Menu
Bay Alarm Customer Service Phone, Email, Contacts

Bay Alarm
reviews & complaints

www.bayalarm.com
www.bayalarm.com

Learn how the rating is calculated

5.0 4 Reviews

Bay Alarm Complaints Summary

4 Resolved
0 Unresolved
Our verdict: With Bay Alarm's perfect complaints resolution rate, you can expect exemplary service. However, it's beneficial to read beyond the numbers. Explore detailed customer reviews to understand the context behind their success. Familiarize yourself with the full range of services offered by Bay Alarm and prepare clear communication for any interactions. Keeping a personal record of your dealings will help you navigate their services effectively and ensure your satisfaction with their performance.
Verified
The authenticity of the customer service contact information for Bay Alarm has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Bay Alarm. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Bay Alarm reviews & complaints 4

Sort by:

Newest Bay Alarm reviews & complaints

ComplaintsBoard
F
5:32 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bay Alarm Watch out

Watch out for Bay Alarm! We purchased an alarm system from them after we were burglarized and they used double sided tape on rough sawn lumber to mount the door transmitter. This resulted in another successful burglary at our house where they removed the door transmitter with a putty knife and duct tape. The alarm didn’t go off because the transmitter was taped together by the burglars. If Bay Alarm had used screws to secure the transmitter like the manufacturer recommends, the burglary would have been thwarted. We purchased the alarm to avoid this type of problem. We found out through another more reputable alarm company that they make an in wall door transmitter mounted in the door jam which Bay didn’t even offer us. The installers informed us that they can not use screws as it is a company policy. The managers claim different. The install was bad however the response from Bay Alarm was even worse.

We invited them to look at the install and at the same time provide a security assessment of our needs. All they did was say there was no liability. They didn’t bother to provide any feedback on how we could upgrade the system to prevent future burglaries. When I asked the sales rep about the 90 day money back guarantee, he informed me that we had to have a good reason! Just one more example of the poor product and service provided by them. We changed alarm companies!

Read full review of Bay Alarm
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
11:27 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bay Alarm Poor alarm service and installation

Watch out for Bay Alarm! We purchased an alarm system from them after we were burglarized and they used double sided tape on rough sawn lumber to mount the door transmitter. This resulted in another successful burglary at our house where they removed the door transmitter with a putty knife and duct tape. The alarm didnt go off because the transmitter was taped together by the burglars. If Bay Alarm had used screws to secure the transmitter like the manufacturer recommends, the burglary would have been thwarted. We purchased the alarm to avoid this type of problem. We found out through another more reputable alarm company that they make an in wall door transmitter mounted in the door jam which Bay didnt even offer us. The installers informed us that they can not use screws as it is a company policy. The managers claim different. The install was bad however the response from Bay Alarm was even worse.

We invited them to look at the install and at the same time provide a security assessment of our needs. All they did was say there was no liability. They didnt bother to provide any feedback on how we could upgrade the system to prevent future burglaries. When I asked the sales rep about the 90 day money back guarantee, he informed me that we had to have a good reason! Just one more example of the poor product and service provided by them. We changed alarm companies!

Read full review of Bay Alarm
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
8:53 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bay Alarm Poor service and Installation

Watch out for Bay Alarm! We purchased an alarm system from them after we were burglarized and they used double sided tape on rough sawn lumber to mount the door transmitter. This resulted in another successful burglary at our house where they removed the door transmitter with a putty knife and duct tape. The alarm didn’t go off because the transmitter was taped together by the burglars. If Bay Alarm had used screws to secure the transmitter like the manufacturer recommends, the burglary would have been thwarted. We purchased the alarm to avoid this type of problem. We found out through another more reputable alarm company that they make an in wall door transmitter mounted in the door jam which Bay didn’t even offer us. The installers informed us that they can not use screws as it is a company policy. The managers claim different. The install was bad however the response from Bay Alarm was even worse.
We invited them to look at the install and at the same time provide a security assessment of our needs. All they did was say there was no liability. They didn’t bother to provide any feedback on how we could upgrade the system to prevent future burglaries. When I asked the sales rep about the 90 day money back guarantee, he informed me that we had to have a good reason! Just one more example of the poor product and service provided by them. We changed alarm companies! The picture of the door shows how the adhesive did not work and the picture of the transmitter shows how easy it was for the burglars to remove it without sounding the alarm.

Read full review of Bay Alarm
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Is Bay Alarm legit?

Our verdict: Bay Alarm has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Bay Alarm's position as a benchmark of trust and quality within its industry. Users and clients of Bay Alarm can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Bay Alarm earns 100% level of Trustworthiness

Perfect Trust Endorsement: Bay Alarm achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Bay Alarm. The company provides a physical address, 6 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Bay Alarm resolved 100% of 4 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

Bay Alarm has registered the domain name for bayalarm.com for more than one year, which may indicate stability and longevity.

Bayalarm.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bayalarm.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Bayalarm.com you are considering visiting, which is associated with Bay Alarm, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Bay Alarm have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Bay Alarm website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Bayalarm.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Bay Alarm.

ComplaintsBoard
V
4:26 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bay Alarm Simply upset at their lack of professionalism

Their Anaheim branch is simply horrible. The sales manager, believe his name was Ryan, cannot be trusted. In their sales pitch, they claim their so much better on the service end of things than their competition. I don't think so. Their "own" Bay Alarm technicians are the most inexperienced in the industry and are only capable of doing very "bare bones" systems. Anything taking over 8 hours to install, they sub out for. I found that out the hard way. Than things were left out of my original talks with the salesman and there I found this balding idiot, Ryan. Yuck, he's simply pathetic and he has no good management skills; at least none shown to me. Stay away from them if you can. I ended up going with POST Alarm in Arcadia, CA.

Read full review of Bay Alarm and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
TFV
, US
May 16, 2016 12:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We have had alarm since March 2015. It hasn't been working since October of 2015. We were not notified until May of 2016 and were billed in March of 2016 for another year of service. They refused to prorate our bill or refund our subscription to this service even though it wasn't working. They seem to want to take advantage of elderly people. Customer service was terrible and no help at all. DO NOT USE THIS SERVICE IF YOU CARE FOR YOUR ELDERLY PARENTS.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Bay Alarm customer service

Phone numbers

1 877 498 1355 +1 (800) 610-1000 More phone numbers

Website

www.bayalarm.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Bay Alarm?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Bay Alarm Customer Service. Initial Bay Alarm complaints should be directed to their team directly. You can find contact details for Bay Alarm above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Bay Alarm. Discuss the issues you have had with Bay Alarm and work with their customer service team to find a resolution.