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Woolworths South Africa Customer Service Phone, Email, Contacts

Woolworths South Africa
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Woolworths South Africa Complaints 229

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7:30 am EDT
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Woolworths South Africa Food going off without being opened after a day

I have been noticing that the expiry dates and shelf / refrigerator life of your products have gone down to 1 or max 2 days, I have always come home direct from shopping and refrigerate or store my products as per the requirements.
What is unacceptable is that even before opening the product the items are going off.
We cannot afford to waste money on food when there is such a crisis.
My rolls were still sealed and went off, and my gemsquash as sealed and went off, I have taken pics attached.
Woolies foods used to alway last the longest and were the tastiest, not sure what is going on and this needs to be brought up as we cannot waste both money and food anymore.

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5:44 am EDT
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My wife and I had the most horrible service when shopping at woolworths waterstone village in somerset west on sunday 29|03|2020. My wife noticed that the pizzas were marked down with a discount if you purchase two. We are muslim and could only buy the margarita pizza and could only find one. We took it and later got to the till where I asked the cashier to...

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4:54 am EDT
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Woolworths South Africa Pricing on advertised winter pyjamas

Advertised ladies winter pjs was from R279, firstly there is not 1 pj in that range was marked as advertised and when I enquired at the till due to the tag price being R20 more than advertised R299 I was told by the supervisor Mahlatsi at Greenstone Mall Branch that Woolworths does not go on the advertised price but instead price on the tag must be paid. I had intentions of buying the 2 sets that I chose, After some arguing she was only willing to give me 1 PJ at the advertised price of R279 and I had to leave the other one. What nonsense, this is called false advertising, are Woolworths and their staff aware of the Consumer Protection Act?

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7:13 am EDT
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Woolworths South Africa Socks

Hi I've bought a pack of socks from Woolworths on Sunday 08/03/20 I've used a pair from the 7 pairs and when I took out a second pair I've discovered that there's a tear on one of them so unfortunately I've lost a pair from those 7 I'm guessing it occurred when the cashier took out the plastic hanger because I've only opened the second pair now I'm informing Woolworths in order for them to tell the cashiers to please be more careful we trust Woolworths quality so we do not always check the products properly before purchasing its the first time I've experienced a quality issue with Woolworths and I hope it doesn't happen again thank you. Regards

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3:12 pm EST
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I purchased 2 bras on the 17/01/2020 at the Eastgate shopping Mall. A black and beige one that each cost me R275.00 ea. I wore the black one once and now the underwire on the left hand side is digging into my body. I haven't washed the item. Its brand new. This is an on going problem I have experienced over the past 2 years. I purchase new underwear every...

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6:14 am EST
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Woolworths South Africa Pasta

In December 2019 i returned pasta that was full of weavles. The manager
gave me a chocolate for compensation. On the 26 December i went back to the same store and returned an unopened packet of pasta full of weavles.
I was promised that this was going to be reported - as i told them that i doubted the first complaint was reported/logged. They told me to come back the following week to find out the result. I went back to find out that they had not logged the complaint and i had to repeat myself all over again.
On the 2nd January i received a voucher from Woolworths. I went to buy a few items and at the till i was told that the number was incorrect and so it could not be used at all. Since the 2 January i have waited for them to contact head office to correct the number. i have been back weekly to check and still no answer. I am sick of this now and i have photos on hand that i can easily send. TOTALLY FRUSTRATED.
customer ref: [protected]-[protected]

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2:05 am EST
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Woolworths South Africa Store card

I was approved on line for a store card, was then phoned by the consultant from woolworths, congradulated over the phone on my approval. I was asked where my card culd be sent so I could collect and then turned down.
I have mailed numerous times for the recording of the contract where I was approved from the beginning of December and have had no repsonce?

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3:52 pm EST

Woolworths South Africa Caramel and chocolate cake

On Thursday 9th January 2020, I purchased a chocolate & vanilla caramel tray bake cake at Woolworths Canterbury store cnr Bram Fisher and Hunter Road. We were horrified when we ate a few pieces of cake and noticed human hair inside the cake. First my wife took a bite and pulled out a long strand of hair from her mouth while eating the piece of cake.
The second strand of hair was found by me taking a bite of the chocolate cake and a disgusting strand was pulled from my mouth.
This disgusting hair made us throw up and our guests were horrified at this sight which left us embarrassed at our dinner party.

Please accord this matter your urgent attention as we request this to be investigated.

Note: Photos and evidence can be submitted upon request. We will be also lodging a complaint with the store tomorrow and will be taking proof of the hair strands which are clearly visible inside the cake.

Regards
Mr Sangeev Naidoo
cell: [protected]
email: sangeev.[protected]@gmail.com

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12:00 pm EST
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Lizo and the Store Manager Lwazi Gushman in a tight blue suit need customer service training as they have shamed the name of Woolworths canal walk yesterday. After querying a meat price with Fezile, Lizo came out the back, said he can't sell the sirloin steak to me, grabbed the steak product out of my hands and said to Fezile it needs to go on waste. He...

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10:05 am EDT
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Woolworths South Africa Credit card paid up letter

Please assist, I had a credit card with Woolworth's, which I settled last months. I requested the paid up letter, see attached. The account number showing on this letter is different from the one that I have, on my Credit card. On my Credit card, I have [protected] number on my credit card, that I have with me, and it's the one that is showing on my credit profile. I need a letter showing my credit card number as per credit report.

On the letter that I got form credit card customer service, the account number that is written there is [protected], ofwhich to me, it doesn't help me at all. The number that is showing on my credit profile is the one, ending with 0011 and I need that on the letter

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8:57 am EDT
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Woolworths South Africa Velamints spearmints

This is the first time I've ever complained about a product sold by Woolworths, but it's the second time I've purchased a few Velamints in the past 2 months, only to be completely disappointed and frustrated with the fact that one cannot properly open the containers as it used to, plus the fact that there's a printed piece of paper now stuck onto the container stating "Spearmint Flavoured".

I presume there might be a new supplier, as it is far from the product I've purchased for years, yet this is not acceptable.

I'd like to know what the issue is and why Woolworths is happy to put up with same and sell it to loyal Shoppers in this manner. I expect more from Woolworths.

Regards,
Jacques Mizen
[protected]@yahoo.com

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7:53 am EDT
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Woolworths South Africa Beef lasagne

Good day
I bougtht a beef lasagne on [protected] from Woolworths Doringkloof in the amount of R229.99 and what a disappointment.
It was mostly tomato puree and a dash of mince.
I actually want to share the photos on Facebook to see if someone had the same experience.
You should change the name to Tomato lasagne, the Vegetarians would love it.
I request a voucher to this purchase.
Can I forward you the photos?
Regards
Ricky
[protected]

I emailed this on [protected] to [protected]@woolworths.co.za

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6:42 am EDT

Woolworths South Africa David Jones classic collection clothing range

Dear Sir/Madam
Thank you for taking the time to read this serious complaint as I am sure that you are inundated with unnecessary complaints.
My daughter (Lara-Monique Solms-Coetzee) and my husband and I (D E A Simes) have been purchased ALL our clothing from Woollies for many, many years. However, the David Jones Classic Collection clothing range especially the Blue, Grey, Indigo and Black pants with the camel belt all fade (wash out). This is also applicable to the Black David Jones Classic Collection Black denims for men. We wash our clothing in cold water and iron it on the inside. We also use the Ariel washing powder for darker clothes. The three of us have spent thousands of Rands on these specific pants (we have two of each colour and my husband three) and we are very upset that after only wearing them a couple of times they fade and look old. My daughter and I both wear size 14 and my husband wears size 40 (79" length). The other colours namely white, light grey and pink are perfect). I also purchased a blue David Jones jacket which also faded.
I believe it is important that the David Jones Classic Collection clothing range specifically the darker colours should be investigated. What would you suggest what is the solution. Please take this matter as serious. If your require fotos, I can forward it to you. You are more than welcome to check our purchases in both South Africa and Namibia where my daughter is currently staying.
Looking forward to hearing from you. Kind regards D E A Simes (Elise)

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2:11 pm EDT
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Woolworths South Africa unavailability of specials on promotion

This is the second time that Woolworth's have advertised two products that were not available in stores.
The products ‘Creamy spinach potato bake' R 49, 99 and ‘spicy potato & spinach fritters' R52, 99.The first promotion i tried to get products from
Woolworths Lifestyle and Woolworths Clearwater in Roodepoort.
The second promotion is this week and we are in Umhlanga I tried Woolworths Lagoon Drive and I was advised by the store that I should visit a larger store as specials are not always delivered to smaller stores. I then went to Gateway shopping Centre and sure enough no stock once again after enquiry.
This is disappointing and not what I expect from any Woolies store. Regards Marina

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8:33 am EDT
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Woolworths South Africa grilled chicken

Good afternoon

Just thought I will bring this under your attention. Was at your westgate mall, mitchells plains store on Sunday morning to get a whole grilled chicken for sunday lunch. Was told that the chicken came out recently. Was very dissapointed. It only looked nice, but it was very dry. My husband had cheese and rolls for supper even though I had chicken left over from lunch. I was so nauseous, due to the fact that I had to take the giblets out. dont your kitchen staff clean the chicken before roasting. I will never buy a roast chicken again at woolworths. I always bought at checkers, but thought lets have nice chicken for lunch. The quality of your food has dropped.

SO DISSAPOINTED, BUT NEVERTHELESS

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3:54 am EST

Woolworths South Africa service from complaint lodged

Complaint ignored! Disgusted at Woolworths lack of customer service!
I purchased a punnet of strawberries 250gm for R44.99 at one of the Woolworths Food departments. They were sour!
I logged a formal complaint on HissyKitty about sour strawberries and received an automated response saying someone would contact me in 48 hours. It is now more than a week later and nothing!
I had to chuck the product away as the strawberries became moldy.
Woolworths advertisers how much they care - well talk is cheap!

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2:59 am EST
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Woolworths South Africa accounts department

I called to check my balance on my woollies card and credit card, and I was told since it is handed over to a collections agency, they can't give me the balance I have to call the agency...My problem is why your accounts people don't have the balance on their system or data base to just give the customers when they need it regardless of it being handed over?, you as the people I have the account with must have the details for your costumers when they need it. That make sense to me because I opened the account with you not some third part person...and calling these different agencies has wasted my airtime time and energy they take too long to answer and it sucks cause I already wasted enough time talking to your accounts department just to be referred to someone else again. I think you guys should have the information and be able to give the customer the balance for heavens sake then the details and repayment the customer can call your third part agency to discuss it. that would be most appreciated and fair to us as your customers.

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8:03 am EDT
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Woolworths South Africa card collection

I received bad service two days in a row, Today (2018-05-31) between (14h20 to 14h40) at the Cape Town V&A Waterfront Branch, I went to collect my card, I stood in a wrong queue and I was called to the counter which I was told to stand behind a lady who I was there before, she was assisted and the lady assisted her then left and I stood there with no assistance, this is happening for the 2nd time this week, please employ people who are passionate and who take pride in their job, your staff is lazy or they just don't care!

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2:05 am EDT
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Woolworths South Africa rude treatment by cashier at mall of africa

Sadly, I need to submit a personal complaint about a specific staff member at the mall of africa branch. On monday, 2 april 2018, I took my 6 year old daughter shopping for clothing at this branch. It was insanely busy due to the public holiday and so I was very disappointed to see only two cashiers on duty at the clothing section. The queue was terribly long, but as I was shopping for my daughter and not myself, I decided to endure the wait, even though I was time constrained. When I reached the cashier, a ms nomvula simelane, she asked me in a rather irritated tone if I had not noticed that the tags on the boots that I wanted to purchase were incorrect. Unfortunately, not being trained in woolworths' systems, I was obviously unaware of this issue when I picked up the items. I told her not to worry about the boots and that I would leave them as I was in fact in a bit of a hurry... Ms simelane rang up my other items and then without a word or any eye contact, grabbed the boots and marched off into the store to find another pair. She ignored me calling after her to tell her not to worry and after a good 15 minute wait, she came marching back past me to enter the store room. Again, I called after her as she walked directly next to me and again she completely ignored me. Even the other shoppers were watching her and shaking their heads or giving me a supportive half smile as they saw how she was blatantly ignoring me. Eventually after yet another wait, and the queue now doubling in length, she came back to inform me that the boots were incorrectly marked and that she could not ring them up. I expressed to her that I was not worried and that although I appreciated that she tried to find a replacement pair, I had right from the start asked her to please leave them. She looked up at me and rather indignantly and very irritated shouted "what?!" it was the first time that she had actually looked at me from the beginning of the whole transaction. I repeated to her that I had told her not to worry about the boots and said to her that she simply was not listening to me. She displayed a completely offish attitude and very roughly put through my payment for the rest of the goods. My 6 year old was astounded and kept asking me after what was wrong and why was the lady so angry. If I was buying for myself and not for my daughter, I would have left your store without my purchase. I think that ms simelane needs to be reminded what customer service is about and that not only is it polite to look your customers in the face, but that listening to their requests is quite expected as well. Just on a side note, your manageress who was standing by and witnessing the entire incident didn't bat an eye-lid and it would have been nice if she too took her role seriously and actually assisted. I would also have expected her to notice the now 20 person queue and maybe also try to assist on an extra till, or at least get my issue resolved to free up the only other working till on the day. I am terribly disappointed with this experience as I have only ever had friendly, helpful and excellent service at any other woolworths branch. One bad experience leaves a bad taste in the mouth and I will not be going back to this branch because of the rudeness with which I was treated. I was completely calm throughout the process. I never once was rude to ms simelane and I even expressed gratitude at her attempt to help me, even if I hadn't wanted her to. I did not deserve her disrespect and my daughter did not need to see that either.

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6:44 am EST

Woolworths South Africa statement to settle an account that was handed over

Good day

I have been trying to get a statement of account for a Woolworths Store Card that was handed over. No one can send me a statement and there is no telephone number for the Recoveries department.

I have been battling since December to sort this out and in the mean time am getting harassed and being charged interest when all I want to do is settle

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Overview of Woolworths South Africa complaint handling

Woolworths South Africa reviews first appeared on Complaints Board on Dec 15, 2015. The latest review 12 pack fresh chicken off before expiry date was posted on Sep 12, 2024. Woolworths South Africa has an average consumer rating of 1 stars from 230 reviews. Woolworths South Africa has resolved 0 complaints.
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  1. Woolworths South Africa Contacts

  2. Woolworths South Africa phone numbers
    +27 214 079 111
    +27 214 079 111
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    18%
    Confidence score
    Head Office Switchboard
    +27 860 022 002
    +27 860 022 002
    Click up if you have successfully reached Woolworths South Africa by calling +27 860 022 002 phone number 13 13 users reported that they have successfully reached Woolworths South Africa by calling +27 860 022 002 phone number Click down if you have unsuccessfully reached Woolworths South Africa by calling +27 860 022 002 phone number 11 11 users reported that they have UNsuccessfully reached Woolworths South Africa by calling +27 860 022 002 phone number
    8%
    Confidence score
    General Enquiries
    +27 861 502 020
    +27 861 502 020
    Click up if you have successfully reached Woolworths South Africa by calling +27 861 502 020 phone number 1 1 users reported that they have successfully reached Woolworths South Africa by calling +27 861 502 020 phone number Click down if you have unsuccessfully reached Woolworths South Africa by calling +27 861 502 020 phone number 0 0 users reported that they have UNsuccessfully reached Woolworths South Africa by calling +27 861 502 020 phone number
    100%
    Confidence score
    Financial Services
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  3. Woolworths South Africa emails
  4. Woolworths South Africa address
    93 Longmarket Street, Cape Town, 8001, South Africa
  5. Woolworths South Africa social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 10, 2024

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