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I went to Ackerman's at Ladybrand branch and wanted to cancel one of my two laybyes and paid-up the other one, and I was told that Ackerman's Stores is no longer doing laybye cancellations, I must first wait for the laybye to expire than it will be possible for the cancellation to be made, and on the laybye that I paid-up I wanted to exchange some items and the value of what I wanted to exchange was not the same as what I wanted to purchase, so I was furthermore told that they will not be able to give me the change, they will only be able to put the money on the gift card. I fail to understand because it is stated on the slip/invoice that I can cancel the laybye anytime prior to the expiring date and I will be refunded the money that I deposited/paid in full, furthermore regarding the exchanges I will be refunded my money if and when I no longer want what I purchased for as long as it is still having the price tag.
I received an email of apology from this email address: customercare@tenacityinc.co.za, requesting for my phone number and advising me that the divisional manager will call me in three days. Then I received a call from this number:0519241660 it was Ladybrand Ackermans divisional manager, who then requested me to come to the store, and she personally helped me to cancel my lay-bye and refunded me as per the terms and conditions on their store invoice, and sincerely apologised for the inconvenienced that was caused.
I have done a lay_by in Woodmead but my lay_by is expired then I went to protea gardes Mall to take some things else with the money I did with a lay-by I don't want money I want to take something else they told me to go to where I lay-by they don't that I'm staying in Soweto I won't go back to Woodmead to cancel a lay-by I didn't like the service at Protea gardens
I went to Ackermans at The Glen branch to pay up my layby using my ID since I had lost my receipt. When I asked to return one item from the laybe I was told that they can't refund me because I don't have the original receipt yet they are able to accept payment for the laybe without a receipt. On top of that I was given attitude for asking the person who was the till to explain to me how their laybye policy works, no customer should attended in that manner no matter what.
Also what confuses me is that other stores are able to give you a refund on your laybe after you've fully paid for it even if you don't have the original receipt. How the Ackermans layby policy works really confuses me. I'm not happy at all
I went to cancel my order at one of Ackerman's stores they told me that they cannot be able to help me i must wait for layby to expire