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ABSA Bank
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ABSA Bank
reviews & complaints

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1064 complaints
54 resolved 1010 unresolved
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A
6:46 pm

ABSA Bank - Mobile app

The mobile app does not work. And yet it is a requirement for certain transactions. The app insists on sending a verification sms to my phone. My phone details are logged correctly on my profile and yet the sms never arrives. And so I cannot do certain transactions...like buying electricity! Even when logged in on internet banking, the sms verification is sent to my phone, but the phone app is not picking it up. The call center is useless...not only was she disinterested in my query, but she was of no help at all. Absa...after 30 years of banking with you...I am done!

Desired outcome: Fix this shit

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W
3:11 am

ABSA Bank - Insurance review

I phone absa indirect to enquire about the 20% increase on my monthly insurance premium, it was R1114, 52 and increase to R1337, 83. I phone absa and was holding the line for 20 minutes just to speak to the review department nobody answer and so my R60 airtime run out. Thus is really poor service delivery. I can be contacted through email: [email protected]
Date: 2021/09/02

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E
2:56 am

ABSA Bank - Frozen debit card

Absa decided to freeze my card for a non fraudulent transaction and only provides phone numbers that are non toll free to resolve the problem. No one responds to emails to provide any assistance and the report fraud feature on the app is laughably atrocious as it rings for minutes and there is no one on the other side once it stops ringing. I must now walk to a bank on Saturday to try resolve as this as I cannot buy petrol or airtime, thank you very much ABSA.

Desired outcome: Unfreeze debit card

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N
6:44 am

ABSA Bank - Paid up letter

Good day.

I have paid my account in full 3 months back and I have been sending numerous emails for my name to be removed as a default payer and requested the paid up letter.My ID number :9206210621086 and my name is Nthabeleng Melama.

I would like to be told of when will my query be attended and sorted because it's very frustrating when you call with no luck.

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M
Sep 30, 2021 5:23 pm

I am experiencing the same problem. NO RESPONCE on emails, I was told telephonically that my account does not exist anymore, there is no record under my ID of ABSA CREDIT CARD anymore. credit card Account number:[protected].

This is the only account that is holding my Financial freedom. I have lost trust in this bank. their service sucks!
How on earth is it possible that Absa is unable to retrieve a customer's information to issue a PAID UP LETTER?

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G

ABSA Bank - Unlawful journal debit

Absa debit my account without my knowledge and now my debit orders my rent cannot go off they did not even make arrangements with me to do it how ruthless is it in a time that we are going through the hardest times of our life they took so much money my children are already barely eating and they do this I closed my cheaque account the day I went on debt review and now the penilise me for trying to get my life in order the consultants don't do their work properly everytime I stand in long queuest going there to ask them to sort this cheaque account out they promise me it fine please reverse my money as soon as possible as my rent is going off on the 1st and then the money will not be enough I hope these people who do this will think about what all of us are going through or are they just spiteful

Desired outcome: Money put back in my account

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S
10:03 am

ABSA Bank - Unfairly charged

I opened an current account few months ago and I don't understand why m being charged like that
First month i was R339
And now m charged R659 of which I was not informed and don't understand how m charged for admin fees close to R450
Can you kindly check as m requesting a refund
Id no:9112250557083
Contact no:0714806135
Email:[email protected]

Desired outcome: Refund

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C
5:06 pm
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This review was chosen algorithmically as the most valued customer feedback.

ABSA Bank - Non-payment of cash settlement amount

Policy No. 6513937922, Claim No. 3809828 The policyholder died in 2014 (my grandfather), leaving the property to his wife (my grandmother). The executor of my grandfather's estate (my mother) died in June 2020 (intestate and I am her only child). My grandmother also subsequently died (the new registered owner of the property) in June 2020. I (as her...

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A
12:19 am

ABSA Bank - NBC Arusha Tanzania

Dear team
I wish to communicate with someone re a unauthorized removal of funds from our cooperate account with NBC, by the bank itself, im not getting anywhere with the employees here, we have been clients of NBC since 1997 and am now ready to close our account due to this situation.
Please send me a e mail contact of someone who can assist
Regards
A.P.Phillps

[email protected]
+255 784 186 422

Desired outcome: Return of our company's funds

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N
6:58 pm

ABSA Bank - Car insurance

Sello Maema
I'd 7508115545084
Max isuzu d/c.
I got an affordable Insurance from direct competitor and idirect ignores my cancelation request
I am now paying 2 covers for same Vehicle.
Pls help
Submitted online 3 times .made several phone calls which are ignored when hearing what my call is about.
Really disappointed as ABSA is one of the biggest banks in ZA

Desired outcome: Cancellation of policy and refunds

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7:47 am
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ABSA Bank - Home loan term changed without informing me

I was on Debt counselling till December (2020), after that i switched my Homeloan payment back to debit order .The original term was 25 years, and after December 11 years were still remaining.For a couple of months the Debit order of R5042.68 was deducted, untill last month (23rd July) when all of a sudden the Debit order was R9521.46, a difference on...

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L
7:11 pm

ABSA Bank - Personal loan credit insurance

Dear All,

This is to inform you that after numerous emails backwards and forwards to obtain a copy of my personal loan contract taken out in July 2018 it is still not been resolved.

Quotation Ref No: 9222348
Credit life insurance policy No: 3048645582
To obtain a copy of my signed contract #14912153

In short for over a year I have been struggling to obtain a copy of my signed agreement. Credit life insurance of R707 was automatically deducted via debit order in my account of which I was unaware.

This is unacceptable and I urgently request a full investigation into my account and the fraudulent deduction for insurance I never agreed to.

Kind Regards,

Bernice Cordier
[email protected]

Desired outcome: Credit life insurance paid up to date refunded and insurance cancelled.

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Update by Lente
Aug 11, 2021 5:33 am

Please note my loan account No is [protected] which is linked to my cheque account no: [protected]

Ref: F74-NDE-X8A-539

Also, I have lodged a complaint with the Ombudsman yesterday regarding this matter.

Absa has been given more than enough time to deal with this issue and it is evident that you are not willing to resolve this matter.

My contact details are: [email protected]
Tel: [protected]

I trust someone is finally going to take my complaints seriously

Regards,
Bernice Cordier

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A
12:51 pm

ABSA Bank - Atm not working, cant dep money

Ermelo absa atm is not working cannot bank money were also down at the last day 31 july 21 of the month and again not working saterday, sunday monday and again today (7 -10 august) So how must one deposit money into your account if nothing is working. Can you please do something about it before it becomes a problem like it is already. And make sure their are two machine available for banking the 1 is also not enough.

Desired outcome: Atm machine have to start working

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M
9:20 am

ABSA Bank - Execution of a will

I am an adult female person and a widow of MATOME ANDREW MASHALA, who passed away on the 2013/12/07 having left a Will, which was drawn and signed on the 17th November 2006.

Paragraph 2 of the Will directs the Bank, as the Trustees, to open and administer a trust on behalf of the minor child/children, should the testator die while they are /is still a minor.

I have been consulting with one GEORGE GATE of your office or bank about the Will. I wrote a letter enquiring about the Will and the Trust Account,
but received no response.

Can the bank kindly assist me with the information of the Trust Account and its status.

Attached herein please find a copies of a Letter to the Bank and the Will.

Hope to hear from you soon.

M. E MASHALA
078 273 6564
[email protected]

Desired outcome: STATUS OF THE TRUST ACCOUNT

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J
5:04 am
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This review was chosen algorithmically as the most valued customer feedback.

ABSA Bank - Home loan / flexi reserve account

I had an flexi amount of R34000, then it changes from this amount to R23000 and the only explination is that the funds gets used to cover some expenses on my bond? what would have happened if I did not pay extra every month? this is actually my money and not Absa's because your bond gets paid in full every month plus my extra. I have been under debt review...

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ABSA Bank - Failure to reconcile loan and release share certificate.

12 July 2021 Absa Bank Internal Ombudsman/ Complaints Resolution [email protected] Dear Madam/Sir Re: A.) Loan account: 3008718939 : Request reconciliation of loan: Principal debt: R 360 000.00 Loan term: 190 months (July 2002 - April 2018), Amount repayable including finance charges : R 958 529, 15, Actual amount paid R1 123 402.27, R 164 873.12...

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L
5:10 am

ABSA Bank - my complaint about the repair of our geyser claim no 4065180 of 8 July 2201

On Thursday, 8 July 2021, I called the no. 0861722272 to advise of no cold water from our house geyser. A plumber was sent and he found that their was no problem and we had hot water. The next day 9 July there again was no hot water and it was established the it was a electrical fault. An electrician from JJSI came and he advised that it was indeed an electrical fault and they had to get approval from ABSA. During the day on Friday, the 9th, it was a situation that I was sent from pillar to post . the matter is not resolved as Johan from JJSI advised that he needs written authority from ABSA to solve the temporary solution he has kindly made on late Friday afternoon.
Today 13th July it seems that Johan from JJSI has not received WRIITEN AUTHIRITY from ABSA and the correct repair has not been made. Kindly initiate the necessary authority urgently.
Regards
Ulrich Ruch
338 Sadie Street
Lynnwood Park Pretoria
Cell No 0843179695

Desired outcome: Urgent repair

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T
7:09 am

ABSA Bank - Servuce

I have a business account with Absa since November 2020. There was a relationship banker assigned to the account. I have endlessly tried to get assistance from her to no avail. This is very frustrating as we have serious challenges with the account - we want a different account that is more suitable for who the business has expanded, less expensive bank charges, open a savings account. We are definitely moving our business elsewhere as Absa is struggling with assisting us with what are basic activities at a bank..

Desired outcome: To be assisted with my requests

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T
9:31 am

ABSA Bank - Business savings account still not active after a month

Hi my name is Thamie Maseko
My contact number is 067 405 9966
On the 7th of June 2021 i opened a business account at Mall of Africa Branch, account number 9365346461, two weeks back i only received my card but it was not active & its still not active to this point due to hold up from the business department, Please resolve this issue my business partners cannot wait for any longer, thank you.

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V
9:51 am
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ABSA Bank - Fyi

To whom it may concern. i would like to complain about absa Silverton branch. i have never experienced such terrible service since I started banking. the manager by the name of gordan did not even offer me a seat he is so rude he intimidated me telling me that we should rather go outside and go to resolve the issue. he swore at me telling me I am just a...

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L
2:45 am

ABSA Bank - Journal debit

On 25th june I had a journal debit loaded and deducted from my absa account.

I called absa they said its because of a personal loan I took out in 2016 and the journal cannot be reversed

I asked why absa would assume I have 3000 lying in my account to spare. We have budgets unemployed family members, absa should have agreed on payments with me... This feels like theft.

I want my r3000 back absa

Desired outcome: Reversal

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ABSA Bank contacts

Phone numbers

+27 860 008 600 +27 860 557 557 More phone numbers

Website

www.absa.co.za
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