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Sallie Mae Bank Customer Service

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Complaints87
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Resolved1

Sallie Mae Bank Inc.

300 Continental Drive
Newark
Delaware
United States - 19713

Customer Support Phone Numbers

1844 827 7478(School Assist) 1 0
+1 855 756 5626(New Student Loans) 1 0
+1 800 472 5543(Existing Student Loans) 1 0
+1 877 346 2756(Savings Products) 2 0
+1 877 978 1710(Upromise GoalSaver Accounts) 1 0
+1 888 279 2828(Upromise by Sallie Mae) 1 0
+1 302 451 4912(School Assist) 1 0
+1 877 456 6221(School Assist) 1 0
Plus

Sallie Mae Bank Complaints & Reviews

Sallie Mae Bank / account security

Bo
Sep 13, 2019

Their 'redesigned' website forces existing customers to submit their FULL Social Security Number AND their Birthdate in the same webform to regain access to their account. No only is this a ridiculous ask ('security questions' are already in place to use as verification) but it has the...

Sallie Mae Bank / personal loan

Ma
Sep 26, 2018

I wanted to consolidate my debt and in the mail came an advertisement from sallie Mae for a pre-approved personal loan up to $35000.00. I was only asking for $14000.00 so I filled in the application. Later that evening I received a phone call from them telling me I was approved for...

Sallie Mae Bank / Parent Student Loans

Ro
Jul 18, 2016

Sallie Mae quotes a fixed interest rate in the range of 5.74-11.85 You must complete and submit the application in order to find out what interest rate you will actually get. The application requires you to agree to accept robocalls and emails for "future applications" which basically mean...

Sallie Mae Bank / fraudulent accounting practices

Ge
Aug 27, 2014

I have been fighting with Sallie Mae for years, I contacted the Consumer Financial Protection Bureau who assisted me with getting a history of my student loan. I found a payment that had not been applied to my loan for over 8 years, I was charged late fees during my forbearance, multiple...

Sallie Mae / Student loan fraud

Ti
Jul 30, 2014

Never sign a loan with Sallie Mae! First to begin with how they handled my grandfather's account. My grandfather died in August 2013 and immediately we received a letter from Sallie Mae stating that his loan had defaulted. My grandfather had co-signed for my cousin. My mother offered...

Sallie Mae / Disrganized flaw - filled poor excuse of a lender

Jj
Jun 04, 2014

At Sallie Mae they may make major changes on your account and wont take the time to notify the borrower. They also completely ignore information you send to them, as with a letter telling them you will be moving abroad for one year to take part in a volunteer program and requesting a...

Sallie Mae / We aren't the people that owe anything

Tj
Jan 21, 2014

We have received phones calls, non-stop since December from Sallie Mae. They have the wrong person as validated by the last 4 digits of my husband's SS #. He has called them, they said they would correct the information in their system. That was weeks ago. We are still receiving...

Sallie Mae / Harassing Phone Calls

Di
Nov 29, 2013

My Step son took this loan and I was his co-signer. Apparently he has not paid and I have been paying this loan since 1999. Doing the course from 1999 to present, I have been working and off and have always made payments on time. As of Aug. 2013 I was no longer employed and my Unemployment...

Sallie Mae, Wilkes-Barre, Pennsylvania / Lack of respect or compassion

Pe
Sep 21, 2013

I have a student loan with Sallie Mae and I went back to school to further my education and the day that I pulled out of school for the birth of my child they have been calling and harassing me day and night. They send me threatening letters and voicemails. I have been having trouble...

Sallie Mae / Persecting the Poor

Ge
Sep 05, 2013

Sallie Mae is asking me for $2000.00 per month and I do not even earn that much money. I am extremely financially disadvantaged. I gave them a retirement check and they refused to acknowledge it and after I screamed and shouted for 30 minutes, they finally acknowledged it was posted on...

Sallie Mae / cheating and find way to impose on penalty without letting you know, the are conspiracy going on to cheat student off.

Wh
Aug 19, 2013

I send in my defer status of the loan, they don't process the date as request, this way they find way to impose on penalty. They also change my original loan doc. promissory note, which it does not allow tthem to impose certain type of interest on my unsub. loan. I request them to take...

Sallie Mae / Student Loan Payment Changed

Mi
Jun 21, 2013

My monthly payments, which I agreed to because it's what I can afford, were changed by Sallie Mae. They increased my payments from $89.00/mo to $276.00/mo without my agreement after I had agreed to do direct debit. My agreement for direct debit was based on the original payments of...

Sallie Mae / customer servcie

Sh
Jun 06, 2013

I have had a number of issues with Sallie Mae. the customer service is horrible and i have been told payment dates will be changed i recorded the phone conversation since every time i get information form Sallie Mae customer service i am misinformed or something changes. the company spoke...

[Resolved] Argosy and Sallie Mae / Scams

Ro
Feb 10, 2013

Both Argosy and Sallie Mae took my school money and Sallie Mae is charging me money for the money both the university and Sallie Mae both divided and making me pay for. I attended Argosy University from March 10, 2009 thru October 15, 2009. I was rushed in by Ben Binus. After that I never...

Sallie Mae / Derogatory Phone Calls

An

I had surgery and am not back at work at my own business yet. Therefore I have no money coming into my household. Sallie Mae knows this. I found a message that started with the typical sallie mae music on my answering machine that proceeded into a derogatory message. I was called a sissy...

sallie mae e dollars banking / horrible

Ti

i have financial aid from my school El camino college and they require for students to enroll to get a Sallie Mae debit card because the process would be much faster. but it want i have been waiting two months and still counting for Sallie Mae to unlock my debit card. they keep saying to...

Sallie Mae Inc. / Stafford Student Loan

Ic

I have an issue with Sallie Mae that everyone needs to know about before you become a vicitim as well. I did a loan consolidation for 3% with Sallie Mae in June of 2005. After I sent in the paper work, Sallie Mae dragged their feet on the consolidation. After dragging their feet for...

Sallie Mae / I want them to stop harassing me

Tr

I have been receiving calls from Sallie Mae about a student loan. They say I have a private loan with them, yet I never signed for a private loan. I get about a dozen or more calls a day, 7 days a week. I keep telling them I don’t have a private loan with them. I have asked for a...

Sallie Mae / Repayment plan

Lh

I was enrolled into a program at the new year and just a few days ago they tell me it was an "error" and say I am 6 months behind and they will default! I am trying to pay my debt and eat still eat is all. I am severely underemployed--(I have my foot in the door with a decent employer...

Sallie Mae / Sallie Mae

Fa

For the last Year I have had nothing but problems with Sallie Mae. A year ago I filed my taxes and was supposed to get $5061. On February 11, 2011 I received a letter from the Department of the Treasury Stating that Sallie got all $5, 061 of my taxes. A few moths later I received a letter...

Texas Guarantee/Sallie Mae / Con Artists/Useless &customer service&

Pu

NEVER EVER get a loan through Sallie Mae, TG, or any other such agency! They will rape you, your credit, and your wallet!!! Ive been trying to get some options on a school loan Ive had for some time, and TG just keeps lieing to me, sending me letters telling me they want to "help" me and...

Sallie Mae / Sallie Mae Is Horrible

Fe

I originally had taken out 2 school loans through Sallie Mae. All my other loans were through the government, which somehow Sallie Mae ended up picking up those. I end up graduating and getting my Associates degree and the 6 month period went by and my first payment was due. I paid it...

Sallie Mae / They are terrible... go else where!!

Jm

I recently finished school and was having some issues making the payments. They would not work with me what so ever. Therefore I got behind by one payment. I started receiving 10 to 15 harassing calls a day from them. I tried to get a deferment and/or a forbearance with no luck!!! I post...

Sallie Mae / Fraud

Sm

Sallie Mae tells you all the right things when you are in need of student loans but after graduation is a completely different story. Do not, I repeat, do not sign with Sallie Mae. Their payback is extremely high and they will not work with you. It's a horrible company that feeds on...

Sallie Mae Private Student Loan / Fees for forbearance, no help from customer service

Si

Sallie Mae is terrible--all of the agents with whom I spoke C40169, C40256, etc. told me that they did not have a designated customer service brach. Well, I checked the BBB wesite, and yes, Sallie Mae does have a Customer Adovcate Unit. Here is the information: Ms. Kelly Mahoney Customer...

Sallie Mae / Crooked Practices

Ab

Ah, college. If I knew you were going to cost me so much in the long run I just would have picked up a book and started self teaching. I came out of school owing Sallie Mae around $80, 000 and after I got a job I had to live at home since about 90% of my income was going to loans. It...

Sallie Mae Smart Option Student Loan / WORST customer service experience EVER

Ly

This was the WORST customer service experience I have ever come across. I was looking to apply for a student loan and decided to call to do the application because I had a few questions. The first lady (unfortunately I she never provided her name) was rude and kept cutting me off every...

Sallie Mae / Liars and Have a Monopoly

Do

Sallie Mae is a monopoly and is behaving like the mafia and The Department of Education and the Office of the Ombudsman are absolutely worthless in helping us as students. Sallie Mae is so corrupt and evil that the federal government should put them out of business and put the entire...

Sallie Mae / Usery

Bs

My wife and I both have student loans. My original loan was $10, 000 which I paid on for several years only to find out that the interest on these loans is compounded qtrly which increases the loan. I’m now in default because I’m unemployed and we lost our home and Sallie Mae...

Sallie Mae / No opt out option

To

Sallie Mae has put this statement about the customer's telephone number at the update account information page when logged into their website: "By providing my telephone number, I authorize Sallie Mae, Inc., its affiliates and agents to contact me at such number using any means of...

Sallie Mae / Finance fraud and abuse

St

Sallie Mae promised in writing, 4% interest, actual interest is 8.5% with no reduction available. No help available from any source with this issue. Private loans for both students are paying interest with increasing balance for Sallie Mae's interest bearing accounts. The graduate...

Sallie Mae / Gouging and Fees!

Sc

I went to make my Sept 2010 payment online, which confirmed and went through. Later they sent me a letter stating I had insufficient funds, which was not true. I sent them bank statments showing I had more than enough in my account. Sallie Mae insists I pay a late fee and a processing fee...

Sallie Mae / Lying during collection conversation

Le

While on the phone with a Sallie Mae Representative about lowering payments on defaulted student loan (which I requested deferment paper on several occasions) he told me that Sallie Mae was the government. That seemed incorrect so I went directly to the Sallie Mae website and found thi...

Sallie Mae / reps lying about federal guidelines

Tc

Actual phone call to make January 2011 student loan payment on 12 January 2011. Ilene rep # C41368 gave me an amount due which included the not yet due February payment. The rep Ilene #C41368 informed me that federal guidelines allowed her to demand payment for not yet due months and...

Sallie Mae / Co-signer Release Form

Tr

So I graduated college back in June 29, 2007 and have been looking for a career ever since. I have been paying on my Sallie Mae loan for a little over 2 years now and yet I still owe $79, 000 even though I borrowed $80, 000 I cant believe it has not gone down even though my payments were...

Sallie Mae / Loan payoff

Li

Back in Febraury of 2005 I went back to school full-tim to re-train at Lake College in Redding, CA. I took out one federal loan and the school said I still needed $4800 more. They recommeded I go through Sallie Mae. I had never applied for school loans before so I trusted what they...

Sallie Mae / Company is in FEAR

Et

The supervisor in Sallie Mae: Allen employee #C52057, Chris #C36515, Richy #C36013, and others are in FEAR to speak to the Head Company or management regarding issues within the company regarding mishandling of my account. They conduct wire fraud, miscommunication, play games which I have...

Sallie Mae - Student Loans / Credit Fraud & Harassment

Dh

Loan Was Fraudulently Taken Out Using My Social Security Number & When Reported to Sallie Mae After Much Harassment They Simply Stated for Me to Send Them a Police Report & They Would Cease This Harassment. Police Report & All Necessary Documents Where Sent to Sallie Mae Only to...

Sallie Mae / Login Issues

Fo

On August 27, 2010 I received an email saying that Sallie Mae would be consolidating their user IDs to make it "easier" for people to login. However, since that change, I have yet to gain access to their website. I have called Sallie Mae for the past two days asking when the problem would...

Sallie Mae / unsubstantiated late fees

Cw

I have student loans with Sallie Mae and recently began the Income-Based Repayment Option in June 2010. I made my first payment early and every payment since. However, they added a $115 late fee to my account the first month. I called customer service, and the representative says I do not...