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WoodSprings Suites

WoodSprings Suites review: Unprofessional management

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11:23 am EDT
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The first week we stayed, the t.v. had lines in it like it was hit before but did not look like it was losing picture, so since it did not seem that it was going to give out I left it alone. Then the fire alarm was left on top of the refrigerator so upon seeing this I asked maintenence staff about it and ask what was wrong with it he state he would have to get back with me after he spoke to his manager. He never did. Then upon checking on the phone in the room it did not work.The past several nights we had been awoken by guests staying upstairs which last night I tried to contact someone to ask if they could go and resolve the issue but of course no one answered. After addressing these issues still nothing was resolved. This morning we were rudely awoken by managment about the fire alarm and managment stated he had to come in because of the fire alarm. And was yelling and saying that I was lieng and that this was a new room and That if he finds out that it was tampered with again that he was going to kick us out. After turning off and turning back on the t.v. it was messing up so I went and told staff but once again nothing was done. The stay here is very bad. I would not recommend this motel to anyone. The manager is very rude and unprofessional. He does not know how to speak to people.

Claimed loss: Loss of potential business wages due to not getting enough sleep and having to stay in a motel who don't care about there guests and do not resolve any issues that are addressed.

Desired outcome: A complete refund or another 2 weeks of stay when ever needed or a complete refund and an apology not by managment cause the way he talks to people could potentially escalate the situation.

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    +1 (301) 592-5000
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    1 Choice Hotels Cir., Suite 400, Rockville, Maryland, 20850, United States
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  6. Rachel
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    May 11, 2025
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