1xBet’s earns a 4.4-star rating from 38 reviews and 1315 complaints, showing that the majority of bettors are very satisfied with betting experience.
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Replied
My deposit is not came in my account
My registered phone number is [protected]. I have deposited money but not came yet
Desired outcome: Pls deposit my money as soon as possible.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
1x bet
The 1x bet site asked me for documents. I sent the necessary documents to the security team.
But the security team blocked my account.
And they do not answer.
I do not know why they are silent.
If they want to say something. Otherwise let me log in to my account.
I now have 6 million tomans in my account.
They are not accountable and just keep quiet.
Please follow. I want my money. This is my account number
ID: [protected]
The security team 1xbet asked Me for evidence.
I sent the documents to them, but they did not answer. I have about 6 million tomans in my account.
Please take care of my problem
ID: [protected]
Please help. I need my money. Tell me what to do.
I wanted to withdraw my money from the 1x bet site.
The site said request documents.
I also sent the necessary documents to the security team.
But they blocked my account and are not accountable at all.
They are just silent. If they want to say something, I will do it.
Otherwise let me withdraw my funds.
This is my account number ID398906143
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your patience!
We've clarified all the necessary information according to your situation with the Security Service. Your account has been blocked because of the violation of the Terms about the opening of the multiple accounts:
2. 26. Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2. 27. No registered customer may be re-registered as a new customer (under a new name, with a new email address, etc.).
We've also checked the information on your deposit request with the Security Service. According to the Terms and Conditions, you can withdraw the sum of your deposits. You have already done that successfully
Thus, the Company has fulfilled the obligation to you and the decision on your situation is final and non-negotiable
Best regards,
The 1xBet Support
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
سلام خوبیت شما به نتیجه ای رسیدین؟ایدی تلگرام abbas_zaeri اد کن در ارتباط باشیم
Hello Eric
My self rishab from India
Same problem I faced on 25th Feb 2022
My winnings of 500000inr Indian rupee they cancelled saying multiple accounts
Have your concern solved by 1xbet, have your money came back?
Thanks
+[protected]
Hi!
Thank you for your feedback. If you are customer of 1xBet Company and faced with controversial situation, describe it please to our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and provide your client ID number. We will check all the information and provide you with the answer there.
All the best,
The 1xBet Support
Replied
1x bet
Please follow me, no matter how many messages I send, the security team will not respond. I sent all the documents. I wait for their answer day and night, but they do not answer. I ask you, dear friend, to follow my problem. It is not known to me day and night that this money has been blocked in my account. It's my money I worked with a worker I struggled to raise money. Even now, the security team has blocked my account, neither answering nor guiding me. Please follow me, I do not know what to do, I have lost hope. ID: [protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your patience!
We've clarified all the necessary information according to your situation with the Security Service. Your account has been blocked because of the violation of the Terms about the opening of the multiple accounts:
2. 26. Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2. 27. No registered customer may be re-registered as a new customer (under a new name, with a new email address, etc.).
We've also checked the information on your deposit request with the Security Service. According to the Terms and Conditions, you can withdraw the sum of your deposits. You have already done that successfully
Thus, the Company has fulfilled the obligation to you and the decision on your situation is final and non-negotiable
Best regards,
The 1xBet Support
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
دوست عزیز با من تماس بگیرید [protected]
ایدی تلگرام abbas_zaeri پیام بدین در ارتباط باشیم
Same issue with my account, they blocked our account without telling us and they don't reply.
Hi!
Thank you for your feedback. If you are customer of 1xBet Company and faced with controversial situation, please describe it and provide your client ID number. We'll check all the information and provide you with the answer
All the best,
The 1xBet Support
Replied
1x bet
The site has asked me for documents.
I sent the documents.
But they do not answer.
Now my money is in my account.
My account has also been blocked by the security team.
I do not know what to do I need my money please check.
I want my money
ID: [protected]
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Intentionally loosing me
In table tennis (masters) when i placed a bet, intentionally they changed it's score again and again. Day by day it's getting worse.
ID: [protected]
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Disable google authenticator
I have email them to disable the google authentificator it's been 5 days now when I contact them (consultant) they ignore me please help me I have money on it. I already email them but they don't take me seriously in the email it have the details and my identity. My username is : [protected]
Desired outcome: Disable Google Authentificator
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. To resolve your question as quickly as possible, please contact our Support Service - info-en@1xbet-team.com directly with providing your client ID. You'll surely receive the help needed on this situation
All the best,
The 1xBet Support
Replied
1xbet website
Hello
My account number is [protected] which has been illegally blocked by the 1xbet fraud team
I dated 2022-03-08 a Skype video with the cheating and lying team 1xbet. They spoke to me in English and asked me a few questions.
They told me after the call that he called you tomorrow, but they did not contact me
I kept telling them why I did not call me and they announced that they had referred your request to our specialists and wait for a response.
After two or three days of uncertainty and waiting, we are finally announcing today that we can not hold a conference conference in Persian
In the picture with which the conference was held in English
They the accounts of a large number of Iranian users who can not speak English have been blocked illegally and brutally.
Conference Skype video is an excuse and conspiracy that they use as a last resort to steal money from Iranian users.
The instruction sent me was available in all languages but not Persian
A large number of Iranian users of this fraudulent site complain about sabotage, excuses and conspiracies in the video conference, which directly declare that we will not return your money.
They send the message that since your complaint against us is made in English, the video must also be in English.
Tikhonov Aleksandr, Security Service Chief Officer
Please stop blocking and removing Iranian users and other users
You are a dirty and dishonest scammer who earns money by stealing and committing a crime.
1xbet is a scammer and thief site that is losing its credibility day by day
It will soon publish all the evidence of error and theft of this site on all social networks
Desired outcome: 1xbet scam
1xbet scam and fraud
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us.
We've check all the information regarding your question. In order to proceed the verification process, we kindly ask you to follow the instructions from the Security Service.
If you have any other questions - we are always in touch and ready to help you
All the best,
The 1xBet Support
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
ایدی تلگرام abbas_zaeri پیام بدین تا باهم در ارتباط باشیم
Replied
Incorrect exchange rate
Dear sir
I (id [protected]) did a withdrawal with request No [protected] on Monday, about ten days ago. I recived 44.31 perfect money e-voucher for15500000 IIR (change rate about 350000 IRR per a voucher that is incredible!)
Infact based on that day rate i should have been received about 60 e-voucher not 44.31. Namely I have got 15 $ less.
Unfortunately support team didn't answer to my checking request.
I am waiting your checking and reply.
Best regards
I wrote to info info-en@1xbet-team.com on 26 March. Unfortunately after 2 weeks they have not answered to me yet.
This complaint has been resolved automatically due to user's inactivity.
I hope this message finds you well.
We value your feedback, and I wanted to inquire whether your case has been resolved satisfactorily.
Your experience is important to us, and we want to ensure that any concerns you've raised have been addressed. If the matter is still pending or requires further attention, please let us know so that we can assist you promptly.
Your feedback is greatly appreciated, and we are committed to ensuring a positive experience for you.
Thank you for your time and cooperation. We look forward to hearing from you.
Best regards,
Alex, the 1xBet Team
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Thank you for your feedback. To resolve your question as quickly as possible, please contact our Support Service - info-en@1xbet-team.com directly with providing your client ID. You'll surely receive the help needed on this situation
All the best,
The 1xBet Support
Replied
Deposit not credited. 10000 BDT. Stolen Bangladeshi Agent.
I emailed more than 100 times to [protected]@1xbet-team.com But No response 24 hours gone. I have been trying to live chat and IP call but Same result, they said to me to contact with Transaction-bn team. I sent them Transaction video, screenshot but no response.
What a cheating with my money. Please help me. Deposit not credited in my player id
Player id: [protected]
Trx id: 714RG2FV
Client no. [protected]
My Nagad no. [protected]
Time and date : 12.36 pm, 08.03.22
Amount : 10,000/- Tk
Desired outcome: 24 hours
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We'll check all the information and provide you with the answer there.
All the best,
The 1xBet Support
Replied
Bangladesh 1xbet corruption
I have complaint against about my deposit here and trustpilot against 1xbet BANGLADESH.
I have informed via mail them more then 50 times but no response from 1xbet Bangladesh.
After my complaint they have sent me more then five emails just less Then 20 minutes. I have add a scree short of my email inbox.
I got my two deposit yesterday. Which was small amount but I have one more deposit which isn't credited to my account.
Now The BURNING QUESTION IS TO 1XBET HIGH OFFICIALS
some one who don't know how and where to complaint
Will they get back my their money? ?
1xbet high officials have to think about the corruption of 1xbet BANGLADESH.
even 1x bet chat box and call back option doesn't work.
Here is my another deposit details
Gaming I'd. [protected]
Trx I'd. 714NCAWF
Client number. [protected]
Agent number. [protected]
Time. 9.26pm
Date. 5/3/2022
Amount. 3000
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We'll check all the information and provide you with the answer there.
All the best,
The 1xBet Support
Hey my friend the same happend to me and the same happend to a Thailänder of client …. They make deposit or they Winn after that the account will be blocked and no one answer … I make co
Plain I. This website they send me Watsapp number from Bengladesh the guy told me he will panisched me and he block my number …. Is a criminal Busness…. They are not honest . Better go to the court …. This website they will not help you too because they are the same , I c that a few mi Ute ago
Replied
Corruptions of 1xbet Bangladesh.
On Sat, Mar 5, 2022, 5:58 PM wrote:
প্রিয় গ্রাহক,
আপনার সকল তথ্য ট্যাকনিকাল ডিপার্টমেন্ট এ পাঠানো হয়েছে । আপডেট জানতে ২ -৩ ঘন্টার পর আমাদের সাথে ইমেইলে যোগাযোগ করবেন।
মনে রাখবেন ইমেইল করার সময় অবশ্যই আপনার গেমিং আইডি এবং ট্রাংজেকশন আইডি লিখে দিবেন ।
Dear sir
Above message is in bangali language which is sent by
Which means all off my information has sent to technical department. I have asked to contract with them after 2/3 hours later.
My case I'd is
Re: Deposit problem [#[protected]]
But the reality is no response from them. They only send this message.
Why you are not solving this problem.
I have two more deposit which isn't credited to my account.
1x bet customer from Bangladesh don't know how and where to complaint against 1xbet Bangladesh.
They're taking this opportunity.
Please add an international online chat option In the app where customer can complaint from any part of the world.
Like others betting company do that.
Here is my details
Gaming I'd. [protected]
Trx I'd. 714KIGCX
Client number. [Protected]
Agent number. [protected]
Time. 12.18am
Date. 3/4/2022
Amount. 2000
I have complaint against about my deposit here and trustpilot against 1xbet BANGLADESH.
I have informed via mail them more then 50 times but no response from 1xbet Bangladesh.
After my complaint they have sent me more then five emails just less Then 20 minutes. I have add a scree short of my email inbox.
I got my two deposit yesterday. Which was small amount but I have one more deposit which isn't credited to my account.
Now The BURNING QUESTION IS TO 1XBET HIGH OFFICIALS
some one who don't know how and where to complaint
Will they get back my their money? ?
1xbet high officials have to think about the corruption of 1xbet BANGLADESH.
even 1x bet chat box and call back option doesn't work.
Here is my another deposit details
Gaming I'd. [protected]
Trx I'd. 714NCAWF
Client number. [protected]
Agent number. [protected]
Time. 9.26pm
Date. 5/3/2022
Amount. 3000
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We'll check all the information and provide you with the answer there
All the best,
The 1xBet Support
Replied
Complaining about sending a code for withdrawal
Why can't I get a code to redraw my money?
I am not happy because each time I want to redraw, I won't have a code... This will make me to stop playing because it's annoying.
I need an answer..
My 1xbet id [protected]
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Cancelled all my winnings from the day of registration
Dear 1xbetsupport team,
User gaming Id- [protected]
Problem - Account blocked for no reason after KYC requirements and winning of Rs. 5 lac cancelled.
Date of problem - 24-2-22
Amount- Account was created by depositing approx Rs. 5 lac and when I won total of Rs. 5 lacs in several sports and was being asked for KYC verification and later without any good reason they sent a mail and blocked my account saying u have multiple IDs but I have no other id with them. Infact i dropped various emails for being to have a word with me so that I can give reasons for the problem but they do not reply any of them.
I have provided all the screenshot of the email chat which I had with the security team of 1xbet.
Date of report to support team - 1st March
Kindly provide me the way so that I can recover my hard earned winning and also I want that this company do not do this type of unethical practice again with the customer's
Waiting for ur favourable response soon.
Thanks and regards
Desired outcome: Refund my winnings, if they want continue with me that's fine, but I want all my winnings back
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. If you are customer of 1xBet Company and faced with controversial situation, describe it please to our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and provide your client ID number. We will check all the information and provide you with the answer there.
All the best,
The 1xBet Support
Replied
1xbet
1xbet have taken my ETH crypto deposit and it has not been reflected it in my account. It has been now 9 days and they haven't responded to my many enquiries, online 'chats' and calls.
I have emailed the customer support daily - with no reply. I have provided dates and transaction hash details.
I need help, please
Thank you
ETH deposit sent 2/27
Emails sent daily with no resolution since 2/27 - no reply
Full transaction details sent to the company
No resolution
Desired outcome: Contact the company for a refund of deposited Ethereum or compensate. Thank you
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question.
All the best,
The 1xBet Support
Replied
Deposit problem
I am from Bangladesh. Last four weeks I have to face four drposit problem.
Yesterday I send 5000bdt for deposit but it wasn't credited to my account. I emailed to [protected]@1xbet but no response.
Here is details
Gaming I'd. [protected]
Trx I'd. 714IR892
Client number. [protected]
Agent number. [protected]
Time. 2.57am
Date. 3/3/2022
Amount. 5000
1x bet Bangladesh account holders suffering.
Deposit problem for all the customer.
Info-bn@1xbet involved with this
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there.
All the best,
The 1xBet Support
Replied
Deposit wrong
Iam unfortunately sending 10000 rs previous onxbet deposit upi id so plese adding onx bet account this amount where adding onx bet gaming account please verfing this payment
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Deposited money wasn't credited my 1xbet account.
Dear Sir
I deposited in my 1xbet account first 10000 BDT via Nogot on 28th February, 2022 and then I also deposited 5000 BDT via Fast bKash method but both money wasn't credited in my 1xbet account. I tried to get touch with them but I'm told to send documents with proof at ([protected]@1xbet-team.com).
I followed them and was waiting for their response. At last they responded me telling that my deposited money will be credited within 2/3 hours but from the time being, they didn't credit my balance even they didn't respond my mail, live chat or call phone request. In a word, it can be said that they are fraud and telling false with me continuously without crediting my money.
I tried to solve my problem with IMO, Whatsapp, live chat, Phone call request but in vain because of unresponsive mood. They all don't want to solve my problem. Please, help me to return my money into my balance.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there.
All the best,
The 1xBet Support
Replied
Le remboursement des fonds qui sont dans mon compte fermer
Bonjour svp mon compte: [protected] à été fermée définitivement le faîte est que j' suis entré deux pays le Burkina Faso et la côte d'ivoire, étant au Burkina je disposais d'un compte ( créé avec une puce de Burkina Faso) et quand je suis maintenant revenir en côte d'ivoire j'ai donc faire l'erreur de me créer un autre compte avec une puce de la côte d'ivoire ( dans le cas où je perdais la puce du Burkina et qu'il m'était impossible de pouvoir faire mes transactions avec cette puce, puisque j' suis maintenant en côte d'ivoire) j'ai donc eu à me créer un Autres comptes avec la puce ivoirienne et c'est là que durant le questionnaire avec le [protected]@1xbet-team.com je leur est donc je leur est expliqué le motif de ma création de plusieurs comptes. Enfin après leur vérification mon compte à été definivement fermer avec mes fonds a l'intérieur jusque là je leur écris pour le remboursement de mes fonds qui sont à l'intérieur de compte : [protected] mais j' n'obtient tjrs pas de réponse. Svp Veuillez m'aider à du moins obtenir le remboursement de mes fonds
Desired outcome: Je souhaite le remboursement de mes fonds svp
The complaint has been investigated and resolved to the customer's satisfaction.
Merci pour votre commentaire. Veuillez nous dire si vous avez contacté notre service d'assistance? Si non, veuillez écrire à cette adresse e-mail - info-fr@1xbet-team.com et décrire votre situation en indiquant votre numéro de compte du joueur. Vous obtiendrez certainement l'aide dont vous avez besoin avec votre question.
Cordialement,
1xBet Support
Replied
My bet was WIN but showing LOSS and your website don't give me any money...😡
Uttara, Dhaka 1230, Bangladesh
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. On your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID. We will check all the necessary information and back to you with an answer
All the best,
1xBet Support
Replied
Delay in deposit and now saying wrong receiver
I have deposited money in my 1x wallet in 22feb 2022 5:56 pm its been 6 days and I already sent ss and statement through mail... And now they said money didt received by the bank but after 6 days they are saying y deposited to wrong account... What type of joke is this... This is the thransection idt2202221756325348620267
Desired outcome: I want money either on wallet or in my bank
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
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1xBet Contacts
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1xBet social media
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