they admitted over the phone to me.

It’s absolutely appalling and action needs to be taken.

Avoid at all cost, I thought cheap and cheerful but payed a hefty price.

My advice to holiday goers, go direct and book with Airlines do not involve 3rd parties.

Please be alert at all times when booking your holidays with these kind of companies.

Desired outcome: If there is anyway to get my money back for deceiving me that would be great.

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7:59 am EST
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FlightCatchers.com Flightcatchers/ polani travel

STAY AWAY FROM THIS COMPANY..

They will take your money with nothing in return.. i booked 2 flights in july to antalya only for a few weeks later my flights had been cancelled.. i rang the direct airline and the flights had been cancelled by flightcatchers themselves so they could try to charge me £50 pp to rebook the flights.. when i rang for a refund as soon as i said my name they was constantly putting the phone down and ignoring my calls.. 4 months on i am still no closer to getting my money back.. i have emails saying they will only give me £120 back due to fees.. they have told me they are waiting for the refund off the airline when another over email is telling me they already have my money..

They are scams! And they want to keep my money like they have 100s of other people..

They cancelled my flights so why did i not recieve my refund straight away.. no instead they are trying to keep my money for themselves..

Desired outcome: I would like my money back what i am owed.. and this company needs closing down!

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11:35 am EDT
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FlightCatchers.com Flight catcher are a rip off

I purchased a ticket from Flightcatcher and within the hour, before I called them to bring my date forward by a week which was in fact cheaper (by £36) than the date i had originally booked. They tried to rip me off my asking me to pay over £300 which was daylight robbery. I was horrid by this as the agent confirmed it was cheaper online but felt the need to charge me almost £400.

Flightcatchers is an agent that needs to be highly investigated. They are preying on vulnerable people. There are too many negative reviews and bad experiences by others too.

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3:17 am EDT
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FlightCatchers.com No tickets

Dear sir a representative from flightcatchers phoned me on friday morning 19th august 2022

He introduced himself Aadi

We discussed my booking of flights

From Neilsprut to Cape Town

He emailed me flight details on flightcatchers headed paper

Flights

Neilsprut to Cape Town

11th December

Outbound 13-25

Cape Town 16-10

Return

20th December

10-25

Neilsprut 16-10

£210

I agreed this booking Aadi said he would ring me in 2 hours to confirm booking he rang me at 15-13 we discussed my bank details my bank was debited £202 96p

Payable to Mr AL FUTTAIM

He said he would ring me on Saturday morning 20th august between 9AM-11AM no phone call

However a lady called me representative of flightcatchers by the name of michi

She offered me the exact same booking at the same price i told michi i have already made a booking with one of her colleagues Aadi she told me she had no idea who Aadi was she gave me her email address i forwarded email from Aadi i was then had a brief conversation with her supervisor Harsa

We discused my booking he said i may have been scammed i have been in contact with my bank they advised me what to do

I trust this matter is an oversight on behalf of flightcatchers

If not so i will have no choice in posting on all social media platforms my booking with Flightcatchers

And will be seeking legal advice

YOURS SINCERELY

JOHN BROWN

Desired outcome: Refund

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11:09 am EDT
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FlightCatchers.com Flight Time Changed by 5hrs and 5 Mins with No Notification

Flight TK1122 Gatwick 16/7/22 Flight Catchers paperwork = 1130hrs depart time

Arrived airport @ 0830hrs 16/7/2022 - Turkish Airlines did not have a flight to Dalaman going at 1130hrs. Eventually found out that we were on the 1635hr flight.

Called flightcatchers, they said we were on the 1130hrs flight, for us to speak to Turkish Airlines, explained numerous times we had etc..

We waited 5 hrs 5 mins, if the flight was changed to earlier we would have not had a holiday and as it is spending all that time at Gatwick was costly, difficult with a 3 year old, we arrived at destination in Turkey @ 0200hr 17/7 instead of circa 2000hrs on 16th. This is very very bad practise and the outcome could have been considerably worse. It was a very distressing day. PS Flight Catchers never emailed me and on the system when I called them they were convinced the flight was still 1130hrs it 100% wasnt

Desired outcome: Part Refund or generous compensation figure

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FlightCatchers.com contacts

Phone number

+44 207 183 1818

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