ADT Security Services reviews and complaints 1
View all 607 complaintsADT Security Services - Cancellation fee
My wife and I have sold our house that has ADT installed. ADT installed the equipment in 2011. We sold the house and are moving into an Independent Living Location that has 24/7 security, so we will no longer need personal household security.
We are in our third 5 year contract renewal and are being charged $425 for terminating the current contract "early". Seems having 2 contracts fully used would waive this fee. Apparently not.
Also, today (Sept 12, 2023) I called to cancel and it will not cancel for 30 days!
Lots of fine print and little common sense.
Tried to complain to ADT but web site does not provide a link.?
Desired outcome: Like $425 to be waived as we have been an active paying on time customer of ADT for over 10 years.
Latest ADT Security Services Reviews
Two months of not working properly and beeping at us My request was that the quotation must be cheaper to save costs and the original quote the quotation amount should be cheaper as Account cancellation Incorrect security product misinformed and old product still being charged for ADT serviceGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!