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CB Car Dealers KIA Motors
KIA Motors

KIA Motors review: Recall

L
Author of the review
2:55 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was calling to get an estimated timeline for when I will receive my settlement regarding the buyback of my vehicle. This information is critical for me to plan accordingly, as the delay has caused significant financial and personal hardship.
The vehicle was brought in for service due to a serious safety issue where gasoline was leaking into the back seat and floorboard instead of reaching the engine. Your company acknowledged the defect and agreed to buy back the car. However, while I wait for this process to be completed, I have been left without reliable transportation.
Initially, I was provided a courtesy vehicle for one month, which has since been taken back. I live in Pensacola, Florida, and work in Gulf Breeze, Florida, which requires costly transportation arrangements. At the same time, I am still responsible for paying a car note on a vehicle I no longer have.
Every time I contact customer service, I receive vague responses and no clear details on the status of my settlement. This lack of communication and support is unacceptable, especially considering that I have purchased two vehicles from your dealership within the past two years. I expected to be treated as a valued customer, and this experience has been extremely disappointing.

Recommendation: Customer service only there to answer the phones, they do not have any resolution for you, their response is going to be short and vague and if you ask to speak with someone else, they will tell you there is no one else.

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    More phone numbers
  3. KIA Motors emails
  4. KIA Motors address
    12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
  5. KIA Motors social media
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    Dec 17, 2025
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KIA Motors Category
KIA Motors is ranked 4 among 1343 companies in the Car Dealers category
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