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I am filing a formal complaint against 1xBet regarding the unjustified confiscation of my legitimate winnings ($4,629 USD). After winning, I requested a withdrawal. Instead, my account (ID: 1794900253) was immediately blocked under the false pretext of "multi-accounting" due to a shared IP address.
I have fully cooperated with their Security Department, providing all requested KYC documents (ID, proof of address, bank statements, selfies) which prove I am a single legitimate player. Despite this, 1xBet refused a manual human review and has completely ignored all my follow-up emails since September 28th.
They are using delay tactics to avoid paying my legitimate winnings, breaching their own Terms & Conditions. Desired Outcome: Urgent manual review of my KYC, unblock my account, and pay my full winnings of $4,629 USD.
Claimed loss: 4629
Desired outcome: I request an urgent manual review of my KYC documents, the unblocking of my account (ID: 1794900253), and the full payment of my legitimate winnings ($4,629 USD).
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I am adding this comment to reiterate that this is a clear case of fraud and unjust treatment. 1xBet blocked my account and confiscated my $4,629 winnings simply because I won. I have submitted all required KYC documents and possess irrefutable evidence (screenshots of emails, chat logs, and withdrawal requests) proving their fraudulent actions and deliberate delay tactics. They have completely ignored all communication since September 28th and refuse to pay legitimate funds. I demand a manual human review and the full payment of my winnings. I strongly warn future players to stay away from this platform.
I am writing this review to warn others about my terrible experience with 1xBet. After winning $4,629, I requested a withdrawal. Instead of paying me, they immediately blocked my account (ID: [protected]) and falsely accused me of multi-accounting due to a shared IP address. I provided all requested KYC documents (ID, proof of address, bank statements, selfies) which prove I am a single legitimate player. Despite this, they refused a manual review and ignored all my follow-up emails since September 28th. They are using delay tactics to avoid paying legitimate winnings. Desired outcome: Pay my full winnings of $4,629 USD.
This complaint has been resolved automatically due to user's inactivity.
