ADT Security Services review: Monitoring service

About two months ago, I received a notification from ADT that my monthly service fee would increase. I immediately notified ADT by phone and informed them that I no longer wanted the service. I was placed on hold, for a long time, so I hung up. I contacted American Express to cancel my automatic payment. I later received a bill. When I contacted ADT again, I was told that customers are REQUIRED to listen to offers before the service can be cancelled.

I was forced to stay on the phone for almost thirty minutes to listen to offers although I had already told them I no longer wanted their service. They continued to bill me for the time I had not listened to their offers on the phone. I had been a customer for over seven years, so I was not under contract for this service.

This is a form of consumer harassment. If a customer no longer wishes to do business with a company, they should not be required to undergo or be subjected to harassment to discontinue the service.