1xBet’s earns a 4.4-star rating from 38 reviews and 1314 complaints, showing that the majority of bettors are very satisfied with betting experience.
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Replied
Deposit is not reflecting in my account it's been more than 36 hours
I am writing to address a concerning issue regarding two transactions I initiated through the 1xbet app, transferring 5000 INR each via PhonePe. The first transaction was made on February 10, 2024, at 12:22 AM to the UPI ID [protected]@paytm (UPI reference no. [protected]), and the second transaction occurred at 12:31 AM on the same date to the UPI ID [protected]@sbi (UPI reference no. [protected]).
Regrettably, while I received one of the transactions on February 11, 2024, the other remains pending. Despite numerous attempts to resolve the issue with your customer service team, I have encountered inconsistent explanations for the delay.
Given the urgency of this matter and the discrepancies in communication, I kindly request an immediate investigation into the pending transaction and a clear explanation for the delay. Timely resolution is imperative to ensure the integrity of my financial transactions and uphold trust in your services.
I appreciate your prompt attention to this matter and look forward to a swift resolution
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your unsuccessful transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction:
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
I have money in my account with nr [protected] and they blocked me
I have open this account in 2019 and i have play regulary but this year i have returned to replay and i have depositet in my account with skrill 200 € in albanian lek
I win and i have make withdraw 800 they have pay this but when i try to make withdraw my balance left more than 3000€ the ask for verificaton and i all complate
The has block me with reason transaction fraud and they dont reply more to me
This is error from 1xbet
Besause is not problem if i deposited one time with card bank and another time with skrill
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
![1xBet - I have money in my account with nr [protected] and they blocked me](/images/complaint/full/1934052/1707325761183099093.png "1xBet - I have money in my account with nr [protected] and they blocked me")
![1xBet - I have money in my account with nr [protected] and they blocked me](/images/complaint/full/1934052/1707325761629046307.png "1xBet - I have money in my account with nr [protected] and they blocked me")
![1xBet - I have money in my account with nr [protected] and they blocked me](/images/complaint/full/1934052/1707325761645834787.png "1xBet - I have money in my account with nr [protected] and they blocked me")
![1xBet - I have money in my account with nr [protected] and they blocked me](/images/complaint/full/1934052/1707325761869084919.png "1xBet - I have money in my account with nr [protected] and they blocked me")
Whats is imo when i can contact you
What i have to do bro
If you solve this i cant give you 10%
I have just that account like i player this is my account
I dont know if other persons try to open account with my details
I have open this acc in 2019 and if you want to verified it you cant try with video call
I can give all my information
I am 29 years what you said its not real
Why they dont reply via email they tell me i have open 2 or more account but i have just one account The firs acc i jave open in 2019 and they blocked my money in this account
I am register this day like a agent on 1xbet and my menager thell me is not double accounting
This complaint has been resolved automatically due to user's inactivity.
Thank you for your recent communication regarding the account block. We appreciate your concern, yet it's important to emphasize that the determination made by our security team concerning the creation of multiple accounts stands as final and non-negotiable.
The creation of multiple accounts is strictly prohibited according to our company policies, leading to the permanent suspension of the account (as outlined in clauses 7.1.1 and 7.1.3).
While we sympathize with your situation, it's crucial to stress that the decision made by our security team cannot be revisited. Despite our gratitude for your loyalty and support, ensuring compliance with our policies remains our foremost responsibility.
We appreciate your understanding in this matter.
Best regards,
Alex, the 1xBet Team
We appreciate your inquiry, and we want to clarify that your account was blocked on the 26th of January. Additionally, in February, there were reports indicating concerns related to gambling addiction, which also contribute to the account blockage.
While we sympathize with your situation, it's crucial to stress that the decision made by our security team cannot be revisited. Despite our gratitude for your loyalty and support, ensuring compliance with our policies remains our foremost responsibility.
We appreciate your understanding in this matter.
Best regards,
Alex, 1xBet Team
My apologies, it was a wrong message that does not apply to you. Answer from Security Team regarding your situation is below:
Upon thorough investigation by our security department, it was discovered that there were multiple accounts associated with your details. Please note that the creation of multiple accounts is strictly prohibited according to our institution's rules and regulations.
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules
We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.
Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized.
We have indicated the rules that were violated and led to blocking of accounts:
7.1.1 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
7.1.3 In the event of duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.
Thank you for your cooperation and understanding.
Sincerely,
Alex, the 1xBet Team.
Thank you for reaching out to us! We are dedicated to providing you with the necessary assistance.
We want to inform you that your account has been temporarily blocked due to age-related restrictions. Upon reviewing our records, it appears that you may be under the legal age requirement for using our betting platform and its services.
As per our company's policies and regulatory obligations, we must ensure that all users meet the minimum age criteria stipulated for online betting and gaming activities.
Rest assured that your account will be unblocked as soon as you reach the age of majority and provide the necessary verification documents.
Should you have any further queries or require assistance, please feel free to reach out to our support team.
Thank you for your cooperation and patience in this matter.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Brother you can message me on telegram
@Babudad
Imo is a messaaging app
Somedays ago i got block problem 1xbet gave stupid service.i can help you brother i know how to deal with security Department.
Hi how are you
If you help me to solve this problem i can give you 10%
My imo id : babudada
You can message me.
Replied
Withdraw scam by 1XBET Cash agent
Withdraw
Hello, I made a withdrawal from 1xbet cash agent on 29 Jan 2024 but I still didn't recive my withdrawal amount in my wallet. I did mail to support and talked with operators but I have to face very rudely. I am attaching transaction id and cash agent id here.
It's a scam, I didn't get withdrawal amount from 1XBET cash agent. Jan 29, 2024 I was trying to deposit fund through APP but it was exceed for many times, then I went through a telegram there is a agent with whom I was doing deposit before for approx. 5/6 times before. I deposited through him and ask for withdraw then he gave me same POS id as before. I transfered and give him a code then he told me to wait for a while and escaped. After while he didn't reply and blocked me.
Claimed loss: Npr. 20000
Desired outcome: Refund
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
my issue isn't solved yet
They don't resolve or reply
I was scammed, 1XBET is 100% a scam.
Hey scammers,
Refund my withdrawal amount.
My complaints was ignored?
1xbet team doesn't left me other options than this because my complain was forgotten or ignored.
Hello scammer team,
Are you working to solve my issue or run away with my withdrawal money?
I didn't get any response till now.
1xbet team didn't take against my complaint.
My issue isn't solved yet.
Hello,
Waiting ...
Hello,
I provided my mobile number and proofs that you asked but still i am not getting response and refund.
Hello,
Your support team ignored me to help for related issue, i requested him to respond in english but he denied. He said he don't have rights to help me about 1xbet cash agent. He ignored my question and trying to close my chat forcefully. I was scammed by your agent and now suppport operater didn't help me. I also sent a screenshot of this conversation but he denied to help me further.
Isn't it a true scam?
Hello sir,
I just mailed my contact number. I am trying to talk with support team But they said they didn't get any response or update from your team regarding my issue.
Thank you
I didnot get any response, my issue isnot resolve yet.
Hello,
I made a first complaint in 30 jan 2024 but i din't get any update since that day. Everytime i am asking about update i got the same reply.
Hello sir,
I am not able to contact that cash agent after 30 jan 2024, he deleted his account. I don't have his phone number or more contact details.
Hello,
Is there any progress in my issue?
Its been 21 days of i complaint. What kinds of support and service you provide? Your support team from live chat isn't talk properly , they just copy and paste. In a period of time you resolve issues, people can marry and produce a baby then he/she will start to go for school.
I don't think your team gonna resolve my complaint, just accept your company and team is a scammer. Its been 19 days but no response no action but still you are saying specialist and blablaah. Alex, the 1xBet Team i was scammed by your company and your cash agent.
The address provided didn't response my email and by the operator i am just getting a response to wait.
Although, its been a 19 days of scammed and 18 fays of complain i made there is no action against 1XBET CASH AGENT. My issue isnot updated and i didn't get justice. I am uninstalling this 1XBET application and request you all to do as same. With another complain i am going to public my cash agent details, Bank account numbers and Phone number here and others scammer sites. Be Aware Everyone, Thank You!
It's been 16 days of complain i made but there is no action, hope to here from you soon.
Any update?
Its been 72 hours, if i will not reply my complaint will shown as resolved but its been 13 days there is no update from 1XBET.
Its been 72 hours, if i will not reply my complaint will shown resolved here.
It's been 48 hours ,Waiting for your update!
I was scammed and i am claiming it. Other than how many request i made , i am thinking about what types pf response i am getting from last 10 days. I am waiting for solution, if any update is there please response.
Can you please mention time? How long does it takes?
Hello everyone ,
Since last 4 days i am writting here but i didn't get any response or feel like 1XBET is serious for our issue. Its still same i didn't get any solution for my complaints from last 9 days. As mentioned in app , i have to receive withdrawal amount instantly but i didn't get that amount till now.
There is nothing, they just asking me same details and tell me to wait. If everything is clarified please mention what's your decision?
My issue isn't solved yet.
Please , Response here as well.
Can i get refund? What will be your response ? Does this issue resolved?
See here , its instant for 1xbet cash but where is my money since 9 days? Ok, now he unblocked me but he blocked me that time. He didn't response he didn't deposit my withdrawal amount. And your email never comes with response. Check your every department mail from mail id. No reponse, no process .
How many days you will take for more information ? Because i am talking with your agent since 30 jna, 2024 . I mailed your every contacts shown in app but no reply. Are you making fool again? 1XBET have no responsibility , loyalty and honesty towards their costumer. Who is gonna pay me for this kinds or stress and waste of time to follow up every single day for hours?
Accept it , you don't have any solution and responsibility towards your costumers.
I don't get withdrawal money in my account, prove your agent paid me i will double and reward him. Your 1XBET agent scammed me , ask him for a proof about deposit not with me.
Hello ,
I made a withdrawal from 1xbet cash agent on 29 Jan 2024 but i still didn't recive my withdrawal amount in my wallet. I did mail to support and talked with operators but i have to face very rudely. I am attaching transaction id and cash agent id here.
I am trying to reach by mail but always processing reply comes out. Ot's been 8 days of complaining but there is no decision at. One operater says you will get refund soon and another said you won't.
I am looking for refund soon, today or tomorrow.
1xBET cash agent
City: Dhangadi (sudurpaschim)
Street : chhate dhunga (24/7)
I noted my gaming id and agent id with my complaint
Please find details in complaints, i noted there
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Also we would like to ask you to provide us your mobile phone. To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
Best regards,
Alex, the 1xBet Team
Thank you for sharing your patience.
Please try again to contact our support and provide them with proofs that you did not get your withdrawal.
We appreciate your cooperation and hope to make things right for you.
Best regards,
Alex, the 1xBet Team
We will check the information one more time and get back to you.
Best regards,
Alex, the 1xBet Team
I hope this message finds you well.
Have you contacted your cash agent again?
Best regards,
Alex, the 1xBet Team
I hope this message finds you well.
In that case please try to contact our Support Team live chat via website. We understand your frustration but it's important to outline that players requests are processed according to the queue.
Best regards,
Alex, the 1xBet Team
I hope this message finds you well.
Could you kindly specify have you contacted our support team and what respond you get?
Best regards,
Alex, the 1xBet Team
I hope this message finds you well.
Once our support team receive the response, they will promptly update you on the status of your query. Kindly allow some time for our specialists to thoroughly investigate and provide you with a detailed response.
Additionally, to expedite the process, we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.
Your patience is greatly appreciated. Rest assured, as soon as we have the necessary details, we will inform you promptly.
Best regards,
Alex, the 1xBet Team
We can not tell you an exact time because it depends on how many requests you have made already. Please, just wait for a little bit, also we recommend refraining from submitting duplicate requests, as this may only contribute to much longer response times.
Best regards,
Alex, the 1xBet Team
We've received your inquiry, and our support team is actively reviewing your case. Kindly allow some time for our specialists to thoroughly investigate and provide you with a detailed response. They will give you an answer as fast as possible
Additionally, to expedite the process, we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.
We appreciate your patience and assure you that we're working diligently to address your concerns.
Best regards,
Alex, the 1xBet Team
We hope this message finds you well.
We've reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-en@1xbet-team.com. They are best equipped to assist you promptly and effectively. Also you can contact our support team on the live chat via our website or app
Thank you for your understanding. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
You are not blocked, you simply can not call them because of privacy settings. However you can still write them text messages.
We will check the your situation and get back to you with information as soon as possible.
Best regards,
Alex, the 1xBet Team
Could you please provide us with some sort of screenshots/anything that can prove that you were blocked by cash agent?
Best regards,
Alex, the 1xBet Team
We can not see your cash agent's ID, only your one. Please duplicate it there in comments
Best regards,
Alex, the 1xBet Team
Thank you for sharing your feedback. Your opinion is important to us, and we're committed to enhancing our services based on customer input.
We'd like to assist you further and address any concerns you might have. For us to identify you, please provide us with your gaming ID and also provide us with cash agent ID. Our team is dedicated to resolving any matters and ensuring a positive experience for our customers.
We appreciate your cooperation and hope to make things right for you.
Best regards,
Alex, the 1xBet Team
scamming we give complaint to highcourt
Replied
Pay my withdrawal
While sending money provider has wrote my name in account number section. So the payment is successful but has not reached to me. But because the account number he wrote doesn't belong to anyone cuz it's my name in letters, in this case sender will get refund from his bank. They should check & if they hadn't received the refund then they should raise a dispute in sender's bank after saying he exchanged the details & where he sended money that account doesn't exist. So that his bank will give him refund 100%.
But 1xbet is not helping me with this, they should understand how valuable any amount can be for a user. They aren't putting any extra effort even after knowing iam mailing since a month. It was not completely my fault, I wrote the details which 1xbet asked me to, they mentioned in the left side "account number ". While in the box it was written first name only. So it was also a technical error. Im just telling them to ask for a refund from their bank cuz account doesn't exist where they sended money. But they are not replying to my mails now. Really disappointed, because of their technical error, it's me who's facing everything & they are relaxing.
I visited my bank's branch they said remitter have to raise this issue in his bank for reversal of the transaction, reciever can't do anything.
Claimed loss: 9730 INR
Desired outcome: Pay/Refund my money
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
They're being sarcastic with me in e-mail. They can't reply here in public domain, they can't say here that we can't raise issue in our bank but they are indirectly saying it's my fault. It was not my fault, i wrote what they asked for . It's the technical error. I will go everywhere where I can. I will not leave my hard earned money, customer service like this needs to teach a lesson. They are talking with me like i am begging them or asking to paid the amount from their own pocket. I am just simply asking them to raise issue in their bank & get refund. But i guess their providers can't show their bank his face cuz he's fraud just like the company. Why can't he ask for refund from his bank if it's sent in non existing account. Unbelievable.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. We’ve received your inquiry, and our team is actively reviewing your case. Kindly allow some time for our specialists to thoroughly investigate and provide you with a detailed response.
Additionally, to expedite the process, we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.
We appreciate your patience and assure you that we’re working diligently to address your concerns.
Best regards,
Alex, the 1xBet Team
They scammed everyone, in my friend circle everyone is scammed from 1XBET like once. Many people don't know where to and how to complain. We should have to aware people for this kinds of fraud. 1XBET claimed to be strict for their rules but its only for their costumer when they start winning or withdraw, there is no such rules for their own. Everyone who worked in this company is out of discipiline.
This company is in cyprus, we have to aware and gather people to complain this company to cyprus goverment. This scam should be stopped.
Dear, Kamal Lamichhane
As we said earlier - please wait a little bit for an answer from our support team. It is really important to investigate yoour situation as accurate as it possible, but you have to be patience. Do not doubt, you will get a feedback as soon as possible.
Additionally, to expedite the process, we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.
Best regards,
Alex, the 1xBet Team
I saw that you are keep posting your complaints but they are not serious , because we both are scammed from this gambling site.
They should give me money either with company's funds cuz it's because of there technical error or second option is after asking their bank for a refund because the they sended a money in account which don't exists. Any bank will provide refund in this case. But they are not doing anything. Just making me mentally disturb. This is mental harrasment. I went through sleepless lights with overthinking, mailing since one month. Almost 10k INR is not a big amount for company like 1xbet but it is for me who's middle class person.
Dear Shubz Editz,
I trust this message finds you well.
I wanted to inquire about the recent interaction you had with our support team via email. We see that you received a response from our team regarding your case.
I will duplicate our message here in case you have not see it yet: the provider has raised this issue with his bank and hopefully we may receive an update within 3 banking days. We will provide you with a feedback as soon as we receive any information.
Thank you for your cooperation and understanding.
Best regards,
Alex, the 1xBet Team
Replied
Diposit amount not received my gaming I'd
Sir maine Rs 1600 ₹upi I'd [protected]@rbl ke account me maine paytm ke dwara payment diposit Kiya time 1.33am date 3/2/24 utr nom.[protected] lekin account me abi Tak paise credit nahi hua hai so please check kare sir mygaming I'd [protected] please check kare aur mere amount ko my gaming I'd per refund ker de apki badi maherbani hogi please check kare
Claimed loss: 1600 ₹
Desired outcome: Amount refunded my gaming account
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
I hope this message finds you well.
We wanted to inform you that the information concerning your recent deposit has been sent for verification purposes to the payment department.
Your patience is greatly appreciated. If you have any further questions or concerns in the meantime, please feel free to contact us.
Thank you for your cooperation and understanding.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Replied
I have gotten my account blocked
I asked to block my account around 26 january 2024. It wasn't blocked until today. After sending an email I saw that the team didn't answer so I thought it is a wrong email because usually it should answer to this request during 1-2 days maximum. Anyway I deposited 2000 norwegian krones in the account and I placed some football bets. I made around 4100 norwegian krones. Yesterday I placed two bets for saturday ( around 2000 NOK) . Now I have 2100 NOK left on the account and 2000 locked on bets for saturday, but my account just got blocked some hours ago and I called the 1xbet contact number and they said they couldn't help me neither recover the money neither re-open my account. I want to know if I can get the money from the bets of tomorrow if they go through, as well as is it possible to re-open the account? Also if not, can I withdraw my 2100NOK + whatever bet wins tomorrow? I am complaining here because I feel like I am being scammed over the phone when I talked to one of 1xbet employees as he said he can't help me because he can't access my account because it's blocked and he didn't even reassure me that my funds are not deleted / stolen from this company.
Claimed loss: Between 2000 NOK and 6000 NOK
Desired outcome: Either re-open my account with my funds and the current bets made, or refund the money that I currently have in my account + the money of the result of the bets.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
ok. I am waiting
Ok i am waiting, I didn't get any answer yet. I will notify when I get an answer
Hello, I sent it as soon as my account got blocked. 2 february at 16:15. Also I received one email today saying to follow through with 1xbet via telegram. Is it the website real email? or just a scam? I'll post the email picture here below
I did already do that days ago but they don't answer. I called the number as well but they didn't help me with nothing
my email associated with the account is elanssari2000@gmail.com and the email i contacted and that answered me is info-en@1xbet-team.com
yes, I don't know my gaming ID since I can't log into my account. But I shared my number and email linked to the account on this website already so I think you can find it. Anyway, I asked about blocking this account many many days ago, but no answer. I could still deposit and play, so I thought the email didn't even go through. I deposited and kept playing without problem for days. The day I want to withdraw I couldn't. I sent an email to why is this happening and I can't withdraw, and a few hours later I received an email saying my account is blocked. I am supposed to have around 6000 NOK there now because I had some games in before it blocked and they won. So I would like either my account unblocked or a refund of all these money.
I asked about closing my account january 26, and I didn't get any response. Since this should take maximum a day or two to respond and close the account I thought that I sent the message to a wrong email adress. Anyway I deposited 2000 NOK two days ago and they'd let me do that. I placed some bets and made 2000 NOK, then I tried to withdraw 2000 NOK. It wouldn't let me withdraw. I sent an email to fix this problem and they didn't answer it. The rest I placed another two bets yesterday. Anyway I have 2100NOK in my account now and two bets opened with the value of 2000NOK. Today some hours before I received an email saying my account got blocked and all my funds are stuck in there. I called the contact number and they didn't want to help me at all saying they don't have any way to see my 1xbet even though I gave them all the neccessary information to check. This company should be legit as I searched beforehand but this is not acceptable. I either want a refund with my money + whatever the bets outcome is, or I want my account re-opened with all my money on it + whatever result of the bets is.
Thank you for reaching out to us.
We've received your inquiry, and our block team is actively reviewing your case. Kindly allow some time for our specialists to thoroughly investigate and provide you with a detailed response. To expedite the process, we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.
In addition, we do not recommend using messengers that are not available on the website.
We appreciate your patience and assure you that we're working diligently to address your concerns.
Best regards,
Alex, the 1xBet Team
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
To assist you better and review your situation thoroughly, could you please provide us with exact date when you have contacted our block team?
Looking forward to your response.
Best regards,
Alex, the 1xBet Team
We have thoroughly reviewed your situation and it has been determined that you need to contact our dedicated block team via email at Block@1xbet-team. They will provide you with the necessary information and guidance tailored to your specific circumstances.
Your cooperation in reaching out to our block team is essential to ensure a swift and accurate resolution to the matter you are facing.
Thank you for your understanding and prompt attention to this matter.
Best regards,
Alex, the 1xBet Team
To assist you better and review your situation thoroughly, could you please provide us with the email address associated with your account, email address that you have contacted for self-exclusion and exact date when you have contacted them? This information will help us investigate your case and provide you with the most accurate assistance.
Your cooperation in providing these details would be greatly appreciated. We're here to ensure a swift resolution to any concerns you might have.
Looking forward to your response.
Best regards,
Alex, the 1xBet Team
Thank you for sharing your feedback. Your opinion is important to us, and we're committed to enhancing our services based on customer input.
We'd like to assist you further and address any concerns you might have. For us to identify you, please provide us with your gaming id and also provide us more details about the situation you encountered. Our team is dedicated to resolving any matters and ensuring a positive experience for our customers.
We appreciate your cooperation and hope to make things right for you.
Best regards,
Alex, the 1xBet Team
Replied
Promo code
I claime a promo code on reward points, i had 135 points then i redeemed x2 single bet promo code. But then when i looked into it i only received 1 code, when i tried to contact the support I've waited and waited, i waited for 3 hrs... Pretty sure they could recheck this in their system, but "their system" says that i claimed a fortune wheel even though i didn't how could i even make that mistake when im literally on the same page as taking single bet code?
Desired outcome: To have my single bet promo code or reward points back...
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
I do not have problem with the deposit, i had problem using the code. Clearly i bought x2 1 single bet code but only received x1. When i asked your support team they make me wait for 3 hrs for nothing. They said the system detected that i sonehow also bout wheel of fortune code but im pretty sure im not when i even checked it i do not have a wheel of fortune chance...
This complaint has been resolved automatically due to user's inactivity.
However, I ask that you contact our support team at info-en@1xbet-team.com as they are responsible for handling such situations.
Thank you for choosing us as your betting partner.
Best regards,
Alex, the 1xBet Team
Thank you for bringing this matter to our attention.
To address this concern with deposits promptly, we kindly request that you reach out to our support team through the live chat support on our website or via email at info-en@1xbet-team.com. Our dedicated team is well-equipped to assist you further with the deposit issue.
Your cooperation in contacting our support team will greatly aid us in swiftly resolving this matter for you. Should you encounter any difficulties or require additional assistance, please do not hesitate to reach out.
Thank you for choosing us as your betting partner.
Best regards,
Alex, the 1xBet Team
Replied
withdrawal
i have been using this bookmakers for 2 months which is the worse experience i have ever had. They will never and ever relase your winings. Literally i have tried all the withdrawal option that website provide. None of them was succesful till now. They are suggesing to use same method i deposited but in the same time the deposit method i deposit is not available at all. Customer service is fighting with you if you ask for the reason. They have closed all the option for me account for withdrawal. They are literally trying to win time until you lose all you money. Probably someone from 1xBet will answer under this compaint like please tell us detail but i assure you they will not help. I dont know what is going on this website and i have seen ads everywhere and decided to try. Do a favor yourself and find another website otherwise you will be the next person who spent time for texting compaint about this bookmaker.
Claimed loss: 80k
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my problem has been solved.i was wrong i guess
Thank you for your patience.
Please try to make a withdrawal with tether payment method
All the best,
Alex | 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
I am having a similar issue. In my case I have been depositing from Skrill since September and i have even made withdraws via that method. But now I’m receiving a error message saying I have to withdraw from the same method I made the deposit.
I have contacted the info team and the security team, but literally one month has passed and I have no answer.
I don’t understand…
Replied
9730 inr withdrawal successful but not received
I already contacted 1xbet hundreds of time on e-mails. For my withdrawal of 9730 INR which was successful on 6 January & still not received. First they asked me for bank statements, when i provided them they asked for confirmation from bank, when i again provided them, they are now copy pasting the same thing. It is paid & raise issue in my bank again. This is not how things works, my bank statement shouting this loudly that i haven't received 9730 INR still how can they mail me same like a bot. I raised issue again they said receive bank can not raise the dispute on the same you need to raise dispute from sender bank.
Now what can i do, while withdrawing i entered my name in account number section & account number in my name section, so i believe because of wrong receipt withdrawal should have been rejected or because of that it stucked. It's 1xbet's duty to find the solution & contact in their bank with statements sended my me so that their bank can revert the amount back in sender's bank cuz i haven't received it till now & i can send statement again till date. But they are just irritating me without helping me by doing some of the hardwork. Thier customer service is very poor they can't tell their payment agent to complaint in his bank with my bank statement but they can irritate their regular user. It's been almost a month of sending mails & proofs, I feel helpless & this is giving me so much stress & anxiety.
Withdrawal #[protected]
Gaming ID [protected]
Withdrawal Amount 9730 INR
Claimed loss: 9730 INR
Desired outcome: Just pay my amount in my bank or refund in my 1xbet account
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. We’ve received your inquiry, and our team is actively reviewing your case. Kindly allow some time for our specialists to thoroughly investigate and provide you with a detailed response.
Additionally, to expedite the process, we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.
We appreciate your patience and assure you that we’re working diligently to address your concerns.
Best regards,
Alex, the 1xBet Team
I am new user my first deposit.
Why request for documents dear.
I want to refund my deposit money.
My account number [protected]
I am Bangladeshi. I was in Morocco when I made the deposit
Replied
Withdrawal
Tried to make a withdrawal on Monday, but was declined and told to contact the security department. I did and gave them all that was asked. I was not investigated when I was making back to back losses, I got their attention now that I make few consecutive winnings and they are looking for every means to discredit my effort. They asked why I have more than one acct. I explained I couldn't log into my former acct when I changed to a new device. I never breached any of their rules, no malicious activities. Now it's been over 48hrs and no words from them. Please , I'm gradually going into depression. Someone should come to my aid
Claimed loss: 728,000 ( app $500)
Desired outcome: At least lemme get my funds out, and if they feel like kicking me out of their site, no qualms
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Id - [protected]
Thanks In advance
This complaint has been resolved automatically due to user's inactivity.
We hope this message finds you well.
We've reached out to our security team regarding your inquiry. We wanted to inform you that the information concerning your verification has been sent for verification purposes. Once our support team receive the response, they will promptly update you on the status of your query.
Our team endeavors to expedite the verification process and reach a decision as swiftly as possible. Your patience is greatly appreciated. Rest assured, as soon as we have the necessary details, we will inform you promptly.
Best regards,
Alex | The 1xBet Team
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Thank you for reaching out to us and sharing your feedback.
Verification procedures are a standard practice in all betting companies, including ours. Verification is the way to secure your account and an additional review in case of suspicious transactions. We are upmost interested in protecting your account and your interests. Verification is done only once. After that, all withdrawals are processed in a short period of time.
Our team endeavors to expedite the verification process and reach a decision as swiftly as possible. Although, to assist you further, could you please provide us with your account ID? This will enable us to locate your request in our system and address your concerns promptly.
Thank you for your understanding and cooperation. We aim to resolve this matter for you as efficiently as we can.
Have a wonderful day!
Best regards,
Alex, the 1xBet Team
Replied
60k INR Withdrawal successful but amount not received
Hello 1xbet.
Today I make request of withdrawal INR 60000 at 7:57 am. And I got msg in 1xbet account that withdrawal of 60000 has been completed at 10:49 Am . When I check my account there is no entry of 60000 INR. I didn't receive my 60000 . I send pdf statement to you support team they are saying me to wait for 2 hours. Kindly check my resolve my issue asap. I need that money very urgent .
Claimed loss: 60000
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I got my 60000 inr . Thanks 🙏
This complaint has been resolved automatically due to user's inactivity.
We appreciate your engagement with us. If your concerns have been addressed, and you currently have no further questions, could you kindly consider closing your complaint? Your cooperation in this matter would be greatly appreciated.
If there's anything else you'd like to discuss or if you have additional questions, feel free to let us know. We're here to assist you in any way possible.
Best regards,
Alex, the 1xBet Team
We are delighted to hear that your case has been resolved. It's great to know that your experience has been positive. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to help!
Thank you for choosing 1xBet Bookmaker Company.
Best regards,
Alex, the 1xBet Team
Replied
Withdraw issue
Hi I have trouble making a withdraw, I used same method as I used to deposit (VISA) but I cant withdraw the money! Can you please help me because I didnt have those kind of problems when I used to gamble on other sites. Your Agents from live chat also told me to try to deposit another way so I can change withdraw method too. Since I cant withdraw money because of technical problems by your site using VISA CREDIT CARD (Same one I used to deposit the money), now I just deposited the minimum amount agent told me and placed a bet at higher than 1.10 odd using SKRILL payment method and heres the proof
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Hi everyone,
I had a great cooperation with 1xbet security team.
They’ve been so nice to me, fixed everything for the payment method and i did receive my founds.
Thank you,
I sent mails to 1xbet security team i didnt get a response. Today I also sent mail to the email you provided me but im not getting a response yet
This complaint has been resolved automatically due to user's inactivity.
We are delighted to hear that your case has been resolved. It's great to know that your experience has been positive. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to help!
Thank you for choosing 1xBet Bookmaker Company.
Best regards,
Alex, the 1xBet Team
You do not have to contact Security Team, please contact our support team info-en@1xbet-team.com.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. We've received your inquiry, and our support team is actively reviewing your case. Kindly allow some time for our specialists to thoroughly investigate and provide you with a detailed response.
Additionally, to expedite the process, we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.
We appreciate your patience and assure you that we're working diligently to address your concerns.
Best regards,
Alex, the 1xBet Team
We hope this message finds you well. My name is Alex, and I’m in charge of your case.
We've reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at [support email]. They are best equipped to assist you promptly and effectively.
Moreover, as a precautionary measure to safeguard your privacy and security, we advise against publicly sharing personal data. For your safety, it's better to duplicate any information to our email address - public.relations@1xpartner.com. We take your privacy seriously and are committed to ensuring the confidentiality of your information.
Your cooperation in promptly contacting our support team via email is highly appreciated. They will provide you with dedicated assistance and work towards resolving your query efficiently.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
Dear zijaqerimi
This account, that have contact you, is not our official channel and we do not have a support via WhatsApp, so please do not provide them with your personal data. There is a chance that they are a fraud and want to steal your personal information and/of money
Best regards,
1xBet Support Team
Hi I sent mails to 1xbet secutity team for almost 1 Week but i didnt get a response, Today I also sent email to the email you provided me but Im still not getting a response.
Dear Valued Players,
To ensure the safety of your personal information and funds, we strongly advise that you interact solely with our official support team (channels you can find on our web site) or verified accounts associated directly with our company.
Please exercise caution and be vigilant when engaging with any other accounts, even those claiming affiliation with our company or even signed by our name. These unauthorized channels may pose risks, including potential fraud, unauthorized access to your personal information, or financial loss.
Best regards,
1xBet Support Team
Hi sir,
So after we fixed the payment method talking to your security team via email, the withdraw request got approved by operator and after almost 48hrs of waiting for my founds to be credited to my skrill it got rejected (Denied by operator. (Payment processing error). I tried making same request again it got rejected this time from operator and it shows me that withdrawals are only possible using the same details that were used to make a deposit. So im running to a problem we already fixed via email ! Please can you help me because this thing is taking to long for a single withdraw
Replied
Block appeal
My account has been blocked with 1963 USDT. I have submitted all the requested documents last of which is an appostilled document confirming my Identity.
So far I have submitted My Valid ID card, Bank and Crypto account statement, Birth certificate, Mental Health Certificate, Certificate of no gambling addiction. All this document were uploaded on their website and later they asked me to send it to Ukraine via post office.
Yet same request of apostilled document kept popping up on the website. Please I need further clarification on why my account is still blocked.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Hello Alex,
Thank you for your response. I have uploaded the requested document severally but same instruction is still poping up on the website.
Could you kindly offer additional details regarding the request for me to submit the same documents that have already been provided?
If the initial documents were not accepted, it would be appreciated if you could provide an explanation and clearly outline the specific criteria the document must meet for acceptance.
I understand that for the confidentiality of personal correspondence with the security department such information might not be divulged in public space like this, but an email in this regard could make this case more appealing.
The instructions on the website states that ; "You need to attach photos of an apostilled document confirming your identity".
I believe this request is an ID that has been authenticated by the proper government ministry. The documents I uploaded were apostilled at the Ministry of Foreign Affairs Nigeria, the stamp and Signature were clearly visible. By the way its very expensive to get this done, couple with the security risk in my country(Nigeria/Abuja) at the moment.I went against all odds to get it done. Yet 1Xbet is requesting for same thing without any clarity on why or if the document was not accepted.
This looks more like trying to frustrate my effort to give up my funds.
Please kindly make this case more appealing.
Hello Alex,
Thank you for your prompt response.The instructions on the website still read " You need to attach photos of an apostilled document confirming your identity ".
I have uploaded the requested document. If the initial documents were not accepted, it would be appreciated if you could provide an explanation and clearly outline the specific criteria a document must meet for acceptance because this document was appostilled at the Ministry of foreign affairs in Nigeria.
This complaint has been resolved automatically due to user's inactivity.
You must provide an apostilled document, not a photo of the signature or document. The apostilled document is photographed so that the document and all seals with signatures are visible on the 1st photo and then sent or uploaded
Thank you for your cooperation and understanding in this matter.
Best regards,
Alex, the 1xBet Team
We hope this message finds you well
We wanted to inform you that our Security Team has provided an update regarding your account verification. It appears that you are currently undergoing the verification process, which is an essential procedure to ensure the security and integrity of your account
To facilitate and expedite this verification process, we kindly ask you to follow the instructions outlined on our website. These instructions have been specifically designed to guide you through the necessary steps to complete the verification successfully
If you encounter any challenges or require further clarification while following the instructions, please do not hesitate to contact us. We are here to assist you throughout this process and address any queries or concerns you may have
Thank you for your cooperation and understanding in this matter. We appreciate your patience and look forward to successfully completing your verification process
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Replied
Account Block With No Reason
My account have been blocked for no reason. I have been using it since last 3 years, i didn't know how much i lost in this three years. Once i withdraw it say provide documents and i did as suggested by security team. Today i got mail that the bookmaker reserve the right to refuse to accept a bet or deposit from any individual without giving reason. What's all this. I provide all genuine documents to prove myself. It's seem like scam at ends. I don't know why my account have been blocked.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for sharing your feedback. Your opinion is important to us, and we're committed to enhancing our services based on customer input.
We'd like to assist you further and address any concerns you might have. For us to identify you, please provide us with your gaming id and also provide us more details about the situation you encountered. Our team is dedicated to resolving any matters and ensuring a positive experience for our customers.
We appreciate your cooperation and hope to make things right for you.
Best regards,
Alex, the 1xBet Team
Replied
Withdrawal amount (got scammed)
Even after doing so many emails, sending them bank statement for hundreds of time, Im tired & frustrated. Worst customer service I've ever seen where you have to do financial transactions. There is no clarity, no efforts from customer service to solve your issue, they want every work to get done by me.
I withdrew 9730 INR on 6 January on 7 January around 12 am, I received notification, Your withdrawal is successful. But today is 26 January & I haven't received it till the date. I've sended them mail many times, provided them bank statements from 5.01.2024 to 26.01.2023 (today's date) too. But now they're asking me to complain in my bank & give them stamped letter. These fools don't even know about complaint has to be done by the sender as we have to select a transaction while complaining. Receiver can't complaint in his bank, although I still complained in my bank with reference number given by them through mail. My bank said the reference number they provided is wrong & they can't trace anything with it. Transactions takes maximum 48 hours if its not recieved by the user then the sender will get refund. I told them that but they're still repeating the same daily. In the end, I lost money, I lost lot of my time & trust too. Statement have many transactions of 1xbet including withdrawal & deposit but not that 9730 INR. That was the proof which is considered to be top evidence in financial sector but they're not trusting that. They should tell their agent to complaint in his bank with my statement but what they're doing is just formalities & copy paste job. I did everything I can in these 20 days.
My Gaming ID : [protected]
Withdrawal Amount: 9730
Claimed loss: 9730 INR
Desired outcome: Pay My Money as soon as possible
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Yes read my mail, I entered my name in account number section & you guys sended money there & payment is successful. There is no account number exist with the name Shubham so you'll receive refund if you'll raise this in payment agent's bank. Now we understand where payment goes it never came to my bank it never reverted back to payment agent's bank, but you will eventually get refund cuz there is no bank account with that details. So make this process fast by explaining this to ur bank & get the refund. & Provide me my money in my 1x id as soon as possible so that i can initiate withdraw with entering details in right field. It was not my fault either, in left there was written account number & in the box it was written first name, so I did goes with the left side which was in bold. Although it was not your fault either, but we can fix this. Just get the refund from ur bank by saying you entered Correct details just misplaced it.
If they are actively working on this case then why i haven't received the refund/withdrawal in 24 days. It's too much right. It's been almost a month. There's is not a single day when I haven't provided the Proofs, they asked for bank statements many times for different dates, i provided them all of that. Still I haven't received the money. Please give me my back, actually i mistakenly wrote my name in account number section & account number in my name section. Details are correct, it's just In different fields. It should have been Withdrawal rejected at first place but if it's successful then where's the money. & Why they're not rejecting the withdrawal & claiming it as successful even after seeing my bank statement. My gaming id: [protected]
The mail i received from them today's is we can't do anything, provider already sent the amount, Is this is what you call actively working, How can they say this after seeing proofs & bank statements hundreds times. If they are actively working on this case then why i haven't received the refund/withdrawal in 24 days. It's too much right. It's been almost a month. There's is not a single day when I haven't provided the Proofs, they asked for bank statements many times for different dates, i provided them all of that. Still I haven't received the money. Please give me my back, actually i mistakenly wrote my name in account number section & account number in my name section. Details are correct, it's just In different fields. It should have been Withdrawal rejected at first place but if it's successful then where's the money. & Why they're not rejecting the withdrawal & claiming it as successful even after seeing my bank statement. My gaming id: [protected] f they are actively working on this case then why i haven't received the refund/withdrawal in 24 days. It's too much right. It's been almost a month. There's is not a single day when I haven't provided the Proofs, they asked for bank statements many times for different dates, i provided them all of that. Still I haven't received the money. Please give me my back, actually i mistakenly wrote my name in account number section & account number in my name section. Details are correct, it's just In different fields. It should have been Withdrawal rejected at first place but if it's successful then where's the money. & Why they're not rejecting the withdrawal & claiming it as successful even after seeing my bank statement. My gaming id: [protected]
This complaint has been resolved automatically due to user's inactivity.
I trust this message finds you well.
I wanted to inquire about the recent interaction you had with our support team via email. We see that you received a response from our team regarding your case.
I will duplicate our message here in case you have not see it yet: the provider has raised this issue with his bank and hopefully we may receive an update within 3 banking days. We will provide you with a feedback as soon as we receive any information.
Thank you for your cooperation and understanding.
Best regards,
Alex, the 1xBet Team
We appreciate your collaboration in addressing the matter at hand. To ensure a comprehensive and efficient resolution, we would like to continue this dialogue via email.
Rest assured, your concerns are important to us, and we are committed to providing you with the best assistance possible.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. We've received your inquiry, and our support team is actively reviewing your case. Kindly allow some time for our specialists to thoroughly investigate and provide you with a detailed response.
Additionally, to expedite the process, we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.
We appreciate your patience and assure you that we're working diligently to address your concerns.
Best regards,
Alex, the 1xBet Team
Replied
Package with tracking number am211088539cn from china
I have ordered a package online more than two months ago to 38170Grenoble, France with the following tracking number: AM211088539CN. The shipping company is china post placed in china.
their site indicates that it arrived in Grenoble since 26 December 2024.
I haven't received this package to my address or to any neighboring post office
Apparently it's a scam as i have contacted every possible post office in my region and they have confirmed that they haven't received it.
attached you can track this package during its whole trip from china.
Claimed loss: 85 euro
Desired outcome: to receive the package to my exact address or reimbursement of the whole amount of money
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Dear Alex,
I am not player with your bookmaker.
All i am requesting is to find a way to regulate the situation with china post and to get my package delivered to my home. Or at least if they can provide me with its exact address upon arrival in 38170 grenoble , France then i'll be grateful and i'll go pike it up.
thanks for you help
Thanks for your reply.
My situation as explained before, i have ordered a package online with tracking number AM211088539CN from china to Grenoble, France .
The shipping company is china post.
their site : http://my.ems.com.cn/pcp-web/f/index
their site indicates that it arrived in Grenoble since 26 December 2024. But, I haven't received this package to my address or to any neighboring post office.
I would like to know where's the exact address of my package delivered in Grenoble, France as i haven't received it to my address. where can i pick it up? and i haven't succeeded to contact the shipping company ever since. It's been three months now.
This complaint has been resolved automatically due to user's inactivity.
Unfortunately in that case we cannot help you as we are not connected with any postal services. I would like to recommend you to contact support team of your post office directly.
Best regards,
Alex, the 1xBet Team
Could you please confirm if you are a player with our bookmaker? If so, could you provide your gaming ID?
Looking forward to hearing from you.
Best regards,
Alex, the 1xBet Team
Thank you for taking the time to share your feedback. We've noticed your review and would like to assist you with any concerns you may have. However, it seems there might be a confusion as your feedback does not align with our records.
Could you please confirm if you are a player with our bookmaker? If so, could you provide more details about the specific situation you are facing? We're here to help and address any issues you might be experiencing.
Looking forward to hearing from you.
Best regards,
Alex, the 1xBet Team
Replied
Deposited money is not posted for 6 days and don't even replies.
Hi,
I am from Bangladesh and I deposited twice in 1xBet. First 2200 in bKash and after that 5200 in Nagad. Both are local financial services. They did not update my deposit account. But in the meantime every I tried to contact them through the Customer Care chat option, they kept me waiting and threatened that If I informed them of the same issue multiple times then my issue would take more time to be fixed. I paid on 20th January, 2024. It was 26th January 2024 and no one even replied to me once via email.
Even their security team holds my account and I am unable to withdraw now. they asked for the card's photos, Every time I give them a photo it's not according to them. I am not a professional photographer. I need to fix my issue.
Claimed loss: This just made me almost 400-500 USD (Equalivant loss) because my account currency is in USD and I was recycling my money! because I could recycle my money 4-5 times at least!
Desired outcome: I want my deposited money in my account back and also compensation for keeping me waiting for this long time.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
It's Not RESOLVED. I am always active on this thread. The 1XBet team is not prioritizing my issue. They are taking so much time and they are telling me that they are verifying the payments. They asked for payment video proof. I emailed them on February 12, 2024, and they still have not replied. They are not taking this case seriously.
I am not getting quick responses. I already replied to you emails but its 7 days gone. Its one month gone already! My account is not deposited.
Dear Concern,
I have done according to your method, 1 method worked and another did not but both of the methods are still stuck. Your officials asked for video from the payment apps I have provided 1. Soon after approval, I will post the others.
Dear Alex,
Thanks for your prompt reply. It's still not added to my account. I am waiting for this to be added.
Thanks in advance.
Mahabub
I am even scammed on this platform. Scammers contacted me through the complaints board inbox in the name of 1xBet Officials and posted some local numbers. They referred me to a Bangladeshi Number and I was scammed. The earlier update was about scammers. No matter how I deal with the scammers, 1xBet should deal with my matters.
Their local team reached out to me and assisted me in depositing the same amount again with a bonus compensation of 100% of the total deposit. They told me it would be added in 5-10 minutes after deposit. After again depositing 7800 BDT in bKash method they told me it would be deposited between 5:30 PM local time. But still, it's not done. It's more than 1 hour and 30 minutes gone.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. We've received your inquiry, and our support team is actively reviewing your case. Kindly allow some time for our specialists to thoroughly investigate and provide you with a detailed response.
Additionally, to expedite the process, we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.
We appreciate your patience and assure you that we're working diligently to address your concerns.
Best regards,
Alex, the 1xBet Team
I hope this message finds you well.
We wanted to inquire whether your case has been resolved? Have you created a deposit request with the specified trxid using the same method used to refill?
Your feedback is greatly appreciated, and we are committed to ensuring a positive experience for you.
Thank you for your time and cooperation. We look forward to hearing from you.
Best regards,
Alex, the 1xBet Team
Rest assured, we aim to resolve this issue promptly once the new request is received and processed.
Your cooperation is highly appreciated, and we thank you for your patience while we work to assist you effectively.
Best regards,
Alex, the 1xBet Team
I hope you're enjoying your experience at 1xBet! We want to thank you for choosing our platform for your bets and games.
We are pleased to inform you that your recent deposit has been successfully approved. Could you please confirm?
Thank you for your cooperation and support.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Replied
1xbet Deposit
I deposited 14.3usdt on date:16/01/2024
time18:04:04 utc
txid:aebda6f0e2086c4ffe46400748cacfb39bf033fbf2cc189dd2894f61ddf43
network:trx
Cryptocurrency
Claimed loss: 14.3 usdt
Desired outcome: Funds put in my account
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for sharing your feedback. Your opinion is important to us, and we're committed to enhancing our services based on customer input.
We'd like to assist you further and address any concerns you might have. For us to identify you, please provide us with your gaming id and also provide us more details about the situation you encountered. Our team is dedicated to resolving any matters and ensuring a positive experience for our customers.
We appreciate your cooperation and hope to make things right for you.
Best regards,
Alex, the 1xBet Team
Replied
Incorrect sports bet settlement
On December 31st I placed a parlay bet for 2 MMA fights in Rizin 45 to last over 1.5 rounds. Based on knowledge of MMA betting and rules in general this means the fights must continue past half way (2min 30sec) of the 2nd round (3 x 5-minute rounds total) to win.
Both of the fights I placed this bet on (Ogikubo vs Dodson and Horiguchi vs Takahashi) did in fact pass the 1.5 round mark. The first fight lasted 3 full rounds and was marked correctly as Over 1.5 rounds. While the second fight (Horiguchi vs Takahashi) ended about 4min into the 2nd round. However, this fight was incorrectly settled as a loss.
I contacted 1XBet customer support chat to review this and they stated the settlement should be a loss because the fight ended before completing round 2.
This is illogical as the betting line says Over/Under 1.5 rounds, the 0.5 implying half a round. If the entire second round needed to be complete this line must instead be listed as Over/Under 2 rounds.
Additionally, in the rules stated on 1XBets own site here https://1xbet.com/en/information/rules it says the following: "Total Rounds”. Customers need to predict the number of rounds in a bout. For bet settlement purposes, only rounds in which more than half the allocated time has elapsed count.
2 minutes 30 seconds is deemed to be half of a 5-minute round. Therefore, a total of 2.5 rounds refers to 2 minutes 30 seconds of the 3rd round. If a bout ends exactly 2 minutes 30 seconds into a round, “Over/Under” bets on the total number of rounds will be void. If the first round ends in the first two minutes, “Total Rounds Under 0.5” bets win."
These rules quite clearly define the importance of half a round the same way I understood for an Over 1.5 round bet.
I asked that this matter be escalated to a higher support team but the representative ended the chat. I also sent this same detailed response to their email query form on December 31st and have yet to receive any reply as of January 25th.
Attached are images of the betslip before and after it was settled, my chat with customer support, and the rules on the 1xbet site stating how Over/Under bets are decided.
This bet should be corrected as a win and my winnings transferred to my account (account #[protected]).
Claimed loss: CAD $1740 ($870 wager + winnings)
Desired outcome: Please correctly settle this bet as a win and return the winnings to me.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Hi Alex,
Again, you did not address my question about how or why 1Xbet lists these bets using 0.5 rounds and ignores this during settlement. This is misleading and will undoubtedly cause other customers to face the same issue.
If the rules are that only completed MMA rounds matter then these bets should clearly be written as Over/Under 1 or 2 complete rounds. Only your UFC bets should be listed as Over/Under 1.5 or 2.5 rounds since those are determined by half rounds.
If this bet was listed according to completed rounds and said Over 1 round, it should be a win. If it was listed as Over 2 rounds, it would be a loss, clear and simple. But since you listed it as Over 1.5 rounds, it is a win, and your rules saying otherwise are not consistent with the way the line was labeled.
If you refuse to understand how the 1xBet method of listing/settling this type of bet is misleading, I will need to further escalate this issue to your regulator. As I absolutely disagree with the way you are taking no responsibility for the confusing nature of how these bets are listed and then settled.
Hi Alex,
There's no reason why mixed martial arts bets should be settled differently from UFC bets as it is essentially the same sport.
More importantly, you did not respond to my point about the bet being listed as Over 1.5 rounds. This is very misleading, as listing a line that says 1.5 rounds implies that half of a round will determine the settlement.
Do you understand why listing the bets this way is dishonest? If the rule is that only completed rounds matter then these bets should clearly be written as Over/Under 1 or 2 complete rounds.
Hello Alex,
Also according to your TERMS AND CONDITIONS https://1xbet.com/en/information/rules/10 (10.8, subcategory: 4. Total Rounds"), it states "Total Rounds”. Customers need to predict the number of rounds in a bout. For bet settlement purposes, only rounds in which more than half the allocated time has elapsed count.
2 minutes 30 seconds is deemed to be half of a 5-minute round. Therefore, a total of 2.5 rounds refers to 2 minutes 30 seconds of the 3rd round.
Surely you can understand that listing bets as Over or Under 1.5 rounds implies that half (0.5) rounds are taken into account. If settlement depends only on completed rounds then 1xBet should list it as Over/Under 2 rounds (whole numbers = whole rounds).
Listing these bets as 1.5 and then settling based on 2 rounds is deliberately misleading. Therefore, I request that due to the confusing nature of this line, you should change my bet to be settled a win.
Hello Alex (1XBet Team),
Here's the information you have requested in order to review my complaint.
My gaming ID: [protected]
Betslip #: [protected]
2 Sources for the outcome of fight which was incorrectly marked in my bet: https://www.tapology.com/fightcenter/bouts/823172-rizin-45-kyoji-horiguchi-vs-makoto-shinryu
https://www.sherdog.com/events/Rizin-FF-Rizin-45-100045
As you can see both clearly state that the fight ended 3:44 into round 2, which is over the 1.5 round duration that the O1.5 bet requires to win.
Thanks,
Msgbets
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. It's important to note that all bets are offered at the discretion of the company, and players have the freedom to choose the bets that align with their preferences. Since you can acquaintance with our rules before making bets - you are aware of how exactly the result will be calculated.
If you have additional inquiries or need further clarification, please don't hesitate to ask. We're here to help!
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us regarding your bet.
You can see that in our rules, MMA and UFC are classified in different categories, and therefore different sub-clauses are addressed. For MMA, only a full round is counted, i.e. 2 rounds or more must be completed to win
All the best,
Alex | 1xBet Team
Thank you for reaching out to us regarding your bet.
It is rule 10.7 that applies to your case, not 10.8 since MMA refers to Martial Arts, not to UFC. And for Martial Arts only completed rounds count for settlement purposes.
All the best,
Alex | 1xBet Team
Thank you for reaching out to us regarding your bet.
Upon careful review, we would like to clarify that, according to our TERMS AND CONDITIONS https://1xbet.com/en/information/rules/10 (10.7, subcategory "BOXING, MARTIAL ARTS: 4. Total Rounds"), bets related to MMA require the prediction of the total number of rounds in the bout. Only completed rounds count for settlement purposes.
In your case, the fight ended 3:44 into round 2. For your bet to be a win, a total of 2 full rounds would have been required. Unfortunately, as the fight did not reach the specified total, your bet is considered lost.
We appreciate your understanding and adherence to our betting rules. If you have any further questions or concerns, feel free to reach out.
All the best,
Alex | 1xBet Team
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Thank you for contacting us regarding the discrepancy in the calculation of your bet. We truly value your feedback and understand the importance of addressing your situation positively.
To assist you promptly with your inquiry and ensure a swift resolution, could you please provide us with your gaming ID and bet slip number? Also, could you please provide the source from which you believe the bet should be resettled (official game links)? Your input will greatly aid our investigation into your case.
Rest assured, once we have the necessary information pertaining to your situation, we will thoroughly review it and provide you with a comprehensive response.
We appreciate your cooperation and patience in this regard.
Best regards,
Alex, the 1xBet Team
Replied
Closing my account (withdrawal code not sent to me)
Hello good time
My account number : [protected]
I created an account on this site about six months ago. When I wanted to make a withdrawal, I was asked for documents. I sent all the necessary documents to the security department. They asked me for several months for various documents to verify my account. I have provided them with my documents in the form of a video and a photo of the back and the front. I did everything that was needed. I filled several forms on the site. During two stages, I made a video call (Skype). At the end of the site, it asks me for a withdrawal code. According to the website, an email should be sent to my email address (screenshot of the attached page of this message). Whenever I send a message that I have not received this code, they do not understand and do not give me an answer. Please follow up that I have this code. Let's say that I have been withdrawing my money for several months, but I can't log into my account.
I forgot the password of the e-mail I used to register on the site and I have shared this with the security department. I think my e-mail has not changed and this code was sent to the e-mail whose password I forgot. This e-mail is I have registered on the site with it and I don't remember the password "aazam.[protected]@yopmail.com" I requested to change the email and the security department told me that your email has changed to this new email "aazam.[protected]@gmail.com" follow up to send me this code thanks
Claimed loss: $510 in my account balance
Desired outcome: Open my account for withdrawal
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Why doesn't anyone answer me? Why doesn't anyone follow up?
Now, I have been sending messages for several months and no one is responding. How should I follow up?
I sent a message to both email addresses, but I do not receive a reply!
security-en@1xbet-team.com
Yes, I sent them an email about two weeks ago and have not received any response
On this page, it asks me for a code to withdraw, which should have been sent to my email, but I have not received the code. Please follow up and send me this code. The security and support department is not responding to my emails.
Hello
I have been checking my documents for a few weeks now and I have not received any answer. I need a code. How long did it take for them to answer me yet?
I sent a message and they are not responding. Please follow up so that they will respond to me
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us!
For now we have provided you with all possible information. You have either restore access or wait for an answer of our support team. Verification won't be finished If you do follow the instructions on the website.
Thank you for your understanding in this matter.
Best regards,
Alex, the 1xBet Team
According to our Security Department 21 days ago you had access, so now you have either restore access or wait for an answer of our support team
Best regards,
Alex, the 1xBet Team
Can you specify if you have contacted our support team via email? info-en@1xbet-team.com. They will be able to help you with code. If you have already contacted them - we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.
Best regards,
Alex, the 1xBet Team
According to the information provided by our security team, you must follow the instructions on the website. Can you clarify what exactly is currently displayed on the screen?
The code has nothing to do with verification, but if you need it at the moment, you need to resolve this issue with our support team
We appreciate your patience.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. We've received your inquiry, and our support team is actively reviewing your case. Kindly allow some time for our specialists to thoroughly investigate and provide you with a detailed response.
Additionally, to expedite the process, we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.
We appreciate your patience and assure you that we're working diligently to address your concerns.
Best regards,
Alex, the 1xBet Team
We hope this message finds you well
It appears that you are currently undergoing the verification process, which is an essential procedure to ensure the security and integrity of your account
To facilitate and expedite this verification process, we kindly ask you to follow the instructions outlined on our website. These instructions have been specifically designed to guide you through the necessary steps to complete the verification successfully
As for your email - you should contact support team directly (info-bn@1xbet-team.com) as they are in charge of such situations.
Thank you for your cooperation and understanding in this matter. We appreciate your patience and look forward to successfully completing your verification process
Best regards,
Alex, the 1xBet Team
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
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