Ackermans review: Bad customer experience

Good Day,

I lost my Ackermans cards, went into the store, they blocked the card in order to get a reference and provide a new card. Unfortunately, their facial recognition did not work. The call centre said I should wait for them to reset everything and come again. I went a week later again to the same shop, called the call centre and was told there is a another number that I have to call before calling them as the card had to be unblocked and then I have to follow the previous process. I had my 2 kids with me so I said that is too long for now, I will come back.

Third time, went a week later and this time they referred to me the cashier- cashier referred me to the cellphone lady with dreads who said ok, walk away and was out of the store for 30 minutes, manager and the other girl did not know where she was. I was standing for about 20 minutes then went back to the manager, she was standing with a client and I was waiting for about another 30 minutes eventually I was shouting because all they had to do was make the call. The manager came, gave me the store phone and walked away. I tried calling the contact centre number - the phone's buttons (Number 3) was not working. This is pathetic service. It seems like Ackermans Whale Coast store does not understand English because so they avoid helping you because of a language barrier or maybe just plain incompetent. Never have I seen a manager that just walks away and allows the customer to use the store phone, no customer service skills or conflict management. Staff are just as incompetent standing and watching you but not assisting. Completely frustrating and disappointing from Ackermans. I feel like you are just taking anyone from the street and letting them help in the store. When a customer speaks they respond with "what" "huh", not excuse me or with a solution. Poor poor service.