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CB Home Safety and Security ADT Security Services Terrible company
ADT Security Services

ADT Security Services review: Terrible company

P
Author of the review
3:52 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have had this company since I moved to Florida in 2019. I had nothing but problems with their lousy equipment. Last year I went several months without service because they wanted to charge a fee for equipment repair. I said cancel it, then we continued to fight about the monthly fee I refused to pay because I was without service. I then received a call from one of the Account Specialists offering to wipe the account balance and give me lifetime repair service and a monthly fee of 14.99. I told her I would not agree to any contract with them but I would take the lesser fee for the year. I* received a new bill in August for September, the amount 33.00. I received a call from them asking for me to agree to a contract for 33.00, I said NO. I ended up with a very RUDE customer service person in Billing and was told I had to pay the 33.00 for September because it was in the contract. I said the good news is I am NOT under a contract with you and I called on Sept. 2nd to cancel because the first was a holiday. They call me almost every day, I do not pick up and I hate to involve my Attorney, but that seems to be where it is going.

Recommendation: STAY AWAY FROM ADT, AND NEVER AGREE ON THE PHONE TO A CONTRACT WITHY ANY COMPANY.

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  1. ADT Security Services Contacts

  2. ADT Security Services phone numbers
    +1 (800) 884-4226
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    Residential, Sales
    +1 (800) 521-1734
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    Residential, Customer Service
    +1 (888) 244-4505
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    Business, Sales
    +1 (800) 515-2216
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    100%
    Confidence score
    Business, Customer Service
    +1 (877) 801-7387
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    Health & Senior Safety, Sales
    +1 (800) 658-7134
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    Health & Senior Safety, Customer Service
    +1 (844) 225-5723
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    More phone numbers
  3. ADT Security Services emails
  4. ADT Security Services address
    1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States
  5. ADT Security Services social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 16, 2025
  7. View all ADT Security Services contacts
ADT Security Services Category
ADT Security Services is ranked 2 among 61 companies in the Home Safety and Security category
#01 SimpliSafe SimpliSafe #02 ADT Security Services ADT Security Services #03 Vivint Vivint #04 Allied Universal / Aus.com Allied Universal / Aus.com #05 G4S G4S

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