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William Hill Customer Service Contacts

Greenside House, 50 Station Road, Wood Green
United Kingdom - N227TP
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Use this comments board to leave complaints and reviews about William Hill. Discuss the issues you have had with William Hill and work with their customer service team to find a resolution.

Complaints & Reviews

William Hill — Fobt

This is about the fobt machines there are coning people and should be stopped please sign the petition at 38...

William HillFraud

I am a career for a guy that has mental health problems and he is disabled he had a career previous to me and this poor guy had to go into a mental health hospital and his career let himself into this guys flat used this guy bank details and placed bets at William hill and lost the poor guys life savings of 51 thousand pounds the police are involved but the bank are refusing to refund the guys money back because his career had access to his bank account but that was part of the careers job to help the guy with paying bills banking because he didn't understand so contacted William hill to see what they could do for this guy and a blank they cant be bothered to call him there was transactions on one day of 22 thousand pounds another day one transaction of 11 thousand pounds they should have a duty of care and called the bank to check then the bank would have contacted this poor guy and might have saved some of his money and William hill has not even offered a jester of good will to him poor poor

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    William HillSettlement of winning bets

    Dear sirs, i placed few bets online at the prices of 13/2 and 7/1 and 9/1 shots . When my bets won, the winning bets were returned at 1/5 and the losing bets, no return !!! i spoke several times with them and they are saying the prices were wrong !!! it should have been 1/5 !! they have made a huge mistake and are trying to civer themselves . How can it be 1/5 with 3 racesleft ???

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      William Hill Casino — Cheated online game they took from me £21,600 on one knight

      On the 27/07/2014 i open a ccount with william hill online i start playing the roullete my first deposit wa...

      William Hill BookmakersScammed me for $5

      William Hill Bookmakers scammed me for $5. It is not big sum of money. But if to count how many people they scam every day in that manner… they are millionaires already. Be careful and don’t give them your money. They don’t deserve it.

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        William HillBet made but did not pay out


        Ive made a bet on William Hill.
        My bet was:
        Ronaldo to score first and Portugal to win 1-0.
        The odds given was 135/1 which I accepted and placed.
        The bet was settled and I won the bet.
        When I went onto William Hill, the Bet was void for Ronaldo to score first and they only paid out 6/1 for Portugal to win 1-0.
        Now this is unfair since they accepted my bet and if I had lost, they would have take my money.

        Bet made but did not pay out

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          • Re
            Reviewer13939 Sep 11, 2015
            This comment was posted by
            a verified customer
            Verified customer

            Why do we have to have betting thrown at us every day in adverts, its hard for people who have gambling problems ! We are sick of it.
            Children see it which is not right.

            0 Votes
          • Jo
            John wyn owen Oct 28, 2014

            I placed a bet on golf tournaments on the 24th of Oct this was after the second round of both tournaments they where the Japan open and the Macau open. My bet was a £1ew double on k oda in the Japan open which he won and on a.groom in the Macau open where he was 4th . when I went to collect my money which wasn't a lot was told that the bet was void as betting had been suspended at the time I placed the bet for William hill hadn't reformed the new market odd for the golf players therefore my bet shouldn't have been accepted by the staff member and therefore my bet was declared void. I wonder if anyone could advice me if that decision was indeed correct thanx

            0 Votes
          • Jm
            jmk1177 Jul 16, 2012

            you bet on rolando and not RONALDO. Rolando is a centre back who plays for Porto. Looking at the screen, it seems as though you placed the bet online, hence, it is your own responsibility to check you have the correct selection. Also, common sense would state that 1-0 portugal ronaldo first GS would never have odds at 135/1, it would be more closer to 6s or 7s. Bet was voided as rolando did not take part in the match, therefore, bet was voided and hence settled correctly.

            0 Votes
          • Dp
            DPSG Jun 25, 2012

            I am sure that if Rolando had been the goalscorer they would have paid out. Moral - check your slip before you leave the counter.

            -1 Votes

          William Hill Online CasinoAvoid this place at all costs

          I went on to William Hill's Online Casino as a result of an email regarding a bonus I would get for playing. I made two deposits - the first £70 and I asked for my winnings, in total £70 + £10 I had won to be paid back to my credit card account. I then deposited a further £70 and then asked for the same amount to be withdrawn back on to my card.

          I have now had an email from them asking me to provide a copy of my passport or driving licence, a copy of the credit card (back and front) and utility bill showing my address. I feel that if I provide this type of information my identify is seriously compromised but unless I provide it they will not give me back my money. They claim that this is required by law.

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            • Va
              vanhalen Feb 27, 2013

              Same here, they won't give me my money back even though I provided all my ID. Awful awful people, I told them to keep my money in the end, life is too short!! Anyone who's considering signing up with them, my advice would be DON'T

              0 Votes
            • Ch
              Chad Markus May 22, 2011

              I concur. I have had a similar hair-raising experience with the William Hill customer service department. Horrible site. Horrible Customer service. I worry about getting my money out.

              0 Votes

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