1xBet
reviews and complaints

Hello sir i am from bangladesh.i deposit in 1xbet account by nagad payment system.almost 24 days gone.i have not get my money.i have email in [protected]@1xbet-team.com but they have reply me yet.please help me,i am giving all necesaary information below

Player id [protected]

Amount 300

Paymwnt Method: nagad

Personal number [protected]

Agent number [protected]

Date and time 12.1.2022 2:13 am

On the 29th of January 2023, I deposited into my 1xbet account 350 rupees.
And with the transaction Transaction Id [protected] through UPI
Thereof, my 1xbet account was not updated with my 350 rupees
Desired outcome: Please deposits my 350 rupees into my account.
Account number [protected]
VIKAS PARASHRAM BHANDURGE
350.00
Sent
Date:
Transaction ID:
Sent from:
UPIID:
Notes:
29 JAN 2023, 03:44 PM
[protected]
HDFC Bank Ltd
[protected]@okaxis
UPI

I had an account with 1xBet User ID: [protected] which won a total of $55,175 USD or 3,000,000 Php. I did not login for a couple of days because I got busy with work. When I finally logged on, I noticed that my account balance is already 0 Php and my 0 also for my VIP bonus for Live Casino. I did check but no withdrawals were made but got into my account and noticed that someone played all winnings away. I am asking if I could get a partial refund for the amount of money I lost due to this unfortunate event. I tried to reach out to customer support however they did not offer any type of help. I am a regular customer and I have managed my way to level to VIP status however it seems like 1xBet as a company doesn't value my business to them.

User ID: [protected]

Username: Gaiseric

On the 31st of January 2023, I deposited into my 1xbet account Le 50 with the code number" Your payment code is 279006 valid for 15 minutes. Thank you for using Orange Money",

And with the transaction Transaction Id MP230131.2140.B69649 You have sent to GLOBAL ONLINE BETTING transaction amount of 50.00 Leones, charges: 0.00, Your new balance is 250.51 Leones.

Thereof, my 1xbet account was not updated with my Le 50.

Helo! 1xbet is scamming my deposited money. They blocked my one click registration account without giving any notification.

Its also mention that I have my every correct deposit information, account id number, account password, last deposit time, amount,date. Also i have my nid card.

I contacted [protected]@1xbet-team.com

I also contacted [protected]@1xbet-team.com

Every time they asked my account id number, I provide them everything but after giving my account id number they are remain silence and not responding my email.

My account id number is [protected]

I have everything just let me get log back in my account.

Sir my deposit was rejected last 72 hours but still I have not got any solution to my problem. I want to know how long it will take 1xbet to solve this problem.

1. Game ID BDT : [protected]
2. TrxID :[protected]
3. Client Number:[protected] (Rocket)
4. Agent Number :[protected] (Rocket)
5. Date and Time: 23-01-2023 / 11:05 AM
6. Amount : 1000 (BDT)
7. Screenshot + Video

Country:- Nepal

Device :- Android

Agentship:- Mobcash

USDT (Tether) Trc20 :- Load here.

TYCq8iw8EW6SDq6Xr1CUhqEbKBfgGdvyqF

Load and send us a screenshot.

We will provide you with a tutorial video along with mobcash and reddy accounts.

Loaded usdt details:

Date and time: 2023-01-24 and 23-14-09

I haven't received any mail about mobcasd I'd and reddy I'd

Please solve my problem

My 1xbet Account Number :[protected]
Deposited Mcash Number :[protected]
Date :20th January 2023
Deposit Time:21.09
Reference No:832598

Hello sir

I deposited Money Via Mcash On 20th Night at 21.09. The money was sended to 1xbet Mcash Number. After I come over to made a Deposit request on 1xbet but Mcash Option was Disappeared that's why I can't make the Deposit request.

Now, I tried to make a deposit request on Mcash option. But it's not conforming to my request. I talked to 1xbet customer support, they said to me send the payment proofs to chat. They will shortout this issue and credit the money to your e-wallet but they not respond properly to me.
Here I attached the payment proofs please respond soon as possible

1xbet confiscated 11 thousand dollars with the excuse of more than one account, they do not answer even though I have said it many times, my only account is [protected], I did not open a game account in another, I had exactly 11 thousand dollars in my account, I complained to the license company, no response from them, definitely do not trust this site

1xbet confiscated 11 thousand dollars with the excuse of more than one account, they do not answer even though I have said it many times, my only account is [protected], I did not open a game account in another, I had exactly 11 thousand dollars in my account, I complained to the license company, no response from them, definitely do not trust this site

sir /mam i have been successfully diposit 6400 inr in your upi id but after payment the upi id was changed and i write utr no to the new upi id section

but my money was not credited to my account

so you please credited my money to my account if you dont do this i have a video and proper evidence of your scam

so i will file a complaint against 1xbet

under section 378

yo can have a jail of 8 years and fine upto 24 crore

আমি  গত 02/01/2023 তারিখে 300 টাকা ডিপোজিট করেছিলাম কিন্তু ভুল করে ডিপোজিট কনফার্ম করতে যেয়ে ইরর লেখা আসছিলো। আমার ওয়ালেট এ এখনো টাকা জমা হইনি। নিম্নে ডিপোজিট এর সমস্ত তথ্য প্রদান করা হলো:

BDT Wallet No (user ID) :[protected]

2. Trans ID/ TrxID:71MDZW5E
3. Client phone no:[protected]
4. Agent phone no:[protected]
5. Nagad time and date: 02/01/2023, 1:00 PM
6. Amount: 300
7. Nagad Screenshot:

উপরোক্ত তথ্যগুলো দেখে আমার ওয়ালেট এ টাকা জমা করার জন্য অনুরোধ করা হলো:

To whom it may concern,

I am writing to inform you of an issue I recently encountered with a deposit I made to my betting account 60 AED The deposit was not credited to my account, and I am hoping to resolve this issue as soon as possible.

I have included the details of the deposit below:

- Date of deposit: 16/01/23

- Amount deposited:61.83AED

- Payment method: BANK TRANSFER

I look forward to hearing from you soon.I will attach my screenshot of the transaction below kindly please check.Thank you for your time and attention.

Sincerely,

AJMEER ABDUL SALAM MUHAMMED

They blocked my 11 thousand dollar account about 1 month ago for no reason and they did not refund my last deposit. People in turkey are defrauding the main center. Nobody returned the amount I deposited to me, they sent the money and asked for it back, otherwise my account will be closed completely, so I sent the money again. I was scammed BY AUTHORITIES IN TURKEY. NO ONE GAVE MY LAST MONEY.

ID: [protected]

I contacted with [protected]@1xbet-team.com. About my account issue. They asked my last deposit time and date. I gave them by send email to [protected]@1xbet-team.com. after they received my details they don’t reply my email.

My email address is [protected]@gmail.com

My email ticket id with [protected]@1xbet-team.com is Re: My account password is correct but always show me wrong password [#[protected]]

Please check my email and replay me.

1. BDT wallet No: [protected]
2. Transaction ID/TrxID: 71N73400
3. Client phone No: [protected]
4. Agent phone No: [protected]
5. time and date : 3:38pm / [protected]
6. Amount: 300
7. Screenshot:
8. subject: Deposit problem

I think 1xbet use people's deposits to pay the customers that won. Two of my deposits have not been received but my money was deducted from my bank account. I think this is thier way to not go bankrupt. They pay people with our deposits. It is such an inconvenience as I want to bet but now the funds do not reflect in my 1xbet account. Pathetic service as I was told to email thier support team I still haven't gotten any response as to when my funds will be updated. Poor service. I'm very disappointed.

They blocked my 11 thousand dollar account for about a month, we sent the documents they wanted. The reasons for blocking were stated as the same family. Now, as a result of my research, users from the same family are always allowed. There are those who use it as a husband and wife, there are those who use it as a brother and sister, what is our fault 1xbet? are you only mother and son forbidden?

ıd: [protected]

I navratn Jangid deposited 5000 INR to 1x bet account on 13th January 2023 .

My money is deducted from my account but not deposited to 1x bet account

I am providing full information here.

1.Date 13/01/2023

2.Time 07:31AM

3.Payment method SBI YONO IMPS

4.UTR NO. SBIN223013203602

5.Deposited to SAM ECOLLECT ([protected])

6.my 1xbet account no. [protected]

7. Amount 5000/-INR

Attaching screenshot of deposit.

I mailed to 1xbet account so many time provided that screenshot of transaction but they replies always as demanding provide us screenshot .

I mailed as saying that please arrange a call back to my no. [protected] but not replying.

Hello, it’s been over 1 year now since 1xbet blocked my account with 27,000,000 F (about USD 45,000). Account ID: [protected]

I’ve checked online and seen lots of users with this problem. Noticed 1xbet responds claiming their rule 2.26 on multi-accounting has been violated by the user and refunds their deposit. I don’t have multiple accounts and wonder why after following all their KYC instructions and sending all required documentation for over 1 year now, they haven’t unblocked my account and refunded my deposit. Are they trying to shamelessly defraud me?

Here’s a rundown of all the verification process they’ve done so far:

06/01/22: I tried to make a withdrawal from my account and noticed it’s blocked. They ask me to send basic verification documents (photo of ID, photo of me holding ID and phone with mail from their security team, screenshots of cryptocurrency account used to make deposit, history of account and account details, etc)

11/01/22: My account is blocked and i’m asked to submit an appeal claim

07/03/22: They ask me to send by postal service: notarized copy of my national ID, screenshots of my cryptocurrency account and a copy of my bank statement to their address at P. O Box 856, Lviv, Ukraine, 79008. Note that the war in Ukraine had just started making it very difficult and expensive to send documents by post. I however sent the documents and notified them.

19/09/22: 1xbet says the are looking at the documents

30/10/22: They ask me to complete a questionnaire with questions on if I modified documents that were sent to them (I didn’t) and also which device I used to get screenshots of what I sent.

06/12/22: They ask me to take a picture holding a code they shared with me and upload.

11/12/22: I’m asked to do a skype video call with them. It’s done and I received a mail saying I passed the skype verification.

16/12/22: I’m asked to fill a very long questionnaire with questions like what’s my favorite sport, my gender, nationality, if someone influenced my betting strategy, etc.

19/12/22: I’m asked to download a questionnaire with the same questions asked above, fill it out by hand and send to their address P. O Box 856, Lviv, Ukraine 79008

24/12/22: I’m asked to do another skype video call with them. It’s done and I receive another mail saying I passed the skype verification.

27/12/22: I’m asked to upload a copy of my birth certificate, driver’s license or utility bill. I uploaded my birth certificate.

02/01/23: I’m asked to send a notarized copy of my birth certificate to their address P. O Box 856, Lviv, Ukraine 79008. This is the third time I'm being asked to send documents by postal service to Ukraine. Which is very expensive.

05/01/22: I’m asked to send a copy of a mental capacity certificate. I go to a specialist center on this, get the tests and submit the certificate to them.

08/12/22: I’m asked to send a notarized copy of the mental capacity certificate to their address in Ukraine. Fourth time i’m asked to send documents by land mail. I however send the documents. Got a notification from the postal service that the document has arrived. I’ve notified 1xbet and not heard from them.

I don’t know when this endless verification process will end and I think they are trying to defraud me of my funds. Will like them to unblock my account and give me access to my funds.