CB Gambling 1xBet Account block without reason

1xBet review: Account block without reason

Agyuhh of US

Apr 09, 2024 5:17 am EDT

Verified customer

Resolved

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Featured review

Dear team

My id [protected]

You can check nothing has change to my account.

Password is same as I used from registration.

No email link there from registration time

Phone number also not changed

My google authinticor also added with that account from registration time.

Two step verification is on with my account From registered time.

Google Authentication is my extra layer of my account sequrity no one can use my account without my permission. There is no reason this account belongs to other.

Why you not listening me!

Why you are telling there i's no ground this account is not mine!

Are you on sense?🥺

Think deeply please you are educated you will understand

I had sent my all documents before

Its my account I beg to you please open my account Please I request you please

block@1xbet-team.com asked deposit details I gave them the agent details from I deposit I provided my id card also but they not respond.

Please solve my problem

My deposit agent epos id 1111479

Agent name:MD Shobuj Mia

Adress: rangpur

station road rangpur

I have taken deposit from this epos Agent I have added the epos screenshot. my deposit are connected with this epos cash agent please check this.

Deposit screenshot not possible if we top up from agent please try to understand. you can find the connection with my account with the agent.

Please help me to withdraw my funds

Claimed loss: 70000

1xBet response

Apr 11, 2024 3:07 am EDT

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Dear Agyuhh,

Thank you for contacting us about your account being blocked.

It seems that you have missed our previous message so I`ll duplicate it for you one more time:

We have thoroughly reviewed your situation with our security team and it has been determined that you reported to our support team that you have a gambling problem (in November 2023). Your account has since been blocked. At the moment, if you want to unblock it, you need to contact our blocking team at Block@1xbet-team and provide them with a certificate of non-addiction. They will provide you with the necessary information and recommendations tailored to your specific circumstances.

In addition, we ask you to avoid cooperating on your unblocking with anyone via messengers such as WhatsApp, Telegram, etc. Such situations can only be resolved via email at block@1xbet-team.com.

Your cooperation with our blocking team is essential to ensure that the issue you are facing is resolved quickly and accurately.

Thank you for your understanding and prompt attention to this matter.

Best wishes,

Alex, the 1xBet team

Resolved

This complaint has been resolved automatically due to user's inactivity.