ABSA Bank

I have a overdraft facility on the business cheque account. It is reviewed once a year. Last Year an amount of R500.00 was deducted automatically (jouranl)from the account as facility/admin fee.
This year an amount of R1000.00 was deducted. The facility had not changed in anyway, no new information was requested from me.
On contacting the bank, I was told that it was an admin fee that gets deducted when the review is due. All the banks do it and it is the same amount as last year. Which it obviously was not. What justifies the increase?
What can the man in the street do to combat such blatant price increases and stop the banks from exploiting their customers?

Absa shocking service

This is my second complaint against absa and everytime I receive no service or replies to e-mails.

My first complaint went to the ombudsman and took two months to solve.

If I send an e-mail to absa I expect it to be answered within 24 hours. Your standard response to an e-mail is we will get back to you asap between your working hours 08h00 to 16h00. If you cannot do that I suggest you increase your staff or your staff's working hours.

I am living in china and you must respond by e-mail, if you can't do this I suggest you take e-mail off as a method of communication and inform your customers you only correspond by telephone. (shows us the exent of bad service in a third world country)

My money builder account should be earning 5.3% interest and currently is earning below 2%. I am living in china and use e-mail to correspond, last time I spent a fortune on telephone calls to south africa to sort out the money that absa lost that was sent to south africa and got nothing more than incompetance.

I pay no bank charges for all my accounts in china and get excellent service.

I am still waiting for answer on my money builder account.

Ref number ec 592d808e

I am a regullar customer at absa longbeach as i work inside the mall so i have to do banking, getting change ect. On a daily basis, now what i can not understand is how can they only have 2 cashiers at middle and end of month when there is 20 - 30 people inside the bank waiting for them to be helped. This is insane!. . . And then not to talk about the service you recieve once you get to the cashiers. Either the manager of this bank cant manage it properly and should find another job which she can do properly or she just dont mind her company getting a bad name.
If i were her i would do some serious thinking how to improve her customer skills and management skills.

I have ABSA Cheque account with a overdraft facility of R2000. This overdraft has NEVER been unpaid for more than 20 days. It has happened on occassion that a debit order goes through in a difficult time of the month, then obvioustly the bank turns it down and bills me for more than R100 per transaction, understandable. Going R84 over the overdraft caused me to recieve a letter from absa stating the following: "Indien ons weer `n trekking moet weier weens onvoldoende fondse, sal ons eis dat die uitstaande saldo op u rekening onmiddelik betaal, en die rekening gesluit word". Upon calling Mr. Pretorius on [protected], he told me that incidents like this caused them a lot of work. He also stated that oh, he is willing to keep te account open. DONT DO ME ANY FAVOURS MR PRETORIUS. I state the following:

* I do not ask favours from ABSA, I pay for every transaction, it is a SERVICE they render. Apparently, they dont need my business, I am too much of a effort for them. Which is incredibly arrogant.
* They have never struggled to get payments, I earn almost R 30000 per month, and I pay ANY outstanding amounts Immediately.

This kind of "abuse" just shows the Arrogance of ABSA - in saying they dont need my business. Which is fine but I WONT tolerate ABUSE.

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