Menu
ABSA Bank Customer Service Phone, Email, Contacts

ABSA Bank
reviews and complaints

www.absa.co.za
www.absa.co.za

Learn how the rating is calculated

1.2 1161 Reviews

How responsive is ABSA Bank's customer service?

54 Resolved
1107 Unresolved
Very poor 🤒
We don't know much about how ABSA Bank handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with ABSA Bank and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
Verified
The authenticity of the customer service contact information for ABSA Bank has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

ABSA Bank reviews and complaints 1161

Sort by:

Newest ABSA Bank reviews and complaints

ComplaintsBoard
M
9:43 am EDT

ABSA Bank Funeral cover payout took longer than 48 hrs

My brother passed away on the 19th of august and absa still has never paid out the claim I have had to borrow money to bury my brother this is how I unethical absa is they told me they are confirming the death for what cause this is not a life cover but a funeral cover?the body would still be lying cold in the motuary as absa still has not paid out..useless piece of product that absa clearly does not understand that they are selling to us..I am even going to move my whole account to another bank..I can’t do business with such unethical establishments..understand your products and the urgency that comes with it

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
S
9:21 am EDT

ABSA Bank Home insurance dual refund

My property has dual insured from 2017, because I cancelled the ABSA insurance to take another cover with Better Bond, which I later found that it was never cancelled.

I cancelled the ABSA home insurance with the help of the other insurance till this day they never cancelled my insurance with them.

I am now exercising my right of requesting my dual insurance refund as I have successfully cancelled Better Bond without any hassle, but ABSA is failing to come to the party, they requesting the same information for the third time now.

I have sent them the information they requested two times already and on this third time I sent them the email with the previous information I sent to them.

Desired outcome: I want my refund

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
E
4:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ABSA Bank Mis-sold insurance policy & account closure

On April 02nd a Jubilee account was hurriedly opened in my name at Absa in Entebbe. I insisted I required the paperwork prior to signing and I was told I could cancel the account at anytime and the paperwork would be sent to me. I chased up the paperwork and was ignored.

On June 01st I requested the closure of my Absa flexi account as I was told there were no fees yet there were. I was told I could not close the account until the jubilee account was closed. I requested the Jubilee account be closed and was told I needed the policy documents to close it. I informed that my request for the policy documents had been ignored. Absa informed me they would not close the flexi account until they could find my policy documents.

A month later it transpired that the Jubilee account was mis-sold to me and should never have been opened. Surprisingly Absa were now able to close the account without the policy documents that they previously insisted upon.

I completed forms to gain my money back from the mis-sold account and to close the flexi account and returned these promptly.

It is now August and Absa still have not returned the monies owed to me or closed the flexi account.

Desired outcome: I would like all my monies taken via the mis-sold jubilee account refunded to me and the Absa flexi account closed. I would like Absa to apologise for their poor customer service and the distress this has caused.

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
P
12:29 am EDT

ABSA Bank Requesting duplicate of vehicle Title Deed (NATIS) documents

I have requested via email a duplicate of the Title Deed (NATIS) documents from ABSA on 23 July 23 with various follow ups in written referenced accordingly with complaint nrs C-[protected] / C-[protected]/ C- [protected]/ C-[protected] on which I have satisfied all the information they requested through their response, notably at which ABSA branch i prefer to collect the document.

It is worth to mention that Iam no longer an ABSA client since I conclude the load agreement in 2009.

Adding to my dilemma is the fact that i am currently not in South Africa and the vehicle, not been used are up for sale with credible buyer.

Anny assistance in this regard will be appreciated.

Desired outcome: ABSA bank to assist with a duplicate of the NATIS document of a letter stating that I am the legal owner of the vehicle so that I can register the vehicle.

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
M
12:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ABSA Bank Trust account - funds appear to be siphoned by absa employees

A dispute has been sent after several emails were unanswered for the trust of M Mayeza (73/2821801). Jeanette Cloete of Absa has received several emails and several attempts to contact her have failed. Calls are not returned and no resolve ever. It appears that the funds belonging to M Mayeza have been siphoned by the Bank after a Road Accident Payout was vested and meant to be paid in May 2023. The bank have become quiet and said nothing and M Mayeza has not even received a statement of activity. Jeanette and her team have not tried to assist at all.

Desired outcome: That M Mayeza receive the payout of funds that belong to him, according to the investment that was made.

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
J
1:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ABSA Bank Debt review department

We are under debt review for our Absa Home Loans and vehicle finance. We were paying our installments as per our court order, and even increased the installments. One month my husband had problems with his work not paying his salary. We could not make our debt review payment on our vehicle and was behind on R800 on home loan. I made the short payment of R800 on home loan. Absa then terminated the debt review, but we tried to re instate it but Absa refuse to assist us. We don't want to loos our assets but Absa don't care. We are struggling financially that why we applied for debt review. Absa don't want to assist us. What more can we do.we even ask lawyer to assist us but Absa don't want to reinstate debt review

Desired outcome: To reinstate debt review

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
J
3:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ABSA Bank My claim for a replacement geyser is simply ignored despite both panel plumbers of absa confirmed it needs to be replaced.

Claim was lodged on 3 May 2023 and claim number 4483161 was allocated. Absa sent two different plumbers to my house who both confirmed the geyser must be replaced. Problem apparently is that the new geysers are to bulky to install in my ceiling as I have a flat roof. Various telephone conversations followed but no joy. A cash settlement offer was made which I refused. There is ample place to install the geyser against the back wall of the dwelling. The last person that dealt with the claim was one Michael Mlambo who now decide to ignore my e-mails since17 July 2023. The damages to the knotty pine ceiling has been assessed by a different contractor but they can not proceed before the geyser is replaced. Please assist. Regards,

Desired outcome: Install a new geyser.

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
S
4:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ABSA Bank Storm damage claim

I have been waiting for 1 month to get feedback regarding my claim.

I registered a claim online bout

20June 2023.Received an email of acknowledgement thereof , the company who will do the assessment and also the person ( Mothogobeng Nkadimeng) assigned to my claim ...never heard from her ...no feedback, no return calls, no follow-up...I d love to kno what the purpose of assigning some is?

I had no follow-up from the company regarding an appointment or follow- up from Absa ...eventually I called them after a few days.

The assessment was eventually done on the 28June 2023.

On the 5July 2023 I received an sms stating that it's with the review team and an outcome will be received within 3-4 days...I AM STILL WAITING.

I called again on the 13 July and was told that it takes 10 days, but I will most likely hear from them the following day...IM STILL WAITING.

I sent another email on the 18 July...STILL NO RESPONSE.

I just called again and spoke to Lerato, apparently it has now been assigned to Nabeela...since the claim is " pending rejection" because the gutter can't take all the rain water...this I had to hear from Lerato...STILL NO COMMUNICATION FROM ANYONE ASSIGNED TO THE CLAIM.

I have requested someone communicates with me urgently regarding the " pending rejection"...I fail to understand how for 5 years since the construction, the gutter was doing its job , catching the water...now suddenly it's inadequate...surely it is common sense that with a STORM, the gutter may not be able to take that amount of water...It would be appreciated if I was given the opportunity to state my case.

I am appalled at the pathetic service delivery and lack of communication from the claims department ...it's 1 month that I have registered the claim

I will certainly not recommend anyone and will definitely be canceling my policy with Absa if I am not satisfied with the outcome of this claim.

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
D
9:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ABSA Bank Montague gardens pathetic service from branch manager

I walked into ABSA and there were people in the queue. One elderly gentleman complained that he had been standing there for 20 minutes.

There was no teller in sight. I knocked on the Branch Manager, Des Doyle's door and asked for assistance. She promised to assist. More time went by.

Eventually the Teller returned from lunch. They only have one teller now at the branch. None of the Consultants, Administrator, nor Branch Manager could extract themselves from their chairs to give assistance.

Moral of the story, don't go to the bank between 12h30 to 14h30, because you won't get service when they take lunch! Pathetic service. The teller however, is very efficient.

Desired outcome: Ensure there is a teller on duty when the existing teller goes on lunch or tea which she is entitled to.

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
H
8:11 am EDT

ABSA Bank Personal loan

I have a personal loan [protected]

I was under debt review. I am in the process of cancelling my debt review, because this is the only account that is left. I am on debt review since 2010. I ask for a statement for the personal loan and according to them I still owe over R400 000. The loan was originally R10000

Ten thousand. I want to request a full statement from the beginning. I want to see what I have paid up to date.

Desired outcome: Full statement from beginning until today.

Read full review of ABSA Bank
View 0 more photos
Hide full review
ComplaintsBoard
T
10:06 pm EDT

ABSA Bank Car insurance

During February 2021 when I bought the car at VW, I joined Absa idirect insurance since I received the finance from them. Few day after, I was involved in incident whereby my tyres burst due to, there was a construction going on at Cape Road closer to where I am residing, there was a pothole and those yellow and black barricades, I lost control as I was avoiding the pothole and crashed on those yellow/black things on the road and both tyres on the left burst. I lodged a claim with the Insuarance and it was declined on the basis that my drivers licence has specifications that says my car must be modified, For the first time I even had to take the insurance agent to the scene where the incident happened then he came to even check my disability and my old car that had modifications that I had removed because I am able to drive an automatic car. They declined and I had to pay cash. Now I joined another insurance which didn't care much about the specifications, On the 26th April 2023 I received a letter now showing that I had joined that insurance again of which I did not. i could not see the email immediately I only noticed it when my car's instalment had skyrocketed. I sent an email requesting an explanation and for them to return my money and stop deducting as I never re-joined that insurance, and the funny part is that I was highjacked and lost my phones and had to change my contacts and Absa didn't have those contacts so there was no way they could have reached me except for emails of which I never joined the insurance via email. despite my email requesting that deduction to be stopped they are still deducting, and this is causing an inconvenience on my part as I have to do the reversals in my bank.

Desired outcome: Absa must stop that deduction and pay me back the fees that i had to pay at Standard bank for reversing.Absa must send me proof that I joined the insurance.

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
M
8:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ABSA Bank Building Insurance

Claim lodged on 19 June 2023 for leaking roof. Leak started as a result of unusual storm weather we experienced in Cape Town during the week of 15 June 2023.

The claim was only lodged on 19 June 2023 as absa does not register new claims during weekends and the leak was discovered on 17 June 2023.

It is now 9 days since the claim was lodged and upon calling the callcentre number I was informed that the claim is referred to a specialised team for further investigation.

Further investigation for a roof that was perfectly fine till one of the worst storms in years happened in the area, but now a specialised team must investigate...

In the interim the roof is leaking, and we cannot limit further damage because absa is refusing to assist us in this regard.

Claim Number: 4511700

Desired outcome: To approve the building insurance claim and commence with repair work in order to eliminate further damage.

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
S
5:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ABSA Bank Absa vehicle finance

WORST INSURANCE EXPERIENCE EVER!

THE WORST INSURANCE EXPERIENCE EVER! so I have vehicle finance with Absa in April they requested I forward proof of my vehicle insurance (of which I have with 1st for women cost R510) within 20days or they will then initiate their own vehicle insurance which cost R1600! Life gets so busy as we all know and I must have missed the deadline COS GUESS WHAT THE END OF APRIL ABSA IDIRECT INSURANCE debited my bank account for insurance of R1600 after which I contacted the call centre and was told I would need to email my proof of insurance and gave me the email address once received I would be refunded all debits taken by Absa, I emailed the proof of insurance with no response! GUESS WHAT END MAY AND THEY DEBIT MY BANK ACCOUNT AGAIN R1600 this time causing my bank account in a minus -R1600 of which ACCUMULATED BANK CHARGES MY ACCOUNT IS NOW IN MINUS -R1900 , furious I contacted the call centre again and asked what the hell and why are they still debiting of I forwarded the proof already was then told that they have received my proof and will request the cancellation of debit orders and refunds and actually sent an email confirmation stating this on the 02/06 n refunds takes 5-7working days! As yesterday was the 7th working day and still no refunds I emailed absa asking the status bear in mind its the same email thread where they confirmed my refund was processed and waiting times...I got email back stating the absa insurance was cancelled but no refund due as no premiums were debited ***! FURIOUS AGAIN CALLED IN asking for manager or supervisor and was told I was speaking to a "supervisor" bull****! Was told they will look into it and call me back it's now almost 12 hours later and no contact jack ****! BULL **** INSURANCE STAY AWAY!

Desired outcome: Refund and removal of direct debits and compensation for all the bank charges!

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
S
5:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ABSA Bank Absa idirect insurance worse experience ever!!

The worst insurance experience ever! So I have vehicle finance with absa in april they requested I forward proof of my vehicle insurance (of which I have with 1st for women cost r510) within 20days or they will then initiate their own vehicle insurance which cost r1600! Life gets so busy as we all know and I must have missed the deadline cos guess what the end of april absa idirect insurance debited my bank account for insurance of r1600 after which I contacted the call centre and was told I would need to email my proof of insurance and gave me the email address once received I would be refunded all debits taken by absa, I emailed the proof of insurance with no response! Guess what end may and they debit my bank account again r1600 this time causing my bank account in a minus - r1600 of which accumulated bank charges my account is now in minus - r1900, furious I contacted the call centre again and asked what the hell and why are they still debiting of I forwarded the proof already was then told that they have received my proof and will request the cancellation of debit orders and refunds and actually sent an email confirmation stating this on the 02/06 n refunds takes 5-7working days! As yesterday was the 7th working day and still no refunds I emailed absa asking the status bear in mind its the same email thread where they confirmed my refund was processed and waiting times... I got email back stating the absa insurance was cancelled but no refund due as no premiums were debited *! Furious again called in asking for manager or supervisor and was told I was speaking to a "supervisor" bull*! Was told they will look into it and call me back it's now almost 12 hours later and no contact jack *! Bull * insurance stay away!

Desired outcome: Want my refund ASAP that's owned to me!

Read full review of ABSA Bank
Update by Shandre Alexander
Jun 16, 2023 4:07 pm EDT

It's been 24hours and no attempt to contact me!

Hide full review
ComplaintsBoard
G
1:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ABSA Bank Debit order enquiry

Good morning a month ago I logged a call for incorrect details on my debit order the following was the reply I received :



Dear Gideon Van Niekerk

Your case reference for this email is C-[protected].

You are welcome to contact our call centre for queries that require immediate assistance on [protected] operating weekdays between 08:00 and 16:00.

Alternatively, please expect a response in the next 3 - 5 working days.

We apologize for any inconvenience caused and we appreciate your continued support and co-operation during this time.

Absa Bank wishes you as well as your family good health and safety.

Kind regards

Absa Everyday Banking Enquiries

[protected]

Up until now after stating to expect a response between 3-5 working days , no response from ABSA whatsoever? It’s been a month and a week now ? Please assist urgently before the wrong order goes off and also kindly provide me with Head Office Complaints line number or email as I feel this is extremely frustrating and unprofessional and would like to log a complaint. I honestly expected better from ABSA!

Regards

Gideon Van Niekerk

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
M
5:54 am EDT

ABSA Bank Bad attitude from Viljoenskroon branch manager

My little sister came to absa viljoenskroon for help but the branch manager gave her an bad attitude and she needed money as her child passed away, manager tone and was even throwing hands around that shows a bad attitude towards a client, my sister needed the money for the funeral of her child so my question is that how do you treat a client mourning her child's tragic death as a branch manager, you as a manager should know better about clientelle. Please help her about this matter we as a family are not happy about your branch manager in Viljoenskroon absa bank if people should be aware of this will be bad for business.

Desired outcome: Just sort it out

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
H
6:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ABSA Bank Staling of my money!!

On the 9th of May I deposited R35000 into my account the branch at Lephalale mall told me I must deposito the money at the other branch Nobody told me anythning about Handeling fees which were a R1400 this is unacceptable as us ordinary People work hard for our money and savings and a bank Just takes your money without the teller informing you that their is a handeling fee if I dont get reimbursed I have no choice to cancel my account with Absa and go to a other bank and I will take this issue further with the ambudsman! HOW CAN A BANK DO THIS WITHOUT INFORMING HIS CLIENT ABOUT THIS IN MY EYES ITS STEALING!

Desired outcome: Reimburse my hard earned money back!!!!

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
Z
11:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ABSA Bank Absa Home loan

I would not advice anyone to take their home loan with Absa. It's been two months since my home home and they are not professional at all. I have went to the absa branch to change my home loan debit order day, they said they have changed. Come month end i found out they did not change it. I called again and nothing was done. Yesterday i went to fix my homeloan interest they said they will send an email with the forms, i've been waiting since then, I called and they said it was gonna be sent before the end of the day. I'ts been two days. Do not take anything with Absa home loans, a total headache

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
V
6:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ABSA Bank Trust fund account

I'm having a hard time with getting hold of the trust officer.

Now the trust hasn't been paying the amount that they promise to pay regarding the school transport and other needs for son. I've tried to get hold of her and her name is Dimakatso Kgatle.

I've tried calling her and also dropping some emails her but no response from her.

My name is Vuyani Ncwadi, you can get hold of me on [protected].

My son now is 18 years old and we want to know what will happen hence now he's an adult.

Your response will be highly appreciated

Regards

Vuyani Ncwadi

Desired outcome: Solution on the way forward

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
V
4:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ABSA Bank International payments / receiving of funds

About 2 weeks ago the option to make international payments and receive international funds just disappeared from my app/absa banking I phone the helpline without any success. I have sent several emails to my business banking manager without any response.

I am unable to trade internationally, and my business is suffering because of this.

I have tried everything. Phoned 16 different helpline numbers.

One of the helpline staff confirmed that the option was taken off my account but he is unable to help me and do not know who can help?

Read full review of ABSA Bank
Hide full review

ABSA Bank In-depth Review

Overview: ABSA Bank is a well-established financial institution with a rich history in the banking industry. It offers a wide range of services and products to cater to the diverse needs of its customers.

Customer Service: ABSA Bank prides itself on providing excellent customer service. The bank's customer support channels, including phone, email, and live chat, are readily available and responsive. Customers can expect efficient resolution of their queries and issues.

Online Banking Experience: ABSA Bank's website is user-friendly and easy to navigate. It offers a seamless online banking experience with a variety of features such as account management, fund transfers, and bill payments. The bank also implements robust security measures to protect customer information and transactions.

Account Options: ABSA Bank offers a wide range of account types, including savings, current, and investment accounts. Each account type comes with its own set of features and benefits. The bank specifies minimum balance requirements, fees, and charges associated with each account.

Interest Rates and Fees: ABSA Bank offers competitive interest rates on savings and investment accounts. The bank ensures transparency and clarity in its fee structures for various services such as withdrawals and transfers. Customers can compare ABSA Bank's rates and fees with other banks in the industry.

Loan and Credit Products: ABSA Bank provides a comprehensive range of loan and credit products, including personal loans, home loans, and credit cards. The bank offers competitive interest rates, flexible repayment terms, and clearly defines eligibility criteria for each product. Customers generally express satisfaction with the loan application and approval process.

Branch Network: ABSA Bank has a wide coverage of branches and ATMs, ensuring accessibility for its customers. The bank's branches are equipped with excellent facilities, and the staff is known for their professionalism. Self-service options such as ATMs and mobile banking are also available for customers' convenience.

Mobile Banking: ABSA Bank's mobile banking app is highly rated for its performance and functionality. Users appreciate its features and find it convenient to use. The app is also integrated with other digital platforms, providing a seamless banking experience.

Corporate Social Responsibility: ABSA Bank actively engages in various initiatives and contributions towards social and environmental causes. The bank demonstrates a strong commitment to ethical practices and sustainability. It maintains transparency in reporting and communication of its CSR efforts.

Overall Reputation and Trustworthiness: ABSA Bank enjoys a solid reputation in the banking industry and among its customers. The bank is known for its trustworthiness and reliability in delivering its services. Positive ratings and reviews from users and industry experts further validate its reputation.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact ABSA Bank customer service

Phone numbers

+27 860 008 600 +27 860 557 557 More phone numbers

Website

www.absa.co.za

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.

Is ComplaintsBoard.com associated with ABSA Bank?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with ABSA Bank Customer Service. Initial ABSA Bank complaints should be directed to their team directly. You can find contact details for ABSA Bank above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about ABSA Bank. Discuss the issues you have had with ABSA Bank and work with their customer service team to find a resolution.