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ABSA Bank
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1.2 1161 Complaints
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ABSA Bank Complaints 1161

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8:40 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ABSA Bank atm cash deposit (to landlord: h. daniels [protected])

Kindly be informed that rent payment was made on 21 dec. 2016 for my landlord, hdaniels - acc. No: [protected]. She has 11 debit orders that will be going off tonight and tomorrow. My rent monies (r2950) was suppose to cover her debit orders going off as of tonight etc. I've deposited the rent monies of r2950 into ms. Daniels ([protected]) account and the atm machine at the promenade and the machine freezed during this transaction... The machine took the money, but the mini statement said: "unsuccessful". I cannot be liable for ms. Daniels 11 debit orders that does not go through on account for absa's atm's... 11 unpaid debit orders will total to r1265. Please advise how fast this can be sorted out? I need to fix this as I do not have another r2950 to pay my landlord and I am currently on probation at her residence. See attached documents... The client statement in respect of a non-trading loss from - 2 pages and my id. I am kent ernest liguma [protected] and my landlord that i've made the cash atm payment to is: hajiera daniels [protected] - id [protected]. My cell number is [protected] and ms daniels cell number is [protected]. We residing at 35 limpopo way, portlands, mitchell's. Please address this matter as a matter of urgency!

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Update by Hajiera Higgins
Jan 21, 2017 12:11 pm EST

PLEASE REMOVE THIS COMPLAINT?

Update by Hajiera Higgins
Dec 21, 2016 9:34 am EST

My Tenant has made a cash deposit into my ABSA cheque account on 21 Dec. 2016 for 12pm. After he completed the necessary steps at the ATM, Promenade 1st entrance, Mitchell's Plain... The money (R2950) WAS deposited, and the machine freezed. He then received a slip saying: Your transactions was unsuccessful :-( It was an amount of R2950 and I was 'COUNTING' on the monies being paid TODAY as agreed by the Tenant. I have 11 debit orders going off... The tenant is currently on a Probation Period before I grant him a 6 months lease, and I will hold him responsible should there by insufficient funds available for my debit orders. ABSA customer services gave him a Client Statement in Respect of a Non-trading loss for to complete and said it's NOT their fault and cannot sort it out at that moment, as another company deals with ABSA ATMs. I spoke to a male consultant named, Justice at the Promenade branch. He said the ATM's is not managed by them, therefore he must wait until the company comes out to check the ATM's. This is totally unacceptable! How can ABSA ATM machines take people's money, and ABSA cannot account for it or not be liable for it? They said they must waiting until another company comes out to check? This causes a lots of implications and complications, and it would possibly cost me R1265 just for bank charges for insufficient funds available because the R2950 is NOT in my account! For further information, call +[protected]

Resolved

ABSA put the money is 2 days afterwards. PLEASE REMOVE THIS COMPLAINT ASAP?

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Ms Daniels
, ZA
Jan 19, 2017 6:07 am EST
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PLEASE REMOVE THIS COMPLAINT. It has been resolved.

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5:48 am EST
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ABSA Bank Business banking

Good Day,

I would like to request a new business banker. I have had a terrible experience with my current business banker.

I have numerously emailed him requests with no response. I find this rather unethical and pathetic as we rely on our banking and our business banker.

I have supporting documents and would like this matter to be dealt with urgently.

Regards,
T.Gangen
[protected]

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12:58 am EST
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ABSA Bank Delayed insurance claim: 3162229

19 december 2016

Absa insurance company: [protected]@absa.co. za

Dear absa insurance company

Complaint
Claim: 3162229

I (removed) am writing to complain about my house insurance claim processing being delayed and shoddy/poor work already done by one of you contractors.

On 11 november 2016, I registered a claim due to floods in my house your company (absa) by phone, on the same day I received an sms confirming that a claim has been registered. I also phoned and you confirmed that assessors will be coming to assess the damages.

The first assessors john dore carpets franchise where appointed by absa insurance company and you confirmed via sms on the 11 november 2016 at 11h15 am that they will be in contact and come through. the following week a gentleman from john dore carpets franchise came through to do the assessments, upon leaving he indicated that the only thing regarding flooring that will be done is the wood skirting wall.

On the 14th november 2016, absa insurance company sent another sms indicating that montana construction cc will be in contact to do the remainder of the assessment. after montana construction cc, did not pitch and upon my follow-up phoning both montana construction cc and absa insurance company, absa insurance company appointed another assessor on the 21st november 2016 named musanda project cc.

Musanda project cc came through to do the assessments during the week of the 21st november 2016 covering damaged kitchen units, roof, both house and surrounding walls, windows etc. after this assessment, nothing happened until I called absa insurance company to track the status of this claim.

On the 3rd of december 2016, I got an sms again from absa insurance company stating that kiks mul trading enterprise will be in contact regarding this claim. no one from kiks mul trading enterprise has contacted me.

During the week 12 december 2016, someone came to my house to do the wood skirting on the ground floor, this is the worst workmanship I have ever seen, the wood used for the skirting is not the same as before hence it does not match existing wood skirting, the colour used is wrong, not only is the work poor, they also damaged my walls as evident from the pictures attached as part of this complain. note that also on the 6th december 2016 I paid the requested excess to john dore carpets franchise and I also sent them proof.

I am very concerned and disappointed that today is the 19th december 2016, more than 30 days when I had a major incident (floods) at my house and absa insurance company has failed to get this resolved, my status is still worse than before the floods a duty which I expected you as my insurer to undertake.

Note that any further damages and medical condition my family will encounter as a result of absa insurance company failing to honour its obligation by ensuring that claims are processed and executed timeously. as you may know floods waters contain bacteria which cause molds problems, I am concern about that health of my family due to these health risks. any sickness that my family will encounter due to these unpleasant conditions will be linked to this claim.

My understanding regarding my insurance policy and the reason I took this insurance policy is that absa will place me to the same condition I was before the floods occurred.

I have honoured my obligations concerning my insurance policy with absa by making sure that my monthly premiums are paid in time, furthermore I have already paid excess amount regarding this claim, and I expect absa to honour its obligations concerning our policy agreement.

I distinctly remember numerous calls I have made at my own expense calling absa insurance company to ensure that this gets resolved and to this date nothing has been done.

I look forward to hearing from you as soon as possible.

Yours sincerely

[removed]

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10:49 pm EST

ABSA Bank Queue to the branch

I went to a Louis Trichardt branch on the 17 December 2016 with my sister in law who have just lost her husband. There was a lady who works for the bank and she was controlling the queue, I went to her asking if they can assist my sister in law without standing in the que and this incompetent and inconsiderate person just started saying that we not going to treat special and I must just stand in the que.

I think you need to train n teach your staff members about ubuntu . I was disgusted with her behaviour cause it was unproffessional.

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10:33 pm EST

ABSA Bank Private bank mokopane

for the second time the banker was unable to issue my credit cards and previously a debit card before it expired, this resulted on me having to travel without a card and risk the use of large cash amounts in rural KZN. this even though i informed him my cards are expiring 3 weeks before the end of the term (Nov 2016). In general the performance is flat and the assistant banker is not service oriented. this is not the level of service i will accept from my bank! my cheque acc: [protected]

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12:00 am EST

ABSA Bank Bad service

Absa Bank force you to take out their building insurance when you get a bond through Absa
But when it comes to a claim, you are wasting your time, not only do they take weeks but they also reject all your claims, with a hundred reasons why they reject your claim.

I will be cancelling my insurance with them and also move my bond to another bank
claim reference number 3160796

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KrysiaLong
, ZA
Jan 11, 2017 5:10 am EST
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The service I am receiving from ABSA with regards to an insurance claim is pathetic! I have sent numerous mails and made many calls to the call center and nobody is getting back to me! CLAIM NUMBER 3195402.

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10:27 pm EST
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ABSA Bank Homeowners insurance claim number is 3162679

Trust that you are well; I am very upset with the poor service we receive from your staff. We have registered a home loan claim 4 weeks ago after the terrible storms and we did not receive any feedback from the bank. (The claim number is 3162679) The assessor came out to view the damages and they did not provide us with any feedback. I had to call them again and I spoke to Thabiso Shaka 2 weeks ago and he advised me that the claim was rejected because the roof is not maintained. I don’t understand why they are not providing us with feedback and the letter of rejection. This is totally unacceptable. To this date, my husband and I are still awaiting the rejection letter with the reasons why they refusing to settle the claim. I have been paying for the last 8 years and now the bank refuse to assist me in this difficult time that the storm has damage my roof and ceilings. It’s been a battle the last two weeks calling Absa following up with them and not they with me... As I learned that Absa is assuring me on Good faith, hence the decline my claim.

After following up a week with Absa regards my claim and when this will be done, I was advise that the assessor did not submit his report, this let me to call the assessor several times to submit the report as within that week I have suffered more damages as rain water kept on coming in the house. Friday 25 November calling the claims line several times that day holding on for hours with no avail. I manage to get transfer to Thabiso Shaka whom advised me that my claim has been rejected based on a roof sagging. I am not a construction worker or have an idea what the hell that means.. I than intern requested to speak to a Manager and was advise that All MANAGERS HAS LEFT... Is this the type of service I am paying for, thinking that I am covered which I am not... The words of Themba insuring in good faith, is this what I have sign up when paying insurance... This one I am taking to the OMBUDSMAN. should this not be attended to asap..

We have escalated the matter to your complaints team and we are still awaiting feedback.

This is totally unacceptable.

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10:42 am EST
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ABSA Bank Holding momentum policy de [protected]

During 1992 I had a housing loan with Volkskas for 13 Komati street Riviera Kimberley. For this loan Momentum policy DE [protected] was ceded to Volkskas. During 1995 the housing loan was transferred to another institution but Volkskas has never released the policy. I have now reached the age of 65 and the policy is to be paid out, but it can not as ABSA is stlll holding onto the policy.On 16 November 2016 I stood in the "customer services" queue at ABSA main branch in Kimberley and was eventually served by a white woman (no name tag) she did not know how to deal with the problem. After several telephone calls she took all my documentation and promised "someone would solve the problem". On 24 November another lady from Absa phoned and indicated she would deal with Momentum to resove the problem.NOW 2 WEEKS LATER NOTHING ! Absa is holding onto the policy which should have been released 21 years ago and I can not get my money from Momentum.

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12:28 am EST

ABSA Bank Platinum account

Good. I am very upset with the ABSA Newcastle KZn branch. I had taken out a Platinum account option a few years ago with absa. One of the perks with this account was preferential service which meant not having to stand in ques for hours. The newcastle branch then underwent a revamp and now took away the facility of platinum banking. I find this very upsetting because when I come here and tell them I am platinum account holder the response is they dont have it anymore. This needs to be resolved.

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6:53 am EST
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ABSA Bank Communication and keeping me from my money

How can you put a fica hold on my account but i was at the bank Branch in Musina, Limpopo 0900. a month ago where a asked all info on my accout is it correct. And i was told yes now you keep my money while i queried is all fine not once received notice that you need fica document that is out standing no i must find out when i ia trying to do a payment. How is this fair at all so you keep my money making money on it and i must be happy WTF?
And the best thing without me knowing about the fica lock i applied for a new account and send through my proof of residence and the mail was read before 13h00.

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5:49 am EST

ABSA Bank Unethical behaviour

Complaint re absa idirect’s unethical behaviour

9 november 2016 flood damage claims:

Mercedes benz [protected]*001*002
Yamaha dragstar 650: [protected]*001*001

I am an absa private bank client and for the past 16 years i have had comprehensive insurance with absa bank for 3 motor vehicles, 1 motor bike and 2 household contents. In january 2016 i made the big mistake of moving my insurances from absure to idirect.

During the floods in houghton on 9 november 2016 my mercedes benz, 11 years old and loving serviced and taken care of since new, and my motor bike were submerged in a meter of water.

Absa idirect’s assessment is that the car should be written off, but refuses to honour my insurance claim on a technicality. I did not get the car assessed by pg glass (For the body condition) when i got the insurance, despite my paying monthly for comprehensive insurance cover for the r95, 000 retail value of the car. I have provided evidence from tiger wheel and tyre and the latest service report that my car was in excellent condition prior to the flood. Even the assessor’s report states that the car was in good condition prior to the water damage, and the body only has minor scratches.

The bike’s damages are only r12, 000 to repair. Opportunistically, idirect has agreed to pay this claim even though the policy schedule conditions for my bike and car are exactly the same. See attached acceptance and rejection letters by lisle hoods, claims consultant and keshni athimoolam, claims manager. This behaviour is inconsistent and unethical.

Is absa prepared to lose a good customer like myself, over a r95, 000 insurance claim, which i have paid for?

I have paid to absa over r500, 000.00 in insurance cover for the past 16 years!

Is absa prepared to lose my six insurance policies, my cheque account, and my other car’s finance account, over a r95, 000 insurance claim, which i have paid for?

Is this how absa treats their customers?

This behaviour of absa idirect is extremely unethical and i am going to escalate this complaint through your various customer complaint channels, lodge a complaint with the short term insurance ombudsman, and post this on hello peter and other social media sites to warn people away from the extremely unethical absa idirect!

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Moloc Beeekzebub
, US
Nov 18, 2020 7:42 pm EST

Good day. Hope you are well as I am not, because I have now officially lost my second project since my claim started, my consultation services suspended until further notice by transnet all because you refuse to pay a approved home content claim of around 60k and then your employee send a letter to say its been rejected after I accepted 60k then she came with a new settlement R50000 less but also get someone to send a email stating my claim is still rejected until proofed otherwise.
1 26 October u acknowledged my claim
2 assessor requested all info, formation as proof, everything was submitted apart from my moms phone in some cases I had to send the same wvadance 3 or even 5 times
3 I will leave the law breaking technicalities and item spelling
4 then as try as God, she comes with a slap in the face 14k settlement
5 department this and that investigation will take 3 days and 3 days and 10 days but nothing. I have now lost a income thanks to absa, who will pay my BILLS Zeenath who?
Claim acknowledged 26 October - 18 November?

No no this is not right

U take my money
Allow your staff to treat me like bs
String me along for a month
Send me a email "dear loyal customer here's a this and that for your loyalty.

Pay my claim please
Give me Zeenaths salary until transnet reinstate my validity as a out source manager

I'm tired of 3 or 10 days waiting

Willem Hendrik Kruger
[protected]
[protected]

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4:16 am EST

ABSA Bank security provident fund claims

Good day
I have submitted my claim for provident fund from the security sector for over six months now, there is no one that can assist you with information about your claim nor a contact number where you can log a complaint nor someone to speak to in order to get clarity on your claim or progress thereof, I've sent emails to ABSA previously with no reply, is this really the service ABSA provide to the consumer, next step must then be to contact the costumer consumer board, maybe they'll reply. Your consultants working there can also be sent for training in phone etiquette and costumer service. You are more than welcome to contact me, if you deem it to be a service, at [protected]. I personally think that the service provided by provident fund claims department is really not how ABSA would like to be rated on, but with no support from anyone at ABSA I really wonder

Thank you
Frikkie Visagie

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6:32 am EST

ABSA Bank home loan extension

It has taken me 3 applications to extend my home loan for renovations required on my home - 27 Victoria St, JHB North.

I finally received approval on my application (Number: [protected]) but I phone everyday and I receive no feedback. I am waiting on the quote to be emailed to me so I can sign it, but nothing comes through and the agent I've been dealing with, Ditebogo Sefoka, doesn't respond to my emails.

I am at risk of losing my tenants due to this delay and when I phone my branch at Cresta nobody returns my messages that I left.

I have been with ABSA for years and this service is unacceptable.

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2:37 am EST
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ABSA Bank absa provident fund

Hi good day I worked at Fedility, did admitted my provident fund since June 2016 from ABSA, still no pay outs yet, every time I fin them [protected] )they say it wail take 10 weeks for pay out . It is no more than 6 months and still no pay out. Please can you help me get my provident fund pay out please contact me on [protected] or e mail me on [protected]@gmail.com

Thank you
Kind regards
H Rommetvedt

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6:23 am EST
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ABSA Bank fica / bad customer service from branch manager

Dear ABSA Bank,

On the 26th of August 2016, I went to your Rosebank Branch to get my account updated to my new surname as I got married.

Off course I had to get my account FICA’d which was done. A few weeks after that when I went onto my Internet banking, a message appeared to FICA my account. I immediately called the Rosebank bank and spoke to Millicent, the lady who updated my account details and FICA’d my account in the 26th of August 2016, who confirmed that I have nothing to worry about everything has been done is a standard message that appears.

Yesterday, 29 November 2016, I tried to use my credit card with an airline transaction which failed. In the afternoon I went to have my nails done during lunch time, and when it came to paying, both my cards were declined. What an embarrassment!

I walked straight to the ABSA Branch in Hyde park to find out what was going on – just to find out that my account has been FICA blocked? Not being able to draw any money, dealing with the Bank Manager – Lloyd – who could do absolutely nothing – 3 hours later I leave stuck a blocked account and advise that I must go back to the branch I had the FICA done.

Again today 30 November 2016 – I go to ABSA Branch Rosebank. 2 hours later, new documents upload to refica the account as they can’t find any of my documents. The Bank Manager, Mohau, comes up to me and ask how he can help. I explain the situation and he is just to happy to intervene. But he walk away.

I finally walk into his office and explain my entire frustration to him, to which he replies he will wait for the reply that the FICA department has received the documentation and take it from there. I said to him that is unacceptable as that could take anything from 24 hours to a week? I stressed that fact that is it month end and it because of ABSA bank and the staff that did not do their work after I complied with ABSA bank regulation that I am sitting in the predicament. He promised to call me in an hour. He did not. I called him – no progress. He said he will call me in 30 minutes. He did not. I call him an hour and half later. No progress. It now the end of the day – nothing is resolved. ABSA FICA says they can not see my documents on the system. It is month end, my account is soft locked and no one could care.

I dealt with Mohau on a fraud case of my Bosses account a while back. He has got no time for you. the sooner he gets you of your back the better. He will offer to help and then just passes you on to someone else. And I did bring it to his attention when he said he will call me. As I am still waiting for him to return my call from two months back.

And the strange thing about it all is – with the fraud case after following up more than a month later – Rosebank Branch yet again did not submit the documents correctly. I have never had such bad service like I have had with Rosebank Branch – No one is prepared to help you. That being said – my account is still blocked.

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Henk Graaff
, US
Dec 15, 2016 4:19 am EST

I am going through much the same, battling since April this year to get my business accounts verified, despite having submitted all required documentation over and over .

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1:19 am EST
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ABSA Bank unauthorized account transactions

Good Day

on 24 October 2016 I have lodged a concern via the channels that I have access to.

Your staff member gave information regarding my personal accounts to a member of the public and this resulted in me losing out financially on a business deal that was to be settled.

Your staff member gave personal balance information from my personal accounts and accepted monies meant to be paid into 1 account and deposited this into another of my accounts. The monies were not confirmed nor was the transaction confirmed with me from the bank.

On 24 October 2016 I complained online, I went into the branch and layed a complaint with a branch manageress and to date I have received no satisfaction what so ever.

Other than 1 phone call from a contact center and a few correspondence from various departments promising that ABSA will get some-one to contact me.
The complaint I layed was:

A staff member from ABSA Bank has given information to a member of the public information regarding a balance on one of my accounts. This resulted in a dispute between myself and the other person, this also resulted in me losing a substantial amount of money that I would have gained had my private and confidential information not been shared by the Bank Official.

In this deal I have lost out on a R2000, 00 for which I hold ABSA Bank accountable for my lost had the Staff member not interfered in my business dealings. I would have been paid that amount extra by the 3rd Party on top of the settlement amount.

I know ABSA bank has internal protocols for handling these matters and I would appreciate knowing only the outcome and not necessarily know who the staff member is. Also please let me know how I can claim this amount back as the 3rd party now has no intention of paying me out.

I know so many people run to the newspapers and Ombudsman and Facebook when they have complaints from such big companies but I feel that its unnecessary negative attention.

I would like this resolved without making a big fuss, I dont want to go to social media to broadcast this matter. This has now gone on for more that 1 month and its unacceptable Can you please advise me on a way forward.

Regards

Shafiek Moses

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5:00 pm EST

ABSA Bank loan review repayment not satisfactory

I am a very disappointed client with the way ABSA has let me down on my request to have my loan repayment reviewed. I am currently on maternity leave and earning half a salary I was earning, I recently applied to your loans department for a reduced payment on my loan for the 4 months that I'll be on maternity leave. The option's that I was given was a far cry from help that I had expected from you. The 1st option was that I can pay half of my usual instalment but the catch is that on the 5th month when I go back to work you will deduct +R5000 in order for me to catch up with my payment, now I ask where will I get R5000 from having not worked for 4 months? The 2nd option was to lengthen my loan period to a ridiculous length of time which I totally disagreed to. Now you always tell people to talk to you if you have problems with finances, yet the help that you offer is like digging them into a grave.
Please learn from other financial institutions how clients are treated. Definitely after settling everything with ABSA am moving to a better bank.

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3:31 am EST

ABSA Bank service

Good Day

I am a client with ABSA, I am not happy with the service I received at South Gate Mall ABSA Branch on the [protected] first the Customer service personnel whom was working at no 10 was drunk and line the was so slow it took an hour for me to be attended to.

Now I want to login to my online account only to found out that the guy who helped me inserted my numbers wrong when registering and I am not sure what impact this will do to my account.

Please ensure that branch managers are visible even Saturday to provide better service. to allow a person who is drunk to work NO!

My number is [protected]

Regards

Kanyi

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8:22 am EST
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ABSA Bank paid twice

I plan to go (with my wife) on a cruise in the Far East in a few months time. The first large cruise liner operator cancelled the cruise (twice) but I found an alternative option with another cruise line. I had taken travel insurance for the first cruise., and needed to change the dates for the new cruise, but I couldn't because I had claimed (unsuccessfully) for the cost of rebooking . I had to take out the "same again" so I have paid twice for the same holiday cover

Policies ABSI272758DNA and ABSI272754DNA (the first policies)
Policies and ABSI275495DNA (the new policies)

I request the refund of the amount of R2 325 being the premiums for the new policies.

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3:55 am EST
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ABSA Bank bad customer service

I was in Absa Bank Montana Park on 22 November 2016, to collect my Business Chequebook. I stand in the line for more then 30 minutes. There was only 2 people, helping clients. Behind me was at least 6 other people, 3 of them was elderly clients.

I asked for the Branch Manager, they gave me a name, Amanda, but she was not there.

When it was my turn at last, the one clerk just take her bag and leave.
That means there was now only 1 person over and he was still busy with a customer! I was already late for my next appointment, because I thought it will only take 5 to 10 minutes to get the chequebook. It cannot take 35 minutes from my business time to get a new chequebook!

At that stage a young man come out of his office and I called him and tell him that I was just so mad the bad service, that I want to take my business and go elsewhere, because we as clients is not supposed to have such bad service at our bank. All of the people was complaining and really upset about the service.

He quickly helped me, but all 6 other people was still standing in the line and it would take more then an hour to service the last person.

There must be a quicker way to get your chequebook! And to get better customer service.

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About ABSA Bank

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ABSA Bank, a South African financial institution, offers a range of banking products including personal and business accounts, loans, credit cards, and investment services. They also provide digital banking solutions for convenient online and mobile transactions.
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Ensure to follow these steps carefully to effectively file a complaint with ABSA Bank on ComplaintsBoard.com.

Overview of ABSA Bank complaint handling

ABSA Bank reviews first appeared on Complaints Board on Apr 29, 2008. The latest review ABSA home Insurance was posted on Feb 27, 2024. The latest complaint finance agent was resolved on Jul 11, 2018. ABSA Bank has an average consumer rating of 1 stars from 1161 reviews. ABSA Bank has resolved 54 complaints.
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  1. ABSA Bank Contacts

  2. ABSA Bank phone numbers
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    27%
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    Lost or stolen cards
    More phone numbers
  3. ABSA Bank emails
  4. ABSA Bank address
    Absa Towers West, 15 Troye Street, Johannesburg, Gauteng, 2000, South Africa
  5. ABSA Bank social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
ABSA Bank Category
ABSA Bank is ranked 53 among 403 companies in the Banks category

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