Woolworths South Africa
reviews and complaints

I placed an order on 30 July 2021. On 6 August a package arrived at our home which is not mine, the details on the outside of the package are mine but the contents are not. I emailed Woolworths about this. Until today I have not received my package nor a refund, and they have not collected this incorrect package which we received. And they also have not once responded to my emails! I want a full refund ASAP

Dear sir/mam
This letter to you is very late but is overdue. As i received a call from Joseph Attorneys today prompted me to make this call. I was retrenched in september 2020. from the last company i worked for Lugte Signs Africa.For nine years prior to that i was employed by Identity signage manufacturers ; who also retrenched me in 2017 due to economic factors. During all of this time i continued to transact with woolworths; sincerely and honestly.
Only when i felt the finanacial pressure i called a consultant in your financial services who kindly informed me that as i was retrenched ; to send all relevant documents to be considered for assistance(i did not record the consultants name-unfortunately).
Having sent all the info ; i was later told that due to my age i did not qualify for assisstance. i truly find this very appalling as nobody ever notified me or informed me during all the time that i was financially comfortable what the position was as regards the insurance matter . Why only now that i find myself struggling to make ends meet? Still to apply for Pension but thats not the solution. Please help me Financially to overcome this problem as i find myself burdened by Joseph Attorneys who need promises of payments i cannot meet. I await your favourable reply soon.

Thanking you kindly
M.I.KAJEE

I sent the email below to Woolworths on Saturday after realizing they had missed certain items and nearly a week later I have had no call nor resolution to my issue!

"I accepted my order a couple of minutes ago and as I was unpacking I noticed a couple of items missing. I asked the courier guy if he had anything else for me before carrying my bags to my apartment and he said he didnt.

This is the second time (2 consecutive delivery issues) after not having any issues at all in the last 5 years of having my Groceries delivered that I'm experiencing a drop in the quality of service I've received.

Please take note of the items missing below and attached:

- Macaroni x2

- 2kg Tastic Rice

- 2, 5kg White Sugar (only 1 delivered)

- 3kg bulk potatoes x2

- 2kg salad tomatoes

- 3kg onions

- The 2x 18 Pk Free Range Eggs

The store this came from is Woolworths Cavandish which is in Claremont, Cape Town. It seems a person by the name of 'Andi' did the packing as the name is written at the top of the checklist / dispatch note.

Early awaiting your speedy response and resolution to this."

Hello,
I sent the below complaint to Woolworths on Thursday, 22 July 2021 and still have not received any correspondence other than an email acknowledging receipt of our email.

I have sent another email this morning to [protected]@woolworths.co.za and thought it best to also send my complaint here as waiting a week for a response it not acceptable.

Good day,

We ordered and paid for 4 x Milano mug S20 INDIGO via online shopping (see attached confirmation).

I have just received the order and there are only 3 mugs AND the one is badly broken (see attached image).

Kindly confirm when we will receive the replacement mug for the broken one AND the one mug which was short delivered?

It also states that the Tax Invoice was attached to the order confirmation email, but as you can see in the order confirmation email attached, there is no tax invoice - please can you send me our invoice?

Please can you come back to me soonest on this query?

I'm writing this email with absolute disappointment at the terrible service received from Woolworths Table Bay Mall Customer Services, in hopes that somehow someone is going to actually rectify my issue.

We live in Durbanville and Woolworths Tyger Valley never had the below boots in a size 11 in stock, of which I needed two pairs of the same size 11 for my twin daughters. We were informed that there were two pairs of size 11 at Table Bay Mall, but that no IBT could be done, as the boots were on sale. So my 70 year old father drove to Woolworths Table Bay Mall on my behalf, as I work during the day. On arrival the exact two pairs of size 11 boots were found and both were in sealed bags with an 11 size sticker on them (see below image). When my father returned back to Durbanville, we discovered that we had three size 11's and one size 12, which is bizarre as well as totally unacceptable as it is the responsibility of the cashier to CHECK the shoe size and not that of the customer. So off my father went back to Woolworths Table Bay Mall Customer Services to address the odd size 12 boot that would be of no use to us at all, as we need two size 11's. Customer service Woolworths Table Bay Mall checked if another store stocked the shoe and size, but no luck was received. Assuming there must be another odd pair of a size 11 and size 12 boot in the store, but no one bothered to cross check the store rooms or provide any further assistance in sourcing the correct boot to me. The one pair was refunded at the sale amount and my father made his way back to Durbanville with no luck. I'm left with twin girls with one set of 11 size boot and that's where the matter ends and Woolworths is quite happy with themselves at that. I will not accept that Woolworths made this disappointing mess and I require two size 11 boots.

I do expect to receive the other size 11 boot delivered to Woolworths Tyger Valley, whereby I will pay the initial promotional price paid.

No response from your customer care department on a service issue I raised with them, 3DAYS later not one response but when you need business you get up to 10 emails in 1 week, next I will go to Trust pilot and Hello Peter

From: Woodford - Jeanette Marriot
Sent: Tuesday, July 20, 2021 1:30 PM
To: Corporate Sales ; [protected]@woolworths.co.za
Subject: Re: Quality Of Cardigans Purchased

To Whom It May Concern

Kindly assist with the attached

The cardigans I purchased online appear to be pilling-Forming Fluff balls on Cardigan
This should not be the case since we have spent R650.00 on a cardigan, Woolworths quality is meant to be the best especially at the price we are paying

Please can I have some urgent feedback on this noting all cardigans are hand washed therefore this should not happen
Please view attached supporting documents

I await your response and resolution in this regard

Thank You
Jeanette-[protected]/[protected]

So at the Magaliesview in Rustenburg store I had the worst service ever so I get a few lunch items and returned to get some coffees at the coffee station, waited close to 20 minutes for two other customers to be served then I get up place my order and suddenly the lady is making coffees for people behind me in the queue. If you are not going to queue like the rest of us how do you get to have coffees made for you? She could not answer why I was not been served next! I find this unacceptable also she was alone on a Wednesday just before lunch. I am also in a hurry what makes these people sooooo special. I pay for my food and tell her to leave the coffee as I am now going to be late for my next doctor's appointment.

Now I am mad as a hatter and go looking for a manager to find some lady who identifies herself as a supervisor ensconced behind a computer instead of being on the floor and her attitude was most un Woolworths like almost an effort to great me - I, unfortunately, went mad shouted and left

This is not what I expect from Woolworths and please do not blame the riots or the covid for bad service as it is rather no management leadership!

PS I do not know if it has been sorted but between the water outages and power cuts the coffee station has been unable to give me coffee 4 of the previous 6 visits - zero care for the customer thought I might have been at Shoprite or the local spaza shop for a moment rather than a Woolworths food

I am truly disappointed in woolworths, I went into Woolworths in Cape Town CBD, to exchange two items for a Micky mouse hoodie, unfortunately I lost my receipt, I was then told that they would not be able to process an exchange for me, however as per your policy, it says one is able to process an exchange even if they don't have a receipt on them.

My 3 year old granddaughter only wears Woolworths panties because of the good fit. But after a wash or two the stitching on the elastic comes undone! It is not only one panty but all of them! I started mending them but the little 3 year old comes and says that Woolworth panties are no good!

Good day,

Kindly note that in 2019 I lost my job resulting in being unemployed for a year. During this time WFS handed my account over without taking the circumstances into account and considering the fact that for the past 10 years that my account was held prior to the loss of my job it was up to date. Since last year October I have been struggling to get a reasonable settlement figure from WFS. I received a settlement sms in October and immediately acted upon it only to never hear back for 3 months from WFS and their attorneys VVM. I have a major problem with the way WFS is handling this matter because the only person being affected here is me with unnecessary financial and interest charges. Surely the time that I was unemployed needed to be taken into account before handing the matter over. Furthermore how does handing the account over help me as the account capital amount has just increased even further. I have proof of emails sent on 8 to 10 different instances and to various emails within WFS and their attorneys to which no response received. I've even got my own lawyers involved to help sort out the issue in March this year and even my lawyers have received no response. Is this the customer service WFS provides to a long standing customer for +10 years? I'm shocked. I'm definitely not denying that the account must be brought up to date. But the non response and the inconsiderate amounts proposed to both my accounts yo settle is absurd.

Good Day

I've been transferred from one point to another since Friday last week, I have never experience such bad service like I have experienced with Woolworths head office.

I'm trying to block a gift card that was stolen from me for some time and I'm still struggling nonstop, Can I make an appointment with a manager at the gift card offices to see if my issue will then be resolved?

My contact number: [protected]
Name: Z Saayman
Gift card number: [protected] or [protected]

I cannot believe it can take so long just to block a gif card that have money on!

I've been phoning and trying my best to get through to someone to assist me and if I do get through, they promise to phone me back but never do or they just hang up so I am literally getting no assistance from no one!

Please can I urgently have feedback regarding this matter!
I'm so disappointed that I want to report this matter to someone, please advise me with details so that I can take this matter further, I will not leave it here!

Thank you

Hi

I've been trying to get hold of Kaoli and the gift card department and every time when I do phone the operator says that there lines are inactive, I've been sending email after email to get a response, my emails do not get answered and all my phones calls are not going through to any one at the gift card departments?

I really do not see anyway forward to get assistance?

Please can I get a higher manager to speak to or a way that I can make an appointment to see a regional manager going forward with my complaint due to lack of client services and the way that gift card departments are treating their clients, I'm really blown away of the lack of communication from their side and I'm starting to loose patients

Please do get back to me

Thank you

I ordered a sweater from Woolworths online on the 29th of May 2021. The amount was debited from my bank account that day. Later on after receiving an email saying that my order was delivered (which it was not) the money was again debited from my bank account )8 June 2021). I had to reschedule my delivery and it finally arrived today (17 June) after the original delivery dat was 3-7 June. I have been in contact with Woolworths regarding the transaction. They have sent Capitec (my bank) an email regarding the error. Even though Capitec has not replied to their email, Woolworths has not even tried to contact them via a phone call. I now have to contact Capitec to resolve it myself. I first contacted Woolworths about these probelms on the 8th and it has now been 10 days and the issue is still not resolved.

Good day,

From a young age I've grown up wearing Woolworths quality clothes and I have been very impressed with the quality up until a few weeks back. I bought sleepwear from Woolworths at Pinecrest Centre in Pinetown and about three weeks later I have discovered how shredded the sleepwear top has become. This is very disappointing for me because I have grown up knowing that Woolworths clothes are very expensive but are also very worthy of the price but I am not pleased at all with the sleepwear. Please make sure that all your merchandise is always of the top and best quality that you are known for. I would not have raised this issue if I did not love this store as much as I do.

Thanking you

Kind regards,
A.S. Mtshali

I am I credibly ill after eating a woolworths chicken and avo sandwich from the bakery section. I haven't stopped throwing up and i'm at a point of going to the hospital. This has been since yesterday! We bought it from the menlyn maine branch. I have two small children to attend to and i'm struggling to do so as I feel like i'm lying on my death bed from bad chicken.!

Unfortunately I'm disappointing in the Woolies "bath milk" it's falsely advertised as it's a bubble bath and the product just isn't anything's close to a bath milk, was so looking forward to spoil myself. I Have not felt the soft richness that I usually would with bath milk on my skin either. Skip the product, waste of money.

Mischa.[protected]@gmail.com

For years I have enjoying purchasing the above tops to wear in winter. These tops in past years were made of good quality cotton knit material that could be considered made from medium "winter-weight" material.

I have tops purchased 2-3 years ago and that have been through the wash many times. These top are superior quality to what can now be purchased at Woolowrths.

The past 2 years these tops have been available but made from very light-weight cotton knit material. This I find very disappointing and feel that I should drawn this to the attention Buyer for the ladies department.

In February 2021 I brought a R500 gift voucher for my parents for their wedding anniversary. I am horrified to hear that when my mom when to use the card the following month it had not been loaded/had no funds. She tried on two seperate occasions to use it but still no luck. She has been in touch with Woolworths with order numbers etc but they are still giving her a hard time. I am determined to not let someone else picket their anniversary gift and am very disappointed with their poor customer service. I am weary to purchase a gift card again in the future

I purchased gift cards online on the 5th of April 2021, using the online app and delivery to Johannesburg. The cards were given as a gift on the 17th of April 2021. This person tried to use the card in Rustenburg.. with a 0 balance. He tried to resolve the matter through the Rustenburg Woolworths branch only to find out today that the card has been used in the Western Cape on the 19th of April. Making contact from my side I am unable to get a clear answer on this fraudulent activity from the online shop helpcentre. They simply add another 48hours to respond.. no responses to any e-mails sent to [protected]@woolworths.co.za.. how do I get the gift money back? Is Woolworths going to drag it out further? What are the security measures on these purchases?

On Saturday 24 April 2021, my mom and I went to the Woolworths store in Tygervalley (Cape Town). We asked assistance from the manager working in the bedding section and she advised us the store would be having a bedding sale starting the following Monday (26 April). She stated the sale would be: buy 2 bedding items and receive 40% discount. She re-iterated this statement. My mom and I then told her that we would leave our items and return the following Monday so that we could make use of the sale.
I went to the same store on Monday 26 April around 12:30 in the afternoon and noticed their was no such sale. I inquired from one of the sales assistants and she told me that she was unaware of such a sale and only selected items have been marked for a 20% discount. She then called two other colleagues to try to assist me as the manager (referred to as Michelle) who assisted us on the previous Saturday was unavailable. A different manager (referred to as Nolene) was called to assist - she left me after listening to my complaint and told me she would try to find out some information and would return to me.
I was left to stand there, while this manager never returned. I then asked someone else to find out where she had gone but that person didn't bother to assist me. I then went to the client services desk for assistance. The lady at the desk then instructed someone else to try and find the manager that never returned to me. This person search all over but could not find the manager. Eventually, I left with no items.
I was really appalled that no one assisted me and that the manager plainly ignored me after I was given false information by their store and had taken a 30min drive (one way) to the store.

I bought my grandchild this mug from Woolworths for Easter. The label states that the mug is filled with Milk Chocolate eggs. The mug was filled with paper and strips of plastic. The only eggs were the 3 which were visible on the top. This is absolutely shocking. My grandchild eagerly removed the top 3 and then her face changed as she pulled out more paper and more plastic without another single egg. This mug was NOT filled with Milk Chocolate eggs!