Replied
I am filing a formal complaint against 1xBet regarding my ₹30,000 deposit that has remained uncredited since 21 September 2021.
My Gaming ID is 258807015. The amount was debited from my bank account, but it was never credited to my 1xBet gaming account.
I have been contacting 1xBet support repeatedly for years. Each time, I was told that my request had been forwarded to the specialist team, but I have still not received my deposit amount or a satisfactory resolution.
It is unacceptable that this issue has remained unresolved for approximately five years despite my repeated complaints.
I request 1xBet to investigate the transaction and either credit the ₹30,000 deposit to my gaming account or provide a refund to the original payment method. If the issue cannot be resolved, please provide a clear written explanation and the investigation records.
I also request fair compensation for the prolonged delay and inconvenience, if available under your complaint resolution policy.
Please do not close this complaint without a proper investigation and a clear resolution.
Gaming ID: 258807015
Deposit amount: ₹30,000
Deposit date: 21 September 2021
Claimed loss: 30000
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Thank you for contacting us!
Unfortunately, the payment is too old for us to retrieve the relevant records. We no longer have access to archives covering such a long period, so we are unable to investigate this payment further.
Thank you for your understanding.
1 comments