I went to a store at Sammy Marks square(Pretoria) yesterday (Thursday) and was there round about 17:35 since i came from work, where i needed to exchange my child's boots which i had got on Tuesday. the pair seem to be faulty since the zipper cannot stay up and now my child has to keep on lifting it since she had worn the shoes to school (even the teachers complained since the shoes were bugging the child every time and they tried assisting with no change). The guy i dealt with had no name tag like the other 2 who also came and did not even bother listening to what i was saying while i was explaining that the boots had problems.
The guy that i was dealing with, i was told he is the one dealing with kids section. I later found out his name was Oarabile(not sure if he gave me his real name which i had asked myself) bluntly told me that he sees no problem with the shoes and he can't help me, that my child should not have worn the shoes so that he can be able to resell to another customer but since she had did so, that means its stock loss for him. i begged the guy telling him as i was talking to him my daughter has no warm shoes and i was fine with taking any boot of the same amount/even less, he could not careless he said he would need that child to come there and wear the shoes so he can see proof.
i mean why the hell will i chose to waste time to return a shoe that i chosen and bought if it did not have a problem. the guy was rude to the extent that he kept on working on whatever he was doing and continuously said there is no way he could assist with the exchange. i have lost an amount of R169.95 since my child will not be able to wear that shoe ever. i was so angry but i decided to keep calm and walk out, i am really disappointed..