1xBet
Reviews and Complaints

Hello good time

My account number : [protected]

I created an account on this site about six months ago. When I wanted to make a withdrawal, I was asked for documents. I sent all the necessary documents to the security department. They asked me for several months for various documents to verify my account. I have provided them with my documents in the form of a video and a photo of the back and the front. I did everything that was needed. I filled several forms on the site. During two stages, I made a video call (Skype). At the end of the site, it asks me for a withdrawal code. According to the website, an email should be sent to my email address (screenshot of the attached page of this message). Whenever I send a message that I have not received this code, they do not understand and do not give me an answer. Please follow up that I have this code. Let's say that I have been withdrawing my money for several months, but I can't log into my account.

I forgot the password of the e-mail I used to register on the site and I have shared this with the security department. I think my e-mail has not changed and this code was sent to the e-mail whose password I forgot. This e-mail is I have registered on the site with it and I don't remember the password "aazam.[protected]@yopmail.com" I requested to change the email and the security department told me that your email has changed to this new email "aazam.[protected]@gmail.com" follow up to send me this code thanks

I've withdrawn ₹9730 indian rupees on 6 January 2023, on 7 January 12 am around I got notification that withdrawal is successful. But today is 19 January and i still haven't received money in my bank account yet.

I mailed them many times, they asked for bank statements, I've sended bank statement to them many time. Like today is 19 & if i mail them they'll ask for statements till 19 and if i mail them tomorrow they'll ask for the date 20. Im tired of sending statements daily, never missed day when i didn't mailed them

Once they said withdrawal is paid off complaint in your bank with that particular reference number. When i complained in bank they said we never received any amount with this reference number.

I again contacted them with official response from bank's mail screenshot, they again asked for bank statement on 18, I've sended them & today they again asked for statement till 19 , again I've sended them. This is happening since more than 12 days, I'm tired of asking my own money now. Many users facing this problem not only me. Please provide me my money as soon as possible whether in my bank account or refund in my 1xbet account [protected] so that I can initiate another withdrawal request .

My 1xbet Gaming ID : [protected]

My registered email : [protected]@gmail.com

Sir I have placed a bet on team 1 and it's around 25 k,.By the end of the match india won by super over but it's showing that I am lost the bet. Kindly help.The amt 25k is big for middle class people.kindly respect that and refund the amount.I dnt want any extra money frm my win ,just return the capital tht is enough.or else I have to take legal action

Hi i have deposited rps 25000 on 10/01/2024 at 3.30 pm. I have all the documents related it. Still I haven't got any update or my money in my 1xbet account. I have tried everything to contact and asked about my deposit there is only one answer to that is you deposit is in process. I have contacted my branch and received the documents related my transaction and they confirmed that my deposit is credited to capital Hill Traders account no42439673067

They even gave me the payment confirmation receipt and I have already mailed it to 1xbet team. Since last 5 or 6 days my issue is not resolved and I am in mentally harassed state.

Deposit was made through IMPS

I had the amount of npr145000 in my gaming account but when I tried to withdraw they rejected my withdrawl and the reason was to verify my document so I immediately mail the security department team with all the required process and documents but after 24 hour I got reply by the team mentioning that they decided to close my account. I dont know what should I do next

Please if you can help me from this situation

My gaming id is [protected]

I m a regular customar of 1xbet & lost so many money. Last october 1 won some bet & my 1xbet account have 4 lakhs bdt. Suddenly they stopped my withdraw & when i report them about that they blocked my id. Then, i mailed their security team. They asked me for my id card & photos. I gave them everything. But almost 3 months gone. They didn’t gave me my id back. Such a scamming they did to me. I m a poor soul. Plz solve my problem. Give md back my id & money. It's my request. please.

Dear 1xBet Customer Service Team,

I hope this email finds you well. I am writing to bring to your immediate attention a critical matter concerning the withdrawal of funds from my 1xBet account, which has unfortunately not been received as confirmed by your system. Please see the details of the withdrawal below:

1xBet Game ID: [protected]

Amount: 6000.00৳ BDT

Date & Time: 29/11/2023 07:26 PM

Transaction ID: [protected]

Nagad Wallet Number: +[protected]

Name: KAZI SAHED PARVEZ

I initiated the withdrawal to my Nagad account with the associated number: [protected] (personal), under the name KAZI SAHED PARVEZ. Despite receiving confirmation that the withdrawal was approved, the funds have not been credited to my specified account.

For your reference, I have recorded a video of the withdrawal process, including the confirmation and the transfer details. The video can be accessed via the following link: https://drive.google.com/file/d/1QkWPWbJDiJSd8oMvKY2TGt-ARv35ePqh/view?usp=drivesdk

I am deeply concerned about the delay in receiving my funds and seek your urgent intervention to investigate and resolve this matter promptly. I kindly request your immediate attention and a reassurance that the issue will be taken seriously and that the funds will be credited to my Nagad account without further delay.

I would appreciate a swift response from your team acknowledging the receipt of this message and detailing the steps that will be taken to address this issue and ensure the prompt release of the pending funds.

I trust that you will handle this matter with the urgency and attention it deserves, and I look forward to a swift and satisfactory resolution.

Thank you for your immediate attention to this pressing issue.

Sincerely,

Kazi Sahed Parvez

[protected]@gmail.com

Greetings
I've playing in 1xbet
From almost one year five months or so,
With full verified account
Never caused an issue with withdrawals or deposit
Now fews suddenly when I emailed for some issue with social connect apps like google and telegram
They emailed saying I have two accounts !
Which I dont remember never logged in
I was active only on my present account
ID NUMBER [protected]
I m concerned disturbed and disappointed that after all these many days ,
Why they raised these issue !
And when tried to speak with app call , each and every advisor giving senselessly answers, saying previous advisor misguided you , you follow my suggestion!
And finally decided and emailed the security team and social team,
As always they didn't responded till now
This is SO DISTURBING AND DISAPPOINTING,
I Stopped playing and depositing,
as I m scarred these support team not being helpful

am a client of 1xbet, my account id [protected], my account have been locked for account verification, i have provided my id card and 2 banks statements that have been validated, l later did an accident , i was not online for 4months, i now constated that 1xbet deleted my account , i don’t have have access to it again, i chat them 3days ago and they asked another statement, but they kept rejecting it and repeating a robot message that i should provide an original file, but am 100% sure that the file provided is the file downloaded from my banking mobile app.

I read online that is their strategy to lock people account and balance, please help me.

Sir maine UPI I'd mita enterprise @rbl ke account me rs.2000 date 03/01/24 time 11.10 pm per diposit Kiya lekin amount abi Tak account me credit nahi hua hai please check kare my gaming I'd nom.[protected] sir please check kare aur amount meri gaming I'd account me credit ker de. main paytm ke dwara payment Kiya hai please check kare aur amount meri gaming I'd per diposit ker de

1Xbet Account [protected]
Name surname: Rotareanu Vadim
recorded case by bookmaker [#[protected]]
Problem description:
Bookmaker has canceled all my winnings
28.12.2023 i has opened an account to 1xbet and i has deposites 3151.24 MDL.
On 30.12.2023 i has already >20000mdl.
When i tried to withdrawn some money , i has received an rejection with comments-->i have to contact security team.
I has contacted the security team and share with them the following photos:
1. photo of ID card --> done
2. photos of the bank card 402811******3632(both sides).
The bank card number must be covered, except for the first 6 and last 4 digits, and the CVC/CVV code on the flip side can be covered as well --> done
3. Please make a selfie, holding your document near your face. Also, next to you should be the computer (or mobile device) where we can see your inbox messages from security department (this message).
Your face, your document in the hand and the dialogue with the Security department opened on any device should be fully and clearly seen on the same photo. All data should be clearly visible --> done.
4. Then they ask me if i know 2 different guys ( one or them i confirm that i know because we are practice same sport).
5. Then they inform me that the cancel all my winning.
Before they cancel my winning i had already >31000 on my account.
Most of the bets i has placed on basketball different leagues and teams.
Remark: i never played before on 1xbet and i never had multi-account. (1xbet didn't react when i request some evidences).
My mail in case of contact : [protected]@mail ru

I only betted on the game Ice Hockey "Germany. DEL

30/12/2023 (16:00)

Adler Mannheim - Kolner Haie" It is only a Single bet but suddenly after I check my Bet History it says I also bet on another game which lead me lossing my bet. I only put my bet on the game Ice Hockey and not in the soccer game. Information is shown on the picture.

*This is the game I put my bet

" Germany. DEL

30/12/2023 (16:00)

Adler Mannheim

1

Kolner Haie

0

Total Under (2.5) "

* This is the game the that i didn't put any bet

" Oman. Division 1

30/12/2023 (16:15)

Al-Ittihad Salalah

1

Saham

3

Total Under (2.5) "

Please see the photo to fully understand my complaint. Thank you so much. Hoping they refund what I bet on my 1xbet account [protected]

Dear team

I am rahul arora i had 1xbet account with registered number and email id.i was winning good bets.suddenly ur company stop my withdrawals and ask for documents i had given them all documents regarding my account they told me to wait for 72 hrs after 8 days they are saying u find my deposit as suspicious.now they have logout my account and not replying of my email.i have balance of 177358 inr i need my money back.pls ask security department to refund my money i had given them all astropay screenshot under my name.how can a big company do like this.kindly ask them to refund my money earliest.

My name : Md rocky

I'm from Bangladesh

My account : [protected]

November 19 2023 i won a big Accumulator game it’s about 800000 BDT. But After won when i try to withdraw my balance it’s show reject & shows mail to security Department. Then i e-mail security Department they want to from me my identity document then I provide them all information.After provided information they block my account and told me to login account by PC and appeal to block account. Then I appeal for unblock my account. then it show step and step, step and step.. After completed the more & more step at a time it show To finish verifying account need to upload a photo of holding a sheet of paper in hand. This sheet of paper should have the code you received and the current date written on it.After see that's instruction i uploaded photo in a sheet with code & date.

Now it’s day 5 over i uploaded photo with sheet when i written this. i Don't received any kind of notification by e-mail. please solve my problem as Soon as possible.

Hello,

My account id:[protected] has been blocked for 2 months due to an unknown reason. I have followed every single instruction and submitted all necessary documents what the security team required. There was one thing that i failed is to send a notarized document via post service because of the wrong post address security team given. I have sent the required documents to the specified address in Mexico via DHL post service. Post was not delivered due to wrong address. I tried to refer security team to see if the address is correct or wrong. They sent me the same address again. Now DHL and other post services could not accept my post without cosignee name and number. After i told the situation i faced, the security team gave me new instructions. I followed them all as soon as i received. The latest instruction was to fill out an online form with 22 questions. I filled out the form. Now the security team required me to fill out the same form and send it to the same address again event if it is the wrong address. My first post was delivered in Mexico but terminated due to the final destination address was wrong and, no consignee name and number. I told them many times, but they answered me still same and autoreply bot e mail. I am always ready to prove myself with any other ways.

They asked me to make a video conference with Skype, but told me that "you are not required to make Skype call" on scheduled time and date. And then sent me an email that confirmed "you are successfully passed the Skype call verification". Please solve my issue and finish your verification process as soon as possible. I want my money back or at least my deposited 28,000,000 MNT. I hope you guys will understand this situation and cooperate with me.

Hi Team

I have deposited 29000 to 1xbet provided UPI and amount debited too but still it's not credited to my wallet and when I asked regarding this to 1xbet customer care they treat me like [censored]. Do you think peoples are fools to hear what ever you say ...after providing all details like bank statement and transaction I'd still no proper response. So this is a great cheating work done by 1xbet . I want you to resolve this.

1xbet account number - [protected],

username - skasifali,

e-mail - [protected]@gmail.com,

deposite date - 07 dec 2023,

amount - 2000,

UTR NO - [protected],

TRANSACTION ID - T2312071955173022580663,

My deposit has not been completed yet. I am contacting customer chat daily but they keep telling me the same thing that we are looking into your issue.

Please sir have a look at this. I have given customer support the bank statement and screenshot on Depsi. I give you too.

They have blocked me from the chat by saying this too much.

I said two bad things in anger.

I have also joined many people on 1xbet. If they have any problem, I solve their problem myself. But there is no one to solve my problem.

Hii I was user of 1xebet

In one day when I was creating a withdraw request then my withdrawal request was automatically rejected and when I talked customer care then told my write a mail to security department for documents verification.

I wrote mail to security department and I sent all documents. after checking all documents they blocked my gaming account. Then told me u can't withdraw your fund due to create a multiple accounts.

PLEASE ALLOW TO ME WITHDRAW MY REAL FUND AFTER THAT U CAN BLOCK MY ACCOUNT

PLEASE ALLOW TO WITHDRAW MY REAL FUND PLEASE

MY ID [protected]

I was a new user for this platform where I had signed up and started playing bets from May 2023 to Aug 2023.

When I deposited money it got vanished to zero value. Now I asked customer support help, they are not helping me. They are fraud and false answers saying I had played crash games and lost the money. Wher I had not played the crash games. I asked for settlement but they are not coming for it. Fooling us that the money is lost.

I am financially lost with this platform, company they are fraud and looting g the common mans lives. Do not use this company.

They won't give your winning money nor the deposit money.

Save people save our family and kids from death.

Help me getting my money.