ADT Security Services
reviews and complaints

On Monday night, January 31, 2022 I was visited by an individual who identified himself as an agent representing several companies AT&T, Century Link, DIRECTV ADT and one other.

He offered a plan to bundle DirectTv in with my Century Link Phone and Internet and eliminate my DISH with it being bundled into one bill by Century Link. This would approximate what I pay now for Century link alone, but would be a 36 month contract.

After further discussion he started talking about ADT being included and where the RING camera would go.

He then said that the ADT billing would be separate $97 for Century Link and $63.99 for ADT.

Less than two hours later I was fully installed , though not very trained. I wasn't skeptical because a system was installed and I talked to ADT (SAFESTREETS) financial reps over the phone.

After they left, I received a call that my golf partner of 3 of the last 6 days, tested positive for COVID. I called the other person and let him know. (I later tested negative, called him again and he said the installation of DirecTv would still be 8 - 12 on Friday.)

I never used ADT because I needed to know better how to work it.

When DirecTv didn't show and I couldn't answers from Jonathan Jones [protected]) or [protected]@gmail.com I became concerned and started reading the ADT contract which I had finally printed.

To my detriment I didn't get my ADT documents printed right away, and near the end it talked cancellation. I obviously didn't sign it by Thursday night, but ADTs $99.00 and $63.99 were taken out of my Account.

In hind sight Jonathan Jones and John Lobdell (ADT) were complicit in this activity. John Lobdell said he could be reached at [protected].

Without the benefit of bundled Century Link service, I would not have been considering ADT service and feel embarrassed over the situation.

I would be willing to forgo the $162.99 already paid and put in a new doorbell if this were cancelled. However my other concern is that your company understand what happened. I don't believe you condone these methods.

We live in a retirement community where some people may have need of ADT, as well as we might in the future, but this type of activity is not great for your reputation.

I appreciate any assistance you can be in this matter.

Dec. 10, 2021: I called ADT SPECIALIST number as instructed by ADT Security to cancel my service due to moving, and was assured the service would be cancelled effective Jan. 10, 2022 and I would be charged for that additional 30 days, which I have paid.

Jan. 10, 2022: I continued to receive billing for Jan 7 through February 7.

Jan. 26, 2022: I called again and ADT Security said they had no record of my cancelling. (This is completely false because on December 13 I received a call from the local ADT rep acknowledging my cancellation of service and asking if there's anything he can do. I still have record of this call on my phone.) I then called ADT SPECIALIST again and Tyler acknowledged that I cancelled service on Dec. 10 but it was not processed. He agreed to "backdate my cancel to Dec. 10 and refund the charge."

Feb. 5, 2022: I received another invoice for Feb. 26-Mar. 7 with a balance due of $84.60 (showing an adjustment of $16.92 for Feb. 26-Mar.7. I cannot get these people to cancel my service, yet I was assured on Dec. 10 that I had a month-to-month contract and could cancel with 30 days' notice.

On 1/4/2022 I signed a $3,300 contract with ADT.

This was for their 5g system. Within days, they had to return to my house to replace a door bell that was not working. And to hook up the recording system, that was not installed correctly. And today they had to replace a low battery. All this in less than 30 days, on a brand new 5g system. And another low battery on 2/7/2022 they have yet to explain why this happened. Or have a supervisor call as promised

Lance Langlotz

908 Daytona Avenue

Holly Hill, Florida 32117

386.290.5198

ADT does not reply their proxy but still charges you. I had a tech not show up, now they refuse to send another tech to repair my 1 month old broken system. So I tried to use their Gurantee Buy Back Program however they refused to honor it. They are defrauding people out of money. A lot of people from what I have read across the internet.

I went online and called to cancel my account with them 3 weeks ago because I sold my home and they are still taking money out of my bank account. When I called to speak to someone they were rude and shuffled me around to 6 different people for over an hour and eventually hung up on me. I had to call my bank and tell them to take them off of auto pay.

I wrote a letter to ADT and cancelled my services at the end of September.21. They continue to bill me monthly even though I continue to send them letters monthly saying I cancelled in September. I am not under contract I have been a client for at least 15 + years. This is not the first time to have an issue with them as when they first made the change over to cellular service they actually came into my home and wired it to nothing and then charge me months on months on months end and they told me if they sent someone out that they would charge me a fee. I couldn't use my system. I had told him something was wrong. And they kept telling me they could ping my house. I finally got on social media and someone on social media for ADT said they would look into it which they did and they sent someone out and that person that came out was so embarrassed because he had to come up and tell me that the previous person which was a year to two years prior had not wired or connected my system to anything so I was basically paying for a service that I never received. So ADT have been lying to me for months saying that they were accessing my house when they were not. ADT stated that they could only give me a 6-month credit. Then most recently I have the ring system and I had a gas issue in my house the ADT system did not even react and RING had already called me and the firemen were on the way. There is no notation on ADT under historic events of them ever calling the fire department on my behalf. Therefore the date after this incident I cancelled via letter to ADT and have done so every month since and they still continue to send me a bill and telling me I owe them $200 as of today.

Interestingly enough when you go into their website I had to update information because they still had phone numbers from back when they replaced or supposedly replaced the cell system. I don't think I've had a phone for 10 years if not more.

Further they say they have 24 hours support that anytime that you go into their system it says agent not available. I have taken pictures that are time-stamped that also proved that to be true. They make it very difficult to communicate and again in nor any instruction that is provided.

I have pictures, timestamps, previous incidents documented on a different source file should they be needed.

ADT, contacted us in February 2021, to say they had to come in to change our system. They came 4 times and could not do the upgrade. We told each tech, as well as the phone rep, that we were leaving on April 9, and that there would be no access to the home once we left.

During our time away, we had many phone calls with ADT, each time explaining again, that we were away until Dec or January. One of your representatives put the blame on us, the customer, saying that the 4 ADT people that were sent to our home, were not ADT employees, but contractors. I asked how we would know the difference as they were wearing ADT shirts?
After the 2nd or 3rd visit, won't ADT send in the people who could fix it?

We asked ADT to stop charging us for service that they admitted was not working. They ignored our request and charged us each month. One rep told us that we would get a credit for the months we were charged. Today, I spoke to a supervisor who said they were not going to issue a credit. Charging us and not providing working service is stealing… sad that ADT is OK with this. I will be going to the BBB, and other organizations to recoup our loss.

We were customers for 10 years. Today we cancelled our account.

We got a security system from ADT and for the last 2 months, it's not working. We called them many times, got the work order # but till today no one came to fix it. The work order # is [protected]. ADT has the worst service ever. ADT IS REALLY BAD. We will NEVER RECOMMEND ADT to anyone. WORST COMPANY AND VERY VERY POOR SERVICE. NEVER GET SECURITY SYSTEM FROM ADT

We have tried to cancel for months now they refuse. We were robbed and the cameras didn't work twice. They send a tech and nothing. It's a nightmare. I asked to cancel they put me on hold for 3 hours twice. Currently on hold for 3rdtime & they want to argue about canceling the service even thought I told them I had to replace the system to catch they people. They want me to have another tech out( I replaced the service - it's like talking to a brick wall) They now want to charge me for the contract. On with the cancellation department now for 45 minutes arguing asked finally for a manager. They apparently aren't responsible to their end to do their part but we have to pay even though they failed. Would never recommend this just due to the cancellation process and customer service aspect on ADT. Keep customers by making it easy to cancel, ADT is making this a nightmare which is what people talk about. Word of mouth is the enemy and ADT is giving themselves a bad rep.

I signed up location as I needed and my sales rep told me if added my other 2 locations he would get my monthly bills down to 40.00. I have waited through his excuses of covid new manager and now he ignores me. I sill am charged 15. Dollars extra at 3 locations. The sytem at my house has gone off 4 time in middle of night for no reason, I had to just unplug it because they could not figure what is wrong with it.

I was contacted that I would have to have my equipment upgrade to accommodate the new system that no longer supported 3G. After hours on the phone they could not get a person out to my house to do the update so I requested to cancel the service. 5 phone calls and one of the calls I was transferred 12 because no one could/ or would cancel my service. I unplugged all there equipment and disconnected. Spoke to another person at ADT who said they would cancel but didn't. I don't have a contract with ADT just month to month and apparently they will not cancel your service. Now they call me multiple times daily and even came out to the house with their people beating on my door. They sent me some inflated bill. I owe them nothing . No contract can cancel anytime but they will not to keep jacking the bill up. This company is a fraud and a shame. I would never recommend their service to anyone. Crooks.

I was writing a email regarding my customer service experience on the evening. 1/11/22. I contacted your 800 number to resolve an alarm notification call I received. I was calling to clear up the notification to inform your company that everything was fine. The customer reps kept transferring from different person to different person. The reps i spoke to were unprofessional . I was on hold for 14 min on call that should taken 2 mins. I was very surprised and disappointment of the outcome of call. I disconnected the call out of frustration. The matter was resolved by my wife I found out after the ordeal. I just wanted express my disappointment of the experience. I don't have my information in front of me. My name is Paul Spence. I live in Snellville, GA. My email address is [protected]@gmail.com

I never received the $100 gift card even after numerous calls. When the smoke alarm goes off and we cancel it on the pin pad right away they still call, my daughter accidentally put in the emergency pin and the police responded to the wrong address, not sure if ADT gave them the wrong address or if it was the police fault... either way if it had been an emergency we would have been screwed! The equipment is always messing up and way over priced. When the door bell camera was installed the technician didn't even know that transformer was too low for the camera to work properly... after many months of bad reception one of the technician finally said we needed to replace the transformer to a high voltage for the camera to work properly.

This company is nothing but thieves I have been trying for over seven months now to get away from them my contract was for filled obligations on my end or completely filled however the product has never worked from day one they will not take phone calls they will not stop so I had to close out my banking account to stop them from robbing me this company is a complete joke I'm going to make it my life mission to let everyone know how terrible this company years and it should be put out of business

We purchased an expensive alarm/video system for our new home almost two years ago. During this time, we had several incidents of the alarm being accidently activated. We never received a phone call from ADT of the alarm, nor were the police ever notified.
After calling ADT, they did a check of the system and everything checked out ok. But recently, the alarm began acting up, meaning it would activate itself and set off the alarm. Still no notifications from ADT and no police response.
Today I spoke to an ADT rep, (she sounded like an Oriental computer, very difficult to understand), and at first she couldn't even locate our account even after using several phone numbers associated with the account. She finally located our account but had out two-year old former address as the current address. After more research and wasted time, she finally located our current address. Then, I tried explaining the problem but she kept interrupting my questions but finally told me that she has no documented cases of our alarm going off. (I believe it is still linked to our old address but she didn't want to admit the mistake). Lastly, she promised that she would fix this problem but I see no reason to waste time "trying to fix the problem" when it will just pop up again.
I will attempt to see if there is another alarm company out there whom can take over our current alarm system, and maybe we can finally rest easy when we go out of town.

I get charged 5-6 times a month for this service that doesn't even work right. I have contacted the company and account manager several times to no avail. This has been happening since install, with either no response or a vague response of "I requested a call for you" but nothing ever happens. How can I trust them with my home security when they are committing theft (unapproved payments = theft).

Called ADT several times and months ago regarding disconnecting service as I'm not at the location.I continue to receive reports and also texts confirming that it is connected and then the next text contradicts itself that it hasn't been working hours prior to that. (See attach)Please help, would like to close account and figure out payment plan.

ADT service quote September 2020 for my 80-year-old mother who lives alone and wanted to review her doorbell security via the panel. So we requested a ring doorbell, with the understanding it could be reviewed from the panel. When the tech came to install, he advised that was not an option at the present time and that they would be updating the firmware for this to happen. It never happened and I made several calls to check and you could only view from the phone, tablet, etc. I advised that my mother at her age, could not use these items. (several calls made to ADT between September 20202 and April 2021, pull the recordings)
On 4-26-21 @8:29 am I spoke with Janie about cancellation for 1 hour(Please pull recording) This is when I realized the contract was 60 months, instead of 36. I was advised at this point if I paid off the equipment balance in full $540.65 the monthly monitoring would be $10 vs $47.00 plus tax.
On 4-27-21 I called back and spoke with Patrono(name may be spelled wrong, but pull the recording) At this point, I had paid off the equipment, but was told something totally different from 4-26-21. I was transferred to a manager named Denise and we discuss other options, which I explained would not work for my mom. She's not phone or internet savvy. We discuss the conversation from 4-26-27 and she could not believe that I was told that if I paid off the equipment it would be $10 a month until the duration of the contract. I advised Denise to pull the recording because I know what I was told and was specific about asking the question before paying off the equipment. I was given case# [protected] and advised that someone would call me.

Several months went by I never heard from anyone at ADT about my complaint, so I open up a complaint with the Better Business Bureau to get a response. Basically, I was told that I misunderstood was the representative had told me that the monthly monitoring was $10 less and not $10 a month. All I asked is that someone listens to the recording I did not misunderstand the Rep, she told me that if I paid off the equipment that I would only pay $10 a month until the contract ends. I paid off the equipment with the expectation of reducing the monthly payment to $10.

The service has not been used and I would just like for ADT to honor what I was told back in April 2021. My mom was a long-time customer of ADT before her home was destroyed by Hurricane Michael. Not being able to review the doorbell camera from a panel, did not provide the extra security that she needed and was looking for.
Bertha Johnson
[protected]

I have so many issues with this company that there is no room to type all of it. They have canceled two appointments to rectify the manner without even telling me until I called to see why they did not show up for my appointment. It was an incomplete install and they put the alarm on the wrong door and they did not supply me with a manuel. Then they could not get the keypad to work right so he said that he would come back the next day to finish. He did not come back the next day at all. He left me with a back door with no alarm monitor. I have called and called and they have excuses why they did not show up for the appointments. Their latest is that they already did the job so that is all you get for free. They did not replace my two key fobs either as my existing ones do not work with the new system. I have never sued anyone but I am thinking these people deserve it. I have never been so angry and so mistreated by a business in all of my life. I have spent hours on the phone and they just make excuses and break appointments. Spread the word and do not use this service.

September 2021 added cameras to account since this time l have had multiple problems with ADT prior to this ADT kept confusing my account with another account After cameras added my account was doubled billed incorrectly billed and my last installment as of December 2nd was $1340.59 my authorized installment is $40.63 after spending over one hour on the phone l was told this was a mistake and in 5 days this would be credited back to my account In the meantime l have an overdrawn bank account am unable to pick up my medications for high blood pressure and 4 other medications Called my bank and they stated because ADT will refund back the monies there was nothing they could do Who is going to pay my overdraft fees how am l going to get my medications? I would NEVER EVER recommend anyone using this company EVER!