CB Home Safety and Security ADT Security Services

ADT Security Services Reviews and Complaints

ADT Security Services review: Never trust adt

Trump/Pence2020 of US

Feb 22, 2026 12:28 pm EST

Featured review

When the ADT representative came to my house to sell me the security package, I was told that since I'm a military service veteran, that I would not have to pay an installation charge. That was a bold faced LIE. Once the tech had installed all hardware and he and I were going over what I owed, I saw a section that charges me hundreds of dollars for the installation. I told him that he was mistaken and that I was told by the salesman that as a veteran, I would not be charged for the installation. He told me he would be glad to uninstall everything that he had installed (it took him almost 3 hours to install everything) but that I would be charged for it and it would cost me several hundred dollars. How I WISH I'd have just gone on and eaten those several hundred dollars instead of waiving the offer to uninstall.
After about two weeks of having the system in my home, I started having problems with multiple false alarms. The tech came back over to my home on four separate occasions (within a 2 month period of time) to 'fix' these. Twice (on two separate occasions) he had to move the alarm because he felt that one was too close to my guest bathroom and that maybe the steam from my shower was 'tripping' the alarm. I told him that I hadn't used my shower since earlier that morning (it was early afternoon when he told me this) and that I was almost positive that it was NOT the shower steam that had triggered the false alarm.
Another time, I was almost an hour away and I was at work. I got a call from ADT that one of my alarms had registered as triggered and they asked me if I was alright. I told them that I was not at home and that I was almost an hour away. They asked if they should call the police department and have them send a unit to my address. Since I had had so many false alarms, I told them no and that I would take an early lunch and go back home to investigate. Sure enough, it was a FALSE ALARM and that's when I called ADT back and told them that I was HIGHLY upset at the shoddiness of their products/services and that I demanded that they do something to SERIOUSLY fix these false alarms that were plaquing me.
I have never been so dissatisfied with a company in all my 59 years.

Recommendation: Do yourself a favor and do NOT let an ADT salesman on your property. They will LIE to you and tell you ANYTHING to make a sale.

0 comments

Add a comment

ADT Security Services - horrible customer service and faulty product! 50

ADT Security Services - never received my $100 visa gift card 25

ADT Security Services - employee discrimination! 18

ADT Security Services - unreliable system 6

ADT Security Services - bad billing, bad customer relations 10

Resolved

ADT Security Services - burglery

Resolved

ADT Security Services - adt class action lawsuit 15

ADT Security Services - Products/devices

ADT Security Services - customer service/product defect

Resolved

ADT Security Services - Home security

View all ADT Security Services reviews and complaints

ADT Security Services Contacts

ADT Security Services phone numbers

+1 (800) 884-4226

Click up if you have successfully reached ADT Security Services by calling +1 (800) 884-4226 phone number 10 10 users reported that they have successfully reached ADT Security Services by calling +1 (800) 884-4226 phone number Click down if you have unsuccessfully reached ADT Security Services by calling +1 (800) 884-4226 phone number 14 14 users reported that they have UNsuccessfully reached ADT Security Services by calling +1 (800) 884-4226 phone number

Residential, Sales

+1 (800) 521-1734

Click up if you have successfully reached ADT Security Services by calling +1 (800) 521-1734 phone number 6 6 users reported that they have successfully reached ADT Security Services by calling +1 (800) 521-1734 phone number Click down if you have unsuccessfully reached ADT Security Services by calling +1 (800) 521-1734 phone number 20 20 users reported that they have UNsuccessfully reached ADT Security Services by calling +1 (800) 521-1734 phone number

Residential, Customer Service

+1 (888) 244-4505

Click up if you have successfully reached ADT Security Services by calling +1 (888) 244-4505 phone number 0 0 users reported that they have successfully reached ADT Security Services by calling +1 (888) 244-4505 phone number Click down if you have unsuccessfully reached ADT Security Services by calling +1 (888) 244-4505 phone number 2 2 users reported that they have UNsuccessfully reached ADT Security Services by calling +1 (888) 244-4505 phone number

Business, Sales

+1 (800) 515-2216

Click up if you have successfully reached ADT Security Services by calling +1 (800) 515-2216 phone number 3 3 users reported that they have successfully reached ADT Security Services by calling +1 (800) 515-2216 phone number Click down if you have unsuccessfully reached ADT Security Services by calling +1 (800) 515-2216 phone number 0 0 users reported that they have UNsuccessfully reached ADT Security Services by calling +1 (800) 515-2216 phone number

100%
Confidence score

Business, Customer Service

+1 (877) 801-7387

Click up if you have successfully reached ADT Security Services by calling +1 (877) 801-7387 phone number 0 0 users reported that they have successfully reached ADT Security Services by calling +1 (877) 801-7387 phone number Click down if you have unsuccessfully reached ADT Security Services by calling +1 (877) 801-7387 phone number 0 0 users reported that they have UNsuccessfully reached ADT Security Services by calling +1 (877) 801-7387 phone number

Health & Senior Safety, Sales

+1 (800) 658-7134

Click up if you have successfully reached ADT Security Services by calling +1 (800) 658-7134 phone number 0 0 users reported that they have successfully reached ADT Security Services by calling +1 (800) 658-7134 phone number Click down if you have unsuccessfully reached ADT Security Services by calling +1 (800) 658-7134 phone number 0 0 users reported that they have UNsuccessfully reached ADT Security Services by calling +1 (800) 658-7134 phone number

Health & Senior Safety, Customer Service

+1 (844) 225-5723

Click up if you have successfully reached ADT Security Services by calling +1 (844) 225-5723 phone number 0 0 users reported that they have successfully reached ADT Security Services by calling +1 (844) 225-5723 phone number Click down if you have unsuccessfully reached ADT Security Services by calling +1 (844) 225-5723 phone number 0 0 users reported that they have UNsuccessfully reached ADT Security Services by calling +1 (844) 225-5723 phone number

More phone numbers

ADT Security Services emails

alwaysthere.c@adt.com

100%
Confidence score: 100%

Support

info@adt.com

100%
Confidence score: 100%

Support

ADT Security Services address

1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States

ADT Security Services social media
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Feb 28, 2026
View all ADT Security Services contacts