CB Gambling 1xBet Deposit is not reflecting in my account it's been more than 36 hours

1xBet review: Deposit is not reflecting in my account it's been more than 36 hours

Sylvester Gomes of US

Feb 12, 2024 5:01 am EST

Verified customer

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I am writing to address a concerning issue regarding two transactions I initiated through the 1xbet app, transferring 5000 INR each via PhonePe. The first transaction was made on February 10, 2024, at 12:22 AM to the UPI ID [protected]@paytm (UPI reference no. [protected]), and the second transaction occurred at 12:31 AM on the same date to the UPI ID [protected]@sbi (UPI reference no. [protected]).

Regrettably, while I received one of the transactions on February 11, 2024, the other remains pending. Despite numerous attempts to resolve the issue with your customer service team, I have encountered inconsistent explanations for the delay.

Given the urgency of this matter and the discrepancies in communication, I kindly request an immediate investigation into the pending transaction and a clear explanation for the delay. Timely resolution is imperative to ensure the integrity of my financial transactions and uphold trust in your services.

I appreciate your prompt attention to this matter and look forward to a swift resolution

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1xBet response

Feb 12, 2024 10:05 am EST

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Dear Sylvester Gomes , My name is Alex, and I’m in charge of your case.

Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.

To assist in reviewing your unsuccessful transaction, we kindly request the following details:

1.Your gaming ID:

2.Date of the transaction:

3.Time of the transaction:

4.Amount involved:

5.Payment system used:

6. Screenshot of the transaction:

Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.

To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there

We look forward to resolving this matter for you.

Best regards,

Alex, the 1xBet Team

Resolved

This complaint has been resolved automatically due to user's inactivity.