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Jackpot Joy
reviews & complaints

Jackpot Joy
reviews & complaints

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15 complaints
7 resolved 8 unresolved
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L
9:06 am

Jackpot Joy - Game freezing a win a d not receiving the winnings

I wonder a few games and the screen froze when I'd won so I never recieved my payouts happened quite a few times in the past few days so iv lost out a alot iv also out alot in but should of been alot more to be fare this needs looking into I feel like I been ripped off

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D
2:58 pm

Jackpot Joy - Text messages

I can't remember agreeing to receiving promotional texts from Jackpotjoy which really are annoying but have I have had loads over the last few months. It states text STOP1 to 61555 and it tells you the text will incur a cost but not how much. However, I am still receiving them. My number is 07976629275 and I gave texted STOP1 to 61555 on 2nd November. Please could you stop sending these texts to my number!

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S
11:19 pm

Jackpot Joy - closing my account

I deposited over £4000 in 1 day and was playing the slots lucky leprechaun and I was playing £20 spins and won a few times but It never went over a thousand so carried on when the game kept flagging and I ended up down to £1000 so I went down to £10 spins when it had all gone I spoke to chat the guy was called Matthew and was pretty rude when he asked if it had an impact on me financially and I said yes and he closed my account after I'd said I didnt want it closing

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E
3:27 am
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This review was chosen algorithmically as the most valued customer feedback.

Jackpot Joy - withdrawal

i am able to play deposit and all of those things relating to spending money but to withdraw you need to send upload personal documents ...if this is your policy surely it should be needed before you gamble and not once you have basically i can still deposit and gamble without my id being uploaded but i cant withdraw does not make sense at all i will be closing my account asap

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B
12:49 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Jackpot Joy - chat hosts

Four years Ive been on this site 4years!!, I happened to become close friends with a host on Jackpotjoy and she revealed a few secrets not a lot or any players know. Firstly: When a chicken appears as a chat game and the chat host explains a 'random player will be chosen at random out of the room. This is actually a host picking a player who they know of or...

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P
9:35 pm
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Jackpot Joy - Dont spend your hard earned money on it

This online company is a complete sham that is all i can say really. Dont spend your hard earned money on it. Better gaming sites out there!

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A
3:24 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Jackpot Joy - prosecution for nothing

recently i have been a victim of fraud . I went through all the right routes i.e. contacting the bank etc. But recently the company that the charges were made to have been contacting me saying that they will be taking me to court about the fraud. My bank have said that the charges where fraud and i agreed that they were fraud . The company however doesn't...

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F
6:34 pm
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Jackpot Joy - Rip off

As a regualr customer on jackpot joy, a bingo site that i really did like as in cornwall there isnt much to do. i logged on on sat night and they have a pre buy option, i pre bought my tickets which cost £37 and usually let it run and join in the chat. each game costs abou £2 they had a technical fault so only the pre bought people could play so the prize...

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D
2:56 am
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Jackpot Joy - no get withdrawal

They accept my creditcard with I paid money (euro's) for playing bingo. After a few days I want to withdraw 100 euro. but... that can NOT back to credit card (!?!?!?!) and con NOT by cheque because a cheque can NOT be in euro's (!?!?!?!?!?) I'm complaining about that since 2nd of December. Nothing happened. Now my account is stopped by them. I can not make...

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ADVERTISIMENT
T
2:32 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Jackpot Joy - False advertising

I have been a registered user of gaming site Jackpot Joy, for 1 year, of that year, approximately 8 months playing. Jackpot Joy actively advertises an 'average 95% payout rate', my query/complaint is, as a player with over 10k+ in losses over 8 months playing (yes should have cut my losses a long time ago..)...the statement 'average 95% payout rate' what...

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S
4:02 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Jackpot Joy - Terrible experience

As a regualr customer on jackpot joy, a bingo site that i really did like as in cornwall there isnt much to do. i logged on on sat night and they have a pre buy option, i pre bought my tickets which cost £37 and usually let it run and join in the chat. each game costs abou £2 they had a technical fault so only the pre bought people could play so the prize...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Jackpot Joy - Unable to cash winnings £450. from Roulette

I have had trouble with 'JackpotJoy.com' or 'profiable play' its other name, I traded £30. and got £30. 'GBP' free as a bonus. I tried some gambling, then settled on the 'roulette' wheel for 4 hours or so, I gained £450. GBP (real money) I then tried to cash some of it, a message said I had to spend £265.00 GBP before I could withdraw any money, so I played...

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J
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Jackpot Joy - winning

Your email ticket number: 56475633545 !‏
From: Jackpotjoy UK ([email protected])
Sent: 04 September 2009 17:25:55
To: Jackpotjoy UK ([email protected])

Your email ticket number: 56475633545 188 with Serial Number 5368/07 drew the
Lucky Number: 44 Congratulations! you have just won yourself THREE HUNDRED AND

FIFTY THOUSAND UK POUNDS STERLING(£350, 000) in the

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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M
10:26 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Jackpot Joy - Beware of this scam!

From: Jackpotjoy Bingo Subject: Re-confirm To: Date: Wednesday, December 31, 2008, 2:08 AM Dear Winner, Your ticket number: 56475600545 188 with Serial number 5368/05 drew the lucky number: 22 Congratulations, you have just won yourself TWO HUNDRED AND FIFTY THOUSAND UK POUNDS STERLING (£250, 000) in the satellite software email lottery in which e-mail...

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S
5:13 am
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This review was chosen algorithmically as the most valued customer feedback.

Jackpot Joy - e-mail scam

HI. I received the following mail. I need to confirm if it is indeed valid or a hoax mail. Dear Promotional Winner, We are happy to announce you as one of our lucky winners in our first ever Jackpot Joy promotion. This promotion was carried out to announce our emergence as one of the fastest growing lottery companies worldwide. Your inclusion into thi...

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