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ADT Security Services
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ADT Security Services
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456 complaints
89 resolved 367 unresolved
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9:20 pm EDT
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ADT Security Services - lack of any response to anything

Stay awake from hete, waiting over last 16 months for a response to overcharges, e t.Getting ready to use this place and hire reputable firn, Run fro. Them do not hire them Tim long.I am o quarterly pay and they are try I g to charge extra 1.00 monthly cause they breach contract, Erite, ceo, new York and 33rd no response just like this will be ignored .Stay away.what is my coverage, how much for SERVICE, CALL ect, call just get boiler rooms, lied to.D

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6:11 pm EDT
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ADT Security Services - cancelling myadt security service

Canceling my ADT security service has been the most ridiculous process I have ever undertaken.

I originally called last Thursday (7/19/2018) to cancel my MyADT subscription which was relatively easy (after I paid for the remainder of my contract period). After that I was asked to send them an email with my handwritten signature attached to confirm service cancelation. This is due to the fact that I was unable to remember the password that the technician gave me when I initially had the service setup.

After sending the final cancellation email I was then billed two days later for another month that I had already paid for!

Calling the support number yet again gave me another service rep that clearly couldn't care less about my issue. It is now Monday 7/23/2018 and I still have not received confirmation that my service has been canceled.

Overall this company is straight up awful. I will be sure to warn everyone in my network of how terrible it can be to deal with them. Any company that makes it difficult to cancel services in this day in age doesn't deserve a single customer. You suck, ADT.

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1 comment
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Jul 24, 2018 1:50 pm EDT

I have this service only for 3 weeks after they trapped me with false promises through their partner called Defenders, I was under impression that Comcast is worst but ADT has beaten them by fair margin. Shame on ADT.

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5:54 am EDT
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Hello Peter ADT Fadelity has become the worse security company. There is no service or calls when the alarm goes off. When ADT traded alone they were the IT security company their service was good but now that they joined Fadelity its the worse ever. It has been a whole month hence still no one has responded to me. It seems that your company doesn't need...

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7:39 am EDT
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My mother Bobbie and father Richard Lloyd have had Adt for the better part of 25 years until recently they have been satisfied. Earlier this year the bill reflected a charge of over $300 so we called was told it was because they were not on a contract so it was agreed they would move Over to a contract after 2 calls that billing was corrected yes 2...

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5:17 pm EDT
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Did exactly what was asked, filled out the form for Mpell, included a cashiers check for requested amount (don't do it), included copy of contract, sent one week after ADT finished install, with all information requested. Never got ADT/MPell $100 visa gift card. Bothers me that you have to pay Mpell to get a rebate. Since install I've had nothing but...

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9:23 am EDT

ADT Security Services - home security system

ADT home security is the worst company I've ever used for anything. Customer service is rude, they don't are about your problems, slow, and they only care about your money. Installation fees were well of $200. My mobile app doesn't work and they refuse to cancel my service because I'm "under contract", even though they claim they have a service money back guarantee.
Do yourself a favor a do not get ADT.

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12:54 pm EDT
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My husband and I share a home. He installed ADT against my wishes and is using it to watch our thirteen year old daughter and myself. I have asked him repeatedly to turn off the cameras. He has never activated the alarm system, the cameras were solely installed to watch and stalk us. Other than unplugging the system from our home Wi-Fi, how can I make this stop?

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8:01 am EDT
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I have complained to the BBB as well as having someone from ADT contacting me going over my bill for initial service & install charges. I was told looks like I was double charged, let her look into further. Then it went from being honest of being double charged back to a lie that my charges were correct. If there are over 200 reviews & scam reports of the...

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2:57 am EDT
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ADT Security Services - security installation/customer service

Late August 2017, I had Impulse Alarm, an ADT Authorized Dealer, visit my house to talk to me about placing an alarm system in the residence I live in. After contacting ADT to verify Impulse Alarms qualifications, I agreed and signed their contract. One of the reasons I signed on was that ADT was adding the Ring doorbell system with the alarm setup at no extra charge. Darryl from Impulse assured me that the system plus the Ring doorbell would be up and running in less than 2 weeks. Well, I'm still waiting. I have tried several times to contact Darryl and his boss Ramsin, and they do not return my phone calls. ADT has also given me the the runaround, even though I pay my bill on time. The best thing about my system, is that the key pad works great as a night light. Though ADT Alarm may make most of their customers happy, they did not do so with this 1. I continue to pay for a system that does not work. And I continue to get the runaround to get it fixed. My advice: Be aware and shop around. And stay away from contracts. I'm stuck for 2 years

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6:14 pm EDT
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Due to adt fraudulent activities, I have cancelled the adt security services around december'2017 time frame. After cancelling adt security services, so called adt (defenders the protect home experts local adt) started harassing me at least 15 calls per week (I could provide complete log file) and threatening me. I only contacted adt and cancelled the...

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11:56 am EDT
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On May 15, 2018 I called and requested/received a quote for a home security system. I told the rep that I would like to get a couple of other quotes before making a decision. He asked that I speak to his manager who was very insistent and pushy and talked me into setting up an appointment for a tech to just come look at my house and give me their best...

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2:24 pm EDT
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Hi. I am physically and emotionally negatively affected by poor, unethical and suspect business practices by ADT since I sold my home and terminated services at 132 Sharon Dr., San Antonio, TX 78216. I am seeking: (1) complete removal of any unjustifiably placed service termination charges; (2) in this complaint, as have done several times by phone...

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9:00 pm EDT
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My alarm was notifying me that I had a communication problem so I called they came two days later and said I had to upgrade for to work properly. I have been paying $43 per month for 12 years and they could not help me unless I paid. I told the tech who is very nice that I was going away for the weekend and I have pets so I do not want the alarm to beep...

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7:59 pm EDT
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My service contract was @ $50 per month in the beginning, and now I'm paying $64.58 per month. (it increased gradually...little by little). I called in and asked for reason, and the customer rep told me that they added new features over the 3 years of my contract term. I never consent to add new features. Also, I called to cancel my service today on 5/13/18...

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10:38 am EDT
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Extremely Rude Sales Person in Riverview Florida, as soon as I said no I wasn't interested because the cost were high Raymond then proceeded to call me a liar and claim that I did have money to pay for the monthly fee of $60 per month (the audacity to call me a liar to my face - extremely rude) and that I'm gonna regret that day I say no to him because...

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9:42 am EDT
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ADT Security Services - billing, being overcharged account # [protected]

I signed of for your services July 2017 for $36.99 per month in which I was charged 52.99 each month. Defenders was also billing me so I was getting charges from both Defender and ADT. I have called and called to get this matter resolved explaining myself over and over. Most recently I contacted the complaint department at [protected] spoke with Brandon Bicker Badge #109952 ext.1126701 a manager on 02/23/2018, he told me that some one will contact me within 24 hours and my over charged money will be refunded back to me, I have called him 5 times leaving messages on his phone, he has not returned any of my calls.

This is very bad customer service from ADT and have never experience such poor customer service in my life and staff not knowledgeable of their jobs nor any follow through procedures.
I am asking to have this matter resolved right away please contact me at [protected] if I don't answer please leave a message so I can return the call in order to avoid any further legal action. The amount of my refund I am requesting $194.61

Thank you
Mary Hughes 6450 Sara Glen Drive
Douglasville, GA 30135

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12:12 pm EDT
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I have called to cancel an account I had for my mentor, Irene Nelson, at 6817 S Dante. She passed away in September. We are selling the house. When I called I was told to email ADT. I never received a response. I called again and was given a different email address to write to, being told that this was the one that would work because it was somehow special...

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11:34 pm EDT
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on April 26- ADT technician (Billy Myers) came to install the current special they are offering of $27.99 ("free" parts and activation, "free" pre-wired window sensors, "free"wireless remote, and $100 visa card). Technician/salesman was made aware of the special I signed up for several times throughout his trying to sell me other items - my daughter is a...

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10:03 pm EDT
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ADT Security Services - customer service manager names tiffany with indianapolis call center

Tiffany originally guaranteed equipment that her employee named George authorized. After getting my social security number verification and identifying me as a premium customer she retracted what was originally offered. The acts this ADT employee was unethical, intentionally misleading, rude and unprofessional. She lied to get the sale and attempted to change the terms once the date of birth and social security number was confirmed. I asked for her supervisor information to voice my concerns and she basically informed me that I would need to speak with her to complain on her. Tiffany claimed that she is located at the Indianapolis call center. I called [protected]. I need contact information for a regional sales director.

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5:58 pm EDT
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ADT Security Services - increase in monthly security cost whilst under a 2 year contract

I have 2 homes that was under a 2 year ADT security contract. During the contract term the cost to service both homes increased significantly which was unacceptable. I had a discussion with an attentive customer service representative today in which she was willing to revert back the rates to the original contract rates and was willing to give me a 50% discount on the 1st 6 months worth of billing if I signed another contract. Does that seem to be ethical? First off, I was in a 2 year agreement and during the contract period is when I received the increase in rate for both my homes. Hopefully my situation is an isolated incident.

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ADT Security Services contacts

Phone numbers

+1 800 884 4226 +1 800 521 1734 More phone numbers

Website

www.adt.com
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