ADT Security Services
reviews and complaints

The door camera sets off a notification every 20 seconds, in spite of the setting to avoid concurrent triggers within 30 minutes. This is filling up our mobile phone inboxes. We called the ADT Customer Service. The "customer service" rep seemed oblivious about the feature, and had no solution. He promised to call back the same day after researching the issue. He never called back as promised. Super frustrating.

I was told that I would receive a $100 visa gift card once I have my security system installed. I have yet to receive it and every time I call it's some excuse. Then they stated I needed to fill a form out. The form was emailed to me and I mailed it back. Called and the guy said it would be a week. Called last week and it would be here by the end of the week. I called today 6/22/21 and was told they didn't have a status and to expect it to me another 3 weeks.

To whom it may concern,

My name is nomi from New England Dental LLC Account # 3923158

Technician#205990, Marvin Whistnant job id # [protected] came in our office omn 06/09/2021 and advise, we need new camera and will put work order and will come and change it. He also give Phone number of Supervisor Adrianna [protected] on my request because it was too hard to get technician in our office since two time your technician NO SHOW on us and no one have courteously to call back.

I called three times to Adrianna and left her voice mail in four days time. On 06/15/2021 she called me and said she will inquire about camera and will call me back tomorrow which was 06/16/2021. I called her since then so many time and left her voice mail and she does not reply to me.

Its so frustrating and worst experience to deal with ADT team as no one take responsibility to address our issue.

Please call me [protected] (Office number ) or cell phone #[protected] to discuss further and HELP me out.

Thanks

Nomi Shaikh

I am a 10 year customer of ADT who is being charged $492. to upgrade your security system. I am 80+ years old a widow of a military soldier of 20 years with health issues. I received a voice mail from ADT to call [protected]. When I called I was told I owed $492. to ADT to upgrade your system and if I did not pay I would be turned over to a collection agency. I never received a bill and was shocked. I was having alarms going off on the windows and your company came out a few times but could not fix it. I was told I needed to upgrade my system at NO charge to me. When I signed up with ADT I paid $932.90. I do not believe I should have to pay again for a system that your company owns but does not work correctly.

Hoping to hear from you very soon.
Barbara Wentling
[protected]@verizon.net
Phone [protected]

Problem started on 5/15/21
Customer: Shona Jones 1069 Glenmont Road Winston-Salem, NC 27107
[protected]
I have the door bell camera and it stopped working! I called on Monday spoke to an ADT rep she had me reboot but unfortunately it didn't work. I called again on Tuesday same thing it's not working. It has a connection error and it will not work online! I have an appt but its not until the 29th of May. I have to work and cannot take off during the week. I feel as though this problem should be addressed asap and I want to be compensated for this inconvenience! I pay my bill each month and not having this camera working is frustrating.

When I moved into my home twenty-five years ago I immediately installed a security system. ADT took over that company some time ago. I sold my home and am building a new one, so cancelled my security system. I was charged $750. Not very nice way to treat a long-time, reliable, paying customer.

Why would I use ADT when I move into my new home?

This product is horrible. Malfunctioning already and just had it installed a month ago. My electrically bill is $100.00 higher this month because of it and ADT doesn't help and now they have extended my contract and charged me a high price for this poor quality Thermostat. DO NOT PURCHASE.

I have been with ADT for over 4 years. I closed out my account with them for cheaper monitoring with Ring. I closed the billing on the day of my last payment and I was told that I owe nothing to them. They came back a month later with a proration amount after I asked them multiple times. 60 plus dollars a month for monitoring for years. They could not fix this issue.

4.28

3: 06 pm : please listen to this call this guy doesn't need to talk to people very upset

I just had the worse person on the phone his name was Allen he wouldn't and he didn't want transfer. PLEASE LISTEN TO THE CALL it will explain everything, he was very rude and wouldn't let me talk to anyone literally! then got into religion after I said my last name is "Grace, and God works in mysterious ways" he says " God has nothing to do with this..." he was inappropriate. He would not escalate it, I'm not sure why he wouldn't transfer me if we were having disagreement.

Have had a break in over a year ago and ADT has not responded. The robber was enjoying himself for over 30 min inside my building and I lost a substantial amount of products. ADT claims that I have to finish my contract despite ADT clearly breaching the contract by not providing service

I received a call from ADT representative in February 2021, and she offered me a Google Home hub as a free gift for being a long-time customer. I asked the representative if there was any obligation. I was told no. However, now my contract was extended for three years (February 2024). After reviewing my ADT billing history 19 April 2019 to 1 April 2021 that I downloaded from my ADT account history, I noticed that my monthly payment was not $52.99 starting in April 2019; however, my contract stated that I would make 36 payments in the amount of $52.99 starting February 2017, which means that I should have been paying $52.99 until February 2020. I cannot see my monthly payments for February 2017 to March 2019, but my monthly bill shows that I was paying $56.78 from April 2019 to December 2019, $60.57 from January 2020 to August 2020, $63.04 from September 2020 to December 2020, and $67.43 from January 2021 until present. I want to emphasize that my monthly payment from April 2019 and February 2020 should have been $52.99 according to my contract, but my ADT billing history that I download from my ADT account does not show this amount that I paid. This is breach of my original contract. I began paying the $67.43 before receiving the "Free" Google Home Hub so I do not understand why my contract was extended three years to February 2024. The "free" Google Home Hub was not free because my contract was extended. This is fraud. As a result of this breach of contract (i.e., overcharging for my service from April 2019 to February 2020) and fraud (i.e., extending my contract with a "free" gift for long time customer scam"), I want to return the free Google Home hub and cancel my service. I also plan to report you to the better business bureau. I am a veteran, and I am appalled at the treatment that I have received.

I sold my home in February 2021 so I asked that my services be paused. I explained that my home would take 6 1/2 to 7 months to build. ADT relocation department was fine with that. After receiving another bill in March, I called them again. I was told that the see the notes on the account and that they would make additional notes and not to worry about the bill. Then today March 30 th, my bank account was debited 1313.00. I called customer service and was transferred multiple times before I was hung up on. In addition when my services were installed they said I wouldn't have to pay cancellation fees as long as I had service at my new address. ADT's integrity was compromised in my situation.

I still have not received the two $100 gift cards promised at install. It has been almost two months. If the gift cards do not arrive by month five I will be canceling the service as it will be worth the 6 month cancelation period.

I canceled service in December, 2020, paid the full cancelation fee given to me by ADT yet they continue to show a balance of over $300 due. I have spoken directly with them no less than 5 times, and they acknowledge I owe nothing yet my canceled account still shows a past due balance.

On all calls with them, they tell me a full credit has been issued to zero the account. The most recent promise was on 3/24 yet they still show a past due balance. This call with with an account manager who said she had physically issued the credit memo and it would show up in 24-48 hours...NOPE!

HORRIBLE CUSTOMER SATISFACTION!

I NEED RESOLUTION ASAP.

i just recently moved and was trying to transfer my alarm system and it was a night mare in which i felt discriminated against since im not a home owner i am a renter. with my old alarm system i was a renter and never missed a payment it was auto drafted to my account. they said i qualified for a up grade and they dont install it they said. then a rep from coweta okla rick was his name was coming out and never showed up up, he said i was working with another rep which is not true, he then said he would get it takin care of still hast happened, called adt on saturday told them the old system worked just fine for me, then was told to call back on monday which i did. i then i was told since i rented i would have to pay 500. dollars to get a old system like i had put in once again didnt pay that the first time and once again auto draft never missed a payment! they said blue by adt is not them i have a picture of the box where it says blue by adt and text messages from the rep here in coweta as well. the rep rick [protected]. i will be trying to contact media on business practices and being discriminated against. Charles Floyd is my name and my phone number is [protected]

Hi, My name is Catrina Wilson, and the phone number associated with my account is [protected]. I have been a customer for over 7 years, and I have to say this is the worst I have been treated by ADT. I would like to speak with the director.

Let me explain why I called to put in a transfer because I moved to 102 Landon Ave Syracuse NY 13205. I was told that my services would be installed on 3/11/21 and I would be able to get the same service I had at 101 S Liberty Ave Endicott NY 13760. Well, they sent me a salesperson, not the installer. Then Add canceled my acct and charged me a large bill. Then ADT tried to take 229.00 from my account without my permission and caused my bank account to go into a negative status and a 36.00 charge. Can some with higher-up authority contact me please [protected]?

Thanks

RE: Alarm fitted at Philipi Motors 777 Oliebloom Road Schaapkraal
I had ADT install an alarm at the above address, the sales consultant was Abdulla. The alarm was fitted and due to the keypad being so far from the door the technician recommended that I order two remotes at my cost. I ordered the remotes. To this date I have never received the remotes I have finally made contact with your Megan at ADT, who promised to send out the remotes. The remotes have never arrived yet my debit order continues to be debited. I have made contact with Megan on several occasions but in vain. To date I have never activated or arm the alarm. The amount of R1800.00 was also deducted from my bank account. It has been 4months since the alarm was installed.
Finally I received a call from Riaan who claimed I had an outstanding balance with ADT. I explained the above to him and he said he would sort out the problem, after a month I called him again and he said he had issued the query to Megan and that she is not responding to his queries.
I am shocked and disgusted with the support and lack of initiative shown by Megan and ADT. The Funny thing is Riaan and ADT demand payment yet I cannot activate my alarm (one can check my alarm log and one will see this alarm was never armed).
Now disgusted! I am terminating my debit orders until this matter is resolved. Further, I am reporting your business ethics to Hello Peter. I am also going to report you to the ombudsman.
I am really shocked that Mr Abdulla, Megan and Riaan cannot provide a simple task as to deliver the service satisfaction.

Yours faithfully
Mr T. Maharaj
[protected]

I have used ADT for 25 years. At my last home, I had hard wired cameras and was told my new home had to have wireless. Former home is 3 levels vs. present is 2 levels. I have continuous problems with the cameras, some have been replaced time and time again.

The last tech that came to look at cameras said he would get me in touch with salesperson to exchange my cameras for hard-wired. I waited for 2 weeks for someone to call. I finally called and was transferred to 5 different ADT employees having to repeat the story over and over again. I finally get someone that says he can help me and will have sales to call me. It's been 3 weeks and still no call from ADT. I am very disgusted with this company. I, along with family members, have given ADT my personal and office security business for over 25 years.