CB Home Safety and Security ADT Security Services Trying to inform ADT that I am selling my house and need to cancel my service.

ADT Security Services Reviews and Complaints

ADT Security Services review: Trying to inform ADT that I am selling my house and need to cancel my service.

Thor Cmelo of US

Oct 02, 2025 7:54 pm EDT

Verified customer

Featured review

After my experience with the Jada I will be looking for another security service and if one is not available, I will just go without one. I have been a customer for many years and I trying to inform you that I am selling my house and needed to cancel my service on 17 Oct 2025. Although Justine was able to validate me, which was a concern because she had my old address from 8 years ago in the system. However, she as able to find the correct address and confirm my identity. She said that she needed to transfer me to a "Personal Account Manger". This person was Jada, she was less then helpful and when I asked to be transferred to her supervisor, she initially said that she was the top person but when I said everyone has a supervisor, she said that her supervisor will tell me the same thing. So, because of Jada's poor customer service I will not be coming back once this service is cancelled. I recommend that you have a class on the concepts of power because Jade is got a little intoxicated with the title and forgot that the customer, me, is who is paying for her to have job. I may be one person but how many people does she touch in a day? How many customers do you want to lose before this behavior is addressed.

Disappointed in the service today.

Claimed loss: My time and frustration with another company that could care less about their customers.

Desired outcome: What does it matter! Nothing will change! She will still be who she is, and ADT will do nothing until enough people cancel their service to do something about it. But I can tell you this you have lost a customer today.

Confidential Information Hidden: This section contains confidential information visible to verified ADT Security Services representatives only. If you are affiliated with ADT Security Services, please claim your business to access these details.

0 comments

Add a comment

ADT Security Services - horrible customer service and faulty product! 50

ADT Security Services - never received my $100 visa gift card 25

ADT Security Services - employee discrimination! 18

ADT Security Services - unreliable system 6

ADT Security Services - bad billing, bad customer relations 10

Resolved

ADT Security Services - burglery

Resolved

ADT Security Services - adt class action lawsuit 14

ADT Security Services - Products/devices

ADT Security Services - customer service/product defect

Resolved

ADT Security Services - Home security

View all ADT Security Services reviews and complaints

ADT Security Services Contacts

ADT Security Services phone numbers

+1 (800) 884-4226

Click up if you have successfully reached ADT Security Services by calling +1 (800) 884-4226 phone number 9 9 users reported that they have successfully reached ADT Security Services by calling +1 (800) 884-4226 phone number Click down if you have unsuccessfully reached ADT Security Services by calling +1 (800) 884-4226 phone number 14 14 users reported that they have UNsuccessfully reached ADT Security Services by calling +1 (800) 884-4226 phone number

Residential, Sales

+1 (800) 521-1734

Click up if you have successfully reached ADT Security Services by calling +1 (800) 521-1734 phone number 6 6 users reported that they have successfully reached ADT Security Services by calling +1 (800) 521-1734 phone number Click down if you have unsuccessfully reached ADT Security Services by calling +1 (800) 521-1734 phone number 19 19 users reported that they have UNsuccessfully reached ADT Security Services by calling +1 (800) 521-1734 phone number

Residential, Customer Service

+1 (888) 244-4505

Click up if you have successfully reached ADT Security Services by calling +1 (888) 244-4505 phone number 0 0 users reported that they have successfully reached ADT Security Services by calling +1 (888) 244-4505 phone number Click down if you have unsuccessfully reached ADT Security Services by calling +1 (888) 244-4505 phone number 2 2 users reported that they have UNsuccessfully reached ADT Security Services by calling +1 (888) 244-4505 phone number

Business, Sales

+1 (800) 515-2216

Click up if you have successfully reached ADT Security Services by calling +1 (800) 515-2216 phone number 2 2 users reported that they have successfully reached ADT Security Services by calling +1 (800) 515-2216 phone number Click down if you have unsuccessfully reached ADT Security Services by calling +1 (800) 515-2216 phone number 0 0 users reported that they have UNsuccessfully reached ADT Security Services by calling +1 (800) 515-2216 phone number

100%
Confidence score

Business, Customer Service

+1 (877) 801-7387

Click up if you have successfully reached ADT Security Services by calling +1 (877) 801-7387 phone number 0 0 users reported that they have successfully reached ADT Security Services by calling +1 (877) 801-7387 phone number Click down if you have unsuccessfully reached ADT Security Services by calling +1 (877) 801-7387 phone number 0 0 users reported that they have UNsuccessfully reached ADT Security Services by calling +1 (877) 801-7387 phone number

Health & Senior Safety, Sales

+1 (800) 658-7134

Click up if you have successfully reached ADT Security Services by calling +1 (800) 658-7134 phone number 0 0 users reported that they have successfully reached ADT Security Services by calling +1 (800) 658-7134 phone number Click down if you have unsuccessfully reached ADT Security Services by calling +1 (800) 658-7134 phone number 0 0 users reported that they have UNsuccessfully reached ADT Security Services by calling +1 (800) 658-7134 phone number

Health & Senior Safety, Customer Service

+1 (844) 225-5723

Click up if you have successfully reached ADT Security Services by calling +1 (844) 225-5723 phone number 0 0 users reported that they have successfully reached ADT Security Services by calling +1 (844) 225-5723 phone number Click down if you have unsuccessfully reached ADT Security Services by calling +1 (844) 225-5723 phone number 0 0 users reported that they have UNsuccessfully reached ADT Security Services by calling +1 (844) 225-5723 phone number

More phone numbers

ADT Security Services emails

alwaysthere.c@adt.com

100%
Confidence score: 100%

Support

info@adt.com

100%
Confidence score: 100%

Support

ADT Security Services address

1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States

ADT Security Services social media
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Oct 16, 2025
View all ADT Security Services contacts