1xBet
reviews and complaints

I was first of all asked to verify my account then I summited the required documents then instead of allowing me to withdraw my funds after summiting all required documents my account was Instead blocked. Then I was asked to send documents to Mexico of which I did but the documents arrived mexico on Wednesday but have not still been dilivered to Thier office

10 days ago, my account was frozen by the security department due to document verification. The account had 30,000 rupees in it. I contacted them and provided all the requested documents, but despite the time that has passed, they keep telling me to "wait" and that they are "reviewing it." As a result, I am unable to place bets, make deposits, or withdraw funds.

Out of the blue, I received a reply to my email stating that I can withdraw my money by creating a withdrawal request. However, every time I try to withdraw my funds, it gets rejected repeatedly. I provided them with proof of my rejected withdrawals, but they have not offered any solution. This is why I am submitting this complaint regarding my account verification.

I kindly request you to look into my account and complete the verification process or enable my withdrawal option so that I can receive the funds in my bank account (game ID: [protected]).

I have a great deal of trust in 1xbet, but problems like this have a negative impact. Therefore, please resolve my issue as soon as possible.

May 19, 2023 (11:14AM) I deposited via GCASH DIRECT method sent PHP500 but nothing credited on my account I tried to reach out through your emails & customer service but no one approaches me, I also filed a complaint in ComplaintsBoard but still nothing comes into my account this is the proof that I sent my PHP500 to one of your agents. You guys emailed me and told me that my transaction was successfully credited. If it is successfully credited as you said why there's no balance in my account? Can you tell me what is the account number that credited my deposit? And also you guys provided another email but no one responded into one of my emails

Deposit from 1xbet's deposit section to the exchanger 'BDT & USD BOX 24/7' mentioned in the E-currency exchanger option. They did not pay my 1xbet account after receiving money from me through bkash and misbehaved. Proof that I paid them and records of my telegram conversation with them are attached to my complaint.

Date : 08/06/2023

Time : 10:18pm

First I transfer the funds to the g cash number that they provided and then I before its will be processed you need to send the funds first the fill up the form but after I cant fill up the form because it keeps disapearing everytime I click it and after I refresh it the number they provided changes so I didnt get a chance to fill up the form bacause the name adn number of the account change. Malfunction of the app its said 502 bad gateway and still now I cant click to anything because everytime I click the form it disapear now im sending email to them and not yes responding. Please respond need my funds back

[protected]@gmail.com pls look

I already send the fund to the number you provided but the number changes after the error icant click on anything thats why I cannot fill up the form

In March 2023, I decided to try my luck with 1xBet and, to my surprise, I won $4000. However, my elation was short-lived as I discovered that my account was blocked due to alleged 'duplicate account' issues. This has led me down a frustrating path that has lasted months, filled with numerous forms and the shipment of personal, confidential documents like bank statements and passport information to Mexico, all in an attempt to prove my identity and ownership of the account.

Despite providing ample evidence, my account remains blocked under appeal. The reason given was that I had a duplicate account, which I have vehemently disputed. In fact, I had even previously requested back in 2020 for any account with the same name as mine to be deleted. Oddly enough, they verified my account just three days before my win. Logically, if they believed I had a duplicate account, why would they have verified it in the first place? It feels like they verified it just so they could later claim there was a duplicate and refuse to release my winnings.

The documents I sent to Mexico took two months to arrive. Yet, last week, they asked me to fill out another form, this time asking irrelevant questions about illegal gambling activities. I found this absurd, but I complied, filled out the form, and sent it off. To my dismay, they're now asking me to fill out the form again and send it back to Mexico. This back and forth is not only time-consuming but also discourages me from persisting in my claim. Moreover, the logic behind asking me to send physical forms when they have already confirmed my identity through the documents I provided earlier is baffling.

This experience has left me extremely frustrated and upset. I've ended up losing more money than the $4000 I won, due to the costs incurred in this process. Winning shouldn't result in an account closure. It's a completely unfair practice.

Based on my experience, I can't recommend 1xBet to anyone. I'm now looking for a solution and sharing my story in the hope that it helps others avoid similar misadventures.

Hello, it’s been over 8 month now since 1xbet blocked my account with over (about USD 6,000).

I’ve checked online and seen lots of users with this problem. Noticed 1xbet responds claiming their rule 2.26 on multi-accounting has been violated by the user and refunds their deposit. I don’t have multiple accounts and wonder why after following all their KYC instructions and sending all required documentation for over 1 year now, they haven’t unblocked my account and refunded my deposit. Are they trying to shamelessly defraud me?

Here’s a rundown of all the verification process they’ve done so far:

I tried to make a withdrawal from my account and noticed it’s blocked. They ask me to send basic verification documents (photo of ID, photo of me holding ID and phone with mail from their security team, screenshots of cryptocurrency account used to make deposit, history of account and account details, etc)

My account is blocked and i’m asked to submit an appeal claim

They ask me to send by postal service: notarized copy of my national ID, screenshots of my cryptocurrency account and a copy of my bank statement to their address at P. O Box 856, Lviv, Ukraine, 79008. Note that the war in Ukraine had just started making it very difficult and expensive to send documents by post. I however sent the documents and notified them.

1xbet says the are looking at the documents

They ask me to complete a questionnaire with questions on if I modified documents that were sent to them (I didn’t) and also which device I used to get screenshots of what I sent.

They ask me to take a picture holding a code they shared with me and upload.

I’m asked to do a skype video call with them. It’s done and I received a mail saying I passed the skype verification.

I’m asked to fill a very long questionnaire with questions like what’s my favorite sport, my gender, nationality, if someone influenced my betting strategy, etc.

I’m asked to download a questionnaire with the same questions asked above, fill it out by hand and send to their address P. O Box 856, Lviv, Ukraine 79008

I’m asked to do another skype video call with them. It’s done and I receive another mail saying I passed the skype verification.

I’m asked to upload a copy of my birth certificate, driver’s license or utility bill. I uploaded my birth certificate.

I’m asked to send a notarized copy of my birth certificate to their address P. O Box 856, Lviv, Ukraine 79008. This is the third time I'm being asked to send documents by postal service to Ukraine. Which is very expensive.

I’m asked to send a copy of a mental capacity certificate. I go to a specialist center on this, get the tests and submit the certificate to them.

I’m asked to send a notarized copy of the mental capacity certificate to their address in Ukraine. Fourth time i’m asked to send documents by land mail.

I'm asked to send a notarized copy of no Gambling Addiction Certificate to their address in mexico. At that time i was broke that i borrowed money from someone to sent the document to mexico. After i sent the document in January i was told after 3 weeks that my documents were regected after i followed clearly what 1xbet told me to write as the description of the certificate but then my document got rejected at mexico

I don’t know when this endless verification process will end and I think they are trying to defraud me of my funds. Will like them to unblock my account and give me access to my funds.

most people on this Complaint board complaining about 1xbet account verification are all saying the same thing about how this big organization is trying to defruad us all about a huge amount of money and the whole world is seeing this

When will this whole be a better place!

my account should get resolve since the documents 1xbet are asking for, I already uploaded it in my account already and 1xbet are still saying i should have it sent by land mail knowing some people from under-developed country will have a lot of problem sending document through land mail

Account ID : [protected]

Dear concern, Hope you all are well.

I am a loser client of your company. I have a top-up request of the following particulars but did not get the money to my account, please see the matter:

Player ID: [protected]

Transaction ID: AF311OD1YD

Client Number: [protected]

Agent Number : [protected]

Time : 9:25 pm, Date: 03/06/23

Amount : TK. 10000/-

For your consideration here I attached the app's screenshot, Bkash statement (highlighted) and video proof as well.

Now I am humbly requesting you to take necessary step top-up my account.

Regards

Rashida Khanom

ID: [protected]

email: [protected]@gmail.com

Hi,

Once I created my request on this website. My request was that I deposited an amount on "1xbet.com" website, and after requesting to withdraw money, after several bets, they asked me for documents, which I emailed, and then my account was blocked and they told me to post the documents.

After I posted, they claimed they didn't receive the documents and stopped replying to my messages.

Later I came across this website and register my request here.

And then from the website "1xbet.com", they told me to email them to ("public.[protected]@1xpartner.com"). I also sent them an email. But unfortunately, they said again that I should post them the physical documents. I have already posted documents to them at a very high cost. And they say that they have not received the documents. They want me to post again. Please follow up until I get my money. Thanks

Ami amar 1xbet I'd te aj sokale deposit ar jonno digital wallet method ar maddhome ajent number a 5000 taka pament kori.tar por je transaction I'd asce ta diya sathe sathe try Kori deposit korar jonno.kinto tokon transaction I'd already use lekha ase.tar mor ami online Chat a jogajog kori sob detail diya .tarpor amake janano hoi amar taka etimodde deya hoyace.ami check kore dekhe add hoi nai .tarpor janale bole onno id te ai transaction babohar kore deposit kora hoyace.sodo ajent bade Kew ai transaction I'd too janar kotha na.r atto fast deposit ajent bade Kew korbe na.amar I'd details niche deya holo

My gaming I'd [protected]

Personal bkash [protected]

Ajent number [protected] digital wallet

Transation I'd AF562VX9NI

Amount 5000 taka

Date 05/06/2023

Time 04:17 am

Hello, it’s been over 8 month now since 1xbet blocked my account with over (about USD 6,000). Account ID: [protected]

I’ve checked online and seen lots of users with this problem. Noticed 1xbet responds claiming their rule 2.26 on multi-accounting has been violated by the user and refunds their deposit. I don’t have multiple accounts and wonder why after following all their KYC instructions and sending all required documentation for over 1 year now, they haven’t unblocked my account and refunded my deposit. Are they trying to shamelessly defraud me?

Here’s a rundown of all the verification process they’ve done so far:

I tried to make a withdrawal from my account and noticed it’s blocked. They ask me to send basic verification documents (photo of ID, photo of me holding ID and phone with mail from their security team, screenshots of cryptocurrency account used to make deposit, history of account and account details, etc)

My account is blocked and i’m asked to submit an appeal claim

They ask me to send by postal service: notarized copy of my national ID, screenshots of my cryptocurrency account and a copy of my bank statement to their address at P. O Box 856, Lviv, Ukraine, 79008. Note that the war in Ukraine had just started making it very difficult and expensive to send documents by post. I however sent the documents and notified them.

1xbet says the are looking at the documents

They ask me to complete a questionnaire with questions on if I modified documents that were sent to them (I didn’t) and also which device I used to get screenshots of what I sent.

They ask me to take a picture holding a code they shared with me and upload.

I’m asked to do a skype video call with them. It’s done and I received a mail saying I passed the skype verification.

I’m asked to fill a very long questionnaire with questions like what’s my favorite sport, my gender, nationality, if someone influenced my betting strategy, etc.

I’m asked to download a questionnaire with the same questions asked above, fill it out by hand and send to their address P. O Box 856, Lviv, Ukraine 79008

I’m asked to do another skype video call with them. It’s done and I receive another mail saying I passed the skype verification.

I’m asked to upload a copy of my birth certificate, driver’s license or utility bill. I uploaded my birth certificate.

I’m asked to send a notarized copy of my birth certificate to their address P. O Box 856, Lviv, Ukraine 79008. This is the third time I'm being asked to send documents by postal service to Ukraine. Which is very expensive.

I’m asked to send a copy of a mental capacity certificate. I go to a specialist center on this, get the tests and submit the certificate to them.

I’m asked to send a notarized copy of the mental capacity certificate to their address in Ukraine. Fourth time i’m asked to send documents by land mail.

I'm asked to send a notarized copy of no Gambling Addiction Certificate to their address in mexico. At that time i was broke that i borrowed money from someone to sent the document to mexico. After i sent the document in January i was told after 3 weeks that my documents were regected after i followed clearly what 1xbet told me to write as the description of the certificate but then my document got rejected at mexico

I don’t know when this endless verification process will end and I think they are trying to defraud me of my funds. Will like them to unblock my account and give me access to my funds.

most people on this Complaint board complaining about 1xbet account verification are all saying the same thing about how this big organization is trying to defruad us all about a huge amount of money and the whole world is seeing this

When will this whole be a better place!

my account should get resolve since the documents 1xbet are asking for, I already uploaded it in my account already and 1xbet are still saying i should have it sent by land mail knowing some people from under-developed country will have a lot of problem sending document through land mail

I wanted to withdraw funds, I was asked to confirm my identity. I have sent photos of my document. a document and a phone on which the mail would be opened and a dialog with the support service would be visible. I sent this photo. After that, I have not been answered by mail for more than a week. I tried to communicate with the support chat, but they didn't help me.

Help me complete the verification

Account Number: [protected]

Transaction Date: 3 June, 2023 / 9:33am (EST)

Transaction Amount: HKD50,000 / HKD30,000

Transaction Method: Direct debit through bank transfer.

Please refer to attached transaction made and resolve the problem as soon as possible. It is an important money that I need to use in near term.

Following is the exact wording from the 1xbet website notification:

"Deposit transaction in the amount of 50000.00 HKD via epayment rejected by operator!"

"Deposit transaction in the amount of 30000.00 HKD via epayment rejected by operator!"

I lost all my properties I make deposit more than 20000$ to invest playing casino after that I losted then again I made deposit and playing again after all that I want to make withdrawal they rejected then I make contact with security team to verify my personal profile I sent my passport with phone number unfortunately They said to me disrespectfully “”Dear customer, there are no reasons to believe this account belongs to you.””

Who claimed my account? its belongs to me and connected with my phone number and my mail

Some people say that they are scammers who want to take your money. Security has joined group of mafia who want to take customers properties without reason .

So please help me any office I can claim sir with face to face I’m from somali sir

Thank you

Itried to my 1xbet account, and it was successfully deducted my bank, but suddenly 1xbet sent a message that they rejected My deposit but until now they did not refund my money. Below is the details of my account and deposit along with the screenshot of transaction.

1xbet account : [protected]

Payment accnt no. [protected] (paymaya)

Date deposited: june 2, 2023 @ 6:12 AM

Amount deposited: Php 5,000.00

Sir, maam.

Please be check my betting today for pba basketball match between tnt vs northport.. I bet for 1st quarter winning match I won my bet but why im lost? Why do the things happened that is not fair to the bettors like me and to others that make have problem!. Please check my concerned!. And I hope that my concerned will fixed as sooner... Thank you!..

I have sent 1000.00 BDT to deposit my account on 01/06/2023 at 09:53 am(Bangladesh time) but the operator have not yet deposit.I provide all my data and screen shot to [protected]@1xbet-team.com by email but no respond yet.

my player id :[protected]

transction id :71XCGHGI

Client no :[protected]

Agent number :[protected]

Time:09:53 AM

Date :01/06/2023 Amount :1000.00 bdt

On the 5 January I was denied a withdrawal from my 1xbet account. It has happen to me before and I went back through the verification process and the account open and I could withdraw my money. So I recently changed my bank card from verve to visa with the same name from the same account. On the 5th of January I tried to withdraw from my 1xbet account after making deposit with my new card but the withdrawal was denied so I got in contact with the security. They ask the following information

ID picture and the security email nearing my face

Bank card picture both side

Bank card statement

A picture of my gaming account connected on my pc

A code was sent to me they asked me to write up the code on a piece of paper and get it back to them

I have given all the information requested

But now they blocked access to my gaming account. I can not connect on my account

For over 5 months they keep telling me the security is still waiting for my package

Is actually unfair and I need help please

I am using 1xbet last 2 years. Today security department asķed me some documents. I sent every details. Then they replied that my account was blocked due to make multiple account. Actually me and my cousins open the account. So that make what issues. I didnt get. 39600 rs in my 1xbet account. The amount was gone and They blocked. I want to know why they where blocked. No idea about that.

I tried to withdraw 8 months ago and at this point they then asked for documents etc. I sent everything they asked many times. In the end they now ask me for such ridiculous things like which printer I used. He is some of what they ask...

'If any document was modified, please provide a list of amendments and state the purpose of your actions.

When printing the photos, did you use the same photos that were sent to us by e-mail? Or did you edit the photos before printing them?'

I am waiting for a big withdrawal (12000 Euro) and it feels they are trying to steal. If I do not soon get it will take legal action. Please help and advise.

Thanks