Hilton Garden Inn
reviews and complaints

Hi,

I stayed in your hotel 12-14/09. Under the name of Filip Declercq. I have called your chat, the frontdesk, etc. The frontdesk claims that there were no extra costs on top of the booking but on my visa 66.37€ has been deducted from visa with last 4 digits 0961. Please send a receipt why 66.37 has been deducted. When i left the hotel the frontdesk claimed that there were no extra costs.

I had contacted Hilton Garden Inn in Baltimore Inner Harbor for a group meeting. The Sales manager's name is Aliyyah Abdul-Adl and her email address is Aliyyah.[protected]@hilton.com

The woman and I had been emailing 20 times over just booking a hotel tour. I had declined her invitation to hotel tour over outlook schedule because I was hoping to come in the morning and the time she sent me was 1:30pm. And we had couple more emails over and she told me she cannot be certain if there will be empty rooms in the morning so I understood and told her to send me the invitation over the outlook again. She replied with yes will do. However, I never recieved it. I emailed her if she can send it by the end of the day. She emailed me I already had sent you. So I just wrote her I will just send it and sent her the invitation. Then she declied my invitation which I was wondering why and this hotel booking email has been going on since 11am and we were still talking about in on email until 3pm. I thought this is ridiculous. I tried calling and the phone didn't go through since she was working from home. And she emailed me invitation of 10:30am which is the time she told me she can't do. And then she cancelled again and sent me again for 1:30. I was getting so confused and got really tired dealing with this matter for hours. I called the hotel asking if there would be someone else I could work with. She has been confused from the very beginning when I sent out inquiry for September, she emailed me if it is May. She told me there is meeting room big enough for 20-25 people. Then she emails me there is a meeting room big enough for 12 people asking if that is okay. Obviously that is okay when I am expecting at least 20 guests and it was on inquiry. Anyways, I was getting really tired sorting things out with her especially when booking hotel tour took 4 hours. Then she called me back as soon as I complained about the situation to another manager at hotel. She didn't want to listen anything and she got very offended that I was finding it inconvenint to have 20 emails over just booking hotel tour. And she declined me as a customer because I am inconvingint her and suggested that she will move me over to another sister property of theirs. I rejected the offer because I already have a list of hotels I am looking for. I told her she cannot send my inquiry and information to a hotel without permission. And today, I just found out she forwarded my information to someone else and unapologetically apologizing on the email that she had forwarded to new hotel manager wrigint "I am sorry for inconvening you with several emails. This is new hotel you can deal with."

Her behavior as a service provider was very unprofessional. All I wanted was just cutting some interaction time by directly calling instead of emailing for hours. I do not think this was too much to ask to have 5 minutes conversation over phone for hotel tour.

Secondly, I am very offended she forwarded my information without my permission. I do not even know how you can retrieve this behavior since my information has already reached out to someone I didn't wish to and also making me look like a person fussy as she apologized on the email as she was forwarding it.

We arrived to the Hilton Garden at 11:00 and were told that the rooms were not ready but we would be called around 1:30 when ready- we could leave our bags, no problem. I paid for both rooms and deposits and we left. 1:30, 2:30, 3:00 came and went, no call. We finally decided to walk back to the hotel to try to check in again. The gentleman at the front desk told us that he did not have our name in the system and there was no room ready. He asked for our names again. After telling him several times and him reading all reservation names out loud in the system and the ones he wrote down, I asked if he’d like me to write our names down if that would help. He handed me a post it and pen. As I was writing, he accused me of ripping the pen from his hands and stated that I was frustrated and needed to calm down. By no means was I frustrated, just concerned that the $1000+ I had just paid a few hours ago for two rooms was not received. He proceeded to tell me that I only paid for one room and only one room was ready. I told him I had paid for 2 rooms. Finally, he found the second room. The “system was down” so keys could not be made and we waited in the lobby until the system rebooted. This whole situation was uncalled for, extremely unprofessional and not handled like a prominent business such as Hilton should have handled it. Everyone in my party felt extremely uncomfortable and as a Hilton rewards member that travels often, I felt this should addressed.

HI , I BOOKED YOUR XMAS SPECIAL BUFFET LUNCH FOR SUNDAY 18TH DEC, I was taking my daughter and grandson as i will not see them over xmas and i was very disappointed, there was salad bits but nothing to go with it, the carvery potatoes and vedgetables were only warm not HOT, The pudding was fruit crumble but it was awful not really cooked felt like flour in your mouth and

custard was cold, my grandson does not eat any thing with flour so he asked for an ice cream and i was charged £2,50 for it

All in all it was not good, i thought there would be crackers and xmas pudding.

I DID COMPLAIN TO THE WAITRESS THAT WAS CLEARING BUT HEARD NOTHING BACK

JEAN DIPROSE [protected]

I’m staying at the Bethesda Hilton Garden Inn as I type this. We called the front desk repeatedly with no answer. I go down to the front desk (at 12:30am) and there is a note saying “sorry for the inconvenience, the front desk attendant will be gone for 45 minutes”. Seriously? We have no air conditioning and we are in need of a cot……….and now it’s 12:43am.

A manger at the Frederick, MD HGI tried to have security escort me off the hotel premises for watching the sunset by hotel dumpsters. I am a longtime diamond member, and I have stayed at this specific hotel every single month for over a year. In one back corner of their property in the parking lot, they have a dumpster where the sunlight reaches last in the evening. I tend to always come to said corner near the dumpster to catch the last rays of the sunset, but tonight a manager with a small dog called security to escort me off of the hotel premises and away from the parking area with no explanation. I told them I was known by multiple managers of this hotel location, and multiple staff members. Nonetheless less, this manager still tried to escort me off the property until I informed him that I was currently paying $2,300 for two rooms at this location. As a diamond member who has stayed at this location for over a year, I was treated as a non guest and extremely disrespected. Will NEVER return here for my services ever again.

The elevator and pool area reeked of weed!

Someone was beating on our room door.

Went in to get towels for the pool. Was told they would bring some out and never did.

Put maid service needed sign on door handle. Nothing moved including sign all day.

Called down and ask for towels since no maid service. Was told to come get them.

Quote on phone was less than what we were charged when we got here.

The hotel is being remodeled and we were never informed of that.

Room so dirty and smelled i have pics i can send it was the shreveport louisiana garden inn on financial plaza i was afraid to go to sleep thought i would be carried off by bugs that room so so dirty i cant believe hilton rents rooms like that out very disappointed we stayed there on 11/23/2021 to 11/24/2021

Sept 26, 2021 stay Hilton Garden Inn Eagen, MN

We are Hilton Honors Diamond Members for years. This is my first complaint about Hilton properties. We trust Hilton properties to at least have oatmeal for breakfast. My husband has severe coronary artery disease with five stents, a pacemaker and is on a program to reverse coronary artery disease of zero added fat or sodium. We stayed at the Hilton Garden Inn Eagen, MN last Sept during Covid and were served oatmeal. This year they have six high fat meal offerings, no oatmeal. Not even packets of oatmeal. The manager said, "sorry you are not happy with our breakfast offerings, it is posted on the website". He offered 2500 points. My complaint is how unhelpful the staff was, is, and no oatmeal. THE Hilton Garden Inn not only disappointed us by having nothing we could eat for breakfast, but they also violated their "satisfaction guarantee" when we asked for something we could eat. The response was "we serve only those 6 items." No offer of any nature to satisfy us. We complained to Hilton Corporate and moved to the much cheaper Hampton Inn that will at least have oatmeal.
The Rev. Dr. Cynthia Forde

Hello,

My name is Adrian Oprea, I am flight attendant with Smartlynx Airlines company and since 4th July 2021 until 15th Sept 2021 I'm staying in your hotel in Tangier, Morocco. The laundry service worked well until 14th August 2021, when as usual, I gave to reception two items from my crew uniform for cleaning and since than until 20th August 2021, they haven't managed to return them as they did many times before. In all this time between 14-20, I have done inquiries everyday about where are my uniform items and everyday I receive the same answer: That they investigate. I also have to mention that the uniform items are not my property, they are property of my company Smartlynx Airlines, which I informed about this situation.
Today I have to operate a flight and I find myself in the position that I don't have shirts to go and do my job because of your cleaning departments fault.
I need my uniform items. Thank you.

I checked in on march 13, 2019. I did not get a receipt. I contacted patrick wilson, general manager, east chase in montgomery, al in april as soon as I went to reconcile my expense account. He easily pulled up the $406.15 and stated he would email. I didn't receive it. I contacted him again. It has still not been received. I am now calling him at least every other day and am in danger of losing my job over the receipt. He will not return my calls and I can't even get him to tell him to just mail to my home! I have attempted numerous times to get him to resend or to use another email account that I have or to even mail it, but he won't even answer the phone or return my calls. Today I even left a message while crying attempting to let him know that I must have the receipt. Does he want me to lose my job? He doesn't even know me... He is no general manager... Won't return calls; will not assist customers. Perhaps when I lose my job you can hire me in his place!
I am at the point that while I must have receipt no later than friday, that's just simply not enough at this point. I am livid... And rightfully so. How hard it is?
Wendy lang check in date: march 13, 2019 amount of missing receipt $406.15 hilton garden inn in eastchase in montgomery, al my number is [protected]. My business email is [protected]@alaedu.org my personal email is [protected]@gmail.com my mailing address is po box 1861 decatur, al 35602
Please send me a receipt.

There where a few minor issues with my stay but the major one is I was sound asleep and was woken suddenly when someone walked into my room in which I was startled and gave a loud yell as my only immediate source of self defense the intruder then left. I called the front desk and told them that maybe someone was going through rooms was put on hold for ten minutes and then was told the problem was taken care of and I said what do you mean? they said that they had booked another guest in that room. I told them that that was a major breach of security and was very upset and that I was going to file a complaint then they offered me a free breakfast "really" I told them to keep their breakfast. This happened on Friday night April 12th I asked to talk to a manager and they told me a Manager would not be in till Monday well I am still waiting to hear. This was at the Hilton Garden Inn Riverside Tampa, FL. It took me a couple of hours to get back to sleep. I was there for two nights and expect a full refund.
Kelly O'Connor
[protected]
[protected]@gmail.com

Stayed at the Hilton Garden Inn across from India Point Park in Providence, RI. Left on the night of 6/22 Friday. Did not realize until the next day that my wallet was missing. I recalled leaving it on the nightstand next to the bed in the room 628. I quickly rushed to call the hotel to see if the housekeeper had turned anything in. I spoke to the front desk attendant, Jillian. She was nice enough to be attentive and informed me that nothing was turned in, but would take down my info to contact me if anything is found. After an hr of calling the hotel, I receive alerts on my phone that my credit and bank card were being used for a shopping spree on the next town over. I was beyond, I called the hotel again and let them know that apparently my wallet was found in the hotel room and was being used for a shopping spree. Also, added that they should have a better screening on their employees before entering and exiting the building. Asked for the housekeeping manager's name, so I know who I could speak to the next time I call, but they refused to cooperate. I had to go file a police report because I refuse to see individuals who do this get away with it. Especially, for this hotel, I would definitely be more selective with the individuals they choose to represent this company.

Hi, we stayed at your hotel on April 14 and 15 in Tallahassee, fl. We had no air condition the whole weekend. Very disappointed with the Hilton and how this was not resolved. We spent 145.13 to stay in a hot room. We had a late check in and maintenance did not show up. There were no rooms available to move. My name is Danny Damico my HH # is [protected]. My email address is [protected]@gmail.com. Thank you, Danny Damico

Me and my wife stayed at Hilton Garden Inn in Sugar Land! Wonderful stay everyone was great! The issue is we got all the way home and realized we left all our hanging clothes in our room. We called to have them sent to us and they had vanished from the closet they were in. The room was vacant and hey should have been there. One key card was in room the other still in my wallet so only stafff would have has access to the room. So why were my clothes not taken to lost and found? Around $600 worth of my hard earned clothes gone from a locked room only staff has access to! That's unacceptable esp when we pay good money to stay at such a nice hotel and staff steals clothing rather than turning them in.